243 Marketplace Operations jobs in Singapore

Ecommerce & Marketplace Operations Executive (Full Time)

Job Responsibilities

E-commerce

• Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
• E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
• Product Listing Management: Coordinate with the internal team to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
• Order Processing: Ensure timely fulfillment of e-commerce and socials’ orders, while tracking and enhancing customer satisfaction.Administrative
• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Daily Housekeeping Duties: Support daily upkeep of the studio to maintain a welcoming retail environment
• Inventory Management: Engage in stock-take and tagging of the new product
• Other Ad-hoc Duties as AssignedJob Requirements
• Familiarity with e-commerce platforms ( Shopify, Shopee, TikTok shop etc.)
• High initiative and positive attitude, able to work independently and as a team.
• Knowledge in social media platforms (Instagram, TikTok) and basic tools (MS office, Excel, Canva, etc.)
• Crystals knowledge not necessary but will be beneficial
• Number of work days 5 – 5.5 days
• Able to work minimum 2 Saturdays in a month
• POSITION OPEN FOR LOCAL SINGAPOREANS ONLY. Foreigners need not apply.

Benefits

• Gym and pool use
• Team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat

Join to apply for the Business Analyst - Regional Marketplace Operations role at Shopee

Join to apply for the Business Analyst - Regional Marketplace Operations role at Shopee

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Job Description

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Job Description

Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.

• Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations
• Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics
• Create clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-making
• Build effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practices
• Track and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies
• Collaborate with various stakeholders, including product owners, developers, and local operations teams to deliver on user experience projects
• Present findings and recommendations to stakeholders in a clear and concise manner
• Work with other teams to build reliable data pipelines to ensure data quality and accessibility, exploring opportunities for enhancing data management practices
  
  

• Professional experience in user-centric roles / organisations with strong analytical and problem-solving skills
• 0 to 1 year of experience are also welcome to apply
• Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions
• Experience/proficiency in SQL/Python
• Ability to generate impactful insights with an in-depth understanding of users’ needs on e-commerce platforms
• Ability to view different aspects of a project from a macro perspective while having an eye for detail
• Ability to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholders
• Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Internet Marketplace Platforms and Technology, Information and Internet

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Join to apply for the Regional Marketplace Operations Data Analyst role at Shopee .

Job Description
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets. To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.

Regional Operations include the teams of Customer Service, Listings, Seller Operations, Returns & Refunds, and Fraud.

• Conduct quantitative/qualitative analysis of pain points/common issues from current regional and local operations.
• Drive root cause analysis, and implement key programs and initiatives to drive improvement of user metrics.
• Create clear and informative dashboards and visualizations to present data in a visually appealing manner, aiding data-driven decision-making.
• Build effective data analysis models and reporting processes based on data, feedback, and benchmarking of industry best practices.
• Track and measure the impact of implemented initiatives, providing regular updates on the effectiveness and outcomes of data-driven strategies.
• Collaborate with various stakeholders, including product owners, developers, and local operations teams to deliver on user experience projects.
• Present findings and recommendations to stakeholders in a clear and concise manner.
• Work with other teams to build reliable data pipelines to ensure data quality and accessibility, exploring opportunities for enhancing data management practices.

• Professional experience in user-centric roles / organisations with strong analytical and problem-solving skills.
• 0 to 1 year of experience are also welcome to apply.
• Experience working with data, drawing insights, developing reporting templates, and devising practical data-driven solutions.
• Experience/proficiency in SQL/Python.
• Ability to generate impactful insights with an in-depth understanding of users’ needs on e-commerce platforms.
• Ability to view different aspects of a project from a macro perspective while having an eye for detail.
• Ability to communicate and coordinate processes and projects in a clear and succinct manner to internal and external stakeholders.
• Ability to thrive in a dynamic and collaborative environment to make an impact and drive business goals.

Mid-Senior level

Full-time

Other

Internet Marketplace Platforms and Technology, Information and Internet

Ecommerce & Marketplace Operations Executive

Position Summary

As a growing retail and e-commerce business, our mission is to inspire creativity and mindfulness by offering a wide range of beautifully crafted crystals for displays, accessories, and DIY projects, empowering you to manifest your dreams.

We are seeking dedicated and detail-oriented individuals who are not afraid to learn new things and execute to a high standard efficiently. If you're seeking a role that is both challenging and fulfilling, rather than mundane, and want to be part of a collaborative, committed, and autonomous team, we would love to hear from you

This role involves working independently on tasks while also collaborating with other team members to manage and follow through on customer orders, both online and offline. You will play a crucial role in ensuring smooth operations in our growing e-commerce business as well as our expanding marketplace.

Job Responsibilities

E-commerce

• Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
• E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
• Product Listing Management: Coordinate with the internal team to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
• Order Processing: Ensure timely fulfillment of e-commerce and socials' orders, while tracking and enhancing customer satisfaction.

Administrative

• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Daily Housekeeping Duties: Support daily upkeep of the studio to maintain a welcoming retail environment
• Inventory Management: Engage in stock-take and tagging of the new product
• Other Ad-hoc Duties as Assigned

Job Requirements

• Familiarity with e-commerce platforms ( Shopify, Shopee, TikTok shop etc.)
• High initiative and positive attitude, able to work independently and as a team.
• Knowledge in social media platforms (Instagram, TikTok) and basic tools (MS office, Excel, Canva, etc.)
• Crystals knowledge not necessary but will be beneficial
• Number of work days 5 - 5.5 days
• Able to work minimum 2 Saturdays in a month

Benefits

• Gym and pool use
• Team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together

We look forward to hearing from you

Any further enquiries do email us at

We are looking for a dynamic, self-motivated and hands-on eCommerce Executive to greatly improve and manage our full e-commerce operations across various online marketplaces such as Shopify, Shopee, Lazada, Tiktok, Amazon and more. You will be responsible for end-to-end Execution and Ownership - from product listing, digital marketing, campaign management, and new product launch.

The ideal candidate will be responsible for driving sales growth, ensuring stock availability, managing pricing and listings, enhancing content, improving listing ranking, and optimizing onsite visibility.

This role also involves after-sales service, as well as the development and execution of effective eCommerce strategies and marketing campaigns. Likewise, order management and fulfilment, when necessary.

This role is ideal for someone with strong operational capabilities, digital marketing know-how, and very passionate for e-commerce.

Key Responsibilities

Product Listing & Marketplace Management

Create, update, and optimize product listings across all e-commerce platforms. Ensure listings are accurate, competitive, and aligned with brand identity. Monitor stock levels, pricing, and performance analytics on each platform.

Marketing Campaigns & Promotions

Plan and execute online campaigns (8.8, 11.11, BFCM, payday sales) across platforms. Work with graphic designers and content teams to develop banners, product visuals, and digital assets. Utilize platform tools (Lazada, Shopee, Facebook Ads) to drive traffic and conversions.

New Product Launches

Conduct competitor analysis and market research to identify gaps and trends. Oversee go-to-market strategy, including pricing, positioning, listing, and soft/hard launches.

Sales & Performance Management

Monitor closely and report on marketplace KPIs (traffic, conversion rate, CTR, revenue, returns). Forecast and plan for online demand and promotions. Suggest ways to improve the systems and implement flawlessly. Work with finance/ops teams to reconcile sales, returns, payments, and platform fees.

E-Commerce Strategy & Execution

Implement the company's e-commerce strategy to increase brand presence, customer engagement, and sales. Recommend and test new growth channels (TikTok Shop, Social Selling and more). Stay current with platform algorithm changes, e-commerce trends, and customer behaviour.

We are looking for a dynamic and hands-on eCommerce Executive to manage our full e-commerce operations across various online marketplaces such as Shopee, Lazada, Tiktok, Amazon, Shopify, and more. You will be responsible for end-to-end execution—from product listing, digital marketing, campaign management, and new product development to final product launch. You will also play a key role in driving sales performance and executing the company's e-commerce growth strategy.

This role is ideal for someone with strong operational capabilities, digital marketing know-how, and a genuine passion for e-commerce.

• Create, update, and optimize product listings across all e-commerce platforms (titles, descriptions, images, SEO, pricing).
• Ensure listings are accurate, competitive, and aligned with brand identity.
• Monitor stock levels, pricing, and performance analytics on each platform.

• Plan and execute online campaigns (e.g., 9.9, 11.11, Black Friday, payday sales) across platforms.
• Work with graphic designers and content teams to develop banners, product visuals, and digital assets.
• Utilize platform tools (e.g., Lazada Sponsored Solutions, Shopee Ads, Facebook Ads) to drive traffic and conversions.

• Work closely with product development and sourcing teams on new SKU pipeline.
• Conduct competitor analysis and market research to identify gaps and trends.
• Oversee go-to-market strategy, including pricing, positioning, listing, and soft/hard launches.

• Monitor and report on marketplace KPIs (traffic, conversion rate, CTR, revenue, returns).
• Forecast and plan for online demand and promotions.
• Work with finance/ops teams to reconcile sales, returns, payments, and platform fees.

• Implement the company's e-commerce strategy to increase brand presence, customer engagement, and sales.
• Recommend and test new growth channels (e.g., TikTok Shop, Live Commerce, Social Selling).
• Stay current with platform algorithm changes, e-commerce trends, and customer behavior.

• Diploma/Degree in E-commerce, Business, Marketing, Communications, or related field.
• Minimum 2–4 years of hands-on experience in e-commerce operations (preferably with multiple platforms).
• Proven ability to manage end-to-end product lifecycle on platforms like Shopee, Lazada, Amazon, Shopify, and TikTok Shop.
• Solid understanding of e-commerce analytics, marketplace algorithms, and campaign performance.
• Proficiency in tools like Excel/Google Sheets, Photoshop/Canva, and e-commerce back-end dashboards.
• Strong time management, multitasking skills, and attention to detail.

• Passion for e-commerce, tech trends, and digital innovation.
• Self-motivated, resourceful, and able to work independently.
• Experience with live-streaming campaigns, affiliate marketing, or CRM tools (e.g., Klaviyo, Mailchimp) is a plus.
• Familiarity with Shopify, WooCommerce, or other custom store backends is advantageous.
• Basic HTML, SEO, or marketplace API understanding is a bonus.

We are looking for a dynamic and hands-on eCommerce Executive to manage our full e-commerce operations across various online marketplaces such as Shopee, Lazada, Tiktok, Amazon, Shopify , and more. You will be responsible for end-to-end execution—from product listing, digital marketing, campaign management, and new product development to final product launch . You will also play a key role in driving sales performance and executing the company’s e-commerce growth strategy .

This role is ideal for someone with strong operational capabilities , digital marketing know-how , and a genuine passion for e-commerce .

• Create, update, and optimize product listings across all e-commerce platforms (titles, descriptions, images, SEO, pricing).
• Ensure listings are accurate, competitive, and aligned with brand identity.
• Monitor stock levels, pricing, and performance analytics on each platform.

• Plan and execute online campaigns (e.g., 9.9, 11.11, Black Friday, payday sales) across platforms.
• Work with graphic designers and content teams to develop banners, product visuals, and digital assets.
• Utilize platform tools (e.g., Lazada Sponsored Solutions, Shopee Ads, Facebook Ads) to drive traffic and conversions.

• Work closely with product development and sourcing teams on new SKU pipeline.
• Conduct competitor analysis and market research to identify gaps and trends.
• Oversee go-to-market strategy, including pricing, positioning, listing, and soft/hard launches.

• Monitor and report on marketplace KPIs (traffic, conversion rate, CTR, revenue, returns).
• Forecast and plan for online demand and promotions.
• Work with finance/ops teams to reconcile sales, returns, payments, and platform fees.

• Implement the company’s e-commerce strategy to increase brand presence, customer engagement, and sales.
• Recommend and test new growth channels (e.g., TikTok Shop, Live Commerce, Social Selling).
• Stay current with platform algorithm changes, e-commerce trends, and customer behavior.

• Diploma/Degree in E-commerce, Business, Marketing, Communications, or related field.
• Minimum 2–4 years of hands-on experience in e-commerce operations (preferably with multiple platforms).
• Proven ability to manage end-to-end product lifecycle on platforms like Shopee, Lazada, Amazon, Shopify, and TikTok Shop .
• Solid understanding of e-commerce analytics, marketplace algorithms, and campaign performance.
• Proficiency in tools like Excel/Google Sheets , Photoshop/Canva , and e-commerce back-end dashboards .
• Strong time management, multitasking skills, and attention to detail.

• Passion for e-commerce, tech trends, and digital innovation.
• Self-motivated, resourceful, and able to work independently.
• Experience with live-streaming campaigns, affiliate marketing, or CRM tools (e.g., Klaviyo, Mailchimp) is a plus.
• Familiarity with Shopify, WooCommerce, or other custom store backends is advantageous.
• Basic HTML, SEO, or marketplace API understanding is a bonus.

We are looking for a dynamic, self-motivated and hands-on eCommerce Executive to greatly improve and manage our full e-commerce operations across various online marketplaces such as Shopify, Shopee, Lazada, Tiktok, Amazon and more. You will be responsible for end-to-end Execution and Ownership - from product listing, digital marketing, campaign management, and new product launch.

The ideal candidate will be responsible for driving sales growth, ensuring stock availability, managing pricing and listings, enhancing content, improving listing ranking, and optimizing onsite visibility.

This role also involves after-sales service, as well as the development and execution of effective eCommerce strategies and marketing campaigns. Likewise, order management and fulfilment, when necessary.

This role is ideal for someone with strong operational capabilities, digital marketing know-how, and very passionate for e-commerce.

Key Responsibilities

Product Listing & Marketplace Management

Create, update, and optimize product listings across all e-commerce platforms. Ensure listings are accurate, competitive, and aligned with brand identity. Monitor stock levels, pricing, and performance analytics on each platform.

Marketing Campaigns & Promotions

Plan and execute online campaigns (8.8, 11.11, BFCM, payday sales) across platforms. Work with graphic designers and content teams to develop banners, product visuals, and digital assets. Utilize platform tools (Lazada, Shopee, Facebook Ads) to drive traffic and conversions.

New Product Launches

Conduct competitor analysis and market research to identify gaps and trends. Oversee go-to-market strategy, including pricing, positioning, listing, and soft/hard launches.

Sales & Performance Management

Monitor closely and report on marketplace KPIs (traffic, conversion rate, CTR, revenue, returns). Forecast and plan for online demand and promotions. Suggest ways to improve the systems and implement flawlessly. Work with finance/ops teams to reconcile sales, returns, payments, and platform fees.

E-Commerce Strategy & Execution

Implement the company’s e-commerce strategy to increase brand presence, customer engagement, and sales. Recommend and test new growth channels (TikTok Shop, Social Selling and more). Stay current with platform algorithm changes, e-commerce trends, and customer behaviour.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Shopee

Our Business Intelligence Data Analysts go beyond performance monitoring and report - they play a crucial role in conducting in-depth data-powered analysis and research that drive key business decisions across Regional Marketplace.

We’re looking for a hands-on, motivated individual who enjoys complex problem-solving and deriving data-backed solutions to help drive high-impact business changes.

You will be exposed to a multitude of functional areas across Shopee as you work on pivotal initiatives to improve our user experience, both within the various teams in Regional Marketplace Operations and other teams such as Data Science/ Engineering and Product. Additionally, you will also receive guidance, training and support to help you attain valuable skills and grow professionally in your career.

• Work closely with large datasets to build data visualisation and dashboards that inform strategic planning and sound business decisions
• Understand functional and technical requirements to build reports that deliver actionable insights to key stakeholders
• Build and maintain data infrastructure (data pipelines, aggregated data sets, reports, dashboards) to facilitate development of key metrics to measure efficiency/impact/outcomes of day-to-day operations
• Conduct research and synthesise findings into plans, processes, and playbooks that are clear and lead to actionable insights
• Work closely with internal stakeholders from cross-functional and product teams across multiple markets to build, test, and implement new processes and systems
• Drive adoption of the team’s initiatives through strong collaboration and alignment of organisational needs with various stakeholders
• Explore and execute usage of Generative AI capabilities for automation and insights.

Requirements

• Proficiency in SQL/Python preferred
• Familiarity with Generative AI tools
• Experience with big data tools (e.g. Hadoop, Hive SQL, Spark), ETL tools, data visualisation tools (e.g. Tableau, Looker) and statistical analysis (e.g. hypothesis testing, regression, data modelling techniques) preferred
• Ability to analyse and synthesise data from both quantitative and qualitative sources
• Ability to draw insights from data to to design practical and scalable solutions
• Ability to explain technical concepts in a clear and succinct manner to various stakeholders
• Ability to thrive in a dynamic and collaborative environment

• Seniority level Associate

• Employment type Full-time

• Job function Analyst
• Industries Internet Marketplace Platforms

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