85 Joint Operations jobs in Singapore

Overview

Join to apply for the Shift Contact Centre Executive (PUBOne) / Joint Operations Department (9-month) role at PUB, Singapore's National Water Agency .

What the role is: As a Contact Centre Executive / Senior Contact Centre Executive on shift at the Joint Operations Centre (JOC), you will be part of the team that manages customer feedback to ensure service excellence. Your main roles and responsibilities will include the following:

• Handle feedback received through public communication channels such as telephone calls, emails, mobile apps, website, and live chats. Work includes case creations and updates, first call resolutions whenever possible and case routing.
• Manage drop calls by contacting callers to receive feedback
• Prompt escalation of feedback based on pre-defined guidelines
• Record and deployment of Interactive Voice Recording (IVR) messages during high call volume especially during major incidents
• Ensure that the contact centre service level is met, working together with other colleagues as necessary

• Diploma in Business, Communications, Information Management or equivalent, or with experience in a Contact Centre environment
• Applicant must be comfortable to work in a Contact Centre environment and able to work shift, including on weekends and public holidays
• Able to report back to Contact Centre in a short notice during incidents or crisis
• A team player with a positive service mindset and good communication skills
• Basic literacy in computer, including Microsoft Office applications and is comfortable to leverage computer tools and platforms to engage customers e.g. live chat
• Possess initiative and can work under pressure in a fast-paced environment
• Able to work independently and multitask

• Office Location: Environment Building
• Seniority level: Entry level
• Employment type: Contract
• Job function: Customer Service
• Industries: Utilities

EV-Electric (EVe) Charging Pte Ltd is Singapore's leading EV charging solutions provider, a wholly owned subsidiary of Land Transport Authority (LTA), tasked with managing Electrical Vehicle (EV) charger deployment for carparks across the island and supporting electrical infrastructure upgrades.

You will review and develop short-term and long-term plans for EV charging ecosystem as well as electrical infrastructure upgrades. The projects may include but are not limited to:

· Conduct planning studies and develop strategic roadmap to drive and optimise deployment of electric vehicle charging systems and electrical infrastructure upgrades, including strategies for future scaling up scope, schedule and analyse impact on relevant stakeholders

· Monitor and research technology innovations and disruptors which may improve efficacy, or cause infrastructure obsolescence, and develop technological roadmap to guide EVe's future strategies

· Identify gaps in customer service journey, develop plans to improve lot optimisation, customer experience touchpoints and interoperability of charging network

The job scope includes the following:

· Conceptualise strategic planning initiatives (such as the projects above) with implementable timelines and follow-ups

· Develop and track workplans and coordinate with internal and external stakeholders

· Research and monitor EV Charging technology and trends, assess applications and scalability, develop frameworks to trial new technologies

· Work with Business Development team in implementation and operationalisation of the initiatives

· Generate new insights to improve customer experience and work processes

· Any other ad-hoc duties as assigned

Job Requirements:

· Bachelor's Degree in any field

· At least 3 years of working experience in Strategic Planning, Business Development/Analysis, relevant job experience in EV/EV charging industry is preferred

· Keen interest in urban planning and sustainability works, especially EV and its charging infrastructure

· Strong analytical and planning skills, with the ability to interpret data and trends and generate actionable insights

· Excellent communication (both written and verbal) and presentation skills

· Proactive, resourceful and able to multi-task

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This position will report to Senior Manager, Strategic Planning and will be expected to assist Trains to establish, manage and maintain Trains’ plans in line with business objectives and intended outcomes and results. This is key to ensuring that SMRT Trains continue to provide a safe & reliable railway service and in a sustainable manner to support all the organisational objectives.

The role will also be responsible to identify strategic needs of Trains to enhance service delivery and functional performance; as well as review the interests of stakeholders and identify how it should be addressed in Trains’ plans, policies and implementation of actions.

• Implement work plan process and cascade Trains’ strategy focus to all Trains Divisions
• Guide Trains Divisions to draw up Division work plans in alignment to Trains’ strategic priorities
• Coordinate with Corp Shared services and Trains Management to develop Trains Performance Scorecard
• Monitor and regulatory report Trains performance to Trains Management and the Board
• Prepare and consolidate data and presentation for internal and external key stakeholders

• Degree and/or professional certification in a relevant discipline (e.g. Business Management, Engineering, etc)
• Experience in managing business planning process in an operational environment would be an added advantage

• Min 2 years of experience in an operational or management role
• Ability to communicate effectively in writing and give presentations to all levels of staff and management in the organisation
• Strong interpersonal skills able to build excellent working relationships
• High degree of initiative, dependability and ability to work with minimum supervision

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

Job Description

• Drive the demand management process and manage operations to ensure effective allocation or resources, prioritization of work and delivery of business objectives.
• Provide central planning guidance taking into consideration overall resource envelop, budget envelop and tech Roadmap alignment.
• Collaborate with cross functional teams and stake holders to gather data and input necessary for effective planning.
• Analyse and intepret complex data to drive business decisions and identify areas of improvement.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs).
• Conduct regular reviews of planning processes, suggesting improvements for efficiency and effectiveness.
• Create and manage communication plans. Facilitate workshops and training sessions to build awareness and understanding of the work planning process.

Requirements

• At least 10 years of working in internal IT strategy, business planning or related role.
• Bachelor's degree in Computer Science, Business Administration, Finance, Economics or a related field.
• Strong organizational skills to plan and execute. Experience in leading design, implementation as well as management of IT programmes and projects governance framework, preferably in a large size organisation operating in a highly complex environment.
• Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Excellent presentation skills with ability to convey complex information in clear and concise manner.
• Experience in change management principles, methodologies and tools.
• Proficient in data analysis tools (e.g. Excel, Tableau, Power BI).
• Strong problem-solving and analytical skills with an ability to evaluate change impact and effectively address challenges.
• Ability to handle ambiguity and high work pressure.

Morgan McKinley Pte Ltd

Syairah Banu

EA Licence No: 11C5502

EA Registration No. R

Job Overview

We are seeking a seasoned professional with expertise in strategic planning and execution to lead our departmental initiatives. This role requires exceptional leadership skills, cross-functional team management, and stakeholder engagement.

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Manager, Strategic Planning

Job Purpose

This position will report to Senior Manager, Strategic Planning and will be expected to assist Trains to establish, manage and maintain Trains’ plans in line with business objectives and intended outcomes and results. This is key to ensuring that SMRT Trains continue to provide a safe & reliable railway service and in a sustainable manner to support all the organisational objectives.

The role will also be responsible to identify strategic needs of Trains to enhance service delivery and functional performance; as well as review the interests of stakeholders and identify how it should be addressed in Trains’ plans, policies and implementation of actions.

Responsibilities

• Implement work plan process and cascade Trains’ strategy focus to all Trains Divisions
• Guide Trains Divisions to draw up Division work plans in alignment to Trains’ strategic priorities
• Coordinate with Corp Shared services and Trains Management to develop Trains Performance Scorecard
• Monitor and regulatory report Trains performance to Trains Management and the Board
• Prepare and consolidate data and presentation for internal and external key stakeholders

Qualifications & Work Experience

• Degree and/or professional certification in a relevant discipline (e.g. Business Management, Engineering, etc)
• Experience in managing business planning process in an operational environment would be an added advantage

Skills

• Min 2 years of experience in an operational or management role
• Ability to communicate effectively in writing and give presentations to all levels of staff and management in the organisation
• Strong interpersonal skills able to build excellent working relationships
• High degree of initiative, dependability and ability to work with minimum supervision

SMRT Trains Ltd was incorporated in 1987 and operates Singapore’s first mass rapid transit system. Today, we manage and operate train services on the North-South Line, East-West Line, the Circle Line, the Thomson-East Coast Line, and the Bukit Panjang Light Rail Transit. With over 5,000 employees, more than 250 trains, and 141 km of rail tracks across 108 stations, we serve millions of commuters daily.

About SMRT Corporation

SMRT Corporation Ltd (SMRT) is a public transport services provider. Our primary business is to manage and operate train services on the North-South Line, theEast-West Line, the Circle Line, the new Thomson East-Coast Line and the Bukit Panjang Light Rail Transit. This is complemented by our bus, taxi and private hire vehicle services.

An exciting and rewarding career is waiting for you at SMRT. Join us and embark on a journey that matters. You Matter – we take care of you and your well-being. Your Work Matters – your ideas and contributions work towards building the future of our transport system and create positive impacts to the community. Your Development Matters – we offer diverse careers and learning opportunities for our people to grow you to the fullest of your potential.

Come onboard the SMRT journey today.

Vision
Moving People. Enhancing Lifestyles

Core Values
Respect, Integrity, Safety & Service, Excellence

Strategic Planning Manager

The Strategic Planning Manager is critical in driving the company's long-term growth agenda, supporting senior leadership in evaluating market opportunities, shaping business strategies, and monitoring execution progress.

Responsibilities

• Strategic Planning & Analysis
  • Lead the development and execution of annual and long-term strategic planning processes.
  • Assess macroeconomic, industry, customer, and competitive trends to identify growth opportunities and risks.
  • Support the preparation of senior management strategy presentations.
• Market & Competitive Intelligence
  • Conduct market research and competitor analysis to inform line of business (LOB) strategies and overarching business area (BA) strategies.
  • Synthesize complex data into actionable insights and recommendations for decision-making.
  • Monitor emerging trends, disruptive technologies, and regulatory developments across global markets.
• Financial & M&A evaluation
  • Partner with finance and business units to align growth initiatives with financial objectives.
  • Support M&A evaluations, partnerships, and other inorganic growth initiatives.
• Cross-functional Collaboration
  • Work closely with business leaders, finance, sales/BD, marketing, tech & innovation, HR, and operations teams to ensure alignment of strategy and execution.
  • Host strategy-related events that require collaboration across multiple stakeholders, internally and externally; Facilitate workshops and strategy sessions to drive cross-LOB, cross-functional input and buy-in

Preferred Behavioural Traits

• Executive communication: Excellent communication and presentation skills, with the ability to distil insights and present persuasively to senior stakeholders.
• Collaboration: Skilled at working across geographies and functions, building trust and alignment with diverse stakeholders. Ability to work collaboratively in a fast-paced, dynamic environment.
• Hands-on mindset: Willing to adopt a hands-on approach to dive deep into data, conduct research, and support execution directly.
• Adaptability: Comfortable navigating ambiguity and adjusting priorities in a fast-changing business environment. Willing to travel for business needs.

We respect your privacy and all communication will be treated with confidentiality.

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to :

*Only shortlisted candidate will be notified.

Lee Kelvin (Reg. No. R )

STAR CAREER CONSULTING PTE. LTD

EA License: 20C0353

We are seeking a seasoned Project Coordinator to join our team and drive project planning initiatives forward.

The ideal candidate will possess strong analytical skills, excellent communication abilities, and a proven track record of successfully managing multiple projects simultaneously.

Responsibilities:

• Possess a recognized degree in Civil Engineering/Construction Management or related field with at least six years of planning experience.
• Create and manage integrated project schedules using Primavera P6 or MS Project, covering engineering, procurement, construction, and commissioning phases.
• Track actual progress against baseline, analyze variances, and recommend corrective actions to maintain schedule integrity.
• Generate S-curves and resource histograms to evaluate schedule performance and resource utilization.
• Prepare high-level dashboards and monthly progress reports for internal leadership, clients, and external stakeholders respectively.
• Identify schedule risks, develop mitigation strategies, and run

We're seeking a motivated Strategic Planning Manager to join our strategy team and drive the company's long-term growth. This role supports senior leadership in identifying market opportunities, shaping business strategies, and tracking execution. The ideal candidate brings strong strategic thinking, market research, financial acumen, and the ability to communicate effectively across the organization.

Key Responsibilities

Strategic Planning & Analysis

• Lead annual and long-term strategic planning processes
• Analyze macroeconomic, industry, and competitive trends
• Support senior leadership with strategic presentations

Market & Competitive Intelligence

• Conduct market and competitor analysis to inform business strategy
• Translate complex data into clear insights and recommendations
• Monitor emerging trends, disruptive technologies, and regulatory shifts

Financial & M&A Evaluation

• Align strategic initiatives with financial goals in partnership with Finance and business units
• Support evaluation of M&A, partnerships, and inorganic growth opportunities

Cross-functional Collaboration

• Work with stakeholders across Finance, BD, Marketing, Innovation, HR, and Operations
• Facilitate workshops and cross-functional strategy sessions
• Organize and lead strategy events involving internal and external partners

Requirements:

• Bachelor's degree in Business, Economics, Finance, or related field (MBA preferred)
• 6–10 years in corporate strategy, consulting, investment, or similar roles
• Proven skills in:
  
  - Strategic problem-solving and insight development
  
  - Financial and business analysis (Excel, PowerPoint; data visualization tools a plus)
  
  - Market and industry research

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to for immediate processing.

Otherwise, you may WhatsApp your latest CV to for a quicker response.

Only shortlisted candidates will be notified.