6,098 Junior Representative jobs in Singapore

We are seeking a highly organized and results-driven Sales Support Specialist to join our dynamic team. As a key member of the sales team, you will play a crucial role in delivering exceptional customer experiences, coordinating with internal stakeholders, and ensuring seamless order fulfillment.

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Customer Service Representative based in Singapore being a part of the Customer Service Organization for SEA. The position will support the team in Singapore and report to the CS Manager SEA & Australia. This will be a key member in the team and important for us to reach our Customer Service Strategy.

Main Responsibilities

1. Database Management: Updating the Customer database with information like delivery address, salesman code, email ids.
2. Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.
3. Quotations: Collaborate with field sales to decide on solutions for customers, including contacting suppliers, calculating prices, creating products, and comparing delivery times.
4. Order Management: Manage orders from creation to invoicing, including external/internal orders, credits, cancellations, and planning for future orders.
5. Order Monitoring: Reduce and prevent customer order delays using systems like Power BI.
6. Claim handling: Register claims in Seco Application (Comflow) based on customer or sales engineer input.
7. Returns: Prepare documents and process in ERP system according to Return Policy.
8. Local Warehousing: Stock in products, pick and pack orders, and dispatch to customers.
9. Procurement: Send inquiries, negotiate with suppliers, and ensure timely delivery.
10. CRM: Manage CRM tasks and cases accurately within SLA.
11. Increase e-commerce business actively.
12. Manage and develop existing business according to customer segmentation, rules, and procedures.
13. Provide timely responses to ensure excellent customer experience.

Language: English is mandatory; Mandarin Chinese is preferred.

Education Qualifications: Diploma or university degree or relevant experience in customer service.

Your profile

You possess strong social skills and motivate colleagues. You think proactively, drive improvements, and communicate effectively with internal stakeholders and customers, building trust and providing solutions. Your social skills and service mentality help create a world-class customer experience.

Skills and behaviors:

• Customer Centricity and Team Player
• Innovative, out-of-the-box thinker, able to generate insights for improvement
• Embrace cultural differences, diversity, and utilize expertise

• Associate

• Full-time

• Sales, Marketing, and Customer Service

• Industrial Machinery Manufacturing

Customer Service Representative

Published 03.10.2025

Company : Safran Electronics & Defense Services Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Diploma/Advanced/Higher/Graduate Diploma Required experience : More than 3 years Professional status : Professional, Engineer & Manager

# 2025-152744

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Published 03.10.2025

Job Description

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers' queries and quotations.
g) Review of customer's sales and repair orders.
h) Process and acknowledged customers' orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.

Job Requirements

a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
b) Well-versed in ERP software, preferably SAP B1.
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) Customers' centric with passion to provide solutions
g) A team player- capable of interacting with internal and external (customers) stakeholders.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Locate your future workplace

26 Changi North Rise Singapore 499618

Singapore

Singapore

+ −

Leaflet | OpenStreetMap contributors

03.27.2025 Customer services and support

CUSTOMER SERVICE REPRESENTATIVE

Permanent

Singapore

03.13.2025 Customer services and support

Director - Business Development Airlines & Lessors

Permanent

Singapore

01.31.2025 Customer services and support

Global Customer Service Rep (Customer Accounts Management)

Permanent

Singapore

See All

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families

Job Summary:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Job Responsibilities:

• Process and maintain customer purchase orders, external customer purchase order systems

• Compiles and generates various customer/sales reports

• Contract review of customer purchase orders

• Maintain off-line sales systems as required (i.e., Product Master, FACT)

• Responds to customer pricing requests per established price list

• Interacts with other departments as required (order status, delivery updates, warranty & quality)

• File and maintain documentation

• Interfaces with customers on a day-to-day basis

• Over-time may be required with little or no notice to accommodate customer needs

• Prepares and submits customer quotations per established price list/catalog

• Responds to internal and external customer questions

Other Functions:

• May respond to other administrative requests from Account Managers

• May input forecast information

• Picks up and distributes department mail

• Cross train with other Customer Support Representatives

• May provide limited coverage (short term) for account management function

Job Requirements:

• At least 2 years demonstrated work experience in customer-interface role and general business process understanding

• Min Higher diploma/degree/certification in Business Administration, Economics, etc.

• Must work effectively in a team environment

• Solid knowledge of computer systems and software applications

• High level of professional communication and interpersonal skills

• Able to multi-task, detail-oriented and able to prioritize workload efficiently

• Solid understanding of the sales process

• May be required to understand and apply international commercial transaction specifics

• Sound judgment and decision-making skills regarding routine, day-to-day functions

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Customer Service Representative based in Singapore being a part of the Customer Service Organization for SEA. The position will support the team in Singapore and report to the CS Manager SEA & Australia. This will be a key member in the team and important for us to reach our Customer Service Strategy.

Main Responsibilities

• Database Management: Updating the Customer database with information like delivery address, salesman code, email ids.
• Enquiry Handling: Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.
• Quotations: Together with field sales, decide on the most appropriate solution for a customer. This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.
• Order Management: Manage orders from the initial creation to invoicing. Including external and internal orders, credits and invoices, cancellations, and other various tasks. Searching for order information, escalation of issues and planning for future orders.
• Order Monitoring: Pro-actively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.
• Claim handling: Register the claim in Seco Application (Comflow) as per information received from customer or sales engineer or application engineers.
• Returns: Prepare relevant documents and process it in the ERP system in line with the global Return Policy.
• Local Warehousing: Stock-in the product in the ERP system, Pick and Pack orders and arrange to dispatch to respective customers.
• Procurement: Send Enquiry, receive quotation and negotiate it with supplier. Release the Purchase order, follow-up and ensure timely delivery.
• CRM: Manage the CRM tasks and cases with accuracy and within the SLA.
• Actively work to increase e-commerce business.
• Manage and develop existing business in line with customer segmentation, rules and procedures.
• Provides timely responses to bring about great customer experience.
  
  

• Seniority level Associate

• Employment type Full-time

• Job function Sales, Marketing, and Customer Service
• Industries Industrial Machinery Manufacturing

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Job Title: Customer Service Representative

Supervisor: Customer Support Director

Summary of Job Purposes

Manage and coordinate all of the customer support and service aspects of Safran Helicopter Engines’ customers within a given region. Customer oriented service representative that represents Safran Helicopter Engines, provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.

Objectives:

· Administer the contractual relations with the customer

· Draw up, finalize and ensure the execution of commercial contracts in compliance with commitments to customers

· Responsible for customer satisfaction (for his/her field of activities)

Duties & Responsibilities:

Managing Customer Relations & Satisfaction

· Act as the primary point of contact for AOG situations, providing immediate support and solutions to minimize aircraft downtime.

· Perform AOG duty after office hours including public holidays

· Maintain accurate records of AOG incidents, actions taken, and resolutions achieved.

· Liaise with customers to provide real-time updates and ensure satisfaction throughout the AOG process.

· Draw up commercial offers factoring in the company’s commercial policy in compliance with the contractual agreements and company commercial policies

· Ensure proper fulfillments of Safran HE Asia’s commitments to customers

· Attend customer meeting when neccessary

· Handle litigations/Carries out the processing of customer orders and deliveries.

· Promptly respond to customer request, provide information and solutions to resolve any operational or logistic issues.

· Send all documents/information needed by customers (order acknowledge, material receipt, delivery notes, invoices, credit notes, AWB, warranty decision, …).

Administrating within SafranHE organization

· Generate invoices and credit notes

· Process orders, delivery , returns and acknowledge receipts

· Follow up and keep customers informed regularly on the progress of the orders.

· Obtain necessary information for close customer follow up on all operational matters.

· Maintain and update customer accounts, orders and contract information in database

· Follow communication procedures, guidelines and polices

· Ensure objectives follow up, justify the discrepancies and propose corrective actions

· Ensure effectiveness of the communication link between the players of the Front Office and Back Office

· Carries out the reporting and communication for his/her activity

· Contribute to team effort by accomplishing related results as needed

· Manage the global TAT and reports any issue or deviation of the commitment towards the customer

· Ensure the TAT level for expedition in and out, commercial proposal and customer approval.

· Travel required

· Provide other ad-hoc duties if required by the reporting manager

Required Competencies: Education / Knowledge / Skills and Abilities:

· Min. Education Level : Diploma

· Field of Study : Any

· Year of Experience Required : Customer support experience in aviation industry preferred

· Knowledge of SAP preferred

· Strong analytical and problem-solving abilities, with a focus on delivering effective and timely solutions

· Willingness to work irregular hours, including nights and weekends, as needed.

· Good telephone and communication skills required

· Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization

· Positive, service-oriented attitude

· Able to work independently, meet tight deadlines and work under pressure with minimum supervision.

· Customer orientation and ability to adapt/respond to different types of characters

· Ability to quickly learn and master new or unfamiliar software programs

· Ability to multi-task and manage priorities in a fast paced environment

· A team player with good interpersonal, communication and presentation skills and able to interact with people at all levels.

· Ability to process data: Knows how to process extensive amounts of data related to a broad range of domains and requiring good summary skills.

· Ability to make decisions: Knows how to make decisions that can be justified by target criteria, requiring a selection of relevant information, the development of hypotheses, an anticipation and assessment of risks.

· Ability to think ahead: knows how to plan for one to several weeks.

· Ability to solve problems: Knows how to adapt and/or amend procedures, methods, rules, etc.

· Ability to work as part of a team (nature of relations and communication): Knows how to adapt the needs and constraints of his/her contacts and adjust the frequency and nature of exchanges and the organization of his/her work.

· Ability to work as part of a team (frequency and scope of relational interactions): Very frequent interactions and many internal and external parties.

· Ability to work in a multicultural environment: Knows how to work regularly with a network of people

Join our dynamic team as a Customer Service Representative!

Are you a people-person with a passion for problem-solving? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we've got the perfect opportunity for you!

As a Customer Service Representative, you'll be the friendly face and voice of our company, dedicated to delivering exceptional service to our valued customers. Here's a glimpse of what you'll be doing:

Engaging Communication: Engage with customers through various channels, including phone and zoom, to address inquiries, provide information, and resolve issues. Your friendly and empathetic approach will be crucial in building strong customer relationships.

Problem Resolution: Be a problem-solving guru! Tackle challenges head-on, troubleshoot issues, and find creative solutions to exceed customer expectations. Your ability to think on your feet will set you apart.

Product Knowledge: Become an expert on our products and services, providing accurate information and guidance to customers.

Tech Savvy: Navigate through our systems and tools like a pro, ensuring accurate and timely documentation of customer interactions.

Continuous Improvement:Embrace a mindset of continuous improvement. Provide valuable feedback on processes, suggest enhancements, and contribute to the evolution of our customer service strategy.

Qualities We Value:
* Empathy: Understand and connect with our customers' needs.
* Adaptability: Thrive in a dynamic, ever-changing environment.
* Team Player: Collaborate seamlessly with colleagues and other departments.
* Initiative: Take the lead in finding solutions and improving processes.

Requirements:
* Diploma or equivalent; Degree a plus.
* Previous customer service experience preferred.
* Excellent communication and problem-solving skills.
* Comfortable with technology and learning new tools.

Perks and Benefits:
* Competitive salary with performance-based incentives.
* Career development opportunities with ongoing training.
* Fun team-building events and a positive work culture.

Ready to embark on a rewarding career journey? Join us and be the hero your customers deserve! Apply now and let's create extraordinary customer experiencestogether!

Highlights:

• Basic $2,800 - $3,200 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

Key Responsibilities:

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

Requirements:

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

Your Job

As a Customer Service Representative at Molex Singapore, you will be the primary point of contact for order fulfillment activities. You will respond promptly and efficiently to inquiries from assigned customer accounts, coordinate post-order activities such as shipping, and manage complaint handling.

Our Team

You will be part of the Global Sales and Marketing Division, working closely with Sales Engineers, Quality, Finance, Supply Chain, IT, Product Managers, and other Molex entities. Externally, you will interact with customers, freight forwarders, and warehouse providers, ensuring seamless communication and service delivery.

What You Will Do

• Manage the entire order process by receiving, checking, and processing customer orders on SAP, and follow up on missing or incorrect data with customers or internal departments.
• Handle requests for order changes related to expedites, pull-in/push-out, and adjustments in order quantities as per customer terms and Molex Financial policy guidelines.
• Monitor customer order backlogs and proactively engage in expedites to meet Customer Required Dates (CRD), informing customers of any delivery schedule changes.
• Analyze forecast demand versus actual orders for scheduling agreements, providing feedback to customers and coordinating with Supply Chain, Sales, and customers on necessary actions.
• Coordinate special shipping arrangements with manufacturing locations, freight companies, and warehouses, managing premium freight and drop shipments.
• Process customer complaints in the SAP system, coordinating corrective actions and providing resolutions such as 8D reports and credit notes.
• Manage distribution scrap allowances per contractual agreements and within company guidelines.

Who You Are (Basic Qualifications)

• Diploma or higher qualification with relevant customer service experience.
• Strong PC skills, including proficiency in Microsoft Excel, Word, and Outlook.
• 2 to 3 years of customer service experience, preferably in the electronic industry.
• Problem-solving skills and ability to make decisions within company guidelines.

What Will Put You Ahead

• Knowledge of SAP or other ERP systems.
• Proactive and flexible, with a genuine interest in customer needs and a sense of urgency.
• Ability to work independently in high-pressure environments with an organized approach.
• Commercial sense and sensitivity to the needs of others.
• Confidentiality and excellent communication and negotiation skills.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.