148 Ministry Of Manpower jobs in Singapore

Overview

What the role is:

The officer’s key role is to enhance operational effectiveness and efficiency, and user experience, through the use of appropriate tech and AI tools, in particular, Robotic Process Automation (RPA). The officer will represent MOM’s strategic business interests, as part of the joint business and tech RPA Core Team that maintains and enhances the Ministry’s RPA ecosystem, and works with divisions to develop innovative and scalable RPA use cases. Besides RPA, the officer can also expect to be involved in other tech-enablement initiatives, including efforts to drive adoption of ready AI tools, understand and design user experiences relating to tech tools, collaborate with divisions on tech solutions and products, and other approaches to drive public sector innovation and transformation.

• Maintain and enhance Ministry’s RPA ecosystem, including:o Working with IT team to implement software updates with minimal impact on business processeso Engaging citizen developers on leveraging automation software features, identifying and building value-adding use cases that address business and user needs, and tracking manhour savingso Collaborating with relevant stakeholders on RPA-related capability development and explore integration of AI with automationo Provide technical expertise to troubleshoot use cases or develop new scripts
• Drive and support tech-enablement beyond automation, including:o Staying abreast of emerging trends and use cases in automation and AI, to identify opportunities for MOM to better leverage technology to support decision-making, raise operational efficiency and effectiveness, and improve workplace productivity and user experienceso Working with representatives and users from MOM divisions/departments to raise adoption of suitable ready tech and AI tools
• Develop MOM, inter-agency, and, where relevant, other professional networks, including engaging automation practitioners in other organisations, both within and outside of government, to share about MOM’s RPA initiatives, learn best practices and use cases, and benchmark MOM’s automation maturity
• Contribute to the development and implementation of digital transformation in MOM

• Tertiary education in Computer Science, Computer Engineering, Business Information Technology or similar areas
• At least 5 years of relevant work experience with interfacing between business users and IT teams will be an advantage
• Candidates with no prior working experience are welcome to apply
• Familiarity with business process analysis, and/or RPA process design and automation best practice, preferably with using RPA tools (e.g. UiPath)
• UiPath certified will be an added advantage
• Preferably have experience in:o Governance, and/or system development and implementation related worko Using, or raising adoption of, ready tech and AI solutions from GovTech and Open Government Products
• Good communication and interpersonal skills
• Meticulous worker and good team player with a customer-focused mindset
• Able to multi-task, take initiative and work independently with multiple stakeholders
• PWDs are welcomed to apply

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

What the role is
At the Ministry of Manpower (MOM), we strive to build a Great Workforce and a Great Workplace. We work to achieve a globally competitive workforce and great workplace, for a cohesive society and a secure economic future for all Singaporeans. Our work transcends the boundaries of our desks – it takes us to real workplaces all over Singapore. We are continually on the lookout for individuals who want to make a difference and impact lives in the core areas of our work.Customer Systems Branch (CSB) is managing Work Pass Systems to support the implementation of work pass related initiatives to achieve an efficient, effective and responsive foreign manpower framework that meets the needs of the Singapore economy.This system is currently outsourced to vendor for maintenance. It is also undergoing redevelopment at the same time by another project team (WINS) using Agile software development methodology to drive its design, build and deployment.We invite applicants who are interested and passionate to improve the efficacy of work pass systems and operations to join CSB as Business Analysts (BA) to take on the exciting and challenging roles of developing and maintaining the Work Pass Systems.
What you will be working on
As a CSB BA, you will: Work with multiple internal and external stakeholders and act as the main touchpoint between them, vendor and policy teams
Manage and prioritise system changes with inputs from the business stakeholders and customers
Establish project framework and action plans, identify working groups and responsibilities, plan for activities and keeping track of progress to ensure timeliness
Play a pivotal role in translating business needs into systems changes and ensure that the implementation of systems changes meet policy intent as well as new initiatives / processes changes recommended by WPD's business transformation teams
Provide system information such as program logic and flow, business rules, statistics and rules of existing data types
Work with vendor on possible IT solutions and review with business stakeholders of implementation
Review UAT plan, conduct UAT briefing to prepare users to develop test scenarios and conduct batch testing
Track and monitor project activities, progress and feedback to the project workgroup and various stakeholders
Work with various tech teams, business departments and external agencies on interface changes and testing
Ensure systems are functioning correctly for new changes implemented and work with vendor to identify resolution and systems changes, if necessary
Support WINS development by ensuring that WINS and current IT systems are synchronised and can effectively co-exist
What we are looking for
Tertiary education in any field or relevant experience in software engineering, IT and/Business Analysis
At least 2 years of experience working as a Business Analyst, IT trained will be preferred
Exposure in Project Management and Business Analysis
Have exposure in data query tool and able to extract data require for investigation and post monitoring after system changes made
Preferably with experience working with Agile development process and environments
Possess good analytical, creative thinking and problem-solving skills
Good communication, writing and interpersonal skills
Candidate must have experience in communicating with business users and technical development team
Be meticulous, a good team player with a customer-focused mindset
Able to multi-task, take initiative and work independently with multiple stakeholders
About Ministry of Manpower
Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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Overview

What the role is: The incumbent to this role will support the management and optimisation of overall budget allocation for MOM, including providing advisory on budget-related matters and conducting finance analysis and formulating guidelines.

• Provide advisory to Statutory Boards and/or Company Limited by Guarantee (CLG) on budget related matters, such as fund requests and declaration of unutilized funds
• Contribute to the annual Reinvestment Fund (RF) process by proposing and evaluating proposals submitted by MOM departments and Statutory Boards, and ensure its robustness
• Evaluate funding requests to ensure effective resource allocation
• Monitor and perform trend analysis to ensure budget optimisation, as well as review cost methodology to ensure up-to-date cost allocation
• Review finance policies, framework and guidelines for better financial management, and ensuring governance and control
• Prepare annual financial returns and audits required by external agencies such as MOF and AGD

• Tertiary qualification in Accounting or Business Administration with at least two years of relevant experience is preferred
• Experience in Government agencies/public organisations, with knowledge in public sector financing and governance will be an advantage
• Possess critical thinking, analytical and decision-making skills
• Good interpersonal skills and able to engage and communicate with key stakeholders at all levels
• Good written and presentation skills
• Highly motivated with positive working attitude
• Able to work independently and in a team

Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.

Overview
What the role is: The incumbent to this role will support the management and optimisation of overall budget allocation for MOM, including providing advisory on budget-related matters and conducting finance analysis and formulating guidelines.
What you will be working on
Provide advisory to Statutory Boards and/or Company Limited by Guarantee (CLG) on budget related matters, such as fund requests and declaration of unutilized funds
Contribute to the annual Reinvestment Fund (RF) process by proposing and evaluating proposals submitted by MOM departments and Statutory Boards, and ensure its robustness
Evaluate funding requests to ensure effective resource allocation
Monitor and perform trend analysis to ensure budget optimisation, as well as review cost methodology to ensure up-to-date cost allocation
Review finance policies, framework and guidelines for better financial management, and ensuring governance and control
Prepare annual financial returns and audits required by external agencies such as MOF and AGD
What we are looking for
Tertiary qualification in Accounting or Business Administration with at least two years of relevant experience is preferred
Experience in Government agencies/public organisations, with knowledge in public sector financing and governance will be an advantage
Possess critical thinking, analytical and decision-making skills
Good interpersonal skills and able to engage and communicate with key stakeholders at all levels
Good written and presentation skills
Highly motivated with positive working attitude
Able to work independently and in a team
About Ministry of Manpower
Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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Overview
The Assurance, Care and Engagement Group (ACE), a permanent division under the Ministry of Manpower, improves the well-being of migrant workers by enhancing the healthcare, housing and social aspects of the migrant worker landscape. As a member of the Case Management Branch, you will be responsible for the case management of migrant workers who have housing, food and/or other employment related issues. You will have the opportunity to work with other teams and Divisions within MOM, across government agencies and external stakeholders, not only in case management but also for the periodical review and implementation of case management strategies and protocols.
Responsibilities
Manage and assess complex migrant workers' well-being cases (including housing, food, and employment matters) through effective stakeholder engagement with employers, MOM divisions, government agencies, and external partners.
Document case details accurately in relevant systems, stay updated on prevailing policies, and proactively identify emerging issues requiring timely intervention.
Drive process improvement initiatives through stakeholder reviews, workflow redesign, and implementation of service enhancement projects to optimize operational efficiency and sustainability.
Oversee administrative functions, including office administration, asset management, and procurement, ensuring alignment with corporate procedures and effective budget management.
Qualifications
Possess tertiary qualifications.
Experience in data management, analysis, and evaluation would be an advantage.
Strong interpersonal skills and ability to engage and influence diverse stakeholders at all levels.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore. Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas — from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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What the role is:
• You will be responsible for formulating and reviewing policies and initiatives and developing policy-ops frameworks to accurately translate policy intent into scheme implementation to help Singaporeans achieve a more secure retirement.• You will oversee the policy reviews and policy-ops for a complex suite of policies and schemes that aim to strengthen retirement adequacy for Singaporeans, such as the Workfare Income Supplement and Silver Support Scheme. This will include public communications and responding to public feedback on support schemes.• This role requires you to work closely with stakeholders across the Government such as the CPF Board and the Ministry of Finance.• Through this position, you will pick up the knowledge and skills to become an effective policy officer in the social policy domain, and gain experience in reviewing and implementing policies, public communications and service delivery.
What you will be working on:
• Formulate, review and implement Retirement Systems policies and initiatives.• Develop policy-ops frameworks for Retirement Systems policies.• Work closely with stakeholders from other divisions/organisations to review and implement policies and initiatives, and overcome implementation challenges.• Analyse data and information to inform policy formulation and evaluate the impact of policies and initiatives.• Handle complex appeal cases.
What we are looking for:
• Preferably at least 2 to 3 years of policy experience.• Strong analytical and critical thinking skills. Experience in quantitative analysis, modelling and assessment of financial risks will be an advantage.• Good communicator with strong inter-personal and leadership skills who can forge effective partnerships with stakeholders.• Ability to exercise both empathy and firmness when managing complex appeal cases.• Meticulous in work, especially when analysing information and checking against guidelines and criteria.• Creativity and willingness to innovate.
About Ministry of Manpower
Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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Overview
The position is located in the Manpower Research and Statistics Department (MRSD), Singapore. The department produces a wide range of national labour market statistics to facilitate informed decision-making within the government and the community-at-large.
Responsibilities
Plan and coordinate official surveys, ensuring they are completed with high response rates
Provide guidance and advice to survey interviewers to ensure that surveys are conducted in a timely and reliable manner
Coordinate with various stakeholders to provide solutions for escalated cases
Analyse macro trends to detect outliers and anomalies
Use data analytical tools to conduct validation checks on data to ensure that it is accurate
Provide regular updates of survey statistics and data quality to senior management
Qualifications
Excellent communication and interpersonal skills
Strong analytical and quantitative skills
Comfortable with working with diverse groups of people
Self-starter who is able to thrive in a fast-paced environment
Knowledge of Python, R or Tableau is an advantage
PWDs are welcome to apply.
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore. As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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Overview
What the role is:
You will be part of a dynamic HR team that looks into the area of Talent Acquisition in MOM. This role is instrumental in developing and implementing innovative recruitment strategies, building strong employer branding, and managing the end-to-end recruitment process.
Responsibilities
Develop and execute effective talent acquisition strategies to attract, assess, and hire high-quality candidates.
Work closely with hiring departments to understand their hiring needs and develop tailored recruitment plans.
Build and maintain strong employer branding, including organising recruitment events and leveraging social media to promote MOM as an employer of choice.
Ensure the entire recruitment process from job requisition, offer acceptance to onboarding is conducted in a timely and effective manner.
Drive continuous improvement in the recruitment process by implementing process enhancements and ensuring a positive candidate experience throughout the recruitment journey.
Qualifications
Tertiary qualifications; IHRP certification will be a plus
At least 3 to 5 years of relevant work experience
An understanding of the workings and work processes of the Civil and Public Service will be advantageous
Strong interpersonal, communication and collaboration skills
Team player, able to work well with internal and external stakeholders
About Ministry of Manpower
Championing Human Potential for a Thriving Singapore
Singaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
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Overview
What the role is:
As a Senior Manager/Manager, Customer Operations, you are primarily responsible for providing timely, reliable advice to customers on the Employment Act and employment related issues. You will also promote and strengthen the service culture of the division.
Responsibilities
Assess and manage escalated queries and feedback on Employment Act and employment related issues through phone calls, written replies, MOM website and QSM, and where necessary, advise customers over phone or email
Compile and analyze data collated from public enquiries for planning and policy reviews
Improve knowledge management by expanding the base of sample customer responses, FAQs and techniques/approaches in the database
Review and update FAQs on employment practices on the MOM website
Coordinate with other departments and government agencies on the implementation of service initiatives.
Qualifications
You should possess a tertiary qualification in any discipline. Candidates with background in Human Resource and knowledge of the Employment Act preferred
Possess prior experience in dealing with customers from different backgrounds, or in a customer service environment
Able to communicate well and write concisely
Proficient in the use of Microsoft Excel as well as possess some knowledge in data extraction
About Ministry of Manpower
Championing Human Potential for a Thriving SingaporeSingaporeans are at the heart of what we do. The Ministry of Manpower (MOM) empowers our people and fosters a thriving, inclusive workforce that drives Singapore's growth and prosperity. By working closely with our tripartite partners, industry and community stakeholders, we strive to create workforce and workplace policies that foster resilience, adaptability, and a bright future for a thriving Singapore.As an MOM officer, you will be part of this meaningful mission, contributing across diverse and impactful areas - from shaping forward-looking and effective manpower policies and strengthening industrial relations, to enhancing workplace safety standards and ensuring balanced local and foreign workforce regulations. Here at MOM, we are committed to creating an inclusive experience not just for our national workforce, but also for our officers who work tirelessly to champion human potential for a thriving Singapore.
#J-18808-Ljbffr