142 Office Supervisor jobs in Singapore
Front Office Supervisor
Posted today
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Job Description
What do we expect from you?
Under the general guidance of the Front Office Manager, supervise and coordinate all Front Office related duties and participate in the clerical duties connected with arriving, departing and in-house guests, using the hotel Property Management System aligned with Mondrian Singapore Duxton Policies and Procedures.
How your day looks like?
- Handle all guest queries and requests
- Record all/any incidents that occur in the hotel, log and follow up with the Front Office Manager and/or Director of Rooms
- Ensure that all potential hazards are reported immediately, addressed and followed through to ensure issues rectified
- Know of all arrivals/departures and ensure guest names are used at all times
- Know the current availability situation at any given time, and also future availability
- Have complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, opening hours), Business Center (facilities, charges), Spa/Gym (facilities, opening hours), etc
- Be familiar with all hotel room types, numbers, layout, locations, rates
- Be familiar with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business
- Know the hotel ethos to assist with site inspections when requested
- Manage upselling opportunities, email capture and other Front Office initiatives
- Drive core values to positively impact both Employee and Guest Satisfaction scores
- Represent and/or assist Front Office Manager in all necessary meetings, as required, to ensure effective inter-departmental communication
- Maintain the ethos, brand integrity, core values and operational standards to ensure all Front Office areas are well maintained
- Liaise with Front Office Manager on all issues/feedback raised in internal and external reports
- Ensure all Front Office work areas (front and back of house) and equipment are clean and well maintained, and report defective materials/equipment to Front Office Manager
- Monitor pre-registered arrivals and ensure all no shows are checked out and charged
- Meet and welcome regular and VIP guests
- Ensure Front Door entrance is covered and all arriving guest are greeted by our team members at all times
- Ensure guest privacy and security, respecting confidential information and 100% compliance with Mondrian Singapore Duxton confidentiality policy
- Ensure compliance with hotel credit policy and Standard Financial Procedures
- Undertake and complete any special projects, tasks or other reasonable request by Front Office and/or Director of Rooms, and be available for emergency call out
How do I deliver this?
Tell it like it is - Authentic, honest, you mean it, sincere, true.
Have fun and make friends - fun, energetic, whimsical, upbeat, "wink", casual.
I've got your back - Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
Play to win - Original, cutting edge, new, "outside the box"; open to new possibilities, different.
Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
Front Office Supervisor
Posted today
Job Viewed
Job Description
Richdale International Executive Search Pte Ltd is hiring a Full time Front Office Supervisor role in Bishan, Singapore. Apply now to be part of our team.
Job summary:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- Saturday: Afternoon, Morning
Front Office Supervisor
Posted today
Job Viewed
Job Description
Company Description
"Why work for Accor?
Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location.
Job Description
The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, a Front Office Supervisor is to ensure that all of the hotel's guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.
- Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
- Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
- Able to assist the Guest Service Executive in resolving any operational issues.
- Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
- Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.
- Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.
- Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
- Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
- Monitor performance standards, reporting issues/concerns as needed.
- Able to assist the Duty Manager in handling guests' requests and complaints.
- Able to train all existing and new team members.
- Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
- Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
Qualifications
- Bachelor's Degree or Diploma in Hospitality Management or equivalent
- Minimum 3 years of relevant experience in a similar capacity
- Previous experience in a similar leadership role is an asset
- A service-focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities and the ability to lead by example
Visa Requirements: Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents.
Front Office Supervisor
Posted today
Job Viewed
Job Description
The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel's guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.
- Assist the Duty Manager in ensuring smooth operations at the front office.
- Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
- Able to assist the Guest Service Executive in resolving any operational issues.
- Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
- Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.
- Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.
- Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
- Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.
- Monitor performance standards, reporting issues/concerns as needed.
- Able to assist the Duty Manager in handling guests' requests and complaints.
- Able to train all existing and new team members.
- Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
- Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.
- Strive to implement the Accor Vision and demonstrate active use of the Accor Values
Requirements:
- Bachelor's Degree or Diploma in Hospitality Management or equivalent
- Minimum of 3 years of relevant experience in a similar capacity
- Previous experience in a similar leadership role is an asset
- A service-focused personality is essential
- Prior experience working with Opera or a related system
- Strong interpersonal and problem-solving abilities and the ability to lead by example
Front Office Supervisor
Posted today
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott);
Duxton Reserve, Autograph Collection Hotel (Marriott);
The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Restaurants & Bars:
Yellow Pot, Anouska's (Duxton Reserve)
Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)
The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
GupShup (The Serangoon House)
Garcha Group Benefits:
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities include but are not limited to:
- Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Any other duties / task as requested by management
Other Requirements
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 2 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
Front Office Supervisor
Posted today
Job Viewed
Job Description
A senior role is available in the front office, overseeing daily operations and ensuring guest satisfaction.
The successful candidate will be responsible for managing duty shifts, recording incidents, and liaising with other departments as needed.
- Takes ownership of Duty Management shifts to ensure seamless operations.
- Records all incidents in the Duty Log and reports to the Front Office Director and/or Hotel Manager when necessary.
- Liaises with the Security & Safety Manager for accidents, incidents, or theft.
- Has knowledge of arrivals and departures using guest names at all times.
- Checks current day arrivals and departures, taking action in fully booked situations.
- Fully conversant with hotel room types, numbers, layout, locations, rates.
- Liaises with Housekeeping and Engineering for Out Of Order rooms.
- Ensures accuracy of input into reservation/front desk systems and content/legibility of registration cards.
- Manages upselling opportunities, email capture, and other Front Office initiatives.
- Ensures necessary supplies are available for the Front Desk and oversees ordering/completion of Purchase Orders in line with hotel policies and procedures.
- Completes special projects, tasks, or requests by the Front Office Director and/or Hotel Manager.
- Meets and welcomes regular, global card holders and VIP guests.
- Ensures the Front Door entrance is covered at all times.
- Respects guest privacy and security, handling confidential information.
- Follows up on doubtful accounts passed on by Front Desk Agents.
- Authorizes and signs paid outs, corrections, adjustments, and cashier's banking.
- Prepares departmental and hotel budgets as well as financial reports if requested.
- Ensures Front Desk Agents balance their close of shift and resolves discrepancies in audit and cash float balancing.
- Fully conversant with foreign exchange procedures.
- Fully conversant with hotel credit policy regarding cash payments, credit card payments, account to company, voucher payment, and third party payment.
Requirements:
- Bachelor's degree in a related field such as hospitality or business administration.
- At least 2 years of experience in a similar role.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of hotel software and technology.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement.
- Professional development and training programs.
How to Apply:
Send your resume and cover letter to apply for this exciting opportunity.
Front Office Supervisor
Posted today
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities include but are not limited to:
- Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Any other duties / task as requested by management
Other Requirements
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 2 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
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Front Office
Training Development
Restaurants
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Counseling
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Accounting
Compliance
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Audits
Articulate
Health Insurance
Hotel Management
Safety Training
Hospitality
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Front Office Supervisor
Posted today
Job Viewed
Job Description
Overview
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
Maxwell Reserve, Autograph Collection Hotel (Marriott)
Duxton Reserve, Autograph Collection Hotel (Marriott)
The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
The Serangoon Club, a Tribute Portfolio Hotel (Marriott)
Note: Restaurants & Bars
Yellow Pot, Anouska's (Duxton Reserve)
Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
GupShup (The Serangoon House)
Garcha Group Benefits
As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Any other duties / task as requested by management
Other Requirements
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 2 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
#J-18808-Ljbffr
Front Office Supervisor
Posted today
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.
Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
Job Description & Responsibilities:
Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
Answer enquiries about hotel services, in house events, directions, attractions etc
Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
Perform night audits during midnight shift and prepare necessary reports
Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
To always be on time and at work when scheduled, in proper grooming and uniform
To always remain professional with positive attitude and actions when communicating with guest and associates
Any other duties / task as requested by management
Other Requirements
Candidate must possess at least Professional Certificate/NITEC in any field
Required language(s): English, preferable one other spoken language
At least 2 year(s) of working experience in a related field
Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent
#J-18808-Ljbffr
Front Office Supervisor
Posted 9 days ago
Job Viewed
Job Description
An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:
- Maxwell Reserve, Autograph Collection Hotel (Marriott);
- Duxton Reserve, Autograph Collection Hotel (Marriott);
- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);
- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.
- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars
Responsibilities include but are not limited to:
- Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
- To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
- Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
- Answer enquiries about hotel services, in house events, directions, attractions etc
- Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
- Perform night audits during midnight shift and prepare necessary reports
- Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
- To always be on time and at work when scheduled, in proper grooming and uniform
- To always remain professional with positive attitude and actions when communicating with guest and associates
- Any other duties / task as requested by management
Other Requirements
- Candidate must possess at least Professional Certificate/NITEC in any field
- Required language(s): English, preferable one other spoken language
- At least 2 year(s) of working experience in a related field
- Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
- Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent