666 l1 Support jobs in Singapore

Join to apply for the L1 Support Engineer role at Epergne Solutions

Responsibilities:

1. Manage patching and vulnerability assessments for infrastructure across data centers.
2. Apply patches on Database systems (MSSQL, Oracle) and Linux servers.
3. Monitor systems for successful patch deployment; generate compliance and effectiveness reports.
4. Perform daily health checks on Linux servers; report issues not flagged by monitoring tools.
5. Escalate significant patching and vulnerability issues to L2/L3 teams.
6. Manage change requests for patches in line with Change Control and ITIL standards.
7. Coordinate patch schedules and change plans with application and business owners.
8. Participate in shift rotations, supporting 24x7 operations.
9. Perform other related duties as assigned.

Requirements:

1. 1–3 years of experience with patching on databases (MSSQL, Oracle) and Linux systems.
2. Basic knowledge of Linux/Unix commands and system administration.
3. Familiarity with VMware environments.
4. Experience with database patching and L1 troubleshooting.
5. Understanding of Windows OS (preferred, not mandatory).
6. Knowledge of Oracle and MariaDB databases.
7. Strong collaboration skills for cross-team coordination.
8. Proficiency in Excel is a plus.
9. Good communication skills and team-oriented attitude.
10. Willing to work in shifts, including weekends.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

Responsibilities:
Monitoring & Alerts:
Track workspace health, pipeline execution status, and resource utilization.
Respond to alerts from monitoring systems.
Support active monitoring via email and MS Teams support channels.
Basic Troubleshooting:
Validate connectivity issues (e.g., workspace access, linked services, network problems).
Understand functionalities within the current project scope, either app-related or infrastructure-related.
User Support:
Handle access requests and provide basic inquiries or clarifications.
Serve as the first point of contact for users.
Support system SLA 24/7.
- Update assets inventory, including service asset and configuration management, certificate, and secret key rotation, on a monthly basis.
Send notifications for scheduled server patching and obtain customer approval.
Prepare monthly reports, such as SLA for incidents/SR tickets, IaaS performance metrics, and security reports.
- Be on standby via phone for support at all times.
Assist SDM with daily activities.
Ticket Management:
Monitor the dashboard according to office hours.
Perform triage, assessment, and clarification on tickets.
Escalate issues to L2 support with complete and ready information.
Follow up on pending tickets with third parties and required action items daily.
- Log incidents and service requests on behalf of customers or internally.
Routine Checks:
Monitor remaining SLA for each incident and escalate to SDM if progress is slow.
Ensure SR progress, unless awaiting customer clarification.
Follow up on pending clarifications from customers.
- Coordinate troubleshooting activities and update customers on outcomes, including interim or permanent solutions.
#J-18808-Ljbffr

Responsibilities:

- Monitoring & Alerts:

- Track workspace health, pipeline execution status, and resource utilization.

- Respond to alerts from Monitoring

- Active monitoring email / MS team support channel.

- Basic Troubleshooting:

- Validate connectivity issues (e.g., workspace access, linked services, network issue).

- Understand the functionalities from current project scope either App or Infra related.

- User Support:

- Handle access requests and basic enquiry or clarification.

- 1st layer of contact from user

- Support for system SLA 24/7.

- Update assets inventory, service asset and configuration management, certificate, secret key rotation management - every month

- Send the notification for schedule server patching and get approval from customer

- Prepare the monthly report data, ex: SLA for incidents/SR tickets info on the tickets, IaaS performance matrix, security reports.

- Phone stand by for support - anytime

- Support SDM on day 2 day activities.

- Ticket Management:

- Monitor the dashboard according to user office hour

- Do triage, assessment, clarification etc on the tickets

- Escalate to L2 support with ready / complete information on the issue/SR.

- Follow up the pending ticket to 3rd parties and action items that are required on a daily

basis.

- Log incidents and service requests - on behalf of customers or just for internal

- Routine Checks:

- remaining SLA for each incident ticket, and escalate to SDM when the progress is slow.

- Ensure the SR progress is moving, unless pending clarification from the customer.

- follow up on the pending clarification from the customer.

- coordinate the troubleshooting activities and update customers on the outcome - either interim or perm solution, etc.

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years’ experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years' experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets

KEY OBJECTIVE
Internal IT EUC L1 onsite support for 50+ users
Work closely with Central IT hub team on the L2/L3 operations support
Work closely with APAC Transformation team on the projects with onsite support
Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.
RESPONSIBILITIES
IT Onboarding & Offboarding as per company standards with laptop build & setup
L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
Inventory, assets & vendor management
Execution of the local project as per guidelines from regional team
IT Procurement
End user training
User adoptions
REQUIREMENTS
Mandatory:
Proven track record in IT infrastructure operations & projects with minimum 2–3 years’ experience
Expertise in PC Support and troubleshooting
Expertise in Windows 11 & Microsoft Office 365
Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
Basic Knowledge & Awareness of Information / DATA Security and tools
Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
Knowledge and Experience in Ticketing systems to manage the end users tickets
#J-18808-Ljbffr

KEY OBJECTIVE

• Internal IT EUC L1 onsite support for 50+ users
• Work closely with Central IT hub team on the L2/L3 operations support
• Work closely with APAC Transformation team on the projects with onsite support
• Work closely with GDC / APAC Security & Governance team on the IT Audit & Compliance for the Corporate IT related area only.

RESPONSIBILITIES

• IT Onboarding & Offboarding as per company standards with laptop build & setup
• L1 Onsite support for Office IT Infrastructure for the Network, WiFi, VC, Printers, CCTV & Door access when needed
• Inventory, assets & vendor management
• Execution of the local project as per guidelines from regional team
• IT Procurement
• End user training
• User adoptions

REQUIREMENTS

Mandatory:

• Proven track record in IT infrastructure operations & projects with minimum 2–3 years’ experience
• Expertise in PC Support and troubleshooting
• Expertise in Windows 11 & Microsoft Office 365
• Basic Knowledge of Networking includes LAN, WiFi, Internet & VPN
• Basic Knowledge & Awareness of Information / DATA Security and tools
• Strong, logical communication in English, and ability to communicate effectively with people at all levels of the organization
• Knowledge and Experience in Ticketing systems to manage the end users tickets

Roles and Responsibilities

• Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
• Provide day-to-day tech support for the clients.
• Help to add hardware and other applications as required for the clients.
• Support of replacement and upgrade for computer & server equipment.
• Monitoring and maintenance of the System (hardware and software)
• Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
• Escalate when necessary in accordance to escalation matrix
• Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
• Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
• Liaise and work closely with customer to address service concerns and to solve technical problems.
• Work with technical team to resolve more advanced issues when necessary
• Perform Install / Move / Add / Change (IMAC) activities as tasked
• Ensure all material are properly documented and handed over during shift changes

Skills:

• Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
• Basic Knowledge on Active Directory
• Basic knowledge on Switches/Servers
• Image deployment (Laptop/Desktop)

IT Technical Support (Government Sector / L1 support)

Working Hours: Mon-Fri

Working Location: Pasir Panjang

Salary Package: Up to $3600 (basic) x 12 months

Job Type: Contract (1 year)

Responsibilities

• Provide first-level technical support and troubleshooting for products and systems
• Handle user queries and incidents through ticketing system
• Document technical issues and maintain knowledge base
• Conduct basic system health checks and monitoring
• Escalate complex technical issues to relevant teams

Requirements

• Strong IT troubleshooting capabilities
• Knowledge of basic networking concepts
• Proficiency in Microsoft Office Suite
• Customer service orientation

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Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781