744 l2 Support jobs in Singapore

Join to apply for the L2 Support Engineer (VIP Support) role at Amaris Consulting

Join to apply for the L2 Support Engineer (VIP Support) role at Amaris Consulting

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:

Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!

Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

We look forward to meeting you!

Job Description

ABOUT THE JOB

• Provide second-line investigation and diagnosis for IT incidents and service requests
• Resolve and close incidents/service requests as per procedures and timelines
• Escalate unresolved issues within agreed service levels
• Ensure incident tickets are updated at all times until resolution
• Liaise with clients, internal support groups, and third-party providers as needed
• Perform PC staging and hardware/software setup
• Execute IMAC (Install, Move, Add, Change) operations
• Conduct regular maintenance and support for hardware and software
• Troubleshoot and resolve PC incidents and VIP requests
• Coordinate with Service Desk for hardware repair requests
• Assist local Server Team during server maintenance activities
• Provide support during special events and conferences
• Support Connected Backup client tools
• Provide basic local network support or assist centralized Network team
  
  
  

• Experience with Level 2 IT support for hardware, software, and network-related issues
• Proficiency with ticketing tools (e.g. ServiceNow) and managing incident lifecycles
• Knowledge of Windows OS, Microsoft Office suite, and Active Directory
• Familiarity with backup tools and standard IT asset management procedures
• Basic understanding of networking (IP, DNS, VPN) and troubleshooting connectivity issues
• Academic background: technical degree or engineering school in IT or related field
• You are customer-focused, organized, and able to prioritize tasks efficiently under pressure
  
  
  

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
  
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Amaris Consulting by 2x

Get notified about new Support Engineer jobs in Singapore, Singapore .

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Join to apply for the L2 Support Engineer (VIP Support) role at Amaris Consulting

Join to apply for the L2 Support Engineer (VIP Support) role at Amaris Consulting

Who are we?
Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.
At Amaris, we strive to provide our candidates with the best possible recruitment experience. We like to get to know our candidates, challenge them, and be able to give them proper feedback as quickly as possible. Here's what our recruitment process looks like:
Brief Call : Our process typically begins with a brief virtual/phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!
Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities!
Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.
As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.
We look forward to meeting you!
Job Description
ABOUT THE JOB

• Provide second-line investigation and diagnosis for IT incidents and service requests
• Resolve and close incidents/service requests as per procedures and timelines
• Escalate unresolved issues within agreed service levels
• Ensure incident tickets are updated at all times until resolution
• Liaise with clients, internal support groups, and third-party providers as needed
• Perform PC staging and hardware/software setup
• Execute IMAC (Install, Move, Add, Change) operations
• Conduct regular maintenance and support for hardware and software
• Troubleshoot and resolve PC incidents and VIP requests
• Coordinate with Service Desk for hardware repair requests
• Assist local Server Team during server maintenance activities
• Provide support during special events and conferences
• Support Connected Backup client tools
• Provide basic local network support or assist centralized Network team
  

• Experience with Level 2 IT support for hardware, software, and network-related issues
• Proficiency with ticketing tools (e.g. ServiceNow) and managing incident lifecycles
• Knowledge of Windows OS, Microsoft Office suite, and Active Directory
• Familiarity with backup tools and standard IT asset management procedures
• Basic understanding of networking (IP, DNS, VPN) and troubleshooting connectivity issues
• Academic background: technical degree or engineering school in IT or related field
• You are customer-focused, organized, and able to prioritize tasks efficiently under pressure
  

• Global Diversity: Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth: With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning: Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture: Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Amaris Consulting by 2x

Get notified about new Support Engineer jobs in Singapore, Singapore .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Position Overview

We are hiring a L2 Support canddiate for our SmartCMS project & support for GPC BAU and Revamp projects.

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
• Develop mitigating and/or preventive solutions

• Diploma or Bachelor’s Degree in Computer Science or other highly technical, scientific discipline
• 1to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications
• Good communication skills
• Hands on experience in SQL query
• Shift work(24*7)

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!

Direct message the job poster from Amaris Consulting

• Troubleshoot and resolve hardware and software issues on desktops and laptops, with a focus on VIP users
• Prioritize and handle all incidents and service requests, ensuring immediate attention to VIP-related tickets
• Perform root-cause analysis for recurring issues and document resolution procedures
• Execute IMAC (Install, Move, Add, Change) tasks including PC staging, hardware and software setups
• Liaise directly with end-users, internal support teams and third-party vendors when needed
• Provide onsite and remote support during special events, meetings, and executive presentations
• Maintain ticketing system with up-to-date status, resolution steps, and follow-ups
• Offer basic local network support and collaborate with central network teams
• Support Connected Backup tools and general IT asset management
• Assist server maintenance tasks in coordination with local server teams
• POS system experience is a plus – not mandatory but appreciated

• 5-7 years of experience with Level 2 IT support in a corporate environment
• Proven track record in VIP end-user support, including C-level stakeholders
• Experience with Windows OS, Microsoft 365 suite, and Active Directory
• Familiarity with POS systems or retail environments is a strong asset
• Knowledge of ITSM tools (e.g. ServiceNow) and ticket lifecycle management
• Understanding of basic network protocols: DNS, VPN, TCP/IP
• Familiarity with hardware repair processes and escalation procedures
• Academic background: technical degree or engineering school in IT or a related field
• You are customer-focused, autonomous, and able to manage pressure with composure

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Direct message the job poster from Amaris Consulting

Talent Acquisition Officer @ Amaris Consulting (Mantu Group)

About the Job

• Troubleshoot and resolve hardware and software issues on desktops and laptops, with a focus on VIP users
• Prioritize and handle all incidents and service requests, ensuring immediate attention to VIP-related tickets
• Perform root-cause analysis for recurring issues and document resolution procedures
• Execute IMAC (Install, Move, Add, Change) tasks including PC staging, hardware and software setups
• Liaise directly with end-users, internal support teams and third-party vendors when needed
• Provide onsite and remote support during special events, meetings, and executive presentations
• Maintain ticketing system with up-to-date status, resolution steps, and follow-ups
• Offer basic local network support and collaborate with central network teams
• Support Connected Backup tools and general IT asset management
• Assist server maintenance tasks in coordination with local server teams
• POS system experience is a plus – not mandatory but appreciated

About You

• 5-7 years of experience with Level 2 IT support in a corporate environment
• Proven track record in VIP end-user support, including C-level stakeholders
• Experience with Windows OS, Microsoft 365 suite, and Active Directory
• Familiarity with POS systems or retail environments is a strong asset
• Knowledge of ITSM tools (e.g. ServiceNow) and ticket lifecycle management
• Understanding of basic network protocols: DNS, VPN, TCP/IP
• Familiarity with hardware repair processes and escalation procedures
• Academic background: technical degree or engineering school in IT or a related field
• You are customer-focused, autonomous, and able to manage pressure with composure

Why Amaris?

At Amaris Consulting, we believe in creating a thriving, positive workplace where every team member can grow, connect, and make a real impact. Here’s what you can expect when you join our dynamic community:

• Global Diversity : Be part of an international team of 110+ nationalities, celebrating diverse perspectives and collaboration.
• Trust and Growth : With 70% of our leaders starting at entry-level, we’re committed to nurturing talent and empowering you to reach new heights.
• Continuous Learning : Unlock your full potential with our internal Academy and over 250 training modules designed for your professional growth.
• Vibrant Culture : Enjoy a workplace where energy, fun, and camaraderie come together through regular afterworks, team-building events, and more.
• Meaningful Impact: Join us in making a difference through our CSR initiatives, including the WeCare Together program, and be part of something bigger.

Equal opportunity

Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Position Overview

We are hiring a L2 Support canddiate for our SmartCMS project & support for GPC BAU and Revamp projects.

Responsibilities

• Provide technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• The candidate is responsible for delivering new and improve capabilities in systems monitoring, recovery and stability aspects of the system
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching and daily health checks
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
• Defect fixes and resiliency related improvements
• Assist in training new Staff as well as customers on the technical side of the system and functionalities
• Assist in investigation (L1/L2 support) for user reported issues
• Able to write and comprehend complex SQL and Automation scripts
• Develop mitigating and/or preventive solutions

Requirements

• Diploma or Bachelor’s Degree in Computer Science or other highly technical, scientific discipline
• 1to 4 years of Technical / Application Support experience on multi technology platforms
• ITIL v3/v4 certification and strong service oriented experience / background preferred
• Experience in IT Service Operations preferred
• Strong Knowledge and understanding of IT industry environment and business needs
• Proven experience supporting Web / Mobile / Client based applications
• Good communication skills
• Hands on experience in SQL query
• Shift work(24*7)

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT!

We're hiring a reliable and technically strong L2 Support Engineer to maintain and support backend systems that power real-time financial clearing and payments. If you enjoy problem-solving, optimizing systems, and working with a range of modern tech tools, we'd love to hear from you.

What You'll Do:

• Manage incidents and resolve application issues with minimal downtime
• Monitor system health, respond to alerts, and support daily operations
• Collaborate with dev teams to fix recurring issues and optimize performance
• Handle deployments, testing support, and security audits (VAPT/APT)
• Ensure timely updates and documentation for all support activities
• Be part of a 24/7 support rotation for critical systems (5 days shift duty)

Requirements:

• Bachelor's degree in Computer Science/Engineering or its equivalent
• 3+ years' backend experience in Java, J2EE, Oracle, SQL, and Unix/Linux
• Good understanding of Software Development Life Cycle (SDLC)
• Hands-on with REST/SOAP APIs, SpringBoot and scripting
• Willingness to be part of a 24x7 on-call shift duty (5 days work week)

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

We regret that only short-listed candidates will be contacted shortly.

Careerally Pte Ltd | EA Licence: 24C2215

Frieda Chan | EA Registration No: R

Overview

IDEMIA Public Security, a division of IDEMIA Group, is the premium provider of trusted biometric solutions that revolutionize public security, identity, travel and transport, and access control. Our solutions—designed using advanced security features and encryption technologies—enable our clients to build safer and fairer societies where people can live, interact, and move freely. IDEMIA Public Security's Travel and Transport division has been pioneering innovative solutions for secure global mobility for over 40 years. Our team of 500+ professionals specializes in ensuring safe movement of people and objects worldwide. With 2200+ installed gates and touchpoints processing 700 million passengers annually, we develop end-to-end solutions, integrating biometrics, ID management, and data analytics to enhance the passenger experience without compromising security. Committed to shaping the future of global travel, we adapt to market needs to ensure secure, efficient journeys.

We are looking for a Help Desk Specialist to work with us at Changi Airport, with a great team with lots of potential for learning and growing.

• Round the clock management of all incoming calls and emails providing response to customer and tracking follow up
• Round the clock monitoring of system status and alerts ensuring all abnormalities and alerts are tracked and investigated
• End to end ticket management from creation till closure respecting SLA or SLO requirements and escalating in event of potential breaches
• Perform impact assessment based on questionnaire and accord handling based on assessed impact level
• Perform first level triage based on documented SOPs and escalate in accordance to escalation matrix
• Document ticket updates and ensure proper communication or reporting to customers on ticket progress
• Report generation

• Excellent communication skill and fluent in English both written and spoken
• Ability to maintain professional disposition and meticulous work under challenging conditions
• Fast learner with ability to think on their feet
• Ability to multi-task when required
• Team player with ability to work solo and unsupervised
• Possess acute situational awareness
• 1 - 2 years of IT Ops management with direct customer management experience
• 1 - 2 years of remote IT support experience
• Cloud administration knowledge is a plus
• ITIL knowledge or certification is a plus
• Must be able to work on 12-hour shifts for 24/7 environment
• Must be able to work at Changi Airport

By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world. We deliver cutting edge, future proof innovation that reach the highest technological standards. We’re well established, and yet still agile. We aren’t too big, and we aren’t too small. And we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Our teams are close and collaborative, maintaining a dialogue and developing human connections matter to us. We are truly international, and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

Each of our locations has its own advantages to offer a collaborative and friendly work environment. IDEMIA. Expect the unexpected. Join the journey of a unique tech company.

IT Support Specialist

We are looking for a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for monitoring workspace health, responding to alerts and troubleshooting connectivity issues.

Main Responsibilities:

• Monitor workspace health, pipeline execution status and resource utilization
• Respond to alerts from Monitoring
• Perform basic troubleshooting on connectivity issues (e.g., workspace access, linked services, network issue)
• Handle access requests and basic enquiries or clarifications
• Update assets inventory, service asset and configuration management, certificate and secret key rotation every month
• Prepare monthly report data, including SLA for incidents/SR tickets info on the tickets, IaaS performance matrix, security reports
• Support SDM on day-to-day activities

Requirements:

• Excellent problem-solving skills and ability to work under pressure
• Strong communication and interpersonal skills
• Ability to learn new technologies quickly

About this role:

This is an exciting opportunity to work in a dynamic and challenging environment with opportunities for growth and development.