976 l2 Support jobs in Singapore

Overview:

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities:

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
  
  Develop mitigating and/or preventive solutions
• Able to Perform Shift work

Requirements:

• Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Must have solid SQL scripting experience
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R

Overview

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

• Provide technical support for application related issues and perform daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new staff as well as customers on the technical side of the system and functionalities
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts. Develop mitigating and/or preventive solutions
• Able to perform shift work

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience/background preferred
• Must have solid SQL scripting experience
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R

Overview
This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).
Responsibilities
Provide technical support for application related issues and perform daily service health monitoring, server maintenance and resiliency improvements
The candidate is responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system
Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
Defect fixes and resiliency related improvements
Assist in training new staff as well as customers on the technical side of the system and functionalities
Assist in investigation (L1/L2 support) for user reported issues
Able to write and comprehend complex SQL and Automation scripts. Develop mitigating and/or preventive solutions
Able to perform shift work
Requirements
Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
2 to 4 years of Technical / Application Support experience on multi technology platforms
ITIL v3/v4 certification and strong service oriented experience/background preferred
Must have solid SQL scripting experience
Experience in IT Service Operations preferred
Strong Knowledge and understanding of IT industry environment and business needs
Proven experience supporting Web / Mobile / Client based applications
Morgan McKinley Pte Ltd
Cedric Ferreras
EA Licence No: 11C5502
EA Registration No. R
#J-18808-Ljbffr

Overview:

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities:

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
  Develop mitigating and/or preventive solutions
• Able to Perform Shift work

Requirements:

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Must have solid SQL scripting experience
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R

L2 Technical Support

Location: (onsite) work site for 23 Loyang way Singapore

Provide break/fix support for desktops, laptops, and peripherals

Re-image devices and reinstall/configure applications as needed

Troubleshoot Windows OS, hardware, and enterprise applications

Coordinate with third-party vendors for escalations and hardware replacements

Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.)

Job Type: Contract

Contract length: 12 months

Job Type: Contract

Contract length: 12 months

Expected hours: 40 per week

Join to apply for the
Support Analyst (L1 & L2 support)
role at
Michael Page
Join to apply for the
Support Analyst (L1 & L2 support)
role at
Michael Page
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
About Our Client
Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, international presence, and commitment to innovation and sustainable finance.
Job Description
Provide Level 1 and 2 support for Corporate IT and Security applications
Monitor and manage daily/monthly operational jobs
Communicate with users via phone, chat, email, and ticketing systems
Troubleshoot and resolve incidents, service requests, and issues
Collaborate with cross-functional teams for efficient issue resolution
Escalate complex cases to Level 3 or infrastructure teams as needed
Work closely with project, infrastructure, and production teams on user requests
Generate regular reports on tickets and system performance
Open to work in shifts (ASIA/EMEA), including weekends and on-call
The Successful Applicant
A Successful Support Analyst Should Have
Atleast 4+ years of experience in supporting or developing application
Foundational knowledge of application servers
Basic proficiency in scripting and programming languages such as PowerShell, C#, and Java
Solid understanding of IT production environments, including deployment processes and CI/CD pipelines
Hands-on experience with DevOps tools and pipeline technologies, including Jenkins, JIRA, Nexus, and TFS
Ability to effectively communicate technical concepts to non-technical stakeholders
What's on Offer
Opportunity to work on cutting-edge technologies and solve complex business challenges.
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
Contact: Shilpalekha Bhadoria (Lic No: R / EA no:18S9099)
Quote job ref: JN-
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology and Engineering
Industries Financial Services, Accounting, and Banking
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Why work at Nebius
Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.
Where we work
Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&D hubs across Europe, North America, and Israel. The team of over 800 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&D team.
The Team
Customer Experience
at Nebius AI Cloud involves tackling customers’ challenges and directly impacting their success by solving real-world AI and ML problems at massive GPU cloud scale. You’ll not only resolve issues but also play a key role in shaping clients’ business success by optimizing their AI solutions. Working with advanced GPUs such as H200, B200, and GB200, as well as modern ML frameworks, you’ll influence the development of the Nebius AI Cloud and gain experience at the intersection of infrastructure and AI. With minimal bureaucracy, you’ll have the freedom to innovate, take ownership, and drive change. Opportunities for growth are abundant in this vibrant and supportive professional community.
The role
We are hiring a
Senior L2 Support Engineer
to resolve complex technical issues escalated by Nebius clients and Technical Account Managers. This role demands advanced expertise, strong problem-solving skills, and a customer-focused approach to ensure seamless operations. As a senior team member, you will lead process improvements, mentor junior staff, and develop scalable support practices.
You’re welcome to work remotely from
Singapore .
Your responsibilities will include:
Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments.
Apply ML knowledge to support and optimize model deployment, performance tuning, and integration challenges within ML pipelines.
Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
Collaborate with engineering and product teams to identify patterns, propose enhancements, and contribute to the evolution of systems and services.
We expect you to have:
Bachelor's degree in Computer Science, Information Technology, or a related field.
7+ years of experience in technical support, with 5+ years of hands-on cloud experience.
Flexible availability for rotational shifts and on-call support as required.
Expertise in Linux administration, troubleshooting, and problem-solving.
Intermediate knowledge of machine learning training, inference, and pipelines.
Proficiency in English and Mandarin for effective communication with stakeholders whose primary languages are Mandarin and English.
It will be an added bonus if you have:
(Note: This section appears incomplete in the original description; consider clarifying or removing if no additional info is provided.)
What we offer
Competitive salary and comprehensive benefits package.
Opportunities for professional growth within Nebius.
Hybrid working arrangements.
A dynamic and collaborative work environment that values initiative and innovation.
We’re growing and expanding our products every day. If you’re up to the challenge and are excited about AI and ML as much as we are, join us!
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Overview

At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.

Experience in application implementation projects in financial institutions would be advantageous.

With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment

Basic knowledge on end-to-end web based application infrastructure

• At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
• Experience in application implementation projects in financial institutions would be advantageous.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic knowledge on end-to-end web based application infrastructure.
• Strong stakeholder management and interpersonal skills, with good oral and written communications skill.
• Self-motivated with a strong sense of ownership and accountability.
• A quick mind with a problem-solving aptitude, creative & pragmatic.
• Good project management skills with attention to details, ability to multi-task and work within tight timelines.
• Experience working with cross-cultural teams is a plus.
• Good knowledge of financial institution products and digital platforms are added advantages.

• Application Monitoring Tools
• Incident Management
• Problem Management

Overview

Recent experience in working with Java J2EE applications. Experience in an application support role for min 1 year for support or Developers willing to learn with good knowledge of Java, Unix, SQL. Experience in programming languages such as JAVA/J2EE. Experience in Unix commands, SQL queries. Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, and Shell. Knowledge of Job scheduling, MQ setup, C:D setup experience is a plus. Exposure to the banking industry is a plus. Dynamic individual with a thirst to learn. Strong team player with excellent inter-personal skills. Ownership-oriented and the ability to meet SLAs with no compromise on the quality of the work.

• Must be a graduate of IT or Computer Science
• Must have an IT background and intermediate knowledge, and hands-on experience with SQL and Linux
• Need to have eagerness to learn and perform with commitment
• Need to support including night shift, weekends, and public holidays.