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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

Build strong relationships with customers by providing best-in-class customer experience identifying opportunities to improve their performance

Partner with different departments to assist better for customers

Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

Own all aspects of the talent brand campaign to ensure client objectives are met, from making recommendations on target audiences to proving ROI through campaign insights

Collaborate with product teams to improve service offerings and campaign management tools and ensure our customer needs are met

Support customer communication and education including a best-in-class experience and ad hoc education needs

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Strong time management skills and motivation to exceed expectations

Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX's smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

Job Responsibilities and Duties:

• Grow, nurture and support our existing merchants by building long-term relationships, identify and address ever-changing business needs and requirements
• Brainstorm and pilot new initiatives to drive product usage and customise product offering for our Key Merchants
• Experience collaborating with cross-functional teams such as product, payment technology, and customer success to deliver tailored solutions.
• Work cross-functionally with internal stakeholders and external vendors to investigate and resolve any complex issues timely and effectively
• Analytical mindset with the ability to interpret performance data and translate insights into actionable growth strategies.
• Other ad hoc tasks as required

Requirements:

• Relevant academic qualification with proven experience (3+ years) in Account Management, preferably within the FinTech, payments, or financial services sector.
• Candidates with more experience will be considered for more a senior role
• Strong understanding of both offline merchant ecosystems (e.g., retail stores using physical point-of-sale terminals) and eCommerce platforms.
• Excellent communication, negotiation, and relationship management skills.
• A creative and flexible individual who can multi-task and handle pressure in a fast-paced and changing environment
• Ability to work collaboratively across functions, yet independently

Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We're looking for an outstanding Executive, Account Management for our Small-to-Medium Business (SMB) team, with a focus on restaurant partners. The Executive, Account Management will drive growth for our SMB portfolio through operational and marketing excellence.

Reporting to the Lead, Account Management, ideal candidates should possess quick learning abilities, a high degree of comfort with proprietary software systems and a very keen eye for details.

Relationship Management

• Conduct data analysis, reporting, operational and invoicing resolutions
• Deepen business relationships with foodpanda's SMB restaurant partners with our proprietary learning tools

Marketing

• Work with foodpanda's Commercial and Marketing teams to implement and scale marketing campaigns
• Educate SMB restaurant partners on the foodpanda marketing suite to grow on the foodpanda platform

Operations

• Work with foodpanda's Operations team to evaluate partner operational compliance
• Utilize data to identify opportunities for growth through operational best practices

Ad-Hoc Projects

• As part of a highly agile industry, expect to be given opportunities to participate in the execution of high-impact commercial activities

Qualifications

• Minimum 1 year of experience in a client-facing role (restaurant, FMCG, tech, e-commerce, or related industries)
• A keen sense for customer behaviour, and how content quality affects purchasing decisions
• An analytical mindset with a penchant for seeking opportunities within data patterns
• Job ownership is an important part of our company culture, thus structure and discipline are optimal traits in the ideal hire
• Intermediate proficiency in Microsoft Excel & PowerPoint is preferred

Additional Information

• A dynamic and challenging working environment with a steep learning curve
• Responsibility from day one in the leading food delivery company in the world
• The opportunity to be part of a happy, high functioning and smart team
• Periodic fun, engaging company events & team activities
• A company committed to developing you personally and professionally.
• A vibrant and international team with diverse backgrounds from all over the world
• A culture that empowers you to take full ownership of your work and career

• Act as the primary point of contact for assigned accounts, addressing commercial and important operations matters, or any concerns/issues that may arise.
• Gain access to decision makers and influences to drive growth and increased SOW for the assigned accounts.
• Be familiar with the commercial agreement and fully understand all parties' duties & rights. Lead all related commercial negotiations based on internally aligned positions.
• Build great confidence throughout assigned accounts' organization, by spreading the word on the value and work we have delivered via WBR, MBR, QBR, etc.
• Ensure business objectives are aligned with commercial goals and objectives.
• Stay close and have a deep understanding of assigned accounts' business models and operations, supply chains.
• Collaborate proactively with cross-functional teams, i.e. internal and external stakeholders, to ensure customers' current and future needs are met.
• Extract and analyze all relevant data and metrics to track performance and identify areas for improvement.
• Develop a deep understanding on the chain of thoughts and logic deploy by customers that may impact overall business objectives.

Requirements

• Tertiary education in any discipline
• 4-6 years of experience in key account management or a related field, with at
  
  least 2 years in the logistics industry.
• Strong negotiation and communication skills.
• Strong analytical skills and experience with sales data and metrics.
• Ability to work collaboratively with cross-functional teams.
• Ability to build and maintain strong relationships with customers and key stakeholders.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and business needs.

Key Responsibilities

• Maintain client relationships, identify deeper client needs, effectively drive conversions, and increase gross profit.
• Allocate resources effectively; oversee key client projects including execution, quality assurance, and final delivery.
• Assign tasks within the project team reasonably; assist in resolving issues and conflicts during cross-departmental collaboration.
  Maintain strong client relationships and uphold the company's and industry's brand reputation.

Resource Enablement

• Curate and contextualize case studies, playbooks, and benchmarks for international teams.

• Lead training sessions to train local teams on HQ best practices, platforms and case studies.

• Train HQ teams on creating case studies that can be used for international markets and to receive and score case studies from teams.

Strategic Mentorship

• Strategically collaborate with internal experts to surface best practices and past learnings that can strengthen client conversations and pitches.

• Leverage knowledge to ensure client work in SEA reflects HQ standards while remaining relevant to local markets

Roles & Responsibilities

Responsibilities

• Achieve set sales targets and objectives.

• Conduct cold calling, prospecting, and lead qualification.

• Identify new business opportunities and build lasting client relationships.

• Provide tailored solutions based on client needs to ensure satisfaction.

• Develop and implement effective sales strategies while monitoring market trends.

• Collaborate with the team to drive long-term growth and profitability.

• Build and maintain a strong industry network to stay ahead of competitors.

• Perform other ad-hoc duties as assigned by the superior

Requirements

• Minimum qualification: Secondary N-level or equivalent.

• Strong interest and ability in sales, with excellent communication skills.

• Positive, confident, and determined mindset with resilience against rejection.

• Able to work independently and as part of a team.

• Target-driven and able to thrive under pressure.

• Training will be provided.

• Open to Singaporeans and Work Permit holders.

Compensation

• Base salary: SGD $2,000 to $2,500, excluding commission. Additional performance incentives may apply.

Account Managers combine deep industry knowledge, senior relationship building skills and a solutions-based, consultative-selling approach to deliver client based revenue and sales growth. The major goal is to focus on retention of existing clients and the current revenue streams, building new revenue streams through the expansion of FICO Solutions, and enhanced client satisfaction.

The role includes collaborating with clients and virtual teams to research, shape, and drive solution engagements from identification to close at both new and existing accounts. By combining these competencies with strong thought leadership, this role defines and executes an effective business plan involving the sale of FICO Platform, Scoring and Software solutions.

The territory includes Hong Kong and Vietnam.

Responsibilities:

• Will focus on the sales of FICO platform and software solutions.
• Serves as the senior relationship executive for an account managing both client and virtual teams including sales, pre-sales, technology, and PS delivery groups to deliver client satisfaction and revenue growth.
• Actively engages in and pursues the direct sale of FICO solutions to drive towards the successful negotiation and close of assigned business.
• Generates, qualifies and converts new leads through networking and prospecting and executing sales campaigns at existing accounts and in new territories.
• Simultaneously manages the end-to-end delivery of multiple sales engagements from pipeline development through contract negotiations.
• Acts as a representative of FICO at industry conferences and association meetings.
• Maintains in-depth knowledge of FICO's Platform and Solutions offerings.
• Leverages the above details, and knowledge of FICO's core competencies in analytics, software and data to build highly credible relationships with assigned client group(s).
• Work closely with Presales to Identify and translate client-based needs into compelling solutions (via pre-sales) that drive tangible and significant client value (ROI)
• Able to work remotely and independently.

Desired Skills and Experience

• Demonstrated success structuring and selling complex, enterprise software solutions to large clients in financial services/banking.
• Strong understanding of transaction-based, SaaS and cloud-based solution offering.
• Knowledge or experience in Consumer Lending, Credit Risk, Account Management, Retail Banking and Fraud.
• Ability to craft compelling a comprehensive client business plan. Demonstrated ability to craft and sell multi-million dollar client value propositions to "C-suite" executives. Direct experience in selling solutions which either significantly expands the footprint of existing offerings or bundle offerings into a larger solution sale.
• Ability to identify new business opportunities.
• Expert understanding of market trends and specific needs/issues of target clients, coupled with the demonstrated capacity to establish linkages between these needs and FICO offerings.
• Strong understanding of solution delivery requirements to ensure early identification of opportunities outside of traditional offerings.
• Entrepreneurial style, drive and sense of urgency, coupled with the ability to work well with others as part of a solution team. Strong problem-solving and influencing skills. Ability to close deals with the highest possible value proposition.
• Excellent communication, professional presentation and process/organizational skills, as well as strong creative orientation and the ability to craft innovative solutions.
• Strong executive presence and professional image.
• Proven ability to deliver financial results and outstanding client satisfaction.
• Able to apply a disciplined sales structure to complex deals with varying close cycles.

Personal Characteristics

Motivation

• Likes fast pace; high level of daily activity
• Love the chase; then the win
• Independent; likes autonomy/will reject micromanagement
• Pride in company, quality of integrated solution
• Outcome oriented; doesn't confuse activity/productivity
• Won't rest on laurels; driven to perform again and better

Influence

• Confident; persuasive
• Selling style is competent, yet forceful
• Aggressively pursues business; seeks out opportunities others miss
• Candid; sometimes outspoken about internal obstacles

Work Style

• Constant juggler of priorities, work demands and changes in plans
• Very conscientious about follow through and commitments – accomplishes more through quality of delivery
• Embraces accountability
• Disciplined, yet adaptable to pressing demands

Relationship

• Works relationships - aware of who can help make progress
• Builds reputation - clients come first - available and responsive
• Strong communicator - conveys information clearly which others value

Thought Process

• Discerning, accounts (both needs & people) are strategized
• Strives for knowledge - utilizes information to build case for need, problem resolution, leading to purchase
• Like business, enjoys the strategy and the "hunt"
• Can understand & work "pipeline"

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing
• Good Working Environment
• Flexible Work Arrangements

Duties & Responsibilities

• Manage Strategic Client Relationships - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.
• Develop Account Plans and Strategies - Create and execute detailed account plans tailored to each client's goals, aligning business objectives with customized solutions to drive mutual success.
• Drive Revenue Growth and Retention - Identify upselling and cross-selling opportunities within key accounts, negotiate renewals, and support contract management to meet or exceed sales targets.
• Coordinate Cross-Functional Teams - Act as a liaison between clients and internal teams (e.g., sales, marketing, product, operations, support) to ensure seamless delivery and client satisfaction.
• Monitor Account Performance and Reporting - Analyze client performance metrics, prepare regular business reviews, and proactively identify areas for improvement or additional support.
• Market Intelligence and Risk Management - Stay informed about industry trends, competitor activities, and potential risks to anticipate client needs and recommend proactive solutions.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Experience: Minimum of 3–5 years of experience in account management, sales, or customer relationship roles, preferably managing high-value or strategic accounts.

• Skill Sets

• Strong communication, negotiation, and interpersonal skills

• Proven ability to build and maintain client relationships
• Knowledge on using Microsoft Office products.
• Able to work off-hours to facilitate global engagement.
• SAP transactional knowledge will be added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey

What we offer

• Excellent Benefits - Health, Fitness, Personal Wellbeing

• Good Working Environment

• Flexible Work Arrangements

Duties & Responsibilities

• Manage Strategic Client Relationships - Develop and maintain strong, long-term relationships with key clients to ensure satisfaction, loyalty, and continued business growth.

• Develop Account Plans and Strategies - Create and execute detailed account plans tailored to each client's goals, aligning business objectives with customized solutions to drive mutual success.

• Drive Revenue Growth and Retention - Identify upselling and cross-selling opportunities within key accounts, negotiate renewals, and support contract management to meet or exceed sales targets.

• Coordinate Cross-Functional Teams - Act as a liaison between clients and internal teams (e.g., sales, marketing, product, operations, support) to ensure seamless delivery and client satisfaction.

• Monitor Account Performance and Reporting - Analyze client performance metrics, prepare regular business reviews, and proactively identify areas for improvement or additional support.

• Market Intelligence and Risk Management - Stay informed about industry trends, competitor activities, and potential risks to anticipate client needs and recommend proactive solutions.

Requirements

• Education: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.

• Experience: Minimum of 3–5 years of experience in account management, sales, or customer relationship roles, preferably managing high-value or strategic accounts.

• Skill Sets

  • Strong communication, negotiation, and interpersonal skills

  • Proven ability to build and maintain client relationships

  • Knowledge on using Microsoft Office products.

  • Able to work off-hours to facilitate global engagement.

  • SAP transactional knowledge will be added advantage

About us

Arvato Singapore Pte. Ltd. is an innovative and international leading service provider in the field of supply chain management and e-commerce. Partners come together with industry specialists in the fields of Telecommunication, Hightech & Entertainment, Automotive/Bank/Insurance, Healthcare, Consumer Products and Publisher. Using the latest digital technology, Arvato develops, operates and optimizes complex global supply chains and e-commerce platforms, as the strategic growth partner for its customers.

Apply now to join our team and be a part of our exciting journey