431 Membership Services jobs in Singapore

Primary Role:
Support the Society in its membership administrative services and liaise with members as and when necessary.
Responsibilities:
- Manage and maintain up-to-date database for membership
- Handle enquiries and correspondences on membership
- Process applications for admission/withdrawals and billing for subscription
- Provide management reports on membership and event matters
- Manage and work closely with committees to plan and execute events
Qualifications, Critical Skills and Abilities:
- Possess at least a relevant diploma or degree and1 year of relevant working experience
- Proficient in MS Office applications and minutes writing
- Good written and oral communication skills
- Meticulous and with good customer service mindset
- Able to work independently as well as in a team
- Prior experience in organising events including online events would be advantageous #J-18808-Ljbffr

About Us

Chinese Swimming Club is recognised as a premier city and country club offering excellent facilities and services. We welcome you to join us to be part of this family and grow your career with us.

Responsibilities:

• Lead potential members on informative & engaging club tours, highlighting the club's unique features, amenities & benefits.
• Effectively pitch membership packages to prospective members, addressing their questions and concerns while showcasing the value proposition of membership.
• Track & analyze sales performance, identifying trends and opportunities for improvement
• Assisting with membership-related applications, such as new member registrations, membership card replacement and membership inquiries. Maintain accurate membership records and databases.
• Processing payments and handling cash and online transactions for membership dues and other Cub services. Ensuring accuracy in financial transactions and maintaining appropriate records.
  Monitoring and controlling access to Club facilities, verifying membership credentials or guest passes, and enforcing Club policies and regulations to ensure the safety and security of members, as necessary.
• Performing general administrative tasks, e.g answering phone calls, responding to emails, managing the tidiness of Front Office premises, and maintaining Club correspondences.
• Effectively communicate with members staff and other stakeholders to provide timely and accurate information regarding Club activities, promotions and updates.
• Address member feedback, concerns or conflicts in a professional and proactive manner, aiming to achieve satisfactory resolutions. Escalating issues to Duty Manager when necessary.
• Handle correspondence with reciprocal and affiliated clubs.
• Any other duties assigned by Duty Manager and Head of Membership from time to time

Pre-requisites

• Excellent customer service with good interpersonal skills
• Prior work experience on front desk roles
• Candidates who hold a Diploma/ GCE “A” levels is preferred.
• 5.5 days week (Rostered shift. No midnight shift)

For further information, do visit us at

We regret that only shortlisted candidates will be notified.

Job Title: Executive Member Relations Strategist

Description:

We are seeking an experienced and innovative member relations strategist to lead our team in developing and implementing effective sales & marketing strategies for acquiring new members and retaining existing ones.

This key role involves developing and introducing products, services & activities that enhance the membership benefits program, analyzing membership data to identify trends and opportunities for improvement, and assessing current membership channels to explore new avenues for business development and marketing.

The successful candidate will provide comprehensive support to industry groups and their activities, collaborate with committee members to ensure successful execution of initiatives, and handle logistical tasks such as preparing agendas, writing minutes, and coordinating event details.

In addition, this role requires actively seeking sponsorships and partnership opportunities to support our initiatives and events, cultivating relationships with potential sponsors and collaborators, and being flexible and willing to take on additional tasks assigned by management to support the organization's goals.

Requirements:

• Bachelor's degree in Business Management/Marketing or related field.
• Excellent communication and interpersonal skills.
• Experience in member relations management and membership development.
• Strong organizational and time management abilities.
• Proficiency in event/project planning, management, and coordination.
• Ability to work effectively in a team and independently.
• Knowledge of marketing strategies and techniques.

What You Will Bring:

• Sales expertise.
• Interpersonal skills.
• Event management skills.
• Membership development skills.
• Time management skills.
• Business development skills.

Our client, Singapore Business Federation (SBF), is the apex business chamber with over 32,000 members across diverse industries. With a vision to advance Singapore towards a globally competitive and sustainable economy, SBF mobilises the business community to be future-ready and magnify transformation opportunities through policy advocacy, partnership platforms and capability programmes.

Job Description

The role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event management.

Job Responsibilities

1. Operational Leadership:

• Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes.

• Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF’s targets.

2. Systems and Process Improvement:

• Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service.

• Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies.

• Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction.

3. Membership Events:

• Support the team’s efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities.

• Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences

4. Member Experience:

• Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution.

• Partner with cross-functional teams on programs and services that enhance value for SBF members and enhance overall engagement.

• Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty.

5. Strategic Planning and Reporting:

• Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives.

• Prepare regular reports on membership performance, providing insights and recommendations based on operational data.

• Participate in strategic initiatives to advance SBF’s membership strategies, contributing to long-term organisational success.

Job Requirements

• At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role.

• Proven experience in process improvement initiatives. Project management experience will be an asset.

• Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.

• Analytical mindset with experience in using data to drive decisions and improvements.

• Experience / exposure to IT systems including ERP systems, as well as MS Office Suite.

• Strong time management skills with the ability to multi-task and prioritise workloads.

• Self-motivated, independent and a good team player.

The role will help in managing the operational aspects of SBF's membership operations and services, supporting SBF's goals to grow our membership base and working with other divisions in SBF to deliver value to members. The ideal candidate will bring a strong background in operations, be adept in systems and process optimisation and have exposure to event management.

Job Responsibilities

Operational Leadership

• Provide oversight support for daily membership operations for Statutory and Associate Members, including areas pertaining to onboarding of members, invoicing and reminders for membership fee arrears, management of membership exemptions including audit checks and service delivery processes.
• Work with the Director, Membership Operations & Services and the team to develop and implement strategies to achieve membership growth in line with SBF’s targets.

Systems and Process Improvement

• Participate and lead in initiatives to enhance the membership management system, to further streamline operations and improve customer service.
• Monitor, evaluate, and improve processes related to membership data management, ensuring data accuracy, security, and compliance with SBF and national data policies.
• Regularly review standard operating procedures (SOPs) for membership operations to enhance efficiency and member satisfaction.

Membership Events

• Support the team’s efforts to plan, coordinate, and execute membership events and activities, including events such as the Annual General Meeting and other membership activities.
• Gather feedback and analyse post-event feedback to refine event offerings and improve member experiences

Member Experience

• Support in managing escalated member issues, addressing concerns and complaints with a focus on prompt resolution.
• Partner with cross-functional teams on programs and services that enhance value for SBF members and enhance overall engagement.
• Analyse member feedback and operational metrics to identify areas for improvement and contribute to ongoing member satisfaction and loyalty.

Strategic Planning and Reporting

• Support Director, Membership Operations & Services in developing operational plans and budgets to achieve department objectives.
• Prepare regular reports on membership performance, providing insights and recommendations based on operational data.
• Participate in strategic initiatives to advance SBF’s membership strategies, contributing to long-term organisational success.

Job Requirements

• At least 8 years of relevant years of experience in membership operations or a related field, with experience in a managerial role.
• Proven experience in process improvement initiatives. Project management experience will be an asset.
• Strong leadership and people management skills, with a track record of effectively managing teams and collaborating across departments.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with external and internal stakeholders.
• Analytical mindset with experience in using data to drive decisions and improvements.
• Experience / exposure to IT systems including ERP systems, as well as MS Office Suite.
• Strong time management skills with the ability to multi-task and prioritise workloads.
• Self-motivated, independent and a good team player.

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

Join to apply for the Customer Support Specialist role at HubSpot

Join to apply for the Customer Support Specialist role at HubSpot

Who are we? ️

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

Who are we? ️

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

But growth at HubSpot isn’t just about our customers - it’s about our people, too. We’re building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote, flex, or in-office.

What’s the role?

As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools.

This is more than support - it’s about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you’re passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day.

In This Role, You Will

• Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.
• Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly. ️
• Identify and diagnose software issues, while also providing feedback that shapes a better product experience.
• Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
• Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
• Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
• Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
• Be a trusted advisor and role model by showcasing HubSpot’s HEART values in every customer interaction.
  
  

• Are fluent in English.
• Have a growth mindset - motivated to learn, adapt, and develop a career in customer support and technology.
• Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
• Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
• Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
• Are eager to receive coaching and feedback, seeing it as a pathway to growth.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
• Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts. ️
• Embody our HEART values and contribute positively to HubSpot’s culture.
• Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)
  
  

• Choice of Remote, Office, or Flex work style.
• Structured new hire training & onboarding.
• Employee Stock Purchase Plan.
• Education allowance up to USD $5,000 annually.
• Private health insurance allowance.
• Free eBooks library & continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – a paid 4-week leave to recharge! ️
• Generous caregiver leave (16 weeks primary, 6 weeks secondary).
  
  

• HubSpot Careers
• Life at HubSpot on Instagram
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

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JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

Company description:

National Healthcare Group Polyclinics

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Profile description:

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will ultimately be based in StarHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

People-Centredness: We value diversity, respect each other and encourage joy in work.

Integrity: We commit ourselves to the highest standards of ethical conduct.

Compassion: We care with love, humility and empathy.

Stewardship: We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work.