355 Modern Workplace jobs in Singapore
Solutions Architect, Modern Workplace
Posted 6 days ago
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Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Are you passionate about architecting intelligent, seamless customer journeys? We are seeking a visionary and highly skilled Senior Contact Center Solution Architect to spearhead the design and implementation of our next-generation customer engagement platform. This is a pivotal role where you will transform our traditional contact center into an AI-driven, omnichannel Customer Experience (CX) hub. You will be at the forefront of leveraging cutting-edge technologies, including, Cisco Webex CC, Genesys Cloud, and integrated AI services, to redefine how we connect with our customers across the APAC region.
**What You Will Do (Key Responsibilities):**
+ **Architect End-to-End Solutions:** Design and build scalable, secure, and resilient contact center architectures. You will integrate key components like interactive voice response (IVR), SIP telephony, Customer Relationship Management (CRM) systems, AI and machine learning models, and advanced analytics platforms to create a unified customer view.
+ **Drive Technology Innovation:** Champion an "AI-first" strategy by leading the adoption of transformative technologies. This includes implementing intelligent virtual agents, providing real-time assistance to our customer service agents, and utilizing predictive routing to connect customers with the best possible resource.
+ **Collaborate and Influence:** Partner with business leaders, operations teams, and IT professionals to ensure that your technical solutions align directly with and drive our overarching customer experience objectives. You will be the bridge between technical possibilities and business goals.
+ **Master the Technology Stack:** Serve as the lead solution expert for our core platforms, including Cisco Webex CC, Genesys Cloud, etc. Your expertise will ensure seamless integration with our existing enterprise systems and a frictionless experience for both customers and agents.
+ **Uphold Security and Compliance:** Guarantee that all solutions adhere to the highest standards of regulatory compliance, data privacy, and security.
+ **Champion Continuous Improvement:** Establish and nurture robust feedback loops, leveraging analytics to continuously refine and enhance customer journeys and agent workflows, thereby driving efficiency and satisfaction.
**What You Bring (Required Qualifications):**
+ Proven, hands-on experience in designing and deploying enterprise-level contact center solutions.
+ In-depth knowledge of Contact Center as a Service (CCaaS) platforms such as Genesys, NICE, Cisco.
+ A strong understanding of how AI and machine learning technologies are applied in a customer service context, including experience with natural language understanding (NLU), sentiment analysis, and sophisticated chatbot development.
+ Solid expertise in cloud infrastructure, API development, and modern integration patterns.
+ Exceptional communication, presentation, and stakeholder management skills, with the ability to articulate complex technical concepts to diverse audiences.
**What Will Make You Stand Out (Preferred Qualifications):**
+ Demonstrated experience leading digital transformation projects in complex industries such as Financial Services (FSI), Insurance, or Retail.
+ Hands-on experience within the Microsoft ecosystem, including the Power Platform, Azure AI, and Copilot.
+ Relevant professional certifications
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Solutions Architect, Modern Workplace
Posted today
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Overview
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Solutions Architect, Modern Workplace
role at
NTT DATA, Inc.
Are you passionate about architecting intelligent, seamless customer journeys? We are seeking a visionary and highly skilled Senior Contact Center Solution Architect to spearhead the design and implementation of our next-generation customer engagement platform. This is a pivotal role where you will transform our traditional contact center into an AI-driven, omnichannel Customer Experience (CX) hub. You will be at the forefront of leveraging cutting-edge technologies, including Cisco Webex CC, Genesys Cloud, and integrated AI services, to redefine how we connect with our customers across the APAC region.
What You Will Do (Key Responsibilities)
Architect End-to-End Solutions: Design and build scalable, secure, and resilient contact center architectures. You will integrate key components like IVR, SIP telephony, CRM systems, AI and ML models, and analytics platforms to create a unified customer view.
Drive Technology Innovation: Champion an AI-first strategy by leading the adoption of transformative technologies, including intelligent virtual agents, real-time assistance to agents, and predictive routing to connect customers with the best resource.
Collaborate and Influence: Partner with business leaders, operations teams, and IT professionals to ensure technical solutions align with customer experience objectives.
Master the Technology Stack: Serve as the lead solution expert for core platforms such as Cisco Webex CC and Genesys Cloud, ensuring seamless integration with enterprise systems.
Uphold Security and Compliance: Ensure solutions meet regulatory compliance, data privacy, and security standards.
Champion Continuous Improvement: Establish feedback loops and use analytics to refine customer journeys and agent workflows.
What You Bring (Required Qualifications)
Proven hands-on experience designing and deploying enterprise-level contact center solutions.
In-depth knowledge of CCaaS platforms (e.g., Genesys, NICE, Cisco).
Understanding of AI/ML in customer service, including NLU, sentiment analysis, and chatbot development.
Solid expertise in cloud infrastructure, API development, and modern integration patterns.
Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to diverse audiences.
What Will Make You Stand Out (Preferred Qualifications)
Experience leading digital transformation projects in Financial Services, Insurance, or Retail.
Hands-on experience in the Microsoft ecosystem (Power Platform, Azure AI, Copilot).
Relevant professional certifications.
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and invest over $3.6 billion each year in R&D to help organizations move confidently into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a strong partner ecosystem. Our services include consulting, data and AI, industry solutions, and the development and management of applications, infrastructure, and connectivity.
NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters. NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process. Be vigilant of impersonation attempts. All email communications from an NTT DATA recruiter will come from an @nttdata.com address. If you suspect fraudulent activity, please contact us.
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Digital Transformation
Posted today
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Position: Digital Transformation (DX) Project Assistant Manager (Bahasa Speaking) (Job ID: 19822)
- Alexandra Road
- Hybrid work arrangement
- Basic + AWS + VB
Job Description:
Project Management:
- Manage and support projects of Artificial Intelligence (AI) in factories located in Thailand and Indonesia.
- Oversee supply chain optimization system projects to improve efficiency and productivity in Singapore and Asian countries.
Stakeholder Collaboration:
- Work closely with manufacturing teams to identify and propose suitable DX solutions.
- Communicate with manufacturing staff to define and scope DX projects.
- Share project requirements and users' hidden needs with the AI/software engineers.
Training and Knowledge Sharing:
- Manage the in-house data analyst training curriculum.
- Coordinate with HR teams to organize and deliver seminars on DX topics.
- Monitor and report on training progress, proposing future training plans as needed.
- Identify and share best practices across SEA sites to ensure consistent implementation of DX initiatives.
Introducing Productivity Tools (Microsoft Power Automate) or Robotic Process Automation (RPA)
- Develop and implement Microsoft Power Automate or RPA solutions to optimize repetitive tasks in sales, finance, and other departments.
- Act as an DX evangelist, training and improving the skills of employees in SEA sites.
Job Requirements:
- Diploma/Bachelor's degree in Computer Science, Engineering, Business Administration, or related field
- Proven experience in the completion of DX projects (implementation and execution), particularly as a PMO in AI and supply chain systems
- At least 3 years of experience and a strong understanding of manufacturing processes and business needs in SEA
- Possess excellent project management and communication skills to work with cross-functional teams
- Proactive, self-motivated with a strong drive for continuous improvement
- Experience in Project management
- Experience in RPA development and implementation using Power Platform (Power Automate and Power Apps)
- Proficiency in Bahasa Indonesia to liaise smoothly with overseas factories in Indonesia counterparts
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Tell employers what skills you haveDigital Transformation
Management Skills
Change Management
Supply Chain Optimization
Manufacturing Processes
Supply Chain
Artificial Intelligence
Administration
Robotic Process Automation
PMO
Bahasa Indonesia
Project Management
Digitization
Communication Skills
Design Thinking
Manufacturing
Digital Transformation
Posted today
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Job Description
- Corporate Planning Executive | Digital Transformation
- Civil Construction Industry | Building Developer
- HQ at Changi Business Park ( Expo MRT )
- Mon to Fri, from 8.30am to 5.15pm
- Salary is $3.300 - $4,500 + Variable Bonus ( No AWS )
A corporate planning executive (Digital Solutions) in the construction industry plays a vital role:
- Supporting the CP Manager with the development and execution of long-term business strategies.
- Blends strategic business development with hands-on coordination and analysis, focusing specifically on construction projects as well as the development, maintenance, and support of various internal systems, including E-Appraisal, Driver's App, Safety Board, Events Management & Booking App, QR Business Card, and Dashboard & Portal.
- This role also offers backup support for maintenance and ongoing operations.
Qualifications and skills
- Education: Diploma or Degree in Information Technology, Digital Technology, Computer Science
- Experience: Requires 1-3 years of relevant experience in corporate planning, project management, or the building and construction industry.
- Proficiency in Microsoft Office Suite, Power Apps, and SharePoint is essential.
- Knowledge of C#, Python, API, ASP.NET, MSSQL, VSCODE is an advantage
Key responsibilities
- Support the development and implementation of the company's digitalization plan, work with stakeholders to gather requirements, provide estimates, and deliver new features for web and mobile applications
- Maintain applications by resolving incidents, performing bug fixes, and providing technical support.
- Participate in code reviews to ensure quality and automate workflows for efficiency.
- Produce and maintain comprehensive system documentation and facilitate knowledge transfers to the team.
- Participate in code reviews, automate and streamline workflow.
- Participate in Code Reviews
- Actively engage in regular code review sessions, providing constructive feedback to peers on code quality, best practices, and adherence to project standards.
#SCR-carson-cheong
Cheong Kar Chun Team Manager R
The Supreme HR Advisory 14C7279
Tell employers what skills you haveDigital Transformation
ASPNet
Microsoft SharePoint
digital transformation program
Construction
Change Management
Business Analysis
Application Development
Information Technology
Delivering digital solutions
SharePoint
Project Management
Application Support
Mobile Applications
C#
API
Powerapps
Software Development
Technical Design
Technical Support
Digital Transformation Intern
Posted 6 days ago
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Job Description
Join us as a Digital Transformation Intern and become a key player in driving innovation! In this exciting role, you'll contribute to a groundbreaking project focused on automating and digitizing certification workflow processes via Covalent. You'll receive hands-on training with Covalent software and collaborate closely with operation shops to work toward the ultimate goal of creating seamless and efficient certification processes.
Additionally, you'll have the opportunity to support a project focused on Virtual Reality (VR) solution development, contributing to cutting-edge solutions that enhance operational efficiency and user experience via emerging VR technologies!
**Job Description**
**Company Overview:**
Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen.
**Site Overview:**
For more than 40 years, our advanced facilities in Singapore have led aerospace innovation across Asia Pacific. From automating processes to leveraging smart factory technologies, robotics, and additive manufacturing, GE Aerospace is shaping the future of aviation at GE Aerospace Engine Services Singapore (GEAESS).
GEAESS is our largest site for engine component Maintenance, Repair, and Overhaul (MRO), responsible for more than 60% of our global repair volume.
**Role Overview:**
The role involves collaborating with the training team to understand current certification workflows and contribute to their digitization using Covalent.
Key responsibilities include researching and identifying areas for improvement, testing solutions, and creating documentation and training materials for end-users. The individual will work with cross-functional teams to integrate Covalent into existing systems, ensure functionality, and support training initiatives such as VR development, workshops, troubleshooting, and user guidance. Success requires strong technical, analytical, and collaborative skills to drive process improvements and enhance workflows.
**Ideal Candidate**
The ideal candidate for this role is a detail-oriented and collaborative individual with strong analytical and problem-solving skills. They should have experience in process improvement, workflow digitization, and familiarity with software tools. The candidate should possess excellent communication skills to work effectively with cross-functional teams and assist in creating clear documentation and training materials for end-users. Adaptability and a proactive approach are key, as the role involves supporting various training activities and integrating new systems into existing processes. A strong technical aptitude and the ability to conduct research and gather data to identify areas for improvement will be critical for success in this position.
Interns must be able to commit to a 20-24 week internship at minimum to ensure they have sufficient time and opportunity to learn from their internship projects
**Required Qualifications**
- A degree in business or an engineering-related field.
**Preferred Qualifications**
- A degree in business or an engineering-related field.
At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defence. Where others stop, we accelerate.
**Additional Information**
**Relocation Assistance Provided:** No
GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Digital Transformation Leader
Posted today
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We are seeking a seasoned professional to spearhead the design, implementation, and governance of our systems and data assets. The ideal candidate will ensure reliability, scalability, and security while fostering innovation and operational excellence.
Key Responsibilities:- Develop and execute a strategic system and data management plan aligned with organisational objectives.
- Drive digital transformation through adoption of systems and re-engineering processes.
- Oversee systems integration and manage end-to-end life cycle of applications and platforms.
- Establish policies, frameworks, and standards to ensure high-quality, secure data.
- Systems & Digital Management:
- Manage system lifecycle from planning to maintenance using Agile or Waterfall methodologies.
- Streamline workflows, drive digital awareness, adoption, and reimagine processes for operational efficiency.
- Data Governance & Management:
- Track records, make complex data understandable, and enable stakeholders to make informed decisions and drive innovation.
- Assess complex issues and design structured, data-driven solutions.
- Operational & Stakeholder Management:
- Experience in managing diverse stakeholder requirements and aligning them with organisational objectives.
- Oversee procurement, manage project budgets, and monitor vendor performance.
- Strong knowledge of risk, compliance, and audit management.
- Collaboration & Communication Skills:
- Adept at engaging diverse stakeholders with effective written and verbal communication skills.
- Effective in cross-functional settings; adaptable and resilient in fast-changing environments.
- Foster a culture of innovation and continuous improvement.
- Provide opportunities for growth and development.
Digital Transformation Leader
Posted today
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Job Description
We are seeking an experienced and visionary technical leader to design and implement cutting-edge solutions that drive business growth and transformation. The ideal candidate will possess a deep understanding of modern technology trends, excellent leadership skills, and a proven track record in delivering complex projects.
Key Responsibilities:
- Develop and lead the technical design and architecture of enterprise solutions.
- Collaborate with cross-functional teams to translate business requirements into robust technical designs.
- Provide strategic technical guidance throughout the solution lifecycle, from planning and design to implementation and support.
- Evaluate and recommend emerging technologies, tools, and frameworks aligned with business objectives.
- Ensure solutions meet enterprise architecture standards, security best practices, and regulatory requirements.
- Guide and mentor technical teams, promoting best practices in architecture, deployment, and operations.
- Conduct regular architecture reviews, risk assessments, and performance evaluations to ensure solution integrity and scalability.
Qualifications & Skills:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum 10 years of experience in system integration or technical architecture roles.
- Expertise across systems, cloud platforms (AWS, Azure, GCP), network infrastructure, cybersecurity, and DevOps.
- Strong understanding of CI/CD pipelines, Infrastructure as Code (IaC), containerization (Docker, Kubernetes), and automation tools.
- Knowledge of enterprise integration patterns, microservices architecture, and API management.
- Excellent problem-solving, communication, and stakeholder management skills.
- Relevant certifications (AWS/Azure Architect, CISSP, TOGAF, DevOps) are highly desirable.
Benefits:
- Opportunity to work on high-impact projects that drive business growth and transformation.
- Collaborative and dynamic work environment.
- Professional development and growth opportunities.
How to Apply:
If you are a motivated and experienced technical leader looking for a new challenge, please submit your application with your resume and cover letter. We look forward to hearing from you!
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Digital Transformation Specialist
Posted today
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About Us:
We are a leading provider of financial IT services, expanding our expertise to the APAC region.
Position Summary:
We are seeking an experienced Platform Lead & Delivery Manager to join our dynamic team. This dual role requires a strong technical background combined with proven experience in managing and delivering core banking projects.
Roles & Responsibilities:
• Oversee the system configuration, architecture, design, development of integration interfaces, ensuring alignment with industry best practices.
• Develop detailed project plans, including timelines, milestones, and resource allocation.
• Monitor project progress, identify risks, and implement mitigation strategies.
• Present technical solutions and project progress to clients and stakeholders in a clear and concise manner.
Required Skills:
• Experience in Trade Finance vendor solution implementation
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Ability to manage multiple projects simultaneously while maintaining attention to detail.
Benefits:
• Competitive compensation package
• Opportunity for professional growth and development
Others:
• We encourage a collaborative and inclusive work environment that promotes knowledge sharing and teamwork.
Digital Transformation Associate
Posted today
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Job Description
Digital Transformation Associate
Location: Singapore
Company: SmartStickies
Type: Full-time | Hybrid
About SmartStickiesSmartStickies is a retail technology company reshaping the future of shopping through smart automation and self-service retail. Our Retail stores enable brands to deploy self-checkout solutions, AI-powered kiosks, and interactive product experiences, all without mobile apps or expensive infrastructure. We're expanding rapidly across Singapore and soon in Southeast Asia and driving innovation through digital transformation.
The RoleThis is an entry-level role tailored for individuals without prior experience. You'll receive structured training to support SmartStickies' transformation efforts by enhancing internal workflows and client onboarding with digital, data-driven retail tools. This role will be responsible for analyzing our business environment, identifying digital opportunities, driving data-backed decisions, and managing cross-functional innovation projects. You'll work closely with leadership to shape SmartStickies' growth trajectory and ensure seamless integration of technology into our business model.
Key Responsibilities- Assist in digitizing retail processes (e.g., customer engagement, inventory tracking, merchant onboarding)
- Support development and deployment of dashboard/digital tools for internal/external use
- Conduct basic data analysis to derive insights on customer behavior or product usage
- Help coordinate change management and client support during implementation
- Document workflows, training guides, and post-implementation outcomes
- Monitor retail trends and support ongoing digital strategy refinement
- Entry-level and/or Mid-career professionals seeking transformation into Retail Tech Role
- Candidates must have completed their studies or National Service at least two years prior.
- No prior automation or analytics experience required—full training provided
- Strong communication, problem-solving, and adaptability skills
Other Information:
- Working Hours: Mon – Fri (9am – 6pm)
- Might require working on weekends if there are events. (off in lieu will be compensated)
- Might require traveling overseas.
- Singaporean or Permanent Residents only.
- Play a key role in shaping the future of smart retail across Southeast Asia
- Work at the intersection of business strategy, data, and innovation
- Collaborate with a high-performing, visionary team in a fast-growing startup
To Apply
Send your CV and a cover letter to
Tell employers what skills you haveDigital Transformation
Coaching
Management Skills
Leadership
Data Analysis
Change Management
Inventory
Customer Engagement
Artificial Intelligence
Agile
Business Strategy
PMO
Adaptability
Project Management
Digital Strategy
Stakeholder Management
Digital Transformation Manager
Posted today
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Job Description
Drive Digital Innovation in Project Delivery
Digital Integration Strategy- Lead the implementation of digital transformation strategies throughout project lifecycle stages.
- Align digital workflows with corporate objectives and ensure compliance with industry standards.
- Manage BIM execution and coordination among stakeholders, ensuring alignment with project goals.
- Enforce consistent usage of Common Data Environment (CDE) and adherence to approved BIM Execution Plans (BEPs).
- Develop scripts and automation tools to enhance BIM efficiency and streamline data processes.
- Customize digital construction platforms and dashboards to meet specific project needs.
- Collaborate with IT teams to integrate APIs, data systems, and cross-platform workflows.
- Support project teams in adopting digital tools, including Revit, Navisworks, BIM 360, and Synchro.
- Facilitate clash detection, 4D sequencing, and model-based data validation to improve delivery accuracy.
- Conduct training programs for internal teams and external stakeholders on digital tools and workflows.
- Serve as liaison for digital coordination with clients, consultants, and subcontractors.
- Track digital initiative performance, generating reports on adoption, compliance, and efficiency.
- Identify opportunities for improvement and propose innovative solutions to enhance digital project delivery.
- Coach project stakeholders in using digital construction tools effectively.
- Research and recommend relevant training programs in digital solutions.
- Collect and analyze feedback on organizational digital learning needs.