111 Learning Management jobs in Singapore
Learning Management System Administrator
Posted 18 days ago
Job Viewed
Job Description
Direct message the job poster from HCLTech
The Learning Administrator reports to the Certification Manager. The position is part of the Training Operations group within the Learning & Knowledge Services Department (Technical Training Center). The role involves administrative tasks related to creating training and certification activities for our Global Support Services workforce. The ideal candidate is experienced in learning management system administration.
Responsibilities and Duties:
- Support the ongoing creation, implementation, and development of KLA’s curriculum services, learning management system, training videos, and system-wide training rollouts.
- Update and design training curricula, materials, and programs, including functional technical skills, leadership development, and new initiatives.
- Design visual aspects of curricula, e-learning, and other LMS activities.
- Manage multiple projects based on current curriculum needs.
- Check and verify employee records.
- Reconcile student certification training records.
- Use office automated systems to input data, generate reports, and conduct research projects as requested by the Certification Manager.
- Update logs, databases, and maintain files and documentation.
Requirements:
- Diploma or higher qualification.
- Project management experience in a technical environment.
- Experience with Learning Management Systems.
- Ability to communicate complex concepts clearly and concisely.
- Proven ability to manage multiple projects.
- Proficiency in computer applications for data presentation and analysis.
- Mid-Senior level
- Full-time
- Information Technology
- IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x.
#J-18808-LjbffrLearning Management System Administrator
Posted today
Job Viewed
Job Description
Learning Management System Administrator
Direct message the job poster from HCLTech
The Learning Administrator reports to the Certification Manager. The position is part of the Training Operations group within the Learning & Knowledge Services Department (Technical Training Center). The role involves administrative tasks related to creating training and certification activities for our Global Support Services workforce. The ideal candidate is experienced in learning management system administration.
Responsibilities and Duties:
- Support the ongoing creation, implementation, and development of KLA’s curriculum services, learning management system, training videos, and system-wide training rollouts.
- Update and design training curricula, materials, and programs, including functional technical skills, leadership development, and new initiatives.
- Design visual aspects of curricula, e-learning, and other LMS activities.
- Manage multiple projects based on current curriculum needs.
- Check and verify employee records.
- Reconcile student certification training records.
- Use office automated systems to input data, generate reports, and conduct research projects as requested by the Certification Manager.
- Update logs, databases, and maintain files and documentation.
Requirements:
- Diploma or higher qualification.
- Project management experience in a technical environment.
- Experience with Learning Management Systems.
- Ability to communicate complex concepts clearly and concisely.
- Proven ability to manage multiple projects.
- Proficiency in computer applications for data presentation and analysis.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- IT Services and IT Consulting
Referrals increase your chances of interviewing at HCLTech by 2x.
#J-18808-LjbffrLearning Management System Professional
Posted today
Job Viewed
Job Description
We are seeking a highly skilled professional to drive the strategic direction and development of our Learning Management System.
This is an excellent opportunity for someone with strong leadership skills and experience in coaching, talent management, usability, talent development, rollout, career development, strategy, procurement, project management, interventions, learning management, instructional design, and performance management.
- Develop a strategy and roadmap for the Learning Management System that aligns with organisational goals.
- Coordinate onboarding processes, course development, and enrolment procedures with stakeholders.
- Identify new use cases for the Learning Management System through research and innovation in courseware development.
- Oversee procurement processes, contract evaluation, and ensure compliance with data protection regulations.
- Lead and support the Learning System Support team in daily operations, fostering a positive working environment.
The ideal candidate will possess strong leadership skills, a minimum degree in a related field, and experience in learning management .
Training Manager (Vendor Management / Learning Management System)
Posted 14 days ago
Job Viewed
Job Description
Responsibilities
- Possess Great Attitude to bring the best out our team.
- Be a Team Player.
- Be Autonomous and self-driven.
- Take ownership
Requirements
- Experience in organizing courses for IT related roles.
- Handle multiple teams.
- Be familiar with training vendor management.
- Organise training materials
- Have experience using any Learning Management System.
Assistant Manager, Learning Management
Posted 6 days ago
Job Viewed
Job Description
The Learning Management Lead will spearhead the design, development, and governance of adult learning experiences and curriculum initiatives in alignment with TÜV SÜD’s pedagogical standards and Singapore’s national quality frameworks. This role involves driving blended learning strategies, instructional excellence, and quality assurance across programs. The Lead will liaise with regulators such as SkillsFuture Singapore (SSG) and equivalent bodies across ASEAN (e.g., HRD Corp, TESDA, BNSP), ensuring full compliance and optimal engagement with national training partner requirements.
As a key member of the Business Assurance Academy leadership team, the Learning Management Lead will champion end-to-end curriculum strategy, quality assurance processes, and scalable learning innovation.
- Learning Strategy & Curriculum Leadership:
- Lead curriculum planning and alignment across programmes with TÜV SÜD and SSG frameworks.
- Translate training needs and business strategy into competency-based learning pathways.
Drive adult learning excellence through structured design frameworks (ADDIE, Bloom’s Taxonomy, Gagne’s Nine Events).
Quality Assurance & Regulatory Compliance:
- Implement and monitor internal quality assurance systems to meet SSG’s Training Partner Quality Assurance (TPQA) standards.
- Prepare, review, and audit documentation required for course accreditation and SSG submissions.
- Serve as the Academy's point of contact for audits, validations, and grant scheme-related processes with SSG.
- Ensure all assessment instruments, attendance tracking, and learning evidence adhere to SSG and IAL standards.
Blended Learning & Instructional Design:
- Develop blended learning models incorporating face-to-face, virtual, and workplace learning.
- Oversee production of learning resources (e-learning, facilitator guides, assessments) that reflect adult learning principles.
- Maintain oversight of SCORM-compliant LMS integrations and user experience.
Assessment Development:
- Lead assessment strategy design across all courses including formative and summative methods.
- Review tools for fairness, validity, and reliability, ensuring alignment with IAL’s Six Principles and SSG assessment guidelines.
Stakeholder & Project Management:
- Collaborate closely with subject matter experts, ASEAN regional leads, and internal departments.
- Drive timely delivery of projects with quality outcomes within allocated budget.
- Provide leadership in capability building of part-time trainers and instructional designers.
- Learning design leadership with strong grounding in adult learning principles, blended learning, and curriculum frameworks.
- Quality assurance expertise with proven track record of aligning learning operations to SSG’s TPQA and IAL standards.
- Stakeholder engagement with experience managing accreditation processes and regulator communications.
- LMS & learning technologies including SCORM, virtual facilitation tools, and UX principles.
- Assessment strategy and development, ensuring validity and compliance with national training quality systems.
- Strong communication and influence across diverse stakeholder groups.
- Project and budget management for curriculum design and development initiatives.
- Bachelor’s degree in any field (education, instructional design, or related fields preferred)
- ACTA/ACLP certified; DACE/DDDLP highly preferred
- At least 10 years’ experience in adult education, curriculum development, or instructional leadership
- Familiarity with SkillsFuture Singapore’s regulatory and operational frameworks
- Experience with LMS platforms and SCORM-compatible content
- Subject matter knowledge in ISO standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 14064, ISO 50001, ISO 42001)
- Bonus: Subject matter expertise in cybersecurity or sustainability (carbon accounting, LCA, etc.)
Assistant Manager, Learning Management
Posted today
Job Viewed
Job Description
The Learning Management Lead will spearhead the design, development, and governance of adult learning experiences and curriculum initiatives in alignment with TÜV SÜD’s pedagogical standards and Singapore’s national quality frameworks. This role involves driving blended learning strategies, instructional excellence, and quality assurance across programs. The Lead will liaise with regulators such as SkillsFuture Singapore (SSG) and equivalent bodies across ASEAN (e.g., HRD Corp, TESDA, BNSP), ensuring full compliance and optimal engagement with national training partner requirements.
As a key member of the Business Assurance Academy leadership team, the Learning Management Lead will champion end-to-end curriculum strategy, quality assurance processes, and scalable learning innovation.
Key Responsibilities
- Learning Strategy & Curriculum Leadership:
- Lead curriculum planning and alignment across programmes with TÜV SÜD and SSG frameworks.
- Translate training needs and business strategy into competency-based learning pathways.
Drive adult learning excellence through structured design frameworks (ADDIE, Bloom’s Taxonomy, Gagne’s Nine Events).
Quality Assurance & Regulatory Compliance:
- Implement and monitor internal quality assurance systems to meet SSG’s Training Partner Quality Assurance (TPQA) standards.
- Prepare, review, and audit documentation required for course accreditation and SSG submissions.
- Serve as the Academy's point of contact for audits, validations, and grant scheme-related processes with SSG.
- Ensure all assessment instruments, attendance tracking, and learning evidence adhere to SSG and IAL standards.
Blended Learning & Instructional Design:
- Develop blended learning models incorporating face-to-face, virtual, and workplace learning.
- Oversee production of learning resources (e-learning, facilitator guides, assessments) that reflect adult learning principles.
- Maintain oversight of SCORM-compliant LMS integrations and user experience.
Assessment Development:
- Lead assessment strategy design across all courses including formative and summative methods.
- Review tools for fairness, validity, and reliability, ensuring alignment with IAL’s Six Principles and SSG assessment guidelines.
Stakeholder & Project Management:
- Collaborate closely with subject matter experts, ASEAN regional leads, and internal departments.
- Drive timely delivery of projects with quality outcomes within allocated budget.
- Provide leadership in capability building of part-time trainers and instructional designers.
Required Skills & Competencies
- Learning design leadership with strong grounding in adult learning principles, blended learning, and curriculum frameworks.
- Quality assurance expertise with proven track record of aligning learning operations to SSG’s TPQA and IAL standards.
- Stakeholder engagement with experience managing accreditation processes and regulator communications.
- LMS & learning technologies including SCORM, virtual facilitation tools, and UX principles.
- Assessment strategy and development, ensuring validity and compliance with national training quality systems.
- Strong communication and influence across diverse stakeholder groups.
- Project and budget management for curriculum design and development initiatives.
Preferred Qualifications
- Bachelor’s degree in any field (education, instructional design, or related fields preferred)
- ACTA/ACLP certified; DACE/DDDLP highly preferred
- At least 10 years’ experience in adult education, curriculum development, or instructional leadership
- Familiarity with SkillsFuture Singapore’s regulatory and operational frameworks
- Experience with LMS platforms and SCORM-compatible content
- Subject matter knowledge in ISO standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 14064, ISO 50001, ISO 42001)
- Bonus: Subject matter expertise in cybersecurity or sustainability (carbon accounting, LCA, etc.)
Assistant Manager, Learning Management
Posted 10 days ago
Job Viewed
Job Description
The Learning Management Lead will spearhead the design, development, and governance of adult learning experiences and curriculum initiatives in alignment with TÜV SÜD’s pedagogical standards and Singapore’s national quality frameworks. This role involves driving blended learning strategies, instructional excellence, and quality assurance across programs. The Lead will liaise with regulators such as SkillsFuture Singapore (SSG) and equivalent bodies across ASEAN (e.g., HRD Corp, TESDA, BNSP), ensuring full compliance and optimal engagement with national training partner requirements.
As a key member of the Business Assurance Academy leadership team, the Learning Management Lead will champion end-to-end curriculum strategy, quality assurance processes, and scalable learning innovation.
- Learning Strategy & Curriculum Leadership:
- Lead curriculum planning and alignment across programmes with TÜV SÜD and SSG frameworks.
- Translate training needs and business strategy into competency-based learning pathways.
Drive adult learning excellence through structured design frameworks (ADDIE, Bloom’s Taxonomy, Gagne’s Nine Events).
Quality Assurance & Regulatory Compliance:
- Implement and monitor internal quality assurance systems to meet SSG’s Training Partner Quality Assurance (TPQA) standards.
- Prepare, review, and audit documentation required for course accreditation and SSG submissions.
- Serve as the Academy's point of contact for audits, validations, and grant scheme-related processes with SSG.
- Ensure all assessment instruments, attendance tracking, and learning evidence adhere to SSG and IAL standards.
Blended Learning & Instructional Design:
- Develop blended learning models incorporating face-to-face, virtual, and workplace learning.
- Oversee production of learning resources (e-learning, facilitator guides, assessments) that reflect adult learning principles.
- Maintain oversight of SCORM-compliant LMS integrations and user experience.
Assessment Development:
- Lead assessment strategy design across all courses including formative and summative methods.
- Review tools for fairness, validity, and reliability, ensuring alignment with IAL’s Six Principles and SSG assessment guidelines.
Stakeholder & Project Management:
- Collaborate closely with subject matter experts, ASEAN regional leads, and internal departments.
- Drive timely delivery of projects with quality outcomes within allocated budget.
- Provide leadership in capability building of part-time trainers and instructional designers.
- Learning design leadership with strong grounding in adult learning principles, blended learning, and curriculum frameworks.
- Quality assurance expertise with proven track record of aligning learning operations to SSG’s TPQA and IAL standards.
- Stakeholder engagement with experience managing accreditation processes and regulator communications.
- LMS & learning technologies including SCORM, virtual facilitation tools, and UX principles.
- Assessment strategy and development, ensuring validity and compliance with national training quality systems.
- Strong communication and influence across diverse stakeholder groups.
- Project and budget management for curriculum design and development initiatives.
- Bachelor’s degree in any field (education, instructional design, or related fields preferred)
- ACTA/ACLP certified; DACE/DDDLP highly preferred
- At least 10 years’ experience in adult education, curriculum development, or instructional leadership
- Familiarity with SkillsFuture Singapore’s regulatory and operational frameworks
- Experience with LMS platforms and SCORM-compatible content
- Subject matter knowledge in ISO standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 14064, ISO 50001, ISO 42001)
- Bonus: Subject matter expertise in cybersecurity or sustainability (carbon accounting, LCA, etc.)
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Head of Department, Learning Support Management
Posted 3 days ago
Job Viewed
Job Description
About the Singapore Red Cross Academy
The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.
Job Purpose
This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.
Job Responsibilities
1. Strategic Operations
- Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
- Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
- Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
- Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
- Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.
2. Learner Journey Optimisation
- Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
- Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
- Analyse learner feedback and trends to continuously identify areas for service enhancement.
- Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.
3. Business Development & Sales
- Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
- Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
- Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
- Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.
4. Sales Enablement & Client Relationship Management
- Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
- Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
- Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
- Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.
5. Financial Performance & Strategic Planning
- Analyse financial data to support the development of LSM and organisational sales targets.
- Assess return on investment to guide sales policies and programme development.
- Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
- Oversee the preparation and submission of funding applications.
6. Internal & External Stakeholder Management
- Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
- Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.
Job Specifications
Qualifications and Experience
- Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
- Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.
Additional Skills and Knowledge
- Strong commercial acumen with proven success in sales or revenue-generating roles.
- Excellent leadership, stakeholder management, and cross-functional coordination skills.
- Strong communicator, able to present confidently and build trust with diverse partners.
- Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous
Desired Behavior
- Comfortable working in a fast-paced, mission-driven environment with operational complexity.
Head of Department, Learning Support Management
Posted today
Job Viewed
Job Description
About the Singapore Red Cross Academy
The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.
Job Purpose
This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.
Job Responsibilities
1. Strategic Operations
- Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
- Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
- Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
- Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
- Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.
2. Learner Journey Optimisation
- Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
- Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
- Analyse learner feedback and trends to continuously identify areas for service enhancement.
- Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.
3. Business Development & Sales
- Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
- Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
- Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
- Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.
4. Sales Enablement & Client Relationship Management
- Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
- Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
- Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
- Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.
5. Financial Performance & Strategic Planning
- Analyse financial data to support the development of LSM and organisational sales targets.
- Assess return on investment to guide sales policies and programme development.
- Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
- Oversee the preparation and submission of funding applications.
6. Internal & External Stakeholder Management
- Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
- Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.
Job Specifications
Qualifications and Experience
- Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
- Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.
Additional Skills and Knowledge
- Strong commercial acumen with proven success in sales or revenue-generating roles.
- Excellent leadership, stakeholder management, and cross-functional coordination skills.
- Strong communicator, able to present confidently and build trust with diverse partners.
- Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous
Desired Behavior
- Comfortable working in a fast-paced, mission-driven environment with operational complexity.
Head of Department, Learning Support Management
Posted today
Job Viewed
Job Description
About the Singapore Red Cross Academy
The Singapore Red Cross Academy is the region's go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.
Job Purpose
This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.
Job Responsibilities
1. Strategic Operations
- Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
- Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
- Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
- Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
- Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.
2. Learner Journey Optimisation
- Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
- Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
- Analyse learner feedback and trends to continuously identify areas for service enhancement.
- Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.
3. Business Development & Sales
- Formulate and implement SRCA's business development strategy to accelerate revenue growth.
- Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
- Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
- Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.
4. Sales Enablement & Client Relationship Management
- Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
- Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
- Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
- Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.
5. Financial Performance & Strategic Planning
- Analyse financial data to support the development of LSM and organisational sales targets.
- Assess return on investment to guide sales policies and programme development.
- Identify and evaluate opportunities for external funding and partnerships aligned with SRCA's strategies.
- Oversee the preparation and submission of funding applications.
6. Internal & External Stakeholder Management
- Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
- Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.
Job Specifications
Qualifications and Experience
- Bachelor's Degree in Business Administration, Marketing, Education Management, or a related field.
- Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.
Additional Skills and Knowledge
- Strong commercial acumen with proven success in sales or revenue-generating roles.
- Excellent leadership, stakeholder management, and cross-functional coordination skills.
- Strong communicator, able to present confidently and build trust with diverse partners.
- Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous
Desired Behavior
- Comfortable working in a fast-paced, mission-driven environment with operational complexity.
Adult Education
Upselling
Leadership
Volunteer Engagement
Streamlining
Scalability
Regulatory Compliance
Exceptional Customer Service
Caregiving
Humanitarian
Administration
Tender Submissions
Employee Training
First Aid
Revenue Growth
Business Transformation