18 Microsoft Application Services jobs in Singapore

Roles & Responsibilities

Seeking a highly skilled and experienced Microsoft Services Development Manager to lead the design, development, and management of our Microsoft 365 and SharePoint environments (both Online and On-Premise). This pivotal role will be responsible for understanding business needs, architecting robust and scalable solutions across the Microsoft ecosystem, overseeing their development and implementation, and ensuring the effective governance and administration of our Microsoft services platform. The ideal candidate will possess a strong technical background in SharePoint, M365, and related technologies, excellent leadership abilities, and a strategic mindset to drive innovation and collaboration across the organization.

Responsibilities:

Solution Design and Development (Microsoft Services):

• Requirement Gathering: Collaborate closely with business stakeholders to thoroughly understand their needs and translate them into clear, comprehensive functional and technical requirements for Microsoft 365 applications and solutions, including SharePoint.
• Solution Architecture: Design the end-to-end architecture of our Microsoft 365 environments, encompassing SharePoint Online and On-Premise, Teams, OneDrive, and other relevant services. This includes site structures, site collections, lists, libraries, workflows, forms, and custom applications, ensuring they effectively address business requirements and adhere to best practices.
• Customization and Development: Lead and participate in the development and customization of Microsoft 365 solutions utilizing out-of-the-box functionalities, SharePoint Designer, the Microsoft Power Platform suite (Power Apps, Power Automate, Power BI), and potentially custom code (e.g., JavaScript, .NET, SPFx) as needed.
• Workflow Automation: Architect and implement automated workflows using SharePoint workflows and/or Power Automate to streamline and optimize critical business processes across M365 services.
• Forms Development: Design and develop user-centric and efficient forms leveraging SharePoint lists, Microsoft Forms, and Power Apps to facilitate data collection and business processes.
• Integration: Strategize and implement the seamless integration of Microsoft 365 applications (e.g., Teams, OneDrive), enterprise systems (e.g., CRM, ERP), and relevant third-party tools through various integration methods and technologies.
• Branding and User Interface: Oversee the implementation and maintenance of the organization's branding guidelines within Microsoft 365, ensuring a consistent, intuitive, and user-friendly interface across all sites and applications.

Microsoft Services Environment Management and Administration:

• Site Collection and Site Management: Take ownership of the creation, configuration, and ongoing management of SharePoint site collections, sites, and subsites, ensuring optimal organization and accessibility.
• Permissions and Security: Define, implement, and meticulously manage Microsoft 365 security protocols, including user permissions, groups, and access controls, to safeguard sensitive data and ensure compliance with security policies.
• Content Management: Establish and enforce robust content management policies, guidelines, and best practices to maintain data integrity, consistency, and lifecycle management within SharePoint and related M365 services.
• Feature Configuration: Expertly configure and manage the diverse range of Microsoft 365 features and functionalities to meet evolving business needs.
• Monitoring and Maintenance: Proactively monitor the health, performance, and stability of the Microsoft 365 environment, perform regular maintenance tasks, and efficiently troubleshoot and resolve any technical issues that arise.
• Governance and Best Practices: Develop, implement, and enforce comprehensive Microsoft 365 governance policies, standards, and best practices, including governance planning, information architecture, and metadata strategies, to ensure consistent and effective platform utilization.
• Upgrades and Migrations: Strategically plan and execute Microsoft 365 environment upgrades and migrations (e.g., from on-premises to SharePoint Online, Exchange migrations), including migrations from legacy systems or older versions, utilizing relevant tools.

Collaboration and Support:

• Stakeholder Communication: Maintain clear and effective communication with business users, IT teams, and management regarding Microsoft 365 solutions, project progress, and strategic initiatives.
• User Support and Training: Provide expert technical support to end-users, develop comprehensive user documentation, and conduct engaging training sessions to drive Microsoft 365 adoption and ensure effective platform usage.
• Collaboration with IT Teams: Foster strong collaborative relationships with other IT teams (e.g., network, security, infrastructure) to guarantee the seamless operation and integration of the Microsoft 365 environment within the broader IT landscape.
• Troubleshooting and Issue Resolution: Independently identify, thoroughly diagnose, and efficiently resolve complex technical issues related to Microsoft 365 applications and the underlying environment.

Leadership and Strategy:

• Technical Leadership: Provide strong technical leadership, guidance, and mentorship to junior team members, fostering their growth and development within the Microsoft services ecosystem.
• Project Management: Effectively manage Microsoft 365-related projects, encompassing all phases from initial planning and execution to meticulous monitoring and successful closure.
• Staying Updated: Proactively stay abreast of the latest advancements, updates, features, and best practices within the Microsoft 365 ecosystem.
• Strategic Input: Contribute valuable insights and recommendations to the organization's overarching digital workplace strategy, identifying opportunities to strategically leverage Microsoft 365 for enhanced efficiency and collaboration.
• Innovation: Identify and champion opportunities to leverage new and emerging Microsoft 365 features and technologies to drive innovation, improve business processes, and enhance collaboration capabilities.
• Architecture Leadership: Provide strong architectural leadership in the design and deployment of both SharePoint Online and On-Premise, and overall M365 environments, ensuring optimal scalability, robust security, and high performance.
• Team Management: Manage a team of X members.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8 years of demonstrable experience in designing, developing, and managing Microsoft 365 environments, including SharePoint (both Online and On-Premise).
• Deep understanding of SharePoint architecture, infrastructure, and best practices, as well as broader M365 service knowledge.
• Proven experience with SharePoint development and customization utilizing out-of-the-box features, SharePoint Designer, Power Platform tools (Power Apps, Power Automate, Power BI), and potentially custom code (e.g., JavaScript, .NET, SPFx).
• Strong knowledge of Microsoft 365 services and their integration (e.g., Teams, OneDrive, Exchange).
• Solid understanding of Microsoft 365 security principles, user management, and permissions.
• Experience in planning and executing Microsoft 365 migrations and upgrades using relevant tools.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional problem-solving, analytical, and decision-making abilities.
• Ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Familiarity with governance and compliance frameworks related to Microsoft 365.
• Familiarity with current versions of Sharepoint, and M365 services.

Tell employers what skills you have

Microsoft 365
SharePoint Designer
.NET
Designing
Microsoft Office 365
SharePoint
SharePoint development
Microsoft Power BI
Power BI
managing SharePoint
leadership skills
Developing skills

Seeking a highly skilled and experienced Microsoft Services Development Manager to lead the design, development, and management of our Microsoft 365 and SharePoint environments (both Online and On-Premise). This pivotal role will be responsible for understanding business needs, architecting robust and scalable solutions across the Microsoft ecosystem, overseeing their development and implementation, and ensuring the effective governance and administration of our Microsoft services platform. The ideal candidate will possess a strong technical background in SharePoint, M365, and related technologies, excellent leadership abilities, and a strategic mindset to drive innovation and collaboration across the organization.

Responsibilities:

Solution Design and Development (Microsoft Services):

• Requirement Gathering: Collaborate closely with business stakeholders to thoroughly understand their needs and translate them into clear, comprehensive functional and technical requirements for Microsoft 365 applications and solutions, including SharePoint.
• Solution Architecture: Design the end-to-end architecture of our Microsoft 365 environments, encompassing SharePoint Online and On-Premise, Teams, OneDrive, and other relevant services. This includes site structures, site collections, lists, libraries, workflows, forms, and custom applications, ensuring they effectively address business requirements and adhere to best practices.
• Customization and Development: Lead and participate in the development and customization of Microsoft 365 solutions utilizing out-of-the-box functionalities, SharePoint Designer, the Microsoft Power Platform suite (Power Apps, Power Automate, Power BI), and potentially custom code (e.g., JavaScript, .NET, SPFx) as needed.
• Workflow Automation: Architect and implement automated workflows using SharePoint workflows and/or Power Automate to streamline and optimize critical business processes across M365 services.
• Forms Development: Design and develop user-centric and efficient forms leveraging SharePoint lists, Microsoft Forms, and Power Apps to facilitate data collection and business processes.
• Integration: Strategize and implement the seamless integration of Microsoft 365 applications (e.g., Teams, OneDrive), enterprise systems (e.g., CRM, ERP), and relevant third-party tools through various integration methods and technologies.
• Branding and User Interface: Oversee the implementation and maintenance of the organization's branding guidelines within Microsoft 365, ensuring a consistent, intuitive, and user-friendly interface across all sites and applications.

Microsoft Services Environment Management and Administration:

• Site Collection and Site Management: Take ownership of the creation, configuration, and ongoing management of SharePoint site collections, sites, and subsites, ensuring optimal organization and accessibility.
• Permissions and Security: Define, implement, and meticulously manage Microsoft 365 security protocols, including user permissions, groups, and access controls, to safeguard sensitive data and ensure compliance with security policies.
• Content Management: Establish and enforce robust content management policies, guidelines, and best practices to maintain data integrity, consistency, and lifecycle management within SharePoint and related M365 services.
• Feature Configuration: Expertly configure and manage the diverse range of Microsoft 365 features and functionalities to meet evolving business needs.
• Monitoring and Maintenance: Proactively monitor the health, performance, and stability of the Microsoft 365 environment, perform regular maintenance tasks, and efficiently troubleshoot and resolve any technical issues that arise.
• Governance and Best Practices: Develop, implement, and enforce comprehensive Microsoft 365 governance policies, standards, and best practices, including governance planning, information architecture, and metadata strategies, to ensure consistent and effective platform utilization.
• Upgrades and Migrations: Strategically plan and execute Microsoft 365 environment upgrades and migrations (e.g., from on-premises to SharePoint Online, Exchange migrations), including migrations from legacy systems or older versions, utilizing relevant tools.

Collaboration and Support:

• Stakeholder Communication: Maintain clear and effective communication with business users, IT teams, and management regarding Microsoft 365 solutions, project progress, and strategic initiatives.
• User Support and Training: Provide expert technical support to end-users, develop comprehensive user documentation, and conduct engaging training sessions to drive Microsoft 365 adoption and ensure effective platform usage.
• Collaboration with IT Teams: Foster strong collaborative relationships with other IT teams (e.g., network, security, infrastructure) to guarantee the seamless operation and integration of the Microsoft 365 environment within the broader IT landscape.
• Troubleshooting and Issue Resolution: Independently identify, thoroughly diagnose, and efficiently resolve complex technical issues related to Microsoft 365 applications and the underlying environment.

Leadership and Strategy:

• Technical Leadership: Provide strong technical leadership, guidance, and mentorship to junior team members, fostering their growth and development within the Microsoft services ecosystem.
• Project Management: Effectively manage Microsoft 365-related projects, encompassing all phases from initial planning and execution to meticulous monitoring and successful closure.
• Staying Updated: Proactively stay abreast of the latest advancements, updates, features, and best practices within the Microsoft 365 ecosystem.
• Strategic Input: Contribute valuable insights and recommendations to the organization's overarching digital workplace strategy, identifying opportunities to strategically leverage Microsoft 365 for enhanced efficiency and collaboration.
• Innovation: Identify and champion opportunities to leverage new and emerging Microsoft 365 features and technologies to drive innovation, improve business processes, and enhance collaboration capabilities.
• Architecture Leadership: Provide strong architectural leadership in the design and deployment of both SharePoint Online and On-Premise, and overall M365 environments, ensuring optimal scalability, robust security, and high performance.
• Team Management: Manage a team of X members.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 8 years of demonstrable experience in designing, developing, and managing Microsoft 365 environments, including SharePoint (both Online and On-Premise).
• Deep understanding of SharePoint architecture, infrastructure, and best practices, as well as broader M365 service knowledge.
• Proven experience with SharePoint development and customization utilizing out-of-the-box features, SharePoint Designer, Power Platform tools (Power Apps, Power Automate, Power BI), and potentially custom code (e.g., JavaScript, .NET, SPFx).
• Strong knowledge of Microsoft 365 services and their integration (e.g., Teams, OneDrive, Exchange).
• Solid understanding of Microsoft 365 security principles, user management, and permissions.
• Experience in planning and executing Microsoft 365 migrations and upgrades using relevant tools.
• Excellent leadership, team management, and interpersonal skills.
• Exceptional problem-solving, analytical, and decision-making abilities.
• Ability to effectively communicate technical concepts to both technical and non-technical audiences.
• Familiarity with governance and compliance frameworks related to Microsoft 365.
• Familiarity with current versions of Sharepoint, and M365 services.

About the Role

The Service Delivery Manager is responsible for overseeing the application maintenance and support operations. They will work closely with vendors and internal teams to ensure compliance with contractual service level agreements.

Key Responsibilities

• Application Maintenance and Support (AMS):

  • Collaborate with the Application Support Manager to oversee AMS operations.

  • Work with vendors and internal teams to onboard vendors and ensure compliance with contractual SLAs.

  • Review vendor deliverables such as change requests, incident reports, and resource utilization summaries.

  • Manage incident, release, and change management processes.

  • Prepare monthly service reports and assess vendor performance.

• Vendor Management:

  • Work closely with vendors to resolve issues promptly and minimize business disruptions.

  • E nsure vendors adhere to processes and organizational standards.

• Project Management:

  • Oversee and deliver application enhancements and change requests with vendors or internal teams.

• BAU Operations:

  • Periodically review and update knowledge bases to reflect current business processes.

  • Provide support for applications outside the scope of AMS and participate in disaster recovery exercises.

Requirements

• Degree in Computer Science, Computer Engineering, or Information Technology.

• At least 5 years of experience in application maintenance and support, with a strong focus on vendor management.

• A minimum of 2 years of project management experience.

• Proficiency in ITIL methodologies; ITIL certification is a plus.

• Technical skills, including: Java (version 8 and above), Unix/RedHat scripting, middleware (Weblogic, Tomcat, SpringBoot). Automation tools, build tools (Maven, Jenkins), and databases (Oracle, MSSQL). SDLC methodologies (Waterfall, Agile).

• Excellent communication skills to engage with both technical and non-technical stakeholders.

• Strong analytical and problem-solving abilities.

• Proactive attitude and a collaborative approach to teamwork.

• Experience in the logistics or port operations industry is an advantage.

We Offer

A dynamic and supportive work environment that fosters growth and development.

A competitive salary and benefits package.

Head of Application Services

An excellent Head of Application Services opportunity has just arisen at a global tech leader driving digital transformation.

Job Purpose:
Lead end-to-end application services delivery and innovation in a dynamic, multi-client environment.

Job Responsibilities:

• Drive strategy and roadmap for client-facing application services and digital solutions.
• Lead complex project deliveries across various industries, ensuring high quality and timelines.
• Build and mentor a high-performing technical and delivery team.
• Act as a trusted advisor, managing key client relationships and business needs.
• Improve operational efficiency through best practices, tools, and modern technologies.

Job Requirements:

• 10+ years in application services, with leadership experience in SI environments.
• Strong technical understanding of application architecture, cloud, DevOps, and integration.
• Proven track record of managing full project lifecycle across enterprise platforms.
• Excellent client engagement, communication, and team leadership skills.
• Degree in Computer Science or related; certifications in PMP, Scrum, or Cloud preferred.

The successful Head of Application Services must possess strong leadership in multi-client project delivery, technical expertise across platforms, and strategic thinking.

Ready to lead impactful digital solutions? Apply now with your updated Word-format CV.
Alternatively, contact us at to find out more - we're happy to share the details.

PERSOLKELLY Singapore Pte Ltd
• EA License No.01C4394
• EA Registration No. R1330844 (Naveen Vasudevan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.

***

Head of Application Services

An excellent Head of Application Services opportunity has just arisen at a global tech leader driving digital transformation.
Job Purpose:
Lead end-to-end application services delivery and innovation in a dynamic, multi-client environment.
Job Responsibilities:

• Drive strategy and roadmap for client-facing application services and digital solutions.
• Lead complex project deliveries across various industries, ensuring high quality and timelines.
• Build and mentor a high-performing technical and delivery team.
• Act as a trusted advisor, managing key client relationships and business needs.
• Improve operational efficiency through best practices, tools, and modern technologies.

Job Requirements:

• 10+ years in application services, with leadership experience in SI environments.
• Strong technical understanding of application architecture, cloud, DevOps, and integration.
• Proven track record of managing full project lifecycle across enterprise platforms.
• Excellent client engagement, communication, and team leadership skills.
• Degree in Computer Science or related; certifications in PMP, Scrum, or Cloud preferred.

The successful Head of Application Services must possess strong leadership in multi-client project delivery, technical expertise across platforms, and strategic thinking.
Ready to lead impactful digital solutions? Apply now with your updated Word-format CV.
Alternatively, contact us at to find out more - we're happy to share the details.
PERSOLKELLY Singapore Pte Ltd
• EA License No.01C4394
• EA Registration No. R Naveen Vasudevan)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
***

Roles & Responsibilities

Job Description

• To manage gathering, compiling and organizing data which is essential for company's business operations
• To offer high degree of support to the team members and recording legal compliance documents
• Performing basic admin duties including printing, sending emails, and ordering office supplies
• Assisting and coordinating with front office team
• Assisting with inventory control
• Organizing staff meetings and updating calendars
• Ensuring photocopying and digitization of documents as per mission's guidelines
• Explaining the product and services offered by the company to the customers
• Recording and maintaining office expenses

Job Requirements

• Possess a 'O' Level or Secondary school certificate and/or equivalent professional qualifications.
• Minimum 1-3 years in Customers Handling role required.
• Proactive, committed and able to work under pressure.
• Excellent interpersonal skills and ability to work in a team.
• Knowledge of Indian dialects is essential

Alankit: Immigration Services to Singapore

As an entrusted partner to the Ministry of External Affairs, Govt. of India, Alankit provides reliable attestation, apostille, and CPV services for seamless immigration. Our services cater to businesses and individuals, efficiently navigating complexities through our 2 Collection Centres in Singapore:

Locations

1. The Bencoolen

- 180B Bencoolen Street, Units 1-4

- Singapore 189648

2. IOB Building

- 64 Cecil Street, 6th Floor

- Singapore 049711

We provide a pathway to your global aspirations, offering expert services for a smooth immigration experience.

Join Us

Apply and Join with us

Tell employers what skills you have

CRM
Customer Experience
Interpersonal Skills
Customer Care
Administration
Communication Skills
Customer Satisfaction
Customer Service
Service Excellence
Customer Service Experience

Job Description

• To manage gathering, compiling and organizing data which is essential for company's business operations
• To offer high degree of support to the team members and recording legal compliance documents
• Performing basic admin duties including printing, sending emails, and ordering office supplies
• Assisting and coordinating with front office team
• Assisting with inventory control
• Organizing staff meetings and updating calendars
• Ensuring photocopying and digitization of documents as per mission's guidelines
• Explaining the product and services offered by the company to the customers
• Recording and maintaining office expenses

Job Requirements

• Possess a 'O' Level or Secondary school certificate and/or equivalent professional qualifications.
• Minimum 1-3 years in Customers Handling role required.
• Proactive, committed and able to work under pressure.
• Excellent interpersonal skills and ability to work in a team.
• Knowledge of Indian dialects is essential

Alankit: Immigration Services to Singapore

As an entrusted partner to the Ministry of External Affairs, Govt. of India, Alankit provides reliable attestation, apostille, and CPV services for seamless immigration. Our services cater to businesses and individuals, efficiently navigating complexities through our 2 Collection Centres in Singapore:

Locations

1. The Bencoolen

- 180B Bencoolen Street, Units 1-4

- Singapore 189648

2. IOB Building

- 64 Cecil Street, 6th Floor

- Singapore 049711

We provide a pathway to your global aspirations, offering expert services for a smooth immigration experience.

Join Us

Apply and Join with us!

Assistant Vice President / Vice President, Production Services Specialist II, Application Production Services & Engineering
Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
As a Support Engineer, you can look forward to:
+ Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
+ Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
+ Making strong technical decisions and complete tasks & assignments under limited supervision.
+ Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
+ Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
+ Assisting the team in devising new support processes and ensure their implementation as per company policy.
**Responsibilities:**
+ **Payment Application Support Engineer:** You will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which
+ receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
+ onboard merchants to transaction processing applications, platforms
**Required Skills:**
Basic Qualifications for Consideration:
+ Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
+ Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
+ Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
+ Solid Project Management skills.
+ Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
+ Knowledge database concepts and MS Office.
+ Must have good communication and vendor management skills.
**Domain**
2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.
+ Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
+ E-commerce
+ Hosted Payment Pages/Secure Acceptance
+ Recurring and Tokenized payments
+ Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
+ E-signature services like Docusign, rightSignature
+ Mobile Payments
+ Apple Pay
+ Google Pay
+ Point of Sale Technologies
+ NCR
+ PAX
+ REST APIs
+ VISA Developer APIs
+ Fraud and Transactional Risk Management domain
+ Settlements
**Technologies**
Several years of experience with the technologies listed below is necessary.
+ Linux -
+ Scripting - python, shell
+ Tools - Grep, awk, netstat, pstat, free, vmstat
+ SQL - Oracle or Postgress
+ Programming Language
+ Java (enterprise JBOSS)
+ Ruby (Ruby On Rails)
+ Python
+ Network monitoring
+ VPC flow logs
+ Cloud
+ AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch) - this is mandator
+ Azure, Heroku - optional
**Monitoring Tools**
We use several tools to monitor our applications, they are listed below
+ Dynatrace or NewRelic
+ Splunk or Datadog
+ Catchpoint
+ Cloudwatch
**Task Management**
We use below applications to manage day-to-day tasks.
+ Project Management
+ Jira
+ Incident Management
+ **Remedy** - Remedy familiarity will be very helpful.
+ ServiceNow
**Desired Skills:**
Preferred Skills, Experience, and Education:
+ Server Administration experience would be a plus to compliment the card industry experience.
+ Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
+ Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
+ Python, Shell scripting, Putty, Oracle, SQL Server, MySQL
List of payment processors of Gateway applications that are popular in APAC
- MIGS - Mastercard Internet Payment Gateway Service.
- Smarvista EPG and Integration Platform - Compass Plus - of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Assistant Vice President / Vice President, Production Services Specialist II, Application Production Services & Engineering
Singapore, Singapore
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge
Refer a friend
**To proceed with your application, you must be at least 18 years of age.**
Acknowledge ( Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
As a Support Engineer, you can look forward to:
+ Supporting Gateway applications that process card transactions for Visa, MC, AMEX, DISC.
+ Analyzing transaction failures and make recommendations to improve application reliability and quality, support processes, practices, and procedures.
+ Making strong technical decisions and complete tasks & assignments under limited supervision.
+ Recognizing problems that need further investigations, seeking assistance when needed, and demonstrating initiative and self-motivation.
+ Ensuring documentation of production incidents and collaborate with different support and development teams and resolve issues.
+ Assisting the team in devising new support processes and ensure their implementation as per company policy.
**Responsibilities:**
+ **Payment Application Support Engineer:** You will be responsible for support of cloud (AWS, Azure) deployed applications related to Payment industry, which
+ receive card transactions from POS Terminals, Hosted Payment Pages, and forwarding them to Payment Processors
+ onboard merchants to transaction processing applications, platforms
**Required Skills:**
Basic Qualifications for Consideration:
+ Bachelor's degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.
+ Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.
+ Knowledge of Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats, etc.
+ Solid Project Management skills.
+ Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes
+ Knowledge database concepts and MS Office.
+ Must have good communication and vendor management skills.
**Domain**
2-5 years of experience supporting payment gateway or acquiring systems. Familiarity with below areas of payments is necessary.
+ Knowledge of ISO 8583 message standard, and its versions for different card networks like Visa, MC, Discover, Amex.
+ E-commerce
+ Hosted Payment Pages/Secure Acceptance
+ Recurring and Tokenized payments
+ Knowledge of payment modules of SPreedly, Shopify, Recurly, Netsuite,
+ E-signature services like Docusign, rightSignature
+ Mobile Payments
+ Apple Pay
+ Google Pay
+ Point of Sale Technologies
+ NCR
+ PAX
+ REST APIs
+ VISA Developer APIs
+ Fraud and Transactional Risk Management domain
+ Settlements
**Technologies**
Several years of experience with the technologies listed below is necessary.
+ Linux -
+ Scripting - python, shell
+ Tools - Grep, awk, netstat, pstat, free, vmstat
+ SQL - Oracle or Postgress
+ Programming Language
+ Java (enterprise JBOSS)
+ Ruby (Ruby On Rails)
+ Python
+ Network monitoring
+ VPC flow logs
+ Cloud
+ AWS ( EC2, ECS, ALB, NLB, RDS, SQS, cloudwatch) - this is mandator
+ Azure, Heroku - optional
**Monitoring Tools**
We use several tools to monitor our applications, they are listed below
+ Dynatrace or NewRelic
+ Splunk or Datadog
+ Catchpoint
+ Cloudwatch
**Task Management**
We use below applications to manage day-to-day tasks.
+ Project Management
+ Jira
+ Incident Management
+ **Remedy** - Remedy familiarity will be very helpful.
+ ServiceNow
**Desired Skills:**
Preferred Skills, Experience, and Education:
+ Server Administration experience would be a plus to compliment the card industry experience.
+ Administration of tools relative to Payment industry, Cards, ATM & POS Terminal and transaction processing protocols i.e. ISO 8583, fixed length message formats etc.
+ Experience with UL, Pargon and Astrex simulators, or other payment transaction simulators
+ Python, Shell scripting, Putty, Oracle, SQL Server, MySQL
List of payment processors of Gateway applications that are popular in APAC
- MIGS - Mastercard Internet Payment Gateway Service.
- Smarvista EPG and Integration Platform - Compass Plus - of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.