7,288 Level 2 Support jobs in Singapore

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various channels.

• Job Description:
• Provide technical assistance to customers via phone, email, or chat
• Respond to customer inquiries in a timely and professional manner
• Serve as the first point of contact for customers, resolving issues and escalating concerns as necessary
• Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction
• Analyze customer feedback to identify trends and areas for improvement

• Education: Bachelor's degree in a related field (e.g., business, communication, psychology)
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and other software applications
• Communication Skills: Excellent written and verbal communication skills, with ability to articulate complex information in a clear and concise manner
• Problem-Solving Skills: Strong analytical and problem-solving skills, with ability to think critically and make sound decisions
• Cultural Competence: Ability to work effectively with diverse customer populations and maintain a customer-centric approach

• Professional Development: Opportunities for training and development to enhance job skills and knowledge
• Medical Insurance: Comprehensive medical insurance coverage
• Career Progress: Opportunities for career advancement and growth within the organization

Our client is a global organization in the IT industry, seeking a Customer Service Representative to join their customer service team for ongoing transformation projects.

• Handle customer inquiries via email and phone, providing excellent service at every interaction.
• Manage stock reservations, delivery scheduling, invoicing, and order tracking.
• Coordinate with internal teams (sales, purchasing, warehouse, service, operations) to resolve issues and support smooth order fulfillment.
• Prepare customer reports (e.g. ETA, order status, POD, serial numbers) and assist with RMA/cancellation requests.
• Liaise with vendors for deal approvals and rebate programs.
• Build and maintain strong relationships with customers and resellers, educating them on tools and processes for seamless transactions.
• Support process improvements and undertake other duties as assigned.

Key Responsibilities:

1. Customer Service
2. Stock Management
3. Order Tracking
4. Reporting
5. Vendor Liaison
6. Relationship Building
7. Process Improvement

To be successful in this role, you will need:

• Min 2 years of working experience in customer service field.
• Experience in using Microsoft Office and SAP.
• Comfortable to work in fast-paced environment.

As a valued member of our team, you can expect:

• A dynamic and supportive work environment.
• Ongoing training and development opportunities.
• A competitive salary and benefits package.

If you are a motivated and experienced professional looking for a new challenge, please submit your resume and cover letter for consideration.

We are a leading laptop repair company specializing in high-quality hardware and software solutions for all major Windows laptop models. Our team is dedicated to providing exceptional customer service and expert technical support. We are looking for a dynamic Help Desk & IT Support Sales Consultant to join our growing team

As a Help Desk & IT Support Sales Consultant, you will play a key role in diagnosing technical issues, performing laptop repairs, and driving sales through excellent customer engagement. You will interact with customers both face-to-face and via phone, providing expert advice and ensuring top-notch service.

• Diagnose & Repair: Identify hardware/software issues in laptops and conduct high-quality repairs independently.
• Technical Expertise: Disassemble and reassemble various Windows laptop models with precision.
• Customer Service: Build strong relationships with customers, ensuring a smooth and positive repair experience.
• Sales & Consultation: Recommend repair solutions, upsell services, and close sales with strong persuasion skills.
• Problem-Solving: Troubleshoot technical issues efficiently and provide clear explanations to customers.
• Team Collaboration: Work closely with technicians and support staff to ensure seamless service delivery.

• Minimum 2 years of experience in sales or customer-facing roles (preferably in mobile/laptop repair).
• Strong knowledge of Windows laptop hardware/software troubleshooting and repair.
• Ability to diagnose, disassemble, and repair laptops independently.
• Excellent communication, negotiation, and presentation skills.
• Customer-focused mindset with strong problem-solving abilities.
• Ability to thrive in a fast-paced, target-driven environment.

• Salary: 2,500–3,000/month (Base Salary)
• Annual Leave: Up to 10 days
• Medical Leave: Up to 14 days
• Health Insurance
• Supplemental Pay: Commission-based incentives

• On-Site Position (No Remote Work)

Interested candidates can send their resume to:

Email:

WhatsApp: +65 9826 6901

Join our team and be part of a company that values expertise, customer satisfaction, and growth

As a customer service officer, you will be the primary point of contact for customers and parents, handling their enquiries through various channels including emails, phone calls, and text messages. Your role will involve assisting in the collection of payment for school fees and merchandise, as well as communicating effectively with teachers and parents to ensure seamless delivery of services.

• Handle customer and parent enquiries
• Assist in collecting payment for school fees and merchandise
• Communicate effectively with teachers and parents
• Perform basic administrative tasks such as attendance marking, filing documents, and printing newsletters
• Count and manage merchandise stock quantity

• Proficiency in English language (reading, writing, and speaking)
• Motivation and hard work
• Meticulous and organized approach

• Work 5 days a week, including weekends
• Weekdays: 11am - 9:30pm
• Weekends: 8:30am - 9:30pm (2 shifts)

The role of a Support Specialist involves providing IT support to employees, handling service requests and ensuring efficient fulfillment.

Key responsibilities include:

• Asset Management: Tracking corporate devices from purchase to disposal.
• Ticket Management: End-to-end process management for all new tickets in the ESM tool, including first call resolution, logging, escalation, and regular follow-up.
• ESM Tools: Utilizing tools such as ServiceNow to manage tickets and adhere to response and resolution times based on ticket severity.
• VIP Support: Providing dedicated support for VIP users and being available for after-hours support as needed.
• System Monitoring: Monitoring the health of corporate systems and escalating abnormalities to the Team Lead.
• Incident Escalation: Escalating company-wide incidents to the Team Lead.
• Service Improvement: Assisting in implementing service improvement plans approved by the team.
• ITIL Frameworks: Adhering to ITIL processes and frameworks, ensuring best practices in IT service management.

Requirements:

• A degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows OS, Active Directory, and common hardware/software troubleshooting for Windows laptops.
• Strong proficiency in Microsoft 365 applications and services, as well as Microsoft Azure.
• Experience with endpoint protection solutions, meeting room video conferencing, and AV solutions.
• Proficiency in using ESM tools like ServiceNow.
• At least 5 years of experience in a service desk or technical support role, with exposure to various devices and applications in a corporate environment.

Technical Skills:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

Job Overview

• This role is ideal for individuals who enjoy working with customers and providing them with solutions to their problems.

Key Responsibilities

• Answer customer calls in a timely and professional manner
• Issue sales orders and resolve any issues that may arise
• Respond to customer emails in a prompt and courteous manner
• Prepare quotations for customers as needed

Working Conditions

• Work in an indoor office environment
• Work on weekdays from 8:30am to 5:30pm, with alternate Saturdays from 8:30am to 12:30pm

Requirements

• Bachelor's degree in a related field or equivalent experience
• Excellent communication and problem-solving skills
• Ability to work in a team environment

Benefits

• A competitive salary ranging from $2200 to $2600
• The opportunity to work with a dynamic team and contribute to the success of the company

Other Information

• No charges will be incurred by candidates for any service rendered
• Candidates can send their resume to our consultant for consideration

We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.

Main Responsibilities:

• Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. They will be strongly team-focused and have proven communication skills.

• Answer contacts promptly and professionally.
• Log/validate all contacts Call Handling Database.
• Resolve a high percentage of customer problems using the relevant tools and systems.

We are looking for someone who is flexible and willing to work variable shift patterns. Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers.

Key Responsibilities:

1. Manage end-to-end all calls logged, providing regular updates to customers on call status.
2. Complete follow-on actions as appropriate.
3. Invoke Escalation Procedures within defined time frames.

Requirements:

• Diploma or degree in any discipline.
• Some basic IT knowledge, preferably in desktop support.
• Ability to communicate at all levels, both technically and non-technically.
• Professional and confident.

Additional Skills:

• Excellent communication (written and oral) and listening skills.
• Strong customer focus with prior experience in a customer service role.
• Strong interpersonal skills.
• Analytical and diagnostic skills.