415 Office Supervisor jobs in Singapore

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests’ requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star and in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless and ALL Plus).
• Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Visa Requirements: Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents

This role involves managing the day-to-day front office operations in a hotel setting. The successful candidate will be responsible for overseeing all aspects of check-in and check-out, including verifying guest information and ensuring rooms are assigned correctly.

In addition to these duties, the individual will also be expected to manage online and phone reservations, inform guests about payment methods, and register guests upon arrival. They will also be responsible for maintaining accurate records of bookings and payments.

A key aspect of this role is providing exceptional customer service. The ideal candidate will be able to welcome guests warmly, respond to complaints in a timely and professional manner, and offer personalized services to VIP customers and event attendees.

Furthermore, the successful candidate will be responsible for liaising with housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. They will also be expected to maintain updated records of bookings and payments, practice compliance to governing regulations, and stay up-to-date on industry developments.

Job Opportunity: Front Office Supervisor

• The successful candidate will be responsible for overseeing the day-to-day activities of the Front Office, ensuring seamless guest experiences, and driving team performance.

• Guest Services: Direct and supervise staff to deliver prompt, courteous, and efficient services to guests. Handle guest complaints with tact and diplomacy.
• Room Preparation: Assist in inspecting rooms assigned to VIPs, ensuring complimentary amenities are provided.
• Inventory Management: Monitor room inventory to maximize revenue and occupancy from group allotments.
• Training and Development: Train reception staff, planning and conducting On-Job-Training sessions.

• Familiarity with Opera Cloud is an advantage.
• Able to work independently.
• Flexibility to work rotating shifts and public holidays.

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Responsibilities

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. Leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests’ requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star and in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless and ALL Plus).
• Able to assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example
• Visa Requirements: Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents

Overview

"Why work for Accor? Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel perfectly located in the heart of Bugis. Ideal for both business and leisure travellers, our 534 refurbished rooms offer modern comfort and convenience. With four MRT stations nearby, Bencoolen, Bugis, Rochor, and Bras Basah. You'll enjoy seamless access to popular destinations like Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, Bugis MRT provides a direct link to Singapore Changi Airport, making your travel even more effortless. Experience a refreshing stay in a prime central location."

Responsibilities

• Able to assist the Duty Manager to ensure smooth operations at the front office at all times.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Manage allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinate with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.
• Update PMS (Opera) and be proficient in using the program for the Front Office area; train others to do so as well.
• Promote, develop, and maintain strong working relations, ensuring that the shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom the guest is speaking, the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• Able to assist the Duty Manager in handling guests’ requests and complaints.
• Able to train all existing and new team members.
• Able to assist the ALL Star & in general be a Loyalty Ambassador who promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
• Able to assist the Assistant/Front Office Manager in monitoring and checking retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Qualifications

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

Visa Requirements: Must be legally eligible to work in Singapore. The hotel is unable to assist candidates in obtaining work authorization documents.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

The Duty Manager role entails overseeing daily front office operations, fostering exceptional guest experiences and team collaboration.

• Proactively manage front office functions to ensure seamless guest interactions.
• Support and assist the front office team in delivering superior guest service standards.
• Welcoming guests and visitors with a friendly, professional demeanor.
• Providing personalized attention to guests, resolving issues efficiently.
• Familiarize yourself with hotel safety and emergency procedures.
• Promoting teamwork to drive results and satisfaction.
• Executing check-in and check-out processes using the property management system, adhering to hotel guidelines.
• Collaborating with other departments (Housekeeping, Engineering, F&B) to achieve outcomes and enhance guest satisfaction.
• Reviewing daily correspondence to stay informed about arriving guests and their needs, following up as required.
• Maintaining room inventory and availability, coordinating with housekeeping and revenue teams to maximize revenue.
• Assisting the guest experience team with room checks and VIP arrivals.
• Conducting pre-shift briefings with the front office team to share guest information and operational requirements, reviewing the daily event sheet and participating in the daily lineup.
• Demonstrating consistent guest recognition and personalized services.
• Staying informed about room rates, packages, room types, and occupancy levels.
• Handling room reservations, modifications, bookings, and cancellations as needed.
• Verifying billing instructions and guest credit for accuracy, resolving related issues.
• Maintaining adherence to front office department standards, uniforms, hygiene, and appearance.
• Addressing guest complaints and requests promptly, instructing colleagues as needed for optimal guest satisfaction.
• Documenting all complaints, feedback, and requests, following up and informing relevant departments.
• Exercising judgment on upgrades, comps, and rebates according to hotel policies and procedures.
• Participating in departmental orientation and training on hotel service standards, procedures, and programs.
• Inspecting front and back-of-house areas for cleanliness, health, and safety, reporting faults to relevant departments.
• Promoting in-house sales, facilities, and upselling initiatives to maximize revenue.

A leading hospitality organization committed to excellence in guest service and employee development.

• Competitive salary and benefits package
• Opportunities for career growth and advancement
• Recognition and rewards for outstanding performance
• A supportive work environment that fosters teamwork and collaboration

Join our dynamic team and be part of a global hospitality leader. Apply now to become a Duty Manager and embark on an exciting career journey!

An exciting opportunity has arrived at The Garcha Group, Singapore's luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world's largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel's rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage's, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership "Bonvoy" related enquiries, including adequate management of "Preferred", "Gold" and "Platinum" members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of the hotel's guests are greeted, assisted with a level of service, and welcomed in a genuine warm way at all times.

• Able to Assist the Duty Manager to ensure smooth operations at the front office.
• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.
• Able to assist the Guest Service Executive in resolving any operational issues.
• Able to assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.
• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely and VIP arrivals are checked.
• Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so too.
• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.
• Identify the person to whom he/she is speaking, and the subject of the request, and direct the guest accordingly.
• Monitor performance standards, reporting issues/concerns as needed.
• To assist the Duty Manager in handling guests' requests and complaints.
• To train all existing and new team members.
• To assist the ALL Star & in general, be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).
• To assist the Assistant/Front Office Manager in monitoring and checking on retro-claims.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous experience in a similar leadership role is an asset
• A service-focused personality is essential
• Prior experience working with Opera or a related system
• Strong interpersonal and problem-solving abilities and the ability to lead by example

The Hotel Operations Manager is responsible for overseeing the daily operations of the hotel, ensuring that all aspects of the property are running smoothly and efficiently.

• Train housekeeping staff on cleaning and maintenance tasks to maintain high standards of cleanliness and hygiene.
• Oversee staff on a daily basis, scheduling shifts and arranging for replacements in cases of absence to ensure seamless service delivery.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness and address any issues promptly to maintain guest satisfaction.

The ideal candidate will have excellent leadership skills, with the ability to motivate team members and resolve any issues that may arise. They must also be able to work independently, making decisions and taking initiative when necessary.

Skill Requirements:

• Leadership
• Microsoft Office
• Inventory Management
• Administration
• Sanitation
• Strategy
• Compliance
• Project Management
• Communication Skills
• Customer Satisfaction
• Team Player
• Customer Service

This is an exciting opportunity for an experienced hospitality professional to join our team and contribute to the success of our hotel.