597 l2 Support jobs in Singapore

Job Summary

We are looking for a UNIX L2 Engineer to provide second-level support for UNIX/RHEL systems in a 24x7 environment. The ideal candidate will troubleshoot escalated issues from L1, collaborate with teams to implement resolutions, and support operational stability of enterprise systems.The role involves monitoring, troubleshooting, and supporting Unix-based systems in a Command Centre environment.

Key Responsibilities

• Provide L2 support for UNIX/RHEL servers, ensuring high availability and performance.

• Troubleshoot escalated incidents from L1 and resolve issues in a timely manner.

• Collaborate with L1 and L3 teams to provide guidance, root cause analysis, and solutions.

• Perform system monitoring, patching, and configuration management.

• Follow ITIL processes for incident, problem, and change management.

• Document incidents, resolutions, and operational procedures.

• Participate in shift-based rotations to ensure 24x7 support coverage.

Required Skills

• Strong knowledge of UNIX/Linux (RHEL, Solaris, AIX) administration.

• Experience in L2 support and troubleshooting, including logs analysis and performance tuning.

• Familiarity with shell scripting (Bash, Python, etc.) for task automation.

• ITIL Foundation certification is mandatory.

• Experience working with L1 teams to escalate and resolve issues.

Preferred Skills

• Knowledge of storage, backup, and network basics.

• Experience in ticketing systems and ITSM tools.

• Familiarity with cloud or virtualization environments (AWS, VMware, Nutanix).

• Exposure to system tuning, capacity planning, and advanced troubleshooting is preferred

Responsibilities:

• Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA
• Maintain and monitor internet connectivity on performance related issues
• Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts
• Maintain and update asset inventory listing
• Handle tech refresh for computer assets
• Liaise with vendors related to IT assets
• Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment
• Involve in office build projects that include office expansion and relocation tasks
• Provide timely and progressive update to users on incident/request
• Update new contents into Grab WIki (Confluence) for proper documentation
• Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting

Requirements:

• Bachelor Degree or equivalent in Computer Science or related field

• Minimum of 5 years of IT experience

• Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues

• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

• Apple hardware breakfix skillset

• Experience in handling Jumpcloud, Gsuites, Workato, remedy force & zoom.
• Experience on hardware and peripherals troubleshooting.
• Knowledge on networking that includes connectivity and latency check.
• Familiar with cloud technologies AWS & Azure

Location: 3 Mediaclose, Singapore

Job Description:

RELATIONSHIPS & COMMUNICATION (40%)

• With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch users.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.

CONTINUOUS IMPROVEMENT (30%)

• Identify opportunities to enhance Help Desk processes and workflows.
• Contribute to the development and implementation of Help Desk policies and procedures.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Efficiently maintain the knowledge base / FAQ to avoid dependency on L2 and L3 support teams.
• Introduce processes to consolidate and manage all the service requests flowing to IT department.

PROJECT PLANNING & EXECUTION (10%)

• Part of Command center team to support day1 post critical projects cutover.
• Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

TECHNOLOGY EXPOSURE (20%)

• Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting.
• Overall knowledge about IT Infrastructure within a financial institute and networking devices.

Requirements:

EDUCATION

• Tertiary degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

EXPERIENCE

• 5–8 years of experience in a Help Desk or IT support role with at least 2 years in lead position, preferably Financial Institute.
• HR experience supporting Japanese-speaking users, Japan-based financial institute is highly preferred.
• Azure DevOps, Application Support
• (Good have) Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

SKILLS

• IT service management principles (ITIL preferred).
• Proficiency in ITS tools (e.g., ServiceNow, Jira).
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Collaborate across organization and external providers to solve complex problems creatively.

Job Description:

RELATIONSHIPS & COMMUNICATION (40%)

• With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch users.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.

CONTINUOUS IMPROVEMENT (30%)

• Identify opportunities to enhance Help Desk processes and workflows.
• Contribute to the development and implementation of Help Desk policies and procedures.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Efficiently maintain the knowledge base / FAQ to avoid dependency on L2 and L3 support teams.
• Introduce processes to consolidate and manage all the service requests flowing to IT department.

PROJECT PLANNING & EXECUTION (10%)

• Part of Command center team to support day1 post critical projects cutover.
• Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

TECHNOLOGY EXPOSURE (20%)

• Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting.
• Overall knowledge about IT Infrastructure within a financial institute and networking devices.

Requirements:

EDUCATION

• Tertiary degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

EXPERIENCE

• 5–8 years of experience in a Help Desk or IT support role with at least 2 years in lead position, preferably Financial Institute.
• HR experience supporting Japanese-speaking users, Japan-based financial institute is highly preferred.
• Azure DevOps, Application Support
• (Good have) Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

SKILLS

• IT service management principles (ITIL preferred).
• Proficiency in ITS tools (e.g., ServiceNow, Jira).
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Collaborate across organization and external providers to solve complex problems creatively.

Overview:

This is an opportunity to directly work in a health services sector as an L2 Support Engineer (SQL).

Responsibilities:

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities.
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
  
  Develop mitigating and/or preventive solutions
• Able to Perform Shift work

Requirements:

• Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline
• 2 to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Must have solid SQL scripting experience
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications

Morgan McKinley Pte Ltd

Cedric Ferreras

EA Licence No: 11C5502

EA Registration No. R

Job Description:

RELATIONSHIPS & COMMUNICATION (40%)

• With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch users.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.

CONTINUOUS IMPROVEMENT (30%)

• Identify opportunities to enhance Help Desk processes and workflows.
• Contribute to the development and implementation of Help Desk policies and procedures.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Efficiently maintain the knowledge base / FAQ to avoid dependency on L2 and L3 support teams.
• Introduce processes to consolidate and manage all the service requests flowing to IT department.

PROJECT PLANNING & EXECUTION (10%)

• Part of Command center team to support day1 post critical projects cutover.
• Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

TECHNOLOGY EXPOSURE (20%)

• Maintaining IT Devices (iPads, Desktops, VDI's), and implement processes for comprehensive tracking and reporting.
• Overall knowledge about IT Infrastructure within a financial institute and networking devices.

Requirements:

EDUCATION

• Tertiary degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.

EXPERIENCE

• 5–8 years of experience in a Help Desk or IT support role with at least 2 years in lead position, preferably Financial Institute.
• HR experience supporting Japanese-speaking users, Japan-based financial institute is highly preferred.
• Azure DevOps, Application Support
• (Good have) Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within financial institute.

SKILLS

• IT service management principles (ITIL preferred).
• Proficiency in ITS tools (e.g., ServiceNow, Jira).
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Collaborate across organization and external providers to solve complex problems creatively.

Application Support Analyst (L2)

We are seeking a proactive and dynamic L2 Application Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

Key Responsibilities

• Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
• Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
• Escalate complex cases to Level 3 or technical support teams as needed.
• Ensure timely and successful completion of batch jobs and scheduled tasks.
• Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
• Participate in the implementation of application changes following SOPs for smooth deployments.
• Identify and implement opportunities for automation to reduce manual workload.
• Work in rotating 12-hour shifts to ensure 24/7 system support coverage.

Requirements

• Minimum Diploma in an IT-related discipline.
• 2 years of experience in application support or operations role
• Basic knowledge of Java programming and hands-on coding experience.
• Proficient in SQL, able to construct and execute basic queries.
• Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
• Strong communication skills to interact with stakeholders across various levels.
• Experience with scripting for automation is a plus.
• Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.
• Only Singaporeans as there is a G50 clearance

If you are interested in this position, please apply and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

Registration No: EAP Registration No: R

Job Responsibilities

• Resolve LXP technical issues that are escalated from L1 support.
• Communicate with customer in relation of escalated issues when required .
• Troubleshoot and diagnose problems with LXP admin system.
• Provide detailed solutions and documentation.
• Escalate unresolved issues to L3 support or other specialized teams.
• Contribute to the creation and improvement of support processes and documentation.
• Collaborate with the developers and BA, lead QA to develop test plans.
• Prepare the test cases as per the test scenarios and requirements.
• Execute the test scripts in accordance with priority assigned.
• Document all test results for verification.
• Provide clarifications to developer on the logged error.
• Track and report testing progress and defects resolution progress
• To conduct functional / regression and smoke testing, etc.
• Participate in test plans walkthroughs.

Critical Work Functions / Key Tasks

• Track issues escalated from L1 support and ensure that issues are resolved or responded in a timely manner.
• Manage communication across teams, departments and customer to facilitate issue resolution.
• To conduct functional / regression and smoke testing after patch or new release to ensure system availability.
• Support SIT/ UAT execution and tracking on own reported issues.
• Collaborate with other teams and/or departments to ensure closure of reported and/or escalated issues efficiently.

Key Job Competencies (Knowledge, Skills & Abilities) & Qualifications

• Possess at least a Diploma, 'A" Level or NITEC/Higher NITEC with prior relevant experience.
• 1- 2 years' experience in a similar position are preferable
• Basic knowledge of web & mobile applications. Technology savvy.
• Knowledge in usage of Microsoft office applications (e.g. Excel, Word)
• Knowledge to use and/or configure power automate and/or Copilot is a plus
• Positive working attitude & good interpersonal skills.
• Able to multi-task effectively and assist in any other tasks assigned from time-to-time.
• Able to work under tight timelines and pressure
• Good communication, problem solving and analytical skills.
• Hardworking, dynamic, strong responsibility and a good team player

Overview
We are looking for a UNIX L2 Engineer to provide second-level support for UNIX/RHEL systems in a 24x7 environment. The ideal candidate will troubleshoot escalated issues from L1, collaborate with teams to implement resolutions, and support operational stability of enterprise systems. The role involves monitoring, troubleshooting, and supporting Unix-based systems in a Command Centre environment.
Responsibilities
Provide L2 support for UNIX/RHEL servers, ensuring high availability and performance.
Troubleshoot escalated incidents from L1 and resolve issues in a timely manner.
Collaborate with L1 and L3 teams to provide guidance, root cause analysis, and solutions.
Perform system monitoring, patching, and configuration management.
Follow
ITIL
processes for incident, problem, and change management.
Document incidents, resolutions, and operational procedures.
Participate in shift-based rotations to ensure 24x7 support coverage.
Qualifications
Strong knowledge of
UNIX/Linux (RHEL, Solaris, AIX) administration.
Experience in
L2 support and troubleshooting, including logs analysis and performance tuning.
Familiarity with
shell scripting (Bash, Python, etc.)
for task automation.
ITIL Foundation certification is mandatory.
Experience working with L1 teams to escalate and resolve issues.
Preferred Qualifications
Knowledge of storage, backup, and network basics.
Experience in ticketing systems and ITSM tools.
Familiarity with cloud or virtualization environments (AWS, VMware, Nutanix).
Exposure to system tuning, capacity planning, and advanced troubleshooting is preferred.
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