679 l1 Support jobs in Singapore

• Monitor and maintain systems (hardware & software) to ensure uptime against SLA commitments.
• Act as first responder to incidents/service calls; perform troubleshooting, basic repairs, or part replacements.
• Create, update, and track tickets in the ticketing system to closure within SLA timelines.
• Escalate unresolved issues according to the escalation matrix.
• Perform preventive and corrective maintenance of IT systems.
• Coordinate with third-party suppliers/contractors to resolve hardware, software, or network-related issues.
• Liaise with customers to address service concerns and resolve technical issues.
• Collaborate with technical teams for advanced problem resolution.
• Perform Install/Move/Add/Change (IMAC) activities when assigned.
• Ensure proper documentation and smooth shift handovers.
• Deliver excellent customer service by building sustainable relationships.
• Perform any other ad-hoc duties as assigned.

• Diploma/Degree in Computer Science, Information Technology, or related discipline.
• 2-3 years of relevant experience in IT/L1 support roles.
• Strong troubleshooting skills with basic knowledge of hardware/software/network issues.
• Ability to work in shifts and handle round-the-clock monitoring.
• Good communication skills with a customer-first approach

• Monitor and maintain systems (hardware & software) to ensure uptime against SLA commitments.
• Act as first responder to incidents/service calls; perform troubleshooting, basic repairs, or part replacements.
• Create, update, and track tickets in the ticketing system to closure within SLA timelines.
• Escalate unresolved issues according to the escalation matrix.
• Perform preventive and corrective maintenance of IT systems.
• Coordinate with third-party suppliers/contractors to resolve hardware, software, or network-related issues.
• Liaise with customers to address service concerns and resolve technical issues.
• Collaborate with technical teams for advanced problem resolution.
• Perform Install/Move/Add/Change (IMAC) activities when assigned.
• Ensure proper documentation and smooth shift handovers.
• Deliver excellent customer service by building sustainable relationships.
• Perform any other ad-hoc duties as assigned.

• Diploma/Degree in Computer Science, Information Technology, or related discipline.
• 2-3 years of relevant experience in IT/L1 support roles.
• Strong troubleshooting skills with basic knowledge of hardware/software/network issues.
• Ability to work in shifts and handle round-the-clock monitoring.
• Good communication skills with a customer-first approach

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years’ experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets

We are seeking a skilled Technical Operations Specialist to join our team in Singapore. As a key member of our IT department, you will play a critical role in ensuring the uptime and smooth operation of our systems.

• System Administration: Monitor and maintain systems (hardware & software) to ensure uptime against SLA commitments.
• Troubleshooting: Act as first responder to incidents/service calls; perform troubleshooting, basic repairs, or part replacements.
• Issue Resolution: Create, update, and track tickets in the ticketing system to closure within SLA timelines.
• Escalation: Escalate unresolved issues according to the escalation matrix.
• Maintenance: Perform preventive and corrective maintenance of IT systems.
• Third-Party Coordination: Coordinate with third-party suppliers/contractors to resolve hardware, software, or network-related issues.
• Customer Liaison: Liaise with customers to address service concerns and resolve technical issues.
• Team Collaboration: Collaborate with technical teams for advanced problem resolution.
• Install/Move/Add/Change Activities: Perform IMAC activities when assigned.
• Documentation: Ensure proper documentation and smooth shift handovers.
• Customer Service: Deliver excellent customer service by building sustainable relationships.

• Diploma/Degree: Diploma/Degree in Computer Science, Information Technology, or related discipline.
• Experience: 2-3 years of relevant experience in IT/L1 support roles.
• Troubleshooting Skills: Strong troubleshooting skills with basic knowledge of hardware/software/network issues.
• Shift Work: Ability to work in shifts and handle round-the-clock monitoring.
• Communication Skills: Good communication skills with a customer-first approach.

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years' experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years’ experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets

Technical Operations Specialist

We are seeking a skilled Technical Operations Specialist to join our team in Singapore. As a key member of our IT department, you will play a critical role in ensuring the uptime and smooth operation of our systems.

Key Responsibilities:

• System Administration: Monitor and maintain systems (hardware & software) to ensure uptime against SLA commitments.
• Troubleshooting: Act as first responder to incidents/service calls; perform troubleshooting, basic repairs, or part replacements.
• Issue Resolution: Create, update, and track tickets in the ticketing system to closure within SLA timelines.
• Escalation: Escalate unresolved issues according to the escalation matrix.
• Maintenance: Perform preventive and corrective maintenance of IT systems.
• Third-Party Coordination: Coordinate with third-party suppliers/contractors to resolve hardware, software, or network-related issues.
• Customer Liaison: Liaise with customers to address service concerns and resolve technical issues.
• Team Collaboration: Collaborate with technical teams for advanced problem resolution.
• Install/Move/Add/Change Activities: Perform IMAC activities when assigned.
• Documentation: Ensure proper documentation and smooth shift handovers.
• Customer Service: Deliver excellent customer service by building sustainable relationships.

Requirements:

• Diploma/Degree: Diploma/Degree in Computer Science, Information Technology, or related discipline.
• Experience: 2-3 years of relevant experience in IT/L1 support roles.
• Troubleshooting Skills: Strong troubleshooting skills with basic knowledge of hardware/software/network issues.
• Shift Work: Ability to work in shifts and handle round-the-clock monitoring.
• Communication Skills: Good communication skills with a customer-first approach.

Overview

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments:

Corporate Secretary : Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations

Accounting & Bookkeeping : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

FinTech payments : Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

We are looking for a L1 Support Engineer (IT Administrator) that is excited about the below Mission and Outcomes.

Mission:

Ensure the security, stability, and efficiency of the company’s IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable seamless business operations.

Outcomes:

1. Onboarding for all new joiners completed on day of joining (99% success)
2. 95% adherence to SLAs for mean time to respond and resolution for all tickets
3. No more than 10% over average weekly ticket volume pending at any time (backlog)
4. 99% laptops compliant with policies (Jumpcloud, Trend Micro, Password Manager) within 1 week of receiving request to onboard/offboard
5. Globally manage all assets devices effectively.

To do this, you will have a minimum of 2 years experience as technical support and you will be located in Singapore.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership : This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility : There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking : Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven : We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way : It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

Tech + services savvy : We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so. You will thrive as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business.

Problem Solving : You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents.

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role.

Screening Interview

A ~30 minute chat with a Talent Acquisition Lead to discuss the role and your experience.

Case study

A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive

A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.

Behavioural fit assessment

A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.

Background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.

Some other great things about working at Sleek…

Humility and kindness : Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility : You’ll be able to work from home and 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits : We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth : You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.