1,036 Market Support jobs in Singapore

Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets - (WD75889)

Business Function

As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products.

Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets.

Job Purpose

• Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants

• Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers

• Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business

Key Accountabilities

• Ensure market integrity and smooth functioning of the Digital Exchange

• Highlight any abnormalities in the participants Order-Book in the Trading Platform

• Initial escalation and point of contact for the onboarded Members and Market-Makers

• Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc)

• Escalation management for any breaches / breaks

• Collaborate with internal teams within the Bank to deliver a best-in-class service

• Be innovative and decisive in addressing issues and problems

Responsibilities

• This is a shift base role; 24/7

• Ensure that the market/order book and matching mechanism is functioning efficiently (Market Integrity)

• Primary point of escalation to resolve queries, issues and problems raised by clients for the shift

• Investigating alerts from trade monitoring, take the necessary actions and make the necessary escalations

• Monitor of trading limits (i.e., to advise Members / Market-Makers on top up requirements if there are insufficient assets in the cash account / coin wallets)

• Monitor connectivity and latency alerts, as well as Intraday nett position and settlement

• Perform Order-Book health checks via the prescribed user-interface

• Drive/assist in investigations on any trading anomalies or issues from the smart contracts/corporate actions

• Participate in front-end user testing and validate test cases for deployment

• Support Exchange operations during assigned shift hours on rotational basis

• Independent and decisive to handle business/technical issues alone during shifts

• Keen to learn, take initiative and go beyond the scope of work

• Perform any other duties assigned by the management

Requirements

• Have experience either in electronic trading or having worked in an Exchange would be an advantage

• Understanding of trade lifecycle from front to middle to back-office operations

• Understanding of crypto currencies, how they traded and stored will be an asset

• Diploma/Degree in Business, Finance, Computer Science or Information Technology is preferred

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
Join to apply for the
Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
role at
DBS Bank
Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
1 week ago Be among the first 25 applicants
Join to apply for the
Senior Associate/ Associate, Customer Support & Market Control (Shift Rotation), DBS Digital Exchange, Global Financial Markets
role at
DBS Bank
Business Function
As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products.
Business Function
As an Asian leader in treasury operations, DBS Global Financial Markets (GFM) extends a broad range of capabilities ranging from trading, structuring and sales in foreign exchange, interest rates, money market, credit, equity, commodities, bonds, derivatives and securities. We are a key player in various regional markets and actively make market, structure, originate, innovate and distribute a wide range of products.
Our extensive network in Asia and our growing Asian focused franchises helps expand our product outreach and deepen product penetration. Altogether, our specialists are working across our expanding branch network to offer a full range of products and exceptional levels of services to clients investing and hedging in the global markets.
Job Purpose
Assist in the management of the market operations of the digital business to ensure compliance to defined processes and drive a positive impact to the Digital Exchange and its participants
Support the front and middle-to-back office operations of the digital exchange to ensure compliance to defined processes and drive a positive impact to the Digital Exchange, Members and Market-Makers
Drive innovation and growth by ensuring integrity of the business operations through the day-today running of the digital business
Key Accountabilities
Ensure market integrity and smooth functioning of the Digital Exchange
Highlight any abnormalities in the participants Order-Book in the Trading Platform
Initial escalation and point of contact for the onboarded Members and Market-Makers
Monitor, respond and investigate alerts (e.g. latency, connectivity, participants balances, trading limits etc)
Escalation management for any breaches / breaks
Collaborate with internal teams within the Bank to deliver a best-in-class service
Be innovative and decisive in addressing issues and problems
Responsibilities
This is a shift base role; 24/7
Ensure that the market/order book and matching mechanism is functioning efficiently (Market Integrity)
Primary point of escalation to resolve queries, issues and problems raised by clients for the shift
Investigating alerts from trade monitoring, take the necessary actions and make the necessary escalations
Monitor of trading limits (i.e., to advise Members / Market-Makers on top up requirements if there are insufficient assets in the cash account / coin wallets)
Monitor connectivity and latency alerts, as well as Intraday nett position and settlement
Perform Order-Book health checks via the prescribed user-interface
Drive/assist in investigations on any trading anomalies or issues from the smart contracts/corporate actions
Participate in front-end user testing and validate test cases for deployment
Support Exchange operations during assigned shift hours on rotational basis
Independent and decisive to handle business/technical issues alone during shifts
Keen to learn, take initiative and go beyond the scope of work
Perform any other duties assigned by the management
Requirements
Have experience either in electronic trading or having worked in an Exchange would be an advantage
Understanding of trade lifecycle from front to middle to back-office operations
Understanding of crypto currencies, how they traded and stored will be an asset
Diploma/Degree in Business, Finance, Computer Science or Information Technology is preferred
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
en
Primary Location
Singapore-DBS Asia Central
Job
COO Office/Business Mgt & Support
Schedule
Regular
Job Type
Full-time
Job Posting
Aug 5, 2025, 11:08:24 AM
Seniority level
Seniority level Not Applicable
Employment type
Employment type Full-time
Job function
Job function Other
Industries Banking, Financial Services, and Investment Banking
Referrals increase your chances of interviewing at DBS Bank by 2x
Get notified about new Senior Associate jobs in
Singapore, Singapore .
Senior Sales Strategy & Operations Associate, Talent Solutions
Senior Associate - Shopee Asia Strategy & Projects, Shopee COO Office
Internal Controls Associate/ Senior Associate - Regional Operations
Senior Analyst / Associate, Human Capital (Generalist)
Business Data Analyst, Marketplace Operations
Senior Business Analyst - Health Insurance (Fully Remote)
Associate/Senior Associate, Business Analyst, Business Consulting
Senior Business Analyst - Regional Logistics
Senior Associate / Manager, Global Enterprises (Client Engagement)
(Senior) Associate, Corporate Communications
Compliance Officer - (Associate/Senior Associate)
Analyst / Senior Analyst, Human Capital (Generalist) - 12 month contract
Senior Analyst, Product Supply (PSE) Analytics – Sourcing
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

Join to apply for the Customer Support Specialist role at HubSpot

Join to apply for the Customer Support Specialist role at HubSpot

Who are we? ️

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

Who are we? ️

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

But growth at HubSpot isn’t just about our customers - it’s about our people, too. We’re building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote, flex, or in-office.

What’s the role?

As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools.

This is more than support - it’s about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you’re passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day.

In This Role, You Will

• Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.
• Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly. ️
• Identify and diagnose software issues, while also providing feedback that shapes a better product experience.
• Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
• Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
• Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
• Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
• Be a trusted advisor and role model by showcasing HubSpot’s HEART values in every customer interaction.
  
  

• Are fluent in English.
• Have a growth mindset - motivated to learn, adapt, and develop a career in customer support and technology.
• Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
• Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
• Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
• Are eager to receive coaching and feedback, seeing it as a pathway to growth.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
• Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts. ️
• Embody our HEART values and contribute positively to HubSpot’s culture.
• Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)
  
  

• Choice of Remote, Office, or Flex work style.
• Structured new hire training & onboarding.
• Employee Stock Purchase Plan.
• Education allowance up to USD $5,000 annually.
• Private health insurance allowance.
• Free eBooks library & continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – a paid 4-week leave to recharge! ️
• Generous caregiver leave (16 weeks primary, 6 weeks secondary).
  
  

• HubSpot Careers
• Life at HubSpot on Instagram
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

Referrals increase your chances of interviewing at HubSpot by 2x

Get notified about new Customer Support Specialist jobs in Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

Company description:

National Healthcare Group Polyclinics

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Profile description:

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will ultimately be based in StarHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

People-Centredness: We value diversity, respect each other and encourage joy in work.

Integrity: We commit ourselves to the highest standards of ethical conduct.

Compassion: We care with love, humility and empathy.

Stewardship: We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work.

As a Customer Support Specialist, you will be responsible for working directly with HubSpot customers, across all product lines and all customer channels. You will partner with our customers to resolve issues and help them build familiarity with, and effectively use, a variety of tools within HubSpot. You will strive to deliver a human centered, helpful and consultative Support experience through creative problem-solving, thoughtful communication and tailored solution design that solves roadblocks and puts customers back on track to achieving their key business outcomes.

In this role, you will:

• Communicate with customers via phone, live chat, and e-mail, to effectively resolve issues, adapting to fluctuations in the volume of incoming inquiries
• Apply troubleshooting frameworks to test, recreate, and investigate technical queries to remove barriers and help customers get back on track as quickly as possible
• Identify and diagnose software issues to fix and improve the product experience for our customers
• Utilize the full potential of internal resources and tools to learn and adapt to a growing product and a fast-changing industry
• Apply business acumen in customer interactions to proactively identify opportunities to grow their business, through the usage of our software, and convert those opportunities into leads for Sales
• Communicate thoughtful, empathetic, and complete resolutions tailored to each customer, working with customers with their overall Hubspot experience in mind that grow their businesses better
• Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform
• Be a role model and a trusted advisor by showcasing Hubspot values and a customer centric approach in every customer interaction

We are looking for people who:

• Are fluent in English
• Are self-motivated, always curious, and consistently eager to learn, with a growth mindset
• Are performance oriented and demonstrate a strong customer first mentality by providing high quality service to a consistent number of customers daily
• Thrive in a dynamic and collaborative environment and are comfortable with change, ambiguity, working autonomously and using good judgment to make decisions that solve for the customer
• Are seeking to receive regular feedback and coaching to help you develop competencies relevant to make you successful in the role
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support
• Are motivated by building technical skills, and acquiring in-depth knowledge about our product and related technical concepts
• Embody our HEART values and add to our company culture
• Work weekday shifts from 8:00 am to 5:00 pm Singapore time

ABOUT THE COMPANY:

OAG is a leading data platform for the global travel industry, offering an industry-first single source for supply, demand, and pricing data.

We empower the global travel industry with high-quality, relevant datasets covering the entire journey from planning to customer experience.

Headquartered in the UK, with operations in the USA, Denmark, France, Germany, Singapore, Japan, China, and Lithuania.

SUMMARY:

We are seeking a multi-lingual (English/Mandarin) Customer Support Specialist to assist our Asia Pacific customers. In this role, you will provide timely and effective product and data support, using strong communication skills to address customer issues, queries, and requests. You will focus on delivering a high-quality customer experience, understanding customer needs, and collaborating with internal and external stakeholders to achieve positive outcomes. Thorough investigation and documentation of issues, along with a commitment to sharing knowledge, are essential to support our backline resources and maintain OAG’s service standards. This is a hybrid role based in our Singapore office.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Data Product Support

• Resolve assigned customer support issues through thorough analysis, documentation, and knowledge-sharing within the OAG Knowledge Base.
• Utilize deep product and data expertise to guide customers to effective solutions, prioritizing their use case, impact, and needs.
• Communicate clearly and promptly with customers and internal stakeholders to drive swift issue resolution and support a customer-led data and product strategy.
• Provide tailored support for high-volume and high-value customers, ensuring faster responses and proactive communication.
• Protect commercial and technical teams by conducting detailed issue analysis and research, fully qualifying and documenting issues for L2/3 support.

Incident and Escalation Management

• Manage and resolve customer or commercial escalations efficiently, communicating urgently with internal and external stakeholders.
• Record and communicate all customer-impacting incidents via OAG’s Trust Site.
• Identify and escalate root causes of customer issues and incidents to internal stakeholders for resolution.

REQUIRED EXPERIENCE, SKILLS AND COMPETENCIES:

Must Have

• Previous experience in a customer experience role or similar.
• Experience using CRM tools (e.g., Salesforce, JIRA, ServiceNow).
• Strong data analysis and problem-solving skills, including basic SQL proficiency.
• Able to work independently.
• Fluency in English and Mandarin, both spoken and written.

Preferred

• Previous experience working within the travel or aviation ecosystems.
• IT domain skills.

Ata Glance

Legrand has an exciting opportunity for a Customer Support Specialist (CSS) to join the Starline Team in Tuas, Singapore . The Customer Support Specialist (CSS) responds to a wide variety of customer inquiries which may include requests for pricing, preparing quotations, processing orders, providing order status, expediting orders, requests for literature and more.

What Will You Do?

• Develop good customer relations, as well as providing support to Regional Sales Managers and assigned independent sales representatives.
• Work with internal departments, in a team-based environment, to ensure the customer’s needs are met.
• Order Entry – orders received via e-mail. Orders are entered using our ERP (Enterprise Resource Planning) system.
• Quote Preparation – Quotes are primarily developed by the independent sales representatives; however, there are situations where the quoting is done by the Customer Support Specialist or where the Customer Support Specialist is consulted for assistance. Quotes are entered using our ERP system.
• Resolving customer service issues including, but not limited to tracking orders; confirming ship dates with the customer and/or representatives; issuing returns; working with production to ensure orders are shipped on time; informing customers of any order delays.
• With assistance from a Sr. Customer Support Specialist, provides technical assistance regarding products, creates material lists from specification drawings, recommends changes to bills of materials, and completes owner’s manuals and customer submittals.

Education:

• Bachelor’s degree or one to three years of experience in a customer service, inside sales or other service-related role and a high school diploma required.
• Experience with Microsoft Office Suite required.
• Proven ability to learn and apply the knowledge gained.
• Prior experience using an ERP system a plus.

Skills/Knowledge/Abilities:

• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Attention to detail.
• Good working knowledge of word processing, spreadsheet programs, managing files and records, and other office procedures.
• Active listening skills – giving full attention to what other people are saying, taking time to understand the points being made and asking clarifying questions as appropriate.
• Time management skills – ability to meet deadlines and manage one’s own time.
• Service orientation – actively looking for ways to help others.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain interpersonal relationships – developing constructive and cooperative working relationships with others and maintaining them over time.
• Ability to learn and understand the technical aspect of manufactured products.

Working Conditions / Physical Requirements

• Work performed in office setting.
• Ability to sit for prolonged periods of time.

Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary.

About Legrand

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable.

About Legrand North and Central America

Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets. LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future.

Equal Opportunity Employer