550 l1 Support jobs in Singapore

Join to apply for the
L1 Support Engineer
role at
Epergne Solutions
Responsibilities:
Manage patching and vulnerability assessments for infrastructure across data centers.
Apply patches on Database systems (MSSQL, Oracle) and Linux servers.
Monitor systems for successful patch deployment; generate compliance and effectiveness reports.
Perform daily health checks on Linux servers; report issues not flagged by monitoring tools.
Escalate significant patching and vulnerability issues to L2/L3 teams.
Manage change requests for patches in line with Change Control and ITIL standards.
Coordinate patch schedules and change plans with application and business owners.
Participate in shift rotations, supporting 24x7 operations.
Perform other related duties as assigned.
Requirements:
1–3 years of experience with patching on databases (MSSQL, Oracle) and Linux systems.
Basic knowledge of Linux/Unix commands and system administration.
Familiarity with VMware environments.
Experience with database patching and L1 troubleshooting.
Understanding of Windows OS (preferred, not mandatory).
Knowledge of Oracle and MariaDB databases.
Strong collaboration skills for cross-team coordination.
Proficiency in Excel is a plus.
Good communication skills and team-oriented attitude.
Willing to work in shifts, including weekends.
Additional Details
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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Job Description

• Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors
• Provide 1st level troubleshooting to customers.
• Respond to customer calls in a professional and courteous manner
• Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers
• Participate in Daily Operations Review Meeting
• Able to do initial diagnostic, categorization, set priority, dispatch job
• Able to support & coordinate with Support teams in incident/problem investigation and resolution.
• Able to identify incident trends in order to elevate incidents in accordance with standard operating procedures.
• Ensure timely case attention, resolution, escalation and closure, so that SLA is met.
• Ensure timely escalation of major and critical incidents.
• Ensure timely submission of daily and periodic statistics and reports.
• Ensure timely reporting of services outages or degradation and/ or batch failures
• Contribute and Submit knowledge request if found lacking in the knowledgebase.
• Liaise with internal and external vendors to satisfy customer queries
• Proactively assist customers to avoid or reduce problem occurrence.
• Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk

Requirements

• Diploma or Certification in Information Technologies related fields.
• Minimum of 1-2 years of post-education IT work experience required.
• Working knowledge on Windows, Unix and Network.
• Basic Configuration and Administration of PC and Laptops will be a plus.
• Proficient level of computer skills including O365. Data analysis skill using Excel and Power BI will be a plus.
• Experience with call tracking / ticket management system (ServiceNow or Jira), Autotask preferred
• Experience with Managed Services, IT Integration and/or Consulting experience a plus
• Must be able to work independently and/or in a team environment
• Ability to deliver valuable and professional IT services to external clients
• Time management and organizational skills to efficiently complete assigned tasks
• Good communication skills to ensure successful resolution to client issues
• Ability to interact professionally with a diverse group of colleagues, vendors and clients
• Ability to work on site at client locations with respect to client’s work environment & staff
• Capable of maintaining a calm cool composure even when navigating challenging situations and frustrated clients
• Provide excellent communication with client while on site assuring superior client service
• Willing to work shifts – 12-hr shift including Public Holidays and Weekends.
• Fully Vaccinated

Provide technical support to staff on hardware and software issues.
Perform troubleshooting for external client’s platform related problems (Remote/On-site).
Respond promptly to incident, investigate & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service requests in a timely manner.
Evaluate and recommend PC, Servers, and Network hardware products for purchase.
Liaise with PC equipment vendors for purchase of PCs, Server and Network hardware products.
Perform follow-up with vendor on replacement of hardware.
Implement and manage IT Supporting records and activities through a ticketing system.
Provide relevant reports on IT Support activities to stakeholders.
System Administration
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Perform local server administration to facilitate software distribution & patch management service.
Manage and deploy Global related policies for patch management.
Collaborate with the IT team to implement and maintain security protocols and measures.
Perform asset management & ensure up to date asset records.
Project Management
Involve in client platform project implementation/testing/deployment/upgrade.
Submit progress reports.
Job Requirements
Minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline.
Excellent technical knowledge of network and PC hardware, including Microsoft Windows/M365 platform.
Hands-on experience with hardware installation, configuration, and maintenance.
Working technical knowledge of current network protocols, operating systems, and standards.
Ability to conduct research into PC issues and products as required.
Able to read and understand technical manuals and write technical documentation.
Familiarity with IT service management tools and ticketing systems is a plus
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Overview
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on growing their business and serving customers. Sleek operates 3 business segments: Corporate Secretary, Accounting & Bookkeeping, FinTech payments. Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK, with around 500 staff. We are backed by world-class investors and aim to be a cash flow positive, tech-enabled company based out of Singapore.
We are looking for a L1 Support Engineer (IT Administrator) who is excited about joining the team and contributing to our mission and outcomes.
Mission
Mission:
Ensure the security, stability, and efficiency of the company’s IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable seamless business operations.
Outcomes
Onboarding for all new joiners completed on day of joining (99% success)
95% adherence to SLAs for mean time to respond and resolution for all tickets
No more than 10% over average weekly ticket volume pending at any time (backlog)
99% laptops compliant with policies (Jumpcloud, Trend Micro, Password Manager) within 1 week of receiving request to onboard/offboard
Globally manage all assets devices effectively.
Requirements
To do this, you will have a minimum of 2 years experience as technical support and you will be located in Singapore.
Behavioural fit
Ownership:
Reliability and accountability to see tasks through to completion and proactively help with challenges.
Humility:
Open-mindedness to feedback and willingness to learn from others; fosters collaboration.
Structured Thinking:
Ability to balance needs across complex services, countries and cultures to deliver pragmatic solutions.
Data driven:
Use data to support decisions in a 15,000-customer environment.
Can have tough conversations in a positive way:
Handle difficult interpersonal situations with kindness to build trust.
Tech + services savvy:
Thrive in a tech-enabled services business, leveraging software to scale operations.
Problem Solving:
Diagnose and resolve production issues quickly and perform post-incident reviews.
The Interview Process
The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish. Interviews may be held over video call or in person depending on location and role.
Screening Interview : ~30 minute chat with a Talent Acquisition Lead to discuss the role and experience.
Case study : ~60 minute chat with the Hiring Manager, including real-life challenges and approach to solving them.
Career deep dive : ~60 minute discussion with Hiring Manager about last 1-2 roles.
Behavioural fit assessment : ~60 minute chat with HR or leadership to explore recent work situations.
Offer + reference interviews : Non-binding offer verbally or by email, followed by references.
Background checks
(required for regulated roles): Sleek may perform checks on education, criminal history, political exposure, bankruptcy or adverse credit history. Consent is obtained prior to checks; adverse results may impact probation.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.
Additional information
Humility and kindness : We hire for humility and foster a diverse, inclusive environment.
Flexibility : Remote work options, flexible hours, and up to 1 month/year fully remote from anywhere in the world.
Financial benefits : Competitive salaries, generous PTO, and potential eligibility for an employee share ownership plan.
Personal growth : Responsibility, autonomy, training programs, and exposure to AI initiatives; opportunity to grow professionally and personally.
Sleek is a certified B Corp and is committed to sustainable practices, including reforestation and reducing paper use. We aim to be Carbon Neutral by 2030.
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Overview
Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs. We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space. We operate 3 business segments:
Corporate Secretary : Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
Accounting & Bookkeeping : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
FinTech payments : Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset. We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
Role and Mission
We are looking for a L1 Support Engineer (IT Administrator)
that is excited about the below Mission and Outcomes.
Mission:
Ensure the security, stability, and efficiency of the company’s IT infrastructure by managing systems, networks, and user access, providing timely technical support, and implementing best practices to enable seamless business operations.
Outcomes:
Onboarding for all new joiners completed on day of joining (99% success)
95% adherence to SLAs for mean time to respond and resolution for all tickets
No more than 10% over average weekly ticket volume pending at any time (backlog)
99% laptops compliant with policies (Jumpcloud, Trend Micro, Password Manager) within 1 week of receiving request to onboard/offboard
Globally manage all assets devices effectively.
To do this, you will have a minimum of 2 years experience as technical support and you will be located in Singapore.
Behavioural fit
Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
Ownership : This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
Humility : There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.
Structured Thinking : Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.
Data driven : We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.
Can have tough conversations in a positive way : It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.
Tech + services savvy : We are a tech-enabled services business, automating traditional, manual processes and delighting customers while doing so. You will thrive as someone who understands and is excited by the challenges and opportunities of utilising software to scale a business.
Problem Solving : You’ll need to be able to think on your feet as this role requires you to identify, diagnose, and resolve production issues quickly, reducing downtime. You will leverage your strong infrastructure and development skills in post-incident reviews to find the underlying cause of failures and prevent future incidents.
The Interview Process
The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish. Whether the interviews are held over video call or in person will depend on your location and the role.
Screening Interview
A ~30 minute chat with a Talent Acquisition Lead to discuss the role and your experience.
Case study
A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.
Career deep dive
A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.
Behavioural fit assessment
A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.
Offer + reference interviews
We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.
Background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. This may include using external vendors to verify the below:
Your education
Any criminal history
Any political exposure
Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.
Additional information
Some other great things about working at Sleek.
Humility and kindness : Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility : You’ll be able to work from home and 2 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
Financial benefits : We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth : You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.
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Responsibilities
Provide first‐call resolution via phone/email for IT incidents.
Troubleshoot and escalated issues to L2 engineers when needed.
Track cases, update customers, and ensure closure within SLA.
Assist with Active Directory password resets and MS Outlook support.
Deliver a great customer experience every time.
Qualifications
Diploma in IT or related fields.
Min. 1 year IT helpdesk / desktop support experience.
Knowledge of Windows OS, MS Outlook, Active Directory.
Strong communication and problem‐solving skills.
Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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About STYL Solutions

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are seeking a proactive and customer-oriented L1 Technical Support Engineer to provide first-line support for our solutions, including terminals, devices, and related software platforms. This role will handle user inquiries, diagnose and resolve basic technical issues, and escalate complex cases to higher-level engineers or product teams. You will play a key role in ensuring smooth operations for our customers by delivering efficient technical assistance and professional service across multiple support channels.

Responsibilities:

1. First-Level Troubleshooting & Technical Assistance

• Act as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
• Diagnose and resolve common problems through guided troubleshooting steps.
• Assist clients with system setup, configuration, and basic user guidance.
• Refer to internal knowledge base and documentation to provide accurate, consistent solutions.
• Escalate unresolved or critical issues to L2/L3 engineers or product specialists, ensuring clear case handover.

2. Incident Management & Documentation

• Log all customer interactions and technical issues in the support ticketing system.
• Categorize and prioritize incidents to ensure timely resolution within agreed SLAs.
• Track open cases, provide regular status updates to customers, and close tickets upon resolution.
• Prepare reports on recurring issues, escalation trends, and resolution performance to support process improvement.

3. Customer Support & Relationship Management

• Provide prompt, clear, and professional communication to customers across phone, email, and chat support channels.
• Conduct follow-ups with clients to confirm systems and devices are fully functional after troubleshooting.
• Maintain strong, professional relationships with customers by delivering reliable and empathetic support.
• Act as the voice of the customer by capturing feedback and sharing insights with internal teams to improve products and services.

Job Requirements

• Diploma/Degree in Information Technology, Computer Science, or related discipline.
• 1-3 years of experience in IT helpdesk or technical support related roles
• Good understanding of POS systems, payment-related solutions and JIRA Service Management Platform is an advantage.
• Strong problem-solving and analytical skills with the ability to multitask.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Familiarity with remote support tools, ticketing systems, and troubleshooting methodologies.
• Willingness to support field deployments or on-site maintenance when required.
• Language proficiency in Mandarin for liaising with mandarin-speaking stall owners and merchants will be a plus

About STYL Solutions

Ride on the wave of Industry 4.0 Join STYL Solutions in the forefront of using Fintech and IoT technologies for smart city/nation transformation. Headquartered in Singapore with R&D center in Vietnam, STYL Solutions designs, develops, and supplies hardware, software and integrated solutions for applications in payment, loyalty management, location tracking, self-service operation, telemetry.

Our market segment coverage extends from financial services, retail, mass transit, education to social services markets in Singapore and South Asia Pacific.

Our vision is to use Fintech and IoT to create smart and efficient cities that enhance Quality of Life through convenience and healthier living.

Job Description

We are seeking a proactive and customer-oriented L1 Technical Support Engineer to provide first-line support for our solutions, including terminals, devices, and related software platforms. This role will handle user inquiries, diagnose and resolve basic technical issues, and escalate complex cases to higher-level engineers or product teams. You will play a key role in ensuring smooth operations for our customers by delivering efficient technical assistance and professional service across multiple support channels.

Responsibilities

1. First-Level Troubleshooting & Technical Assistance

• Act as the first point of contact for customers experiencing technical issues with hardware, software, or connectivity.
• Diagnose and resolve common problems through guided troubleshooting steps.
• Assist clients with system setup, configuration, and basic user guidance.
• Refer to internal knowledge base and documentation to provide accurate, consistent solutions.
• Escalate unresolved or critical issues to L2/L3 engineers or product specialists, ensuring clear case handover.

2. Incident Management & Documentation

• Log all customer interactions and technical issues in the support ticketing system.
• Categorize and prioritize incidents to ensure timely resolution within agreed SLAs.
• Track open cases, provide regular status updates to customers, and close tickets upon resolution.
• Prepare reports on recurring issues, escalation trends, and resolution performance to support process improvement.

3. Customer Support & Relationship Management

• Provide prompt, clear, and professional communication to customers across phone, email, and chat support channels.
• Conduct follow-ups with clients to confirm systems and devices are fully functional after troubleshooting.
• Maintain strong, professional relationships with customers by delivering reliable and empathetic support.
• Act as the voice of the customer by capturing feedback and sharing insights with internal teams to improve products and services.

Job Requirements

• Diploma/Degree in Information Technology, Computer Science, or related discipline.
• 1-3 years of experience in IT helpdesk or technical support related roles
• Good understanding of POS systems, payment-related solutions and JIRA Service Management Platform is an advantage.
• Strong problem-solving and analytical skills with the ability to multitask.
• Excellent communication and interpersonal skills, with a customer-first mindset.
• Familiarity with remote support tools, ticketing systems, and troubleshooting methodologies.
• Willingness to support field deployments or on-site maintenance when required.
• Language proficiency in Mandarin for liaising with mandarin-speaking stall owners and merchants will be a plus

Join to apply for the
Support Analyst (L1 & L2 support)
role at
Michael Page
Join to apply for the
Support Analyst (L1 & L2 support)
role at
Michael Page
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
About Our Client
Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, international presence, and commitment to innovation and sustainable finance.
Job Description
Provide Level 1 and 2 support for Corporate IT and Security applications
Monitor and manage daily/monthly operational jobs
Communicate with users via phone, chat, email, and ticketing systems
Troubleshoot and resolve incidents, service requests, and issues
Collaborate with cross-functional teams for efficient issue resolution
Escalate complex cases to Level 3 or infrastructure teams as needed
Work closely with project, infrastructure, and production teams on user requests
Generate regular reports on tickets and system performance
Open to work in shifts (ASIA/EMEA), including weekends and on-call
The Successful Applicant
A Successful Support Analyst Should Have
Atleast 4+ years of experience in supporting or developing application
Foundational knowledge of application servers
Basic proficiency in scripting and programming languages such as PowerShell, C#, and Java
Solid understanding of IT production environments, including deployment processes and CI/CD pipelines
Hands-on experience with DevOps tools and pipeline technologies, including Jenkins, JIRA, Nexus, and TFS
Ability to effectively communicate technical concepts to non-technical stakeholders
What's on Offer
Opportunity to work on cutting-edge technologies and solve complex business challenges.
A collaborative and supportive team environment.
Career growth opportunities and continuous learning.
Contact: Shilpalekha Bhadoria (Lic No: R / EA no:18S9099)
Quote job ref: JN-
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology and Engineering
Industries Financial Services, Accounting, and Banking
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