142 Office Supervisor jobs in Singapore

Richdale International Executive Search Pte Ltd is hiring a Full time Front Office Supervisor role in Bishan, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon
• Tuesday: Morning, Afternoon
• Wednesday: Morning, Afternoon
• Thursday: Morning, Afternoon
• Friday: Morning, Afternoon
• Saturday: Afternoon, Morning

Company Description

"Why work for Accor?

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, a Front Office Supervisor is to ensure that all of the hotel's guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests' requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
• Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

Visa Requirements: Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents.

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel's guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Assist the Duty Manager in ensuring smooth operations at the front office.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests' requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
• Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum of 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott);

• Duxton Reserve, Autograph Collection Hotel (Marriott);

• The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

• The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)

• Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

• As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

A senior role is available in the front office, overseeing daily operations and ensuring guest satisfaction.

The successful candidate will be responsible for managing duty shifts, recording incidents, and liaising with other departments as needed.

• Takes ownership of Duty Management shifts to ensure seamless operations.
• Records all incidents in the Duty Log and reports to the Front Office Director and/or Hotel Manager when necessary.
• Liaises with the Security & Safety Manager for accidents, incidents, or theft.
• Has knowledge of arrivals and departures using guest names at all times.
• Checks current day arrivals and departures, taking action in fully booked situations.
• Fully conversant with hotel room types, numbers, layout, locations, rates.
• Liaises with Housekeeping and Engineering for Out Of Order rooms.
• Ensures accuracy of input into reservation/front desk systems and content/legibility of registration cards.
• Manages upselling opportunities, email capture, and other Front Office initiatives.
• Ensures necessary supplies are available for the Front Desk and oversees ordering/completion of Purchase Orders in line with hotel policies and procedures.
• Completes special projects, tasks, or requests by the Front Office Director and/or Hotel Manager.
• Meets and welcomes regular, global card holders and VIP guests.
• Ensures the Front Door entrance is covered at all times.
• Respects guest privacy and security, handling confidential information.
• Follows up on doubtful accounts passed on by Front Desk Agents.
• Authorizes and signs paid outs, corrections, adjustments, and cashier's banking.
• Prepares departmental and hotel budgets as well as financial reports if requested.
• Ensures Front Desk Agents balance their close of shift and resolves discrepancies in audit and cash float balancing.
• Fully conversant with foreign exchange procedures.
• Fully conversant with hotel credit policy regarding cash payments, credit card payments, account to company, voucher payment, and third party payment.

• Bachelor's degree in a related field such as hospitality or business administration.
• At least 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of hotel software and technology.

• Competitive salary and benefits package.
• Opportunities for career advancement.
• Professional development and training programs.

Send your resume and cover letter to apply for this exciting opportunity.

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

Overview
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott)
Duxton Reserve, Autograph Collection Hotel (Marriott)
The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
The Serangoon Club, a Tribute Portfolio Hotel (Marriott)
Note: Restaurants & Bars
Yellow Pot, Anouska's (Duxton Reserve)
Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
GupShup (The Serangoon House)
Garcha Group Benefits
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Any other duties / task as requested by management
Other Requirements
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 2 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
#J-18808-Ljbffr

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.
Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
Job Description & Responsibilities:
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Any other duties / task as requested by management
Other Requirements
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 2 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
#J-18808-Ljbffr

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent