111 Learning Management jobs in Singapore

Learning Management System Administrator

Singapore, Singapore HCLTech

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

Learning Management System Administrator

Direct message the job poster from HCLTech

The Learning Administrator reports to the Certification Manager. The position is part of the Training Operations group within the Learning & Knowledge Services Department (Technical Training Center). The role involves administrative tasks related to creating training and certification activities for our Global Support Services workforce. The ideal candidate is experienced in learning management system administration.

Responsibilities and Duties:

  • Support the ongoing creation, implementation, and development of KLA’s curriculum services, learning management system, training videos, and system-wide training rollouts.
  • Update and design training curricula, materials, and programs, including functional technical skills, leadership development, and new initiatives.
  • Design visual aspects of curricula, e-learning, and other LMS activities.
  • Manage multiple projects based on current curriculum needs.
  • Check and verify employee records.
  • Reconcile student certification training records.
  • Use office automated systems to input data, generate reports, and conduct research projects as requested by the Certification Manager.
  • Update logs, databases, and maintain files and documentation.

Requirements:

  • Diploma or higher qualification.
  • Project management experience in a technical environment.
  • Experience with Learning Management Systems.
  • Ability to communicate complex concepts clearly and concisely.
  • Proven ability to manage multiple projects.
  • Proficiency in computer applications for data presentation and analysis.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Learning Management System Administrator

Singapore, Singapore HCLTech

Posted today

Job Viewed

Tap Again To Close

Job Description

Learning Management System Administrator

Direct message the job poster from HCLTech

The Learning Administrator reports to the Certification Manager. The position is part of the Training Operations group within the Learning & Knowledge Services Department (Technical Training Center). The role involves administrative tasks related to creating training and certification activities for our Global Support Services workforce. The ideal candidate is experienced in learning management system administration.

Responsibilities and Duties:

  • Support the ongoing creation, implementation, and development of KLA’s curriculum services, learning management system, training videos, and system-wide training rollouts.
  • Update and design training curricula, materials, and programs, including functional technical skills, leadership development, and new initiatives.
  • Design visual aspects of curricula, e-learning, and other LMS activities.
  • Manage multiple projects based on current curriculum needs.
  • Check and verify employee records.
  • Reconcile student certification training records.
  • Use office automated systems to input data, generate reports, and conduct research projects as requested by the Certification Manager.
  • Update logs, databases, and maintain files and documentation.

Requirements:

  • Diploma or higher qualification.
  • Project management experience in a technical environment.
  • Experience with Learning Management Systems.
  • Ability to communicate complex concepts clearly and concisely.
  • Proven ability to manage multiple projects.
  • Proficiency in computer applications for data presentation and analysis.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x.

#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Learning Management System Professional

Singapore, Singapore beBeeLearningManagement

Posted today

Job Viewed

Tap Again To Close

Job Description

Learning Management System Lead

We are seeking a highly skilled professional to drive the strategic direction and development of our Learning Management System.

This is an excellent opportunity for someone with strong leadership skills and experience in coaching, talent management, usability, talent development, rollout, career development, strategy, procurement, project management, interventions, learning management, instructional design, and performance management.

  1. Develop a strategy and roadmap for the Learning Management System that aligns with organisational goals.
  2. Coordinate onboarding processes, course development, and enrolment procedures with stakeholders.
  3. Identify new use cases for the Learning Management System through research and innovation in courseware development.
  4. Oversee procurement processes, contract evaluation, and ensure compliance with data protection regulations.
  5. Lead and support the Learning System Support team in daily operations, fostering a positive working environment.

The ideal candidate will possess strong leadership skills, a minimum degree in a related field, and experience in learning management .

This advertiser has chosen not to accept applicants from your region.

Training Manager (Vendor Management / Learning Management System)

339949 $6200 Monthly WSH EXPERTS PTE. LTD.

Posted 14 days ago

Job Viewed

Tap Again To Close

Job Description

Responsibilities

  • Possess Great Attitude to bring the best out our team.
  • Be a Team Player.
  • Be Autonomous and self-driven.
  • Take ownership

Requirements

  • Experience in organizing courses for IT related roles.
  • Handle multiple teams.
  • Be familiar with training vendor management.
  • Organise training materials
  • Have experience using any Learning Management System.
This advertiser has chosen not to accept applicants from your region.

Assistant Manager, Learning Management

Singapore, Singapore TUV SUD PSB PTE. LTD.

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

The Learning Management Lead will spearhead the design, development, and governance of adult learning experiences and curriculum initiatives in alignment with TÜV SÜD’s pedagogical standards and Singapore’s national quality frameworks. This role involves driving blended learning strategies, instructional excellence, and quality assurance across programs. The Lead will liaise with regulators such as SkillsFuture Singapore (SSG) and equivalent bodies across ASEAN (e.g., HRD Corp, TESDA, BNSP), ensuring full compliance and optimal engagement with national training partner requirements.

As a key member of the Business Assurance Academy leadership team, the Learning Management Lead will champion end-to-end curriculum strategy, quality assurance processes, and scalable learning innovation.

Key Responsibilities
  • Learning Strategy & Curriculum Leadership:
  • Lead curriculum planning and alignment across programmes with TÜV SÜD and SSG frameworks.
  • Translate training needs and business strategy into competency-based learning pathways.

Drive adult learning excellence through structured design frameworks (ADDIE, Bloom’s Taxonomy, Gagne’s Nine Events).

Quality Assurance & Regulatory Compliance:
- Implement and monitor internal quality assurance systems to meet SSG’s Training Partner Quality Assurance (TPQA) standards.
- Prepare, review, and audit documentation required for course accreditation and SSG submissions.
- Serve as the Academy's point of contact for audits, validations, and grant scheme-related processes with SSG.
- Ensure all assessment instruments, attendance tracking, and learning evidence adhere to SSG and IAL standards.

Blended Learning & Instructional Design:
- Develop blended learning models incorporating face-to-face, virtual, and workplace learning.
- Oversee production of learning resources (e-learning, facilitator guides, assessments) that reflect adult learning principles.
- Maintain oversight of SCORM-compliant LMS integrations and user experience.

Assessment Development:
- Lead assessment strategy design across all courses including formative and summative methods.
- Review tools for fairness, validity, and reliability, ensuring alignment with IAL’s Six Principles and SSG assessment guidelines.

Stakeholder & Project Management:
- Collaborate closely with subject matter experts, ASEAN regional leads, and internal departments.
- Drive timely delivery of projects with quality outcomes within allocated budget.
- Provide leadership in capability building of part-time trainers and instructional designers.

Required Skills & Competencies
  • Learning design leadership with strong grounding in adult learning principles, blended learning, and curriculum frameworks.
  • Quality assurance expertise with proven track record of aligning learning operations to SSG’s TPQA and IAL standards.
  • Stakeholder engagement with experience managing accreditation processes and regulator communications.
  • LMS & learning technologies including SCORM, virtual facilitation tools, and UX principles.
  • Assessment strategy and development, ensuring validity and compliance with national training quality systems.
  • Strong communication and influence across diverse stakeholder groups.
  • Project and budget management for curriculum design and development initiatives.
Preferred Qualifications
  • Bachelor’s degree in any field (education, instructional design, or related fields preferred)
  • ACTA/ACLP certified; DACE/DDDLP highly preferred
  • At least 10 years’ experience in adult education, curriculum development, or instructional leadership
  • Familiarity with SkillsFuture Singapore’s regulatory and operational frameworks
  • Experience with LMS platforms and SCORM-compatible content
  • Subject matter knowledge in ISO standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 14064, ISO 50001, ISO 42001)
  • Bonus: Subject matter expertise in cybersecurity or sustainability (carbon accounting, LCA, etc.)
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Assistant Manager, Learning Management

Singapore, Singapore TUV SUD PSB PTE. LTD.

Posted today

Job Viewed

Tap Again To Close

Job Description

full-time

The Learning Management Lead will spearhead the design, development, and governance of adult learning experiences and curriculum initiatives in alignment with TÜV SÜD’s pedagogical standards and Singapore’s national quality frameworks. This role involves driving blended learning strategies, instructional excellence, and quality assurance across programs. The Lead will liaise with regulators such as SkillsFuture Singapore (SSG) and equivalent bodies across ASEAN (e.g., HRD Corp, TESDA, BNSP), ensuring full compliance and optimal engagement with national training partner requirements.
As a key member of the Business Assurance Academy leadership team, the Learning Management Lead will champion end-to-end curriculum strategy, quality assurance processes, and scalable learning innovation.

Key Responsibilities

  • Learning Strategy & Curriculum Leadership:
  • Lead curriculum planning and alignment across programmes with TÜV SÜD and SSG frameworks.
  • Translate training needs and business strategy into competency-based learning pathways.

Drive adult learning excellence through structured design frameworks (ADDIE, Bloom’s Taxonomy, Gagne’s Nine Events).
Quality Assurance & Regulatory Compliance:
- Implement and monitor internal quality assurance systems to meet SSG’s Training Partner Quality Assurance (TPQA) standards.
- Prepare, review, and audit documentation required for course accreditation and SSG submissions.
- Serve as the Academy's point of contact for audits, validations, and grant scheme-related processes with SSG.
- Ensure all assessment instruments, attendance tracking, and learning evidence adhere to SSG and IAL standards.
Blended Learning & Instructional Design:
- Develop blended learning models incorporating face-to-face, virtual, and workplace learning.
- Oversee production of learning resources (e-learning, facilitator guides, assessments) that reflect adult learning principles.
- Maintain oversight of SCORM-compliant LMS integrations and user experience.
Assessment Development:
- Lead assessment strategy design across all courses including formative and summative methods.
- Review tools for fairness, validity, and reliability, ensuring alignment with IAL’s Six Principles and SSG assessment guidelines.
Stakeholder & Project Management:
- Collaborate closely with subject matter experts, ASEAN regional leads, and internal departments.
- Drive timely delivery of projects with quality outcomes within allocated budget.
- Provide leadership in capability building of part-time trainers and instructional designers.

Required Skills & Competencies

  • Learning design leadership with strong grounding in adult learning principles, blended learning, and curriculum frameworks.
  • Quality assurance expertise with proven track record of aligning learning operations to SSG’s TPQA and IAL standards.
  • Stakeholder engagement with experience managing accreditation processes and regulator communications.
  • LMS & learning technologies including SCORM, virtual facilitation tools, and UX principles.
  • Assessment strategy and development, ensuring validity and compliance with national training quality systems.
  • Strong communication and influence across diverse stakeholder groups.
  • Project and budget management for curriculum design and development initiatives.

Preferred Qualifications

  • Bachelor’s degree in any field (education, instructional design, or related fields preferred)
  • ACTA/ACLP certified; DACE/DDDLP highly preferred
  • At least 10 years’ experience in adult education, curriculum development, or instructional leadership
  • Familiarity with SkillsFuture Singapore’s regulatory and operational frameworks
  • Experience with LMS platforms and SCORM-compatible content
  • Subject matter knowledge in ISO standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 14064, ISO 50001, ISO 42001)
  • Bonus: Subject matter expertise in cybersecurity or sustainability (carbon accounting, LCA, etc.)
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Assistant Manager, Learning Management

609937 $5000 Monthly TUV SUD PSB PTE. LTD.

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

The Learning Management Lead will spearhead the design, development, and governance of adult learning experiences and curriculum initiatives in alignment with TÜV SÜD’s pedagogical standards and Singapore’s national quality frameworks. This role involves driving blended learning strategies, instructional excellence, and quality assurance across programs. The Lead will liaise with regulators such as SkillsFuture Singapore (SSG) and equivalent bodies across ASEAN (e.g., HRD Corp, TESDA, BNSP), ensuring full compliance and optimal engagement with national training partner requirements.

As a key member of the Business Assurance Academy leadership team, the Learning Management Lead will champion end-to-end curriculum strategy, quality assurance processes, and scalable learning innovation.

Key Responsibilities
  • Learning Strategy & Curriculum Leadership:
  • Lead curriculum planning and alignment across programmes with TÜV SÜD and SSG frameworks.
  • Translate training needs and business strategy into competency-based learning pathways.

Drive adult learning excellence through structured design frameworks (ADDIE, Bloom’s Taxonomy, Gagne’s Nine Events).

Quality Assurance & Regulatory Compliance:
- Implement and monitor internal quality assurance systems to meet SSG’s Training Partner Quality Assurance (TPQA) standards.
- Prepare, review, and audit documentation required for course accreditation and SSG submissions.
- Serve as the Academy's point of contact for audits, validations, and grant scheme-related processes with SSG.
- Ensure all assessment instruments, attendance tracking, and learning evidence adhere to SSG and IAL standards.

Blended Learning & Instructional Design:
- Develop blended learning models incorporating face-to-face, virtual, and workplace learning.
- Oversee production of learning resources (e-learning, facilitator guides, assessments) that reflect adult learning principles.
- Maintain oversight of SCORM-compliant LMS integrations and user experience.

Assessment Development:
- Lead assessment strategy design across all courses including formative and summative methods.
- Review tools for fairness, validity, and reliability, ensuring alignment with IAL’s Six Principles and SSG assessment guidelines.

Stakeholder & Project Management:
- Collaborate closely with subject matter experts, ASEAN regional leads, and internal departments.
- Drive timely delivery of projects with quality outcomes within allocated budget.
- Provide leadership in capability building of part-time trainers and instructional designers.

Required Skills & Competencies
  • Learning design leadership with strong grounding in adult learning principles, blended learning, and curriculum frameworks.
  • Quality assurance expertise with proven track record of aligning learning operations to SSG’s TPQA and IAL standards.
  • Stakeholder engagement with experience managing accreditation processes and regulator communications.
  • LMS & learning technologies including SCORM, virtual facilitation tools, and UX principles.
  • Assessment strategy and development, ensuring validity and compliance with national training quality systems.
  • Strong communication and influence across diverse stakeholder groups.
  • Project and budget management for curriculum design and development initiatives.
Preferred Qualifications
  • Bachelor’s degree in any field (education, instructional design, or related fields preferred)
  • ACTA/ACLP certified; DACE/DDDLP highly preferred
  • At least 10 years’ experience in adult education, curriculum development, or instructional leadership
  • Familiarity with SkillsFuture Singapore’s regulatory and operational frameworks
  • Experience with LMS platforms and SCORM-compatible content
  • Subject matter knowledge in ISO standards (e.g., ISO 9001, ISO 14001, ISO 27001, ISO 14064, ISO 50001, ISO 42001)
  • Bonus: Subject matter expertise in cybersecurity or sustainability (carbon accounting, LCA, etc.)
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Learning management Jobs in Singapore !

Head of Department, Learning Support Management

Singapore, Singapore SINGAPORE RED CROSS SOCIETY

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

  • Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
  • Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
  • Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
  • Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
  • Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

  • Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
  • Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
  • Analyse learner feedback and trends to continuously identify areas for service enhancement.
  • Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

  • Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
  • Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
  • Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
  • Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

  • Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
  • Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
  • Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
  • Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

  • Analyse financial data to support the development of LSM and organisational sales targets.
  • Assess return on investment to guide sales policies and programme development.
  • Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
  • Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

  • Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
  • Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

  • Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
  • Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

  • Strong commercial acumen with proven success in sales or revenue-generating roles.
  • Excellent leadership, stakeholder management, and cross-functional coordination skills.
  • Strong communicator, able to present confidently and build trust with diverse partners.
  • Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

  • Comfortable working in a fast-paced, mission-driven environment with operational complexity.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Head of Department, Learning Support Management

Singapore, Singapore SINGAPORE RED CROSS SOCIETY

Posted today

Job Viewed

Tap Again To Close

Job Description

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region’s go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

  • Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
  • Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
  • Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
  • Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
  • Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

  • Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
  • Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
  • Analyse learner feedback and trends to continuously identify areas for service enhancement.
  • Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

  • Formulate and implement SRCA’s business development strategy to accelerate revenue growth.
  • Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
  • Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
  • Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

  • Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
  • Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
  • Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
  • Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

  • Analyse financial data to support the development of LSM and organisational sales targets.
  • Assess return on investment to guide sales policies and programme development.
  • Identify and evaluate opportunities for external funding and partnerships aligned with SRCA’s strategies.
  • Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

  • Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
  • Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

  • Bachelor’s Degree in Business Administration, Marketing, Education Management, or a related field.
  • Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

  • Strong commercial acumen with proven success in sales or revenue-generating roles.
  • Excellent leadership, stakeholder management, and cross-functional coordination skills.
  • Strong communicator, able to present confidently and build trust with diverse partners.
  • Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

  • Comfortable working in a fast-paced, mission-driven environment with operational complexity.
#J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Head of Department, Learning Support Management

Singapore, Singapore SINGAPORE RED CROSS SOCIETY

Posted today

Job Viewed

Tap Again To Close

Job Description

Roles & Responsibilities

About the Singapore Red Cross Academy

The Singapore Red Cross Academy is the region's go-to institute for humanitarian studies, backed by more than six decades of training expertise. The Academy offers specialised first aid, psychosocial support, caregiving and disaster deployment courses, amongst an extensive suite of humanitarian education programmes. Trusted by public learners and over 1,300 organisations for employee training, the Singapore Red Cross Academy empowers individuals and communities with the knowledge and skills to be prepared for emergencies, to save lives, and to create meaningful impact.

Job Purpose

This management role drives the business transformation of the SRCA by optimising operations efficiency and growing revenue streams. You will lead the Learning Support Management (LSM) team, streamlining the learner journey from registration to post-course support, and spearheading business development to expand market share. We are looking for someone with a strong background in sales and client management, with operational expertise in a training or service environment.

Job Responsibilities

1. Strategic Operations

  • Lead the SRCA LSM team to deliver seamless processes for learner registration, scheduling, communications, logistics, and post-course support.
  • Oversee the automation and digitalisation of operational workflows to drive efficiency, enhance user experience, and ensure scalability.
  • Optimise workflows and systems to enhance operational efficiency, ensure regulatory compliance, and uphold high service quality standards.
  • Cultivate and mentor a high-performing team committed to exceptional customer service at the various training spaces.
  • Oversee volunteer engagement strategies for centres activities, including training, events, roadshows, and campaigns.

2. Learner Journey Optimisation

  • Oversee learner touchpoints to ensure timely, accurate, and supportive engagement throughout their entire experience.
  • Initiate and drive process improvements and digitalisation efforts to streamline the learner journey.
  • Analyse learner feedback and trends to continuously identify areas for service enhancement.
  • Evaluate system performance and recommend enhancements to support delivery effectiveness and learner experience.

3. Business Development & Sales

  • Formulate and implement SRCA's business development strategy to accelerate revenue growth.
  • Proactively identify emerging opportunities, new client segments, and potential strategic alliances. Lead outreach activities including proposal development, tender submissions, and partnership negotiations.
  • Champion a sales-driven culture throughout the Academy, ensuring alignment of all initiatives with commercial goals and fostering a proactive mindset towards client acquisition and retention across departments.
  • Collaborate closely with Heads of Centres for First Aid / Psychosocial Support / Humanitarian Education, to develop tailored business development plans for specific programmes, maximising cross-selling and upselling opportunities by strategically bundling and customising offerings.

4. Sales Enablement & Client Relationship Management

  • Establish and maintain a robust, up-to-date client database (CRM), ensuring data integrity and leveraging insights for targeted communication, personalised outreach, and proactive identification of upselling and cross-selling opportunities.
  • Provide guidance to staff on effective client engagement, professional enquiry handling, proactive courses promotion, and successful lead conversion to enrolment.
  • Cultivate and manage key client relationships, serving as a primary point of contact for strategic accounts and representing SRCA at high-profile external engagements, industry events, and meetings with prospective clients or partners.
  • Monitor sales performance metrics, analyse trends, and provide actionable insights to optimise sales processes and strategies for continuous improvement.

5. Financial Performance & Strategic Planning

  • Analyse financial data to support the development of LSM and organisational sales targets.
  • Assess return on investment to guide sales policies and programme development.
  • Identify and evaluate opportunities for external funding and partnerships aligned with SRCA's strategies.
  • Oversee the preparation and submission of funding applications.

6. Internal & External Stakeholder Management

  • Partner with internal stakeholders (e.g., HR, Finance, Marcomms) to support academy operations and marketing campaigns.
  • Maintain robust and positive relationships with key external parties including clients, government agencies, training partners, and vendors.

Job Specifications

Qualifications and Experience

  • Bachelor's Degree in Business Administration, Marketing, Education Management, or a related field.
  • Minimum 8 years of experience in sales, business development, or training operations, with at least 3 years in a leadership or cross-functional role.

Additional Skills and Knowledge

  • Strong commercial acumen with proven success in sales or revenue-generating roles.
  • Excellent leadership, stakeholder management, and cross-functional coordination skills.
  • Strong communicator, able to present confidently and build trust with diverse partners.
  • Familiarity with adult education or government-funded training frameworks (e.g., SSG) is advantageous

Desired Behavior

  • Comfortable working in a fast-paced, mission-driven environment with operational complexity.
Tell employers what skills you have

Adult Education
Upselling
Leadership
Volunteer Engagement
Streamlining
Scalability
Regulatory Compliance
Exceptional Customer Service
Caregiving
Humanitarian
Administration
Tender Submissions
Employee Training
First Aid
Revenue Growth
Business Transformation
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Learning Management Jobs