182 Luxury Hotels jobs in Singapore

Overview

Responsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests’ needs promptly and courteously throughout their stay.

Prepares and maintains accurate records related to guests’ stays, including the Room Status Report. Recommends, advises, and efficiently sells rooms and related services to maximise guest satisfaction and revenue. Ensures consistency in service delivery across check-in, check-out, guest inquiries, and general guest services.

• Assists in the operations of other sections within the Front Office Department as required.
• Performs any other duties as assigned by the Senior Guest Service Assistant or Front Office Executive.

• Strong customer service and interpersonal skills.
• Proficient in basic PC applications.
• Able to work shifts, including weekends and public holidays.

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Summary

Guest Services creates the first impression for arriving guests. We strive to meet all of our guests upon arrival, welcome and direct them to the check-in desk. We provide efficient luggage handling and temporary storage services, and item delivery assistance. We escort guests to their designated rooms, share about the in-room amenities and facilities, as well as address guests' requests and queries.

Job Responsibilities

• Accomplish day-to-day operational needs to provides guests with an unforgettable arrival and departure experience. Tasks include but are not limited to, welcoming, directing and meaningfully engaging guests, monitoring baggage-related requests, operating FCS system and answering phone calls in Guest Services Command Center.
• Be meticulously attentive and anticipative towards guests needs.
• Equipped with adequate knowledge of overall products and services found in Marina Bay Sands and in Singapore, to make sound recommendations to guests.
• Intrinsically driven to deliver personalized guest experience in a luxurious way through inter-department collaborations across the Integrated Resort.
• Capture and maintain accurate records of guests' preferences.

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship must contribute to school graduation requirements.

Experience

• Prior experience in a hospitality setting or customer-facing role would be a bonus.

Other Prerequisites

• Possess a good command of spoken and written English.
• Pays attention to details
• Possess strong customer service and problem-solving skills
• Mature, meticulous, resourceful, organized and able to work independently
• Excellent team-player with the ability to work independently
• Be operationally ready for deployment.
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities:

• Welcome and assist guests to ensure a positive dining and hospitality experience.
• Manage reservations, seating, and coordinate with service staff.
• Take and process orders, serve food and drinks, and support overall F&B operations.
• Handle guest enquiries, feedback, and complaints professionally.
• Assist in event coordination and provide on-site support to ensure smooth execution.

Job Requirement:

• Education – At least GCE 'O' Level / Diploma in Hospitality, Tourism, or related field.
• Experience – Some experience in customer service, F&B, or events is preferred.
• Skills – Good communication, interpersonal, and problem-solving skills.
• Personality – Friendly, approachable, and service-oriented.
• Others – Team player, well-groomed, and comfortable working in fast-paced environments.
• Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Justin Lee

Registration No: R

APBA TG Human Resource Pte Ltd

EA License: 14C7275

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manageris responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Beverly Hotel Pte Ltd is hiring a Full time Guest Services Officer role in Kallang, Singapore. Apply now to be part of our team.

Job summary:

• Looking for candidates available to work:
• Monday: Morning, Afternoon, Evening
• Tuesday: Morning, Afternoon, Evening
• Wednesday: Morning, Afternoon, Evening
• Thursday: Morning, Afternoon, Evening
• Friday: Morning, Afternoon, Evening
• Saturday: Morning, Afternoon, Evening
• Sunday: Morning, Afternoon, Evening
• Expected salary: $2,300 - $3,000 per month

Job Highlights

· Positive Working Environment

· Fixed Allowances

· AWS + Quarterly Performance Incentive Bonus

. Career Growth

Guest Service Officer Job Description:

A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating a positive first impression for hotel guests. Key responsibilities include:

1. Guest Check-In and Check-Out:

• Efficiently process guest arrivals and departures.

• Distribute room keys and inform guests about room amenities and hotel services.

• Address guest inquiries, requests, and concerns promptly and professionally.

2. Customer Service Excellence:

• Exhibit exceptional customer service skills, making guests feel welcome and valued.

• Provide accurate information about the hotel, local attractions, and services.

• Handle guest complaints or issues with patience and effective problem-solving.

3. Payment Processing:

• Collect payments for hotel accommodations and additional services.

• Maintain accurate billing and payment records.

4. Communication Skills:

• Possess strong verbal and written communication skills to interact with guests and colleagues effectively.

• Handle phone inquiries and reservations courteously and professionally.

5. Computer Proficiency:

• Utilize basic computer skills for guest check-in, reservations, and record-keeping.

• Familiarity with hotel management software is a plus.

6. Professional Appearance:

• Maintain a neat and professional appearance.

• Greet guests with a friendly smile and offer assistance as needed.

7. Physical Stamina:

• Be able to stand for extended periods.

• Handle luggage and assist guests with mobility as required.

Job Requirements:

• Candidate must possess at least GCE O-level or equivalent.

• Minimum 1 year of hotel front office working experience is preferred. Candidates with no related experience will also be considered, as on-the-job training will be provided.

• Pleasant and well-groomed.

• Good communication and interpersonal skills.

• Enjoys interacting with guests and working in a fast-paced environment.

• The candidate must be able to work rotational shifts, weekends, and holidays (9–12 hours).

• A good team player, can work independently and is able to work under pressure.

• Must be able to commit to working midnight shifts as required.

If you meet these requirements and are excited to be a part of our dynamic and growing team at Beverly Hotel Elements, we encourage you to apply. Join us in creating unforgettable experiences for our guests while embarking on a rewarding career journey in the hospitality industry.

We look forward to having you as a part of our Beverly Hotel Elements family

*Additional Information:

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Job Responsibilities:

• Sell, register and assign rooms to incoming guests, ensuring that registration cards are properly filled up. Check out departing guests based on the established procedures
• Inform other Departments and Outlets of arrivals, room changes checkouts and special arrangement
• Handle all guest enquiries referred to them either over the telephone or personally
• To action on requests or requirements of incoming guests to ensure guest satisfaction and smooth operation
• Maintain a friendly, neat, pleasant and professional image to guests
• Provide courteous services to guests and responds promptly and tactfully to guest's complaints, requests and enquiries
• To be kept informed of all functions, events, and promotions going on in the hotel
• Handle simple function of cashiering based on the established procedures
• Welcome and escort guests to room. Explain in room features and facilities

Job Requirements:

• Positive attitude and team player
• Good communication and public relation skills

Be Part of Something Extraordinary

Varel, A Tribute Portfolio Hotel, is set to open in Singapore @ Q4 2025 / Q1 2026 and we're inviting a passionate and driven Guest Services Agent to ensure exceptional guest experiences from the very start.

About the Role:

As a Guest Services Agent, you'll be the face of the hotel, welcoming guests, handling check-ins and check-outs, responding to inquiries, and exceeding expectations to deliver memorable stays.

What We're Looking For:

• Experience in front office or guest services within a 4-5 star hotel (preferred).
• Familiarity with hotel systems like Opera and Simphony (preferred).
• Pre-opening experience (a plus).
• Excellent communication and interpersonal skills.
• Customer service-oriented mindset – friendly, approachable, and proactive.
• Ability to thrive in a fast-paced environment and handle challenges professionally.
• Pleasant personality, great teamwork skills, and well-organized.
• Knowledge of Singapore's tourism scene and ability to provide recommendations.
• Able to start work within short notice.
• Flexibility to work various shifts, including weekends and holidays.

Why Join Us?

• Be part of a pioneering pre-opening team – shape guest experiences from the ground up
• Structured career growth with training and development opportunities
• A vibrant and empowering work environment.
• Exclusive benefits and competitive remuneration.

Ready to make your mark?

Send us your resume & availability.

Job Types: Full-time, Permanent

Pay: $2, $2,800.00 per month

Benefits:

• Employee discount
• Food allowance
• Health insurance
• Parental leave
• Professional development

Education:

• Postgraduate Diploma/Certificate (Preferred)

Work Location: In person

Expected Start Date: 01/12/2025

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at

About the role:

Guest Services Associate (Bell Desk)

The Guest Services Associate is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. 

Welcoming guests to the property, providing an exceptional guest experience upon check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do:

• Welcome guests upon arrival and departure according to Four Seasons' standards and procedures.
• Manages guests' luggage to their room for arrivals and departures.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
• Reports to the Duty Manager for further follow-up when necessary.

What you bring:

• One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Pleasant disposition with strong interpersonal and communication skills
• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 2 to 4 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• All are welcome to apply
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.