212 Media Relations Specialist jobs in Singapore

Media Relations Manager

Singapore, Singapore Buddhist Compassion Relief Tzu-Chi Foundation (Singapore)

Posted 15 days ago

Job Viewed

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Job Description

We are seeking a proactive and skilled Media Relations Manager to significantly amplify Tzu Chi’s impactful stories, strengthen our public presence, and inspire greater community engagement through strategic media outreach and fostering strong relationships with media partners

Key Responsibilities

  1. Strategic Communication Planning
  • Work with leadership and editorial teams to develop and implement strategic media communication plans aligned with Tzu Chi’s vision and organizational priorities.

  • Media Relations and Public Exposure
    • Build and maintain contact lists of mainstream media, online platforms, and KOLs (including nano-influencers), cultivating long-term partnerships.
    • Draft and edit bilingual press releases, media invitations, and spokesperson scripts; adapt content for regular dissemination through media partners.

  • Media Engagement and Event Coordination
    • Plan and execute media-facing events, such as press conferences, opening ceremonies, and interviews, managing protocols and logistics.
    • Coordinate with internal teams and volunteers to ensure smooth media facilitation and consistent messaging.

  • Monitoring, Analysis, and Crisis Communication
    • Monitor media and social platforms to track coverage and sentiment; compile regular reports and inform strategic adjustments.
    • Activate crisis communication procedures and coordinate official statements during significant events or reputational risks.

  • Media Requests and External Liaison
    • Serve as the main liaison for media inquiries, assessing collaboration proposals and managing interview arrangements.
    • Coordinate with internal units to provide accurate and timely information aligned with leadership direction.

  • Cross-Departmental Coordination
    • Consolidate updates from Tzu Chi’s various missions and confirm messaging with spokespersons for public release.
    • Manage partner requests for media materials, ensuring compliance with branding, copyrights, and data protection policies.

  • Annual Report Coordination
    • Oversee the production of the annual report with internal stakeholders and vendors, ensuring factual and editorial accuracy.
    • Track progress, lead content compilation, and maintain high publication standards.

  • Volunteer and Spokesperson Training
    • Mobilize Media Relations volunteers to support media receptions and outreach efforts.
    • Plan and implement internal spokesperson training with regular briefings and media response simulations.

    Job Requirements

    • Diploma or Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.

    • Minimum 3 years of experience in media relations, mainstream media, multimedia production, or a closely related field involving project coordination and planning.
    • Bilingual proficiency in English and Chinese (written and spoken) are essential.

    • Strong knowledge of mainstream media operations and keen awareness of current affairs.

    • Proven experience in crisis communication and reputation management.

    • Proactive, detail-oriented, and able to work independently while maintaining effective teamwork.

    • Passionate about NGO/VWO work, with alignment to Tzu Chi’s values will be an advantage.

    • Willingness to work outside office hours occasionally, with time-off provided as compensation.

      ** Please submit your CV and portfolio. We regret that only shortlisted candidates will be notified.

    From Passion to Compassion
    With over 30 years of supporting the community, Tzu-Chi Foundation (Singapore) is dedicated to uplifting lives through various services that make a positive difference. Our media team plays a key role in sharing impactful stories and inspiring others to join us in building a compassionate, supportive community.

    We invite passionate individuals to be part of this meaningful journey.

    For internal use only: 02

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    Media Relations Manager

    Singapore, Singapore Buddhist Compassion Relief Tzu-Chi Foundation (Singapore)

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    We are seeking a proactive and skilled Media Relations Manager to significantly amplify Tzu Chi’s impactful stories, strengthen our public presence, and inspire greater community engagement through strategic media outreach and fostering strong relationships with media partners

    Key Responsibilities

    • Strategic Communication Planning
    • Work with leadership and editorial teams to develop and implement strategic media communication plans aligned with Tzu Chi’s vision and organizational priorities.
    • Media Relations and Public Exposure
    • Build and maintain contact lists of mainstream media, online platforms, and KOLs (including nano-influencers), cultivating long-term partnerships.
    • Draft and edit bilingual press releases, media invitations, and spokesperson scripts; adapt content for regular dissemination through media partners.
    • Media Engagement and Event Coordination
    • Plan and execute media-facing events, such as press conferences, opening ceremonies, and interviews, managing protocols and logistics.
    • Coordinate with internal teams and volunteers to ensure smooth media facilitation and consistent messaging.
    • Monitoring, Analysis, and Crisis Communication
    • Monitor media and social platforms to track coverage and sentiment; compile regular reports and inform strategic adjustments.
    • Activate crisis communication procedures and coordinate official statements during significant events or reputational risks.
    • Media Requests and External Liaison
    • Serve as the main liaison for media inquiries, assessing collaboration proposals and managing interview arrangements.
    • Coordinate with internal units to provide accurate and timely information aligned with leadership direction.
    • Cross-Departmental Coordination
    • Consolidate updates from Tzu Chi’s various missions and confirm messaging with spokespersons for public release.
    • Manage partner requests for media materials, ensuring compliance with branding, copyrights, and data protection policies.
    • Annual Report Coordination
    • Oversee the production of the annual report with internal stakeholders and vendors, ensuring factual and editorial accuracy.
    • Track progress, lead content compilation, and maintain high publication standards.
    • Volunteer and Spokesperson Training
    • Mobilize Media Relations volunteers to support media receptions and outreach efforts.
    • Plan and implement internal spokesperson training with regular briefings and media response simulations.

    Job Requirements

    • Diploma or Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.

    • Minimum 3 years of experience in media relations, mainstream media, multimedia production, or a closely related field involving project coordination and planning.
    • Bilingual proficiency in English and Chinese (written and spoken) are essential.

    • Strong knowledge of mainstream media operations and keen awareness of current affairs.

    • Proven experience in crisis communication and reputation management.

    • Proactive, detail-oriented, and able to work independently while maintaining effective teamwork.

    • Passionate about NGO/VWO work, with alignment to Tzu Chi’s values will be an advantage.

    • Willingness to work outside office hours occasionally, with time-off provided as compensation.
      ** Please submit your CV and portfolio. We regret that only shortlisted candidates will be notified.

    From Passion to Compassion
    With over 30 years of supporting the community, Tzu-Chi Foundation (Singapore) is dedicated to uplifting lives through various services that make a positive difference. Our media team plays a key role in sharing impactful stories and inspiring others to join us in building a compassionate, supportive community.

    We invite passionate individuals to be part of this meaningful journey.

    For internal use only: 02

    #J-18808-Ljbffr

    This advertiser has chosen not to accept applicants from your region.

    Media Relations Manager

    Singapore, Singapore Buddhist Compassion Relief Tzu-Chi Foundation (Singapore)

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    We are seeking a proactive and skilled
    Media Relations Manager
    to significantly amplify Tzu Chi’s impactful stories, strengthen our public presence, and inspire greater community engagement through strategic media outreach and fostering strong relationships with media partners
    Key Responsibilities
    Strategic Communication Planning
    Work with leadership and editorial teams to develop and implement strategic media communication plans aligned with Tzu Chi’s vision and organizational priorities.
    Media Relations and Public Exposure
    Build and maintain contact lists of mainstream media, online platforms, and KOLs (including nano-influencers), cultivating long-term partnerships.
    Draft and edit bilingual press releases, media invitations, and spokesperson scripts; adapt content for regular dissemination through media partners.
    Media Engagement and Event Coordination
    Plan and execute media-facing events, such as press conferences, opening ceremonies, and interviews, managing protocols and logistics.
    Coordinate with internal teams and volunteers to ensure smooth media facilitation and consistent messaging.
    Monitoring, Analysis, and Crisis Communication
    Monitor media and social platforms to track coverage and sentiment; compile regular reports and inform strategic adjustments.
    Activate crisis communication procedures and coordinate official statements during significant events or reputational risks.
    Media Requests and External Liaison
    Serve as the main liaison for media inquiries, assessing collaboration proposals and managing interview arrangements.
    Coordinate with internal units to provide accurate and timely information aligned with leadership direction.
    Cross-Departmental Coordination
    Consolidate updates from Tzu Chi’s various missions and confirm messaging with spokespersons for public release.
    Manage partner requests for media materials, ensuring compliance with branding, copyrights, and data protection policies.
    Annual Report Coordination
    Oversee the production of the annual report with internal stakeholders and vendors, ensuring factual and editorial accuracy.
    Track progress, lead content compilation, and maintain high publication standards.
    Volunteer and Spokesperson Training
    Mobilize Media Relations volunteers to support media receptions and outreach efforts.
    Plan and implement internal spokesperson training with regular briefings and media response simulations.
    Job Requirements
    Diploma or Bachelor’s degree in Communications, Public Relations, Journalism, or a related field.
    Minimum 3 years of experience in media relations, mainstream media, multimedia production, or a closely related field involving project coordination and planning.
    Bilingual proficiency in English and Chinese (written and spoken) are essential.
    Strong knowledge of mainstream media operations and keen awareness of current affairs.
    Proven experience in crisis communication and reputation management.
    Proactive, detail-oriented, and able to work independently while maintaining effective teamwork.
    Passionate about NGO/VWO work, with alignment to Tzu Chi’s values will be an advantage.
    Willingness to work outside office hours occasionally, with time-off provided as compensation.
    ** Please submit your CV and portfolio. We regret that only shortlisted candidates will be notified.
    From Passion to Compassion
    With over 30 years of supporting the community, Tzu-Chi Foundation (Singapore) is dedicated to uplifting lives through various services that make a positive difference. Our media team plays a key role in sharing impactful stories and inspiring others to join us in building a compassionate, supportive community.
    We invite passionate individuals to be part of this meaningful journey.
    For internal use only: 02
    #J-18808-Ljbffr

    This advertiser has chosen not to accept applicants from your region.

    Social Media & Public Relations Content Creator

    $4000 Monthly DEVEN LIM PROFESSIONAL EDUCATORS PTE. LTD.

    Posted 13 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Job description

    At Happinest Student Care, we are not just a student care; we are a thriving education services community committed to fostering growth and creating a positive impact in the lives of students and parents alike. Our dynamic and fun team has been the driving force behind our past success, and we're gearing up for even greater achievements in the coming years. If you're passionate about education, community building, and love the idea of working in a high-growth environment, we want you to be part of our journey!

    Position Overview:

    As a Social Media/Public Relations Content Creator at Happinest, you will play a pivotal role in shaping our online presence and building meaningful connections within our community. We are looking for a creative individual who can craft compelling content that resonates with our audience, fosters engagement, and contributes to the overall growth of Happinest.

    Responsibilities:

    • Develop and execute a comprehensive social media strategy aligned with Happinest's brand and goals.
    • Create engaging and shareable content across various platforms, including but not limited to Instagram, Facebook, Twitter, and LinkedIn.
    • Manage social media calendars, scheduling posts, and staying up-to-date with industry trends.
    • Cultivate relationships with parents, partners, and media outlets to enhance our public relations efforts.
    • Monitor and analyze social media metrics to measure the success of campaigns and make data-driven decisions.
    • Collaborate with cross-functional teams to ensure a consistent and cohesive brand image.

    Qualifications:

    • Proven experience as a Social Media/Public Relations Content Creator or similar role.
    • Strong understanding of social media platforms and trends.
    • Excellent written and verbal communication skills.
    • Creative mindset with the ability to think outside the box.
    • Familiarity with content creation tools and analytics.
    • Passion for children, education and community building.

    What We Offer:

    • A dynamic and collaborative work environment.
    • Opportunities for professional growth and development.
    • Competitive salary and benefits.
    • The chance to make a real impact in the education services community.
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    Senior Social Media Relations Officer

    Singapore, Singapore Singtel Group

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    Select how often (in days) to receive an alert:

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

    Be a Part of Something BIG!

    You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

    Make an Impact by

    • Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
    • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
    • Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
    • Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
    • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
    • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
    • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
    • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
    • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

    Skills for Success

    • A Diploma in any discipline with credit in English with at least3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
    • Proficient in Microsoft Office applications
    • Possess strong customer service orientation and proven excellent customer service skills
    • Demonstrate ability to interpret customer needs correctly
    • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
    • Independent and able to work under minimal supervision.
    • OK to work on shift

    Rewards that Go Beyond

    • Full suite of health and wellness benefits
    • Ongoing training and development programs
    • Internal mobility opportunities

    Are you ready to say hello to BIG Possibilities?

    Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

    We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Senior Social Media Relations Officer

    Singapore, Singapore Singtel Group

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Select how often (in days) to receive an alert:

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say.“Hello BIG Possibilities”.

    Be a Part of Something BIG!

    You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

    Make an Impact by

    • Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
    • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
    • Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
    • Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
    • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
    • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
    • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
    • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
    • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

    Skills for Success

    • A Diploma in any discipline with credit in English with at least3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
    • Proficient in Microsoft Office applications
    • Possess strong customer service orientation and proven excellent customer service skills
    • Demonstrate ability to interpret customer needs correctly
    • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
    • Independent and able to work under minimal supervision.
    • OK to work on shift

    Rewards that Go Beyond

    • Full suite of health and wellness benefits
    • Ongoing training and development programs
    • Internal mobility opportunities

    Are you ready to say hello to BIG Possibilities?

    Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

    We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

    #J-18808-Ljbffr

    This advertiser has chosen not to accept applicants from your region.

    Manager (Public Relations & Media Operations)

    Singapore, Singapore Ministry of Defence of Singapore

    Posted 7 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    What The Role Is

    You develop and manage media-related publicity for the Republic of Singapore Navy (RSN), working closely with MINDEF/SAF units to create and execute effective communications strategies.

    What You Will Be Working On

    • Work with units within MINDEF/SAF/RSN to determine the facts and details of the event/subject matter that can be releasable to the media
    • Work with our partner agencies within MINDEF/SAF/RSN units to execute the publicity plan and manage the media personnel
    • Oversee the capturing of photographs, footages and interviews to support publicity efforts
    • Support the conduct of media interviews preparations for RSN personnel
    • Be deployed overseas and/or with the RSN ships for on-the-ground media management of Singapore and foreign media agencies


    Challenge(s)

    • Managing concurrent multiple projects
    • Having sufficient and differentiated content needs to be produced for multiple platforms consistently to maintain channel health
    • Translating military concepts and ideas into interesting nuggets for stakeholder engagement
    • Staying abreast of latest trends and developments, not only on social media, but also in the larger communication landscape


    What We Are Looking For

    • Education in Mass Communications or a related media field is preferred
    • At least 5 years of work experience in the media industry is preferred
    • Experience and expertise in using media platforms/software for organisational communications
    • Familiarity with the features of the media platforms that the RSN is currently on, as well as familiarity with up-and-coming techniques and trends


    (Applicants with no experience may apply.)

    Appointment will be commensurate with your experience.

    Only shortlisted candidates will be notified. #J-18808-Ljbffr
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    Media Relations Officer - SPF / PAD MHA - Singapore Police Force (SPF) | Public Relations/Corpo[...]

    Singapore, Singapore Monetary Authority of Singapore

    Posted today

    Job Viewed

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    Job Description

    What the role is:

    As a Media Relations Officer (MRO) in the Public Affairs Department, you are responsible for media and information management for SPF. You will work with a team of MROs to deal with media-related issues, liaise directly with media and act as a Police spokesperson, as required. You will manage a communications policy workstream, e.g. on planning contingency communications, planning the digital media strategy for SPF etc. You will perform shifts alongside other MROs, and will be responsible for running media relations and media monitoring shifts. Your media relations shift duties will include gathering information, following up and drafting replies to media queries and requests for information. Your media monitoring shift duties will include monitoring online coverage of Police-related issues. You will also have the opportunity to be deployed to the ground to coordinate a press conference, publicity of a Police raid or operation, support major security events, for on-site media management of a major incident or crime scene, among other taskings.


    What you will be working on:

    We are looking for a driven and resilient individual who can work well under pressure and tight timelines to be part of our team. You are required to safeguard the SPF’s reputation and work with mainstream media partners to ensure coverage on SPF is fair, accurate and safeguards the SPF brand. You should have strong interpersonal and networking skills and a keen understanding of the local media landscape to engage well with media stakeholders, and be up-to-date with national and regional affairs to understand the implications and shape the narratives of news events for SPF.


    What we are looking for:

    • Background, preferably in Mass Communications, Public Relations, Marketing or a related discipline.• Be proficient in English and at least one other official language in Singapore.• Preferably 3 years of relevant work experience in media relations, corporate communications or journalism.• Good knowledge of social media platforms and good understanding of digital news trends, with basic proficiency in using social listening tools.• Independent, adaptable and a good team player.• Resilient, able to work under pressure and tight timelines.• Strong interpersonal, analytical, written, and verbal communications skills.• Meticulous and methodical.• Able to commit to shift work.APPLICATIONTo be part of our team, please submit an online application via Short-listed candidates will be notified within two weeks after the closing date for applications.


    About MHA - Singapore Police Force (SPF)

    MHA - Singapore Police Force (SPF)


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    Social Media Relations Executive (1 Year Fixed Term)

    Singapore, Singapore Singtel Group

    Posted 11 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Select how often (in days) to receive an alert:

    Social Media Relations Executive (1 Year Fixed Term)

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

    Be a Part of Something BIG!

    You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

    Make an Impact by

    • Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
    • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
    • Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
    • Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
    • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
    • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
    • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
    • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
    • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

    Skills for Success

    • A Diploma in any discipline with credit in English with at least3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
    • Proficient in Microsoft Office applications
    • Possess strong customer service orientation and proven excellent customer service skills
    • Demonstrate ability to interpret customer needs correctly
    • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
    • Independent and able to work under minimal supervision.
    • OK to work on shift

    Rewards that Go Beyond

    • Full suite of health and wellness benefits
    • Ongoing training and development programs
    • Internal mobility opportunities

    Are you ready to say hello to BIG Possibilities?

    Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

    We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

    #J-18808-Ljbffr
    This advertiser has chosen not to accept applicants from your region.

    Social Media Relations Executive (1 Year Fixed Term)

    Singapore, Singapore Singtel Group

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Select how often (in days) to receive an alert:

    Social Media Relations Executive (1 Year Fixed Term)

    An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say.“Hello BIG Possibilities”.

    Be a Part of Something BIG!

    You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful

    Make an Impact by

    • Being the point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
    • Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
    • Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
    • Communicate politely and timely with customers including but not limited to Facebook, Twitter, SMS, Email, letter and telephone calls.
    • Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
    • Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
    • Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
    • Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
    • Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

    Skills for Success

    • A Diploma in any discipline with credit in English with at least3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
    • Proficient in Microsoft Office applications
    • Possess strong customer service orientation and proven excellent customer service skills
    • Demonstrate ability to interpret customer needs correctly
    • Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
    • Independent and able to work under minimal supervision.
    • OK to work on shift

    Rewards that Go Beyond

    • Full suite of health and wellness benefits
    • Ongoing training and development programs
    • Internal mobility opportunities

    Are you ready to say hello to BIG Possibilities?

    Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

    We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

    #J-18808-Ljbffr

    This advertiser has chosen not to accept applicants from your region.
     

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