223 Knowledge Management jobs in Singapore

Job Title:

A leading Knowledge Management Professional is required to develop and implement effective knowledge management strategies.

We are looking for a candidate with a keen interest in risk management work to support the work of the Law Society’s Knowledge Management department and other departments as required.
The successful candidate must be a qualified lawyer who has experience in working in a law practice environment.
The specific duties include providing legal support for and legal review of, including but not limited to, the following:
To assist in drafting articles, briefings, presentations, guidance notes, policies and procedures pertaining to risk management in the legal profession (including, but not limited to, anti-money laundering)
To help administer the Law Society’s Unclaimed Money Fund (“ UMF ”) and review incoming UMF applications
To assist in giving guidance regarding (including but not limited to, the Legal Profession Act 1966, Legal Profession (Accountant’s Report) Rules and Legal Profession (Solicitors’ Accounts) Rules) from solicitors and law practices in consultation with relevant departments in the Law Society
To support the work of various practice committees
Requirements
· Bachelor’s Degree in Law from a recognized university
· Experience in working in a law practice environment of at least 1 year preferred
· Prior AML experience preferred
· Litigation background preferred
· Able to conduct legal research
· Strong command of English and writing and communication skills
· Able to multi-task and work independently within tight deadlines
· Attentive to details
· Self-motivated and resourceful
· A team player who demonstrates team spirit and collaboration with others
· Strong organizational skills and able to manage competing priorities effectively
· A positive attitude, adaptable to changes and open and wiling to learn
· A proactive attitude to take initiative on matters and has a sense of responsibility for the work given
· Proficient in MS Word, Excel and PowerPoint
Please note that only shortlisted candidates will be notified.
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Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• Premium workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Creating, editing, and updating knowledge articles, FAQs, and other resources used by agents.
• Identifying and gathering knowledge from various sources, including subject matter experts (SMEs), training materials, and customer interactions.
• Ensuring the knowledge base is accurate, up-to-date, and relevant to the needs of the agents and the customer base.
• Promoting the use of the knowledge base and facilitating knowledge sharing among agents.
• Identifying opportunities to improve call centre processes and workflows through knowledge management initiatives.
• Tracking the usage and effectiveness of the knowledge base and making adjustments as needed.
• Working with other teams, such as training, quality assurance, and product development, to ensure alignment and consistency in knowledge sharing.
• Providing training and support to agents on how to use the knowledge base effectively.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Preferably with 2 years in knowledge management, content creation, or BPO operations in call centre/contact centre environments
• Experience with KB platforms (e.g., Zendesk, Salesforce Knowledge, ServiceNow).
• Proficiency in MS Office/Google Workspace (advanced Excel/Slides for workflows).
• Familiarity with basic HTML/CMS for KB platforms (preferred).
• Ability to interpret data to improve KB effectiveness.
• Clear writing skills for complex process documentation.
• Precision in reviewing and structuring content.
• Adaptability to different stakeholders, business models, and projects.
• Excellent verbal and written communication skills in English and the language of supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Join to apply for the Senior Executive, Knowledge Management (Corporate Services), PSD role at Public Service Division (Singapore)

4 days ago Be among the first 25 applicants

Join to apply for the Senior Executive, Knowledge Management (Corporate Services), PSD role at Public Service Division (Singapore)

Get AI-powered advice on this job and more exclusive features.

What The Role Is

The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
  
  
  

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
  
  
  

• Work with both internal stakeholders and government agencies (i.e. National Archives of Singapore) to strengthen PSD’s management of records and knowledge retention.
• Support the KM Team in setting up of a new repository system, maintaining and managing folder structures and access rights, along with assisting various stakeholders in transferring records and carrying out regular housekeeping activities.
• Develop user guides, training and change management materials to help our various stakeholders adapt to our new repository system, and gather feedback to improve user experience
• Support our digitalisation transformation efforts by converting physical records into digital format and ensuring the quality of digitised documents.
• Carry out any other tasks as assigned.
  
  
  

• (Thinking Clearly and Making Sound Judgements): Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
• (Working Effectively with Stakeholders): Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co-create solutions that meet their needs while also advancing the organisation’s priorities.
• (Document Management): Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
• (Knowledge Management): Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
• (Data, Information & ICT): Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.
  
  
  

• Preferably 2 years of experience in records management or registry work.
• Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.
  
  
  

• Meticulous with an eye for details and able to handle work in an organised manner
• Self-starter who is both a team-player and an independent worker who can work well under pressure
• Able to manage and resolve issues involving multiple parties and stakeholders
  
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Administrative
• Industries Government Administration

Referrals increase your chances of interviewing at Public Service Division (Singapore) by 2x

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Join to apply for the Senior Executive/Manager (Knowledge Management), Corporate Services role at Strategy Group, Prime Minister's Office

2 days ago Be among the first 25 applicants

Join to apply for the Senior Executive/Manager (Knowledge Management), Corporate Services role at Strategy Group, Prime Minister's Office

Get AI-powered advice on this job and more exclusive features.

What The Role Is
Strategy Group leads and organises the Public Service to develop and implement the Government’s strategic priorities.

What The Role Is
Strategy Group leads and organises the Public Service to develop and implement the Government’s strategic priorities.
The Corporate Services (CS) directorate provides key support services for PMO-SG and has 4 main functions:
i. Finance manages PMO-SG’s annual budget and makes recommendation on allocation of financial resources;
ii. Knowledge Management oversees the registry and documentation of the thinking of the past and helps with our decision for new ideas and future policies;
iii. Procurement provides advice on procurement matters and reviews procurement submissions for compliance; and
iv. Admin oversees the day-to-day operations in PMO-SG.
What You Will Be Working On
As a Knowledge Management officer, your key responsibilities include planning, administering and developing PMO-SG’s records management (RM) policies and KM capabilities. Your responsibilities will also cover the following:

• Work with both internal stakeholders and government agencies (i.e. National Archives of Singapore) to strengthen PMO-SG’s management of records and knowledge retention.
• Support the KM Team in setting up of a new repository system, maintaining and managing folder structures and access rights, along with assisting various stakeholders in transferring records and carrying out regular housekeeping activities.
• Develop user guides, training and change management materials to help our various stakeholders adapt to our new repository system, and gather feedback to improve user experience
• Support our digitalisation transformation efforts by converting physical records into digital format and ensuring the quality of digitised documents.
• Carry out any other tasks as assigned.
  

• (Thinking Clearly and Making Sound Judgements): Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
• (Working Effectively with Stakeholders): Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co-create solutions that meet their needs while also advancing the organisation’s priorities.
• (Document Management): Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
• (Knowledge Management): Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
• (Data, Information & ICT): Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.
  

• Preferably 2 years of experience in records management or registry work.
• Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.
  

• Meticulous with an eye for details and able to handle work in an organised manner
• Self-starter who is both a team-player and an independent worker who can work well under pressure
• Able to manage and resolve issues involving multiple parties and stakeholders
  

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Government Administration

Referrals increase your chances of interviewing at Strategy Group, Prime Minister's Office by 2x

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Senior Executive, Knowledge Management (Corporate Services), PSD

Join to apply for the Senior Executive, Knowledge Management (Corporate Services), PSD role at Public Service Division (Singapore)

Senior Executive, Knowledge Management (Corporate Services), PSD

4 days ago Be among the first 25 applicants

Join to apply for the Senior Executive, Knowledge Management (Corporate Services), PSD role at Public Service Division (Singapore)

Get AI-powered advice on this job and more exclusive features.

What The Role Is
The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
  

• Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
• Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
• Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
• Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
  

• Work with both internal stakeholders and government agencies (i.e. National Archives of Singapore) to strengthen PSD’s management of records and knowledge retention.
• Support the KM Team in setting up of a new repository system, maintaining and managing folder structures and access rights, along with assisting various stakeholders in transferring records and carrying out regular housekeeping activities.
• Develop user guides, training and change management materials to help our various stakeholders adapt to our new repository system, and gather feedback to improve user experience
• Support our digitalisation transformation efforts by converting physical records into digital format and ensuring the quality of digitised documents.
• Carry out any other tasks as assigned.
  

• (Thinking Clearly and Making Sound Judgements): Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
• (Working Effectively with Stakeholders): Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co-create solutions that meet their needs while also advancing the organisation’s priorities.
• (Document Management): Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
• (Knowledge Management): Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
• (Data, Information & ICT): Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.
  

• Preferably 2 years of experience in records management or registry work.
• Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.
  

• Meticulous with an eye for details and able to handle work in an organised manner
• Self-starter who is both a team-player and an independent worker who can work well under pressure
• Able to manage and resolve issues involving multiple parties and stakeholders
  

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Government Administration

Referrals increase your chances of interviewing at Public Service Division (Singapore) by 2x

Sign in to set job alerts for “Senior Executive” roles.

Senior Executive/Executive, Membership & Guest Services

Executive/ Senior Executive, Agency Services Division

Senior Executive (Distribution Services)

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Executive (Learning Technology & Services), DSTA Academy

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Guest Service Executive - Executive Floor (Conrad Singapore Orchard)

Service Quality Executive - Expression of Interest

Executive/Senior Executive, Student Services

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Senior Executive, Knowledge Management (Corporate Services), PSD
Join to apply for the
Senior Executive, Knowledge Management (Corporate Services), PSD
role at
Public Service Division (Singapore)
Senior Executive, Knowledge Management (Corporate Services), PSD
4 days ago Be among the first 25 applicants
Join to apply for the
Senior Executive, Knowledge Management (Corporate Services), PSD
role at
Public Service Division (Singapore)
Get AI-powered advice on this job and more exclusive features.
What The Role Is
The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:
Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
What The Role Is
The Public Service Division (PSD) stewards a trusted Singapore Public Service for a successful and vibrant Singapore. Our 4 key roles include:
Developing a flourishing and diverse workforce by supporting our public officers' continual growth of skills and creating meaningful careers
Developing a forward-looking and inspiring community of leaders who are united, resilient, and anchored in public service values and ethos
Building future-ready public sector organisations by steering and supporting transformation of our organisations and catalysing innovations for organisations to work more effectively
Driving good governance, values and excellence to safeguard the integrity and reputation of the Public Service and uphold the trust of citizens
(Why Join Us)
When you join PSD, you become part of a community that learns together and cares for one another. We look out for your well-being and partner you in your career growth. Being in the business of developing People and driving transformation makes our work deeply Purposeful. What you do will impact our public officers and agencies, and in turn make a difference to Singapore and Singaporeans.
If you share our passion in reimagining the Possibilities and pushing boundaries to shape a first-class Public Service, we welcome you to join us!
Find Out More About Us On
LinkedIn: Public Service Division, The Singapore Public Service |
Instagram: @psdsingapore, @sgpublicservice |
Facebook: The Singapore Public Service |
Website: |
The Singapore Public Service: Integrity, Service, Excellence
| People, Our Pride | Service, Our Pledge | Integrity, Our Core | Excellence, Our Quest |
What You Will Be Working On
The Corporate Services (CS) cluster has 4 main functions: (i) Finance manages PSD’s annual budget and makes recommendation on allocation of financial resources; (ii)Knowledge Management oversees the registry and documentation of the thinking of the past and helps with our decision for new ideas and future policies; (iii) Procurement provides advice on procurement matters and reviews procurement submissions for compliance; and (iv) Admin oversees the day-to-day operations in PSD. For (i), this will be managed by forward deployed AGD-Finance officers.
(Specific Job Responsibilities)
Responsibilities
As a Knowledge Management officer, your key responsibilities include planning, administering and developing PSD’s records management (RM) policies and KM capabilities. Your responsibilities will also cover the following:
Work with both internal stakeholders and government agencies (i.e. National Archives of Singapore) to strengthen PSD’s management of records and knowledge retention.
Support the KM Team in setting up of a new repository system, maintaining and managing folder structures and access rights, along with assisting various stakeholders in transferring records and carrying out regular housekeeping activities.
Develop user guides, training and change management materials to help our various stakeholders adapt to our new repository system, and gather feedback to improve user experience
Support our digitalisation transformation efforts by converting physical records into digital format and ensuring the quality of digitised documents.
Carry out any other tasks as assigned.
What We Are Looking For
Competencies Required
(Thinking Clearly and Making Sound Judgements): Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
(Working Effectively with Stakeholders): Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co-create solutions that meet their needs while also advancing the organisation’s priorities.
(Document Management): Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
(Knowledge Management): Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
(Data, Information & ICT): Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.
Work Experience Required
Preferably 2 years of experience in records management or registry work.
Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.
Personal Traits
Meticulous with an eye for details and able to handle work in an organised manner
Self-starter who is both a team-player and an independent worker who can work well under pressure
Able to manage and resolve issues involving multiple parties and stakeholders
Applicants will typically be notified on whether they are shortlisted or not within 4 weeks of the closing date of the job posting.
Successful candidates will be offered a 1-year contract in the first instance. Seniority level
Seniority level Associate
Employment type
Employment type Full-time
Job function
Job function Administrative
Industries Government Administration
Referrals increase your chances of interviewing at Public Service Division (Singapore) by 2x
Sign in to set job alerts for “Senior Executive” roles.
Senior Executive/Executive, Membership & Guest Services
Executive/ Senior Executive, Agency Services Division
Senior Executive (Distribution Services)
Senior Executive, Clinical Services Department
Executive (Learning Technology & Services), DSTA Academy
Senior Customer Service & Logistics Executive
Guest Service Executive - Executive Floor (Conrad Singapore Orchard)
Service Quality Executive - Expression of Interest
Executive/Senior Executive, Student Services
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Join to apply for the
Senior Executive/Manager (Knowledge Management), Corporate Services
role at
Strategy Group, Prime Minister's Office
2 days ago Be among the first 25 applicants
Join to apply for the
Senior Executive/Manager (Knowledge Management), Corporate Services
role at
Strategy Group, Prime Minister's Office
Get AI-powered advice on this job and more exclusive features.
What The Role Is
Strategy Group leads and organises the Public Service to develop and implement the Government’s strategic priorities.
What The Role Is
Strategy Group leads and organises the Public Service to develop and implement the Government’s strategic priorities.
The Corporate Services (CS) directorate provides key support services for PMO-SG and has 4 main functions:
i. Finance manages PMO-SG’s annual budget and makes recommendation on allocation of financial resources;
ii. Knowledge Management oversees the registry and documentation of the thinking of the past and helps with our decision for new ideas and future policies;
iii. Procurement provides advice on procurement matters and reviews procurement submissions for compliance; and
iv. Admin oversees the day-to-day operations in PMO-SG.
What You Will Be Working On
As a Knowledge Management officer, your key responsibilities include planning, administering and developing PMO-SG’s records management (RM) policies and KM capabilities. Your responsibilities will also cover the following:
Work with both internal stakeholders and government agencies (i.e. National Archives of Singapore) to strengthen PMO-SG’s management of records and knowledge retention.
Support the KM Team in setting up of a new repository system, maintaining and managing folder structures and access rights, along with assisting various stakeholders in transferring records and carrying out regular housekeeping activities.
Develop user guides, training and change management materials to help our various stakeholders adapt to our new repository system, and gather feedback to improve user experience
Support our digitalisation transformation efforts by converting physical records into digital format and ensuring the quality of digitised documents.
Carry out any other tasks as assigned.
What We Are Looking For
Competencies Required
(Thinking Clearly and Making Sound Judgements): Ability to work with ambiguity and loosely defined problem spaces, and investigate to sense-make, propose and implement sound and timely solutions. Strong analytical and critical thinking abilities.
(Working Effectively with Stakeholders): Ability to actively engage stakeholders at all levels, both internally and externally, in order to identify issues of concern and co-create solutions that meet their needs while also advancing the organisation’s priorities.
(Document Management): Ability to provide administrative support in the production of documents such as registry records, annual reports, etc.
(Knowledge Management): Ability to design and implement knowledge management initiatives that enhance effectiveness and efficiency in information sharing.
(Data, Information & ICT): Ability to facilitate approaches to enable information and knowledge can grow, flow to the right people at the right time in the right form so that they can perform efficiently and effectively and create organisational value.
Work Experience Required
Preferably 2 years of experience in records management or registry work.
Familiarity and experience in Taxonomy will be advantageous. This entails having a firm understanding of classifying content into logical filing structures in a way that is useful to stakeholders.
Personal Traits
Meticulous with an eye for details and able to handle work in an organised manner
Self-starter who is both a team-player and an independent worker who can work well under pressure
Able to manage and resolve issues involving multiple parties and stakeholders
Successful candidates will be offered a 1-year contract.
We may refer you as a potential candidate for vacancies in other agencies we assessed you to be suitable for. By applying for this job, you are aware of, and are also giving PMOSG consent for the cross referral. If you do not wish to be cross referred, please inform us via this link:
Seniority level
Seniority level Not Applicable
Employment type
Employment type Contract
Job function
Job function Administrative
Industries Government Administration
Referrals increase your chances of interviewing at Strategy Group, Prime Minister's Office by 2x
Get notified about new Senior Executive jobs in
Singapore, Singapore .
Executive / Senior Executive, Order Management
Senior Executive/Assistant Manager (Personnel Support)
Senior Executive/Assistant Manager Learning And Development (Leadership Programme)
Executive/ Senior Executive, PR & Communications
Senior Executive (Financial Aid Operations)
Executive/Senior Executive – Enclave Operations
Senior/Executive (Central Region Operations)
Senior Executive/Executive, Membership & Guest Services
Senior Executive/ Assistant Manager - Ecommerce Operations
Senior Executive / Assistant Manager, Island Investment
Senior Executive/Assistant Manager Organisational Development
Manager/Senior Manager Culture And Engagement
Senior Executive, Communications & Partnerships
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr

The Role:

This position is for an SRE Problem and Knowledge Management Team Lead within the enabling group, Site Reliability Engineering and Governance (SRE & Governance) department.

This role is expected to strategically lead incident retrospective/problem management operations and other SRE activities related to maintenance management, including availability, performance, change management, monitoring, capacity planning, and solutions derived from emergency response.

The Team Lead must ensure that retrospective activities are effectively orchestrated and carried out while promoting a blameless culture in accordance with SRE principles.

Responsibilities:

• Mentor the team in seamless facilitation and conduct of root cause analysis (RCA) activities from end to end.
• Lead facilitation for high-severity incidents, liaising with top/senior management and providing regular updates.
• Present in RCA Forum, Tech Risk Forum, and other senior management meetings to report findings and action plans.
• Rapidly absorb and effectively apply new technology.
• Communicate effectively with both technical and non-technical colleagues.
• Work to high standards within agreed timescales.
• Perform any other tasks or duties reasonably requested by supervisors or senior management.
• Manage resources to ensure problem management activities are effective and efficient.
• Provide platforms and channels for stakeholders to stay updated on retrospectives and RCA activities.
• Demonstrate authority during problem management calls.
• Serve as the point of contact for high-severity incidents, from retrospective calls to management report documentation and publishing.
• Take accountability for initiatives to enhance SRE activities resulting from retrospectives.
• Collaborate with engineering teams within SRE and with lines of business on enabling activities as part of preventive measures.

Requirements:

• Minimum 15 years of experience in process improvement, root cause analysis, and leading discussions as a problem manager or incident commander, preferably in technology and operations.
• Experience with JIRA, Confluence, Jenkins, Nexus, SonarQube, Bitbucket, S3, and cloud computing.
• Good exposure to logging and monitoring tools like Dynatrace, Prometheus, Grafana, ELK/ELK Stack.
• Deep understanding of incident and problem management functions and activities, including hardware and software issues.
• Ability to work with stakeholders and command centers in troubleshooting, escalation, and solutioning critical site incidents.
• Identify recurring issues and collaborate with cloud, infrastructure, development teams, vendors, and other stakeholders to investigate and resolve causes.
• Maintain accurate incident documentation, including impact, timelines, and mitigation steps.
• Strong verbal and written communication skills, especially in documentation.
• At least 10+ years of software development, technical support, or operations experience.
• Basic knowledge of Linux, AIX, Solaris, and Windows.
• Exposure to enterprise databases like Oracle, SQL Server, MariaDB, MongoDB, and Sybase.
• Knowledge of systems, multi-tier applications, and network troubleshooting.
• Awareness of public, private, and hybrid cloud solutions.