697 On Call jobs in Singapore

Call Centre / Contact Centre Team Lead

Job Summary:

·    Basic Salary : up $4000 + Bonus

·    Working Location: Greenwich

·    Working Days: Mon – Fri (Standby for weekends)

·    Working Hours: 8.30am – 6.00pm

Job Description

• Staffing and Leave Management: Oversee staffing needs and manage leave requests effectively.
• Performance Management: Conduct monthly coaching and mentoring sessions to enhance staff performance.
• Service Outcome and KPI Oversight: Ensure that service outcomes and key performance indicators (KPIs) are consistently met.
• Call Management: Monitor the call management system, including retrieval and investigation of call recordings.
• Escalation Management: Handle first and second level escalation cases through designated email channels and the Clear Call Team Inbox.
• Frontline Support: Act as a point of contact for escalations and provide support through the Control Tower and the Quality Service Manager Hotline.
• Shift Coordination: Provide regular updates on service levels and open cases, while managing meal break arrangements and ensuring staff are placed on rotating shifts, including weekends and public holidays.
• Policy Knowledge: Utilize strong knowledge of policies and processes to enhance service delivery.
• Auditing and Compliance: Conduct monthly audits of team calls in line with established guidelines and service level agreements (SLAs).
• Stakeholder Coordination: Collaborate with business units and stakeholders to address and resolve cases, requests, or inquiries.
• Issue Escalation: Proactively escalate issues, needs, and insights to management as necessary.
• Collateral Management: Ensure timely printing and mailing of materials and sending of daily SMS in accordance with standard operating procedures (SOP).
• CRM Case Management: Monitor case management within the CRM system, retrieve call recordings, and provide coaching as needed.
• Testing and Quality Assurance: Conduct testing of systems, hardware, hotlines, and recording functionalities to ensure optimal performance.
• Insights Review: Periodically review past calls to draw insights and improve service delivery.

Requirements

·    Min 3 years of experience in manging call centre or service related environment

·    Diploma and above in any discipline

To apply, kindly send in your updated resume to

We regret that only shortlisted candidates will be notified

Tsen Jiun Lih

Recruitment Consultant (R

RecruitFirst Pte Ltd (EA13C6342)

About the role

Join our fast-paced, customer-focused team as a part-time Call Centre Agent for KFC/Pizza Hut Singapore. Situated in the Tai Seng North-East Region, this casual role offers flexibility and opportunities to develop your customer service skills. You'll be an integral part of our operations, providing exceptional support to our valued customers.

What you'll be doing

• Respond to customer inquiries and orders via phone, email, or chat, ensuring a positive and efficient experience
• Troubleshoot customer issues and provide effective resolutions
• Maintain accurate records and documentation of customer interactions
• Upsell and cross-sell products and services to enhance the customer experience
• Collaborate with the team to identify areas for improvement and contribute to the success of the call centre

What we're looking for

• Previous experience in a customer service or call centre role, preferably in the food and beverage industry
• Excellent communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
• Strong problem-solving and critical thinking skills to effectively handle customer inquiries and concerns
• Proficiency in using computer systems and relevant software applications
• Flexibility to work in a fast-paced environment and during peak hours, including weekends and public holidays

KFC/Pizza Hut Singapore is a leading food and beverage company that has been serving the community for over 40 years. With a focus on innovation, quality, and customer satisfaction, we strive to be the preferred choice for our customers. Join our diverse and dynamic team and be a part of our continued success.

Apply now and embark on an exciting journey with KFC/Pizza Hut Singapore

Responsibilities:

• Highly motivated individuals to promote cards to existing customers of various consumer segment by cross-selling the value propositions of the cards
• Engage & build good relationship with customers & deliver good client experience
• Good follow-up skills and ensure customers' applications and documentations are completed for processing timely
• Require to meet performance standards, business goals and targets
• Able to present effectively and communicate comfortably to customers face to face or through telemarketing activities

Qualifications:

• The candidate must be confident, meticulous, possess good interpersonal and follow-up skills
• Candidate needs to have good communication & customer service skills
• Sales-oriented and a self-motivated candidate to excel in targets and goals
• A team player and ability to multi-task & thrive in a fast-paced work environment
• Computer literate, proficient with use of MS Office & Outlook
• Candidates without work experience may apply
• Minimum GCE 'N' Level qualifications
• Singaporeans Only

——

Nikki Samantha Yeo Jean Yee | R

(13C63422)

Call Centre / Customer Service Officer

About Us

Orchard Clinic is Singapore's premier wellness centre for women, specialising in non-invasive care in areas such as diastasis recti, urinary incontinence, vaginal rejuvenation, pelvic floor health, and women's wellness more broadly.

Our approach emphasises compassionate, evidence-based care, and we aim to support our clients at every stage of their journey, pre- and post-partum, during menopause, and beyond.

As part of our team, you will help deliver an excellent client experience, serve as the front line in enquiries, and support growth through lead follow-up and conversions.

The Opportunity

We are looking for a proactive, customer-centric Call Centre / Customer Service Officer to join our team at Orchard Clinic. You will handle inbound enquiries, follow up on leads, respond to client questions, and serve as a key touchpoint in converting interest into appointments.

You will work 5 days a week, within clinic hours of 9am to 8pm, on a shift basis (either 8.30am - 6pm or 10.30am - 8pm).

You will be part of a mission-driven healthcare / wellness organisation, interacting with prospective and existing clients, and helping them feel heard, informed, and confident in their decision to engage our services.

Key Responsibilities

• Receive and respond to inbound enquiries (phone, email, chat), providing accurate information about services, pricing, and booking logistics
• Follow up on leads (from digital forms, campaigns, referrals) and manage them through conversion to appointments
• Maintain and update client records and CRM / database systems
• Coordinate with internal teams (therapists, operations, marketing) to fulfil information requests, confirm schedules, liaise on client support
• Escalate complex or clinical questions to appropriate staff
• Provide service recovery where needed (follow-up, callbacks, resolution of client concerns)
• Meet key performance metrics (response times, conversion rates, call quality, customer satisfaction)
• Support ad-hoc outreach, campaigns, or client retention initiatives
• Practise professionalism, confidentiality, and compliance with healthcare / clinic standards

Requirements

• Diploma or equivalent preferred; though strong candidates with relevant experience considered
• Prior experience in customer service, call centre, sales support or related role is a plus
• Excellent verbal and written communication skills in English
• Ability to listen attentively, ask clarifying questions, and respond clearly and empathetically
• Strong organisational skills and ability to multitask
• Work Days: 5 days/week (Monday - Saturday)
• Work Hours:Rotational shifts between 8.30am - 6pm or 10.30am - 8pm
• Results-oriented mindset and ability to meet KPIs
• Good computer / technology proficiency (CRM tools, MS Office, chat / email platforms)
• High levels of patience, resilience, and ability to stay calm under pressure
• Professional customer service attitude and willingness to learn

What We Offer

• Exposure to the end-to-end client journey—from lead to appointment
• Competitive salary, performance incentives / commission (where applicable)
• A supportive team environment with opportunities to make real impact

Apply now and take your first step into a career in Human Resources. Send your resume to with the subject "Call Centre / Customer Service Officer".

Job Type: Fresh graduate

Pay: $2, $3,200.00 per month

Experience:

• customer service: 1 year (Preferred)

Work Location: In person

Hiring: Senior / Patient Service Associate (Call Centre – General Enquiries)

Location: Jalan Bukit Merah

Work Week: 5 days (3 rotating shifts, includes nights/weekends/public holidays) allowance applicable

Interview: Face-to-face

Job Responsibilities:

• Answer and manage incoming/outgoing calls, faxes, and emails in a timely manner with high service quality
• Direct calls to internal and external stakeholders appropriately
• Update caller details and information in the Call Centre Enquiry System
• Handle and resolve complaints professionally
• Perform emergency activations (e.g. Code Blue, Trauma, Acute Stroke)
• Report faults on telecommunication equipment
• Carry out other related duties as assigned

Requirements:

• Good communication and interpersonal skills
• Able to commit to 3 rotating shifts (includes night shift, weekends, and public holidays)
• Bilingual ability is an advantage (to serve diverse callers effectively)

As a Call Centre & Reservations Agent, you'll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings
• Processing hotel room reservations through various channels such as phone, email and online platforms etc
• Addressing guest concerns and providing information about hotel services, amenities and policies
• Upselling of additional services such as dining options, room upgrades etc
• Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Ensuring all guest requests and queries are responded to promptly and effectively
• Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained
• Ensuring timely wake-up call services for hotel guests
• Handling payment transactions and ensuring compliance with payment policies
• Carrying out any other reasonable duties and responsibilities as requested by the Call Centre Manager
• Upselling of Hotel product or services (Sales incentives will be provided)

What we need from you

• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break) over weekends and public holidays
• Be proactive towards guests and their request
• Minimum 'O' Levels or equivalent
• At least 1 year of related work experience (Fresh graduates are welcomed to apply too)
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Job Title: Call Centre - Customer Service Officer

Benefits & Opportunities:

• Performance Bonus
• Allowances as per the Shift
• Comprehensive training and mentorship to develop essential customer service skills.
• Opportunities for career progression within the organization.
• Supportive team environment with a focus on professional growth.
• Work in a vibrant, fast-paced setting that encourages continuous learning.

Overview:

Are you eager to kick-start your career in customer relations? Join as a Customer Service Officer and be the welcoming voice of our organization. This role is ideal for individuals who are passionate about delivering exceptional service, eager to learn, and looking to grow within a dynamic environment.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude when interacting with customers.
• Respond promptly and accurately to customer inquiries, including general information and transactional requests.
• Communicate effectively with customers across multiple channels such as phone, email, and chat.
• Acknowledge customer requests and work diligently to resolve issues in a timely manner.
• Conduct outreach efforts to promote digital services and encourage customer engagement with online channels.
• Consistently provide high-quality service to ensure total customer satisfaction while adhering to risk standards.
• Collaborate with internal teams and stakeholders to address and resolve customer queries efficiently.
• Multi-task effectively by managing conversations while navigating various system applications in a fast-paced setting.
• Uphold professional standards of behavior and conduct when dealing with customers and colleagues.

Operating Hours:

• Monday to Sunday, including public holidays, from 8:30 AM to 8:30 PM (8 Working hours)
• Rotating five-day work week

Qualifications & Skills:

• Strong communication skills with a friendly and professional demeanor.
• Ability to multitask and adapt quickly in a dynamic environment.
• Positive attitude and willingness to develop customer service skills.
• Basic proficiency in using computer applications and systems is advantageous.

Company Description

Asia Events Group organizes market-leading business programs and events for clients and business associations, striving for the highest level of professionalism in event management. From direct presentations to your target customers to international branding and marketing, and participation in our trade fairs, we strive for absolute excellence. Our company is passionate about delivering strategic, innovative, and effective B2B marketing strategies. With a proven track record as a valued partner to leading clients, we drive sales, build brands, and grow businesses exponentially through collaboration.

Role Description

This is a contract remote role for a Call Agent. The Call Agent will be responsible for managing inbound and outbound calls, providing customer support, resolving inquiries, and documenting interactions accurately. The Call Agent will also assist in collecting feedback and conducting occasional surveys to improve service quality.

Qualifications

• Excellent verbal communication and active listening skills
• Strong customer service and problem-solving abilities
• Ability to multitask and manage time effectively
• Experience with customer relationship management (CRM) software is a plus
• Reliable internet connection and a quiet workspace
• High school diploma or equivalent; additional qualifications in customer service or contact center experience is advantageous

As a Call Centre & Reservations Agent, you'll deliver exceptional guest experiences by handling hotel guest inquiries and room bookings through phone calls or emails promptly.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Assisting hotel guests in making hotel reservations, modifying or cancelling room bookings
• Processing hotel room reservations through various channels such as phone, email and online platforms etc
• Addressing guest concerns and providing information about hotel services, amenities and policies
• Upselling of additional services such as dining options, room upgrades etc
• Handling all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary
• Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery)
• Ensuring all guest requests and queries are responded to promptly and effectively
• Handling and delivering all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner
• Coordinating with relevant departments to ensure guest request is followed-up and ensures follow-up procedures are maintained
• Ensuring timely wake-up call services for hotel guests
• Handling payment transactions and ensuring compliance with payment policies
• Carrying out any other reasonable duties and responsibilities as requested by the Call Centre Manager
• Upselling of Hotel product or services (Sales incentives will be provided)

What we need from you

• Able to commit rotating working shift hours - Morning, Afternoon and Night Shift (5 days work week, 9.5hours per shift including 45 minutes meal break) over weekends and public holidays
• Be proactive towards guests and their request
• Minimum 'O' Levels or equivalent
• At least 1 year of related work experience
• Patient and responsible to solve all problems
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance
• Be knowledgeable about Singapore and places for business travellers/ tourists

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.