29 IT jobs in Toa Payoh

About this Role

We are seeking a dedicated and customer-focused professional to provide exceptional service experience for our clients. You will be the primary point of contact, ensuring that client needs are met with professionalism and efficiency.

Key Responsibilities:

• Respond promptly and professionally to client inquiries via phone and email
• Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
• Handle order changes, cancellations, returns, and exchanges efficiently
• Address and resolve client complaints with empathy and professionalism
• Provide basic technical support and troubleshoot product/service issues
• Upsell and promote relevant products and services to existing and potential clients
• Manage tenders and contracts (new and existing)
• Achieve performance targets set by Management
• Collaborate with internal teams to resolve service-related issues
• Support other sales-related and administrative tasks as assigned

Requirements:

• Minimum 1 year of experience in customer service or sales support
• Strong communication and interpersonal skills
• Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
• Able to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Positive attitude and ability to handle challenging situations diplomatically

Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Working Environment:

This role involves working in a dynamic and fast-paced environment. You will be part of a team that values professionalism, efficiency, and client satisfaction.

We are seeking a highly skilled and motivated Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing exceptional customer service and technical support to our end-users.

• Provide on-site or remote technical support for end-user computing devices (EUCDs)
• Manage and deploy laptops and related hardware to ensure seamless operations
• Handle incidents and service requests via ServiceNow, ensuring timely resolution and customer satisfaction
• Support Microsoft 365 applications and services, including email, calendar, and collaboration tools
• Administer Microsoft Active Directory (AD) to maintain secure and reliable access to company resources
• Provide support for Mac and Apple devices, ensuring compatibility and functionality

• Minimum 2 years of experience in EUCD support and deployment
• Proficiency in Microsoft 365 and Active Directory
• Familiarity with ServiceNow or similar ITSM tools
• Hands-on experience with Mac and Apple product support
• Excellent communication and customer service skills

This is an excellent opportunity for a skilled technician to join our team and take their career to the next level. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and professional development.

We are seeking a highly skilled professional to fill the position of Application Support Engineer. As an L1+L2 App Support Engineer, you will play a crucial role in ensuring the smooth operation of applications and providing technical support to end users.

• Provide assistance to users, addressing inquiries, troubleshooting issues, and implementing solutions to restore systems to full functionality.
• Maintain accurate documentation of user interactions, reported problems, solutions applied, and any further actions needed by management or tier 3 support.
• Create user manuals and troubleshooting guides to aid both support teams and users in effectively interacting with the system.
• Collaborate closely with L3 Technical staff and the project manager to set objectives and plan system upgrades and improvements.
• Develop and implement new procedures to boost efficiency, enhance customer satisfaction, and reduce operational costs.

• Bilingual in English and Mandarin to handle Mandarin-speaking clients.
• Strong writing and communication skills.
• Expertise in troubleshooting and problem-solving with experience in identifying and resolving complex technical issues.
• Familiarity with ticketing systems (e.g., JIRA, ServiceNow) and version control tools (e.g., Git) is advantageous.
• Prior experience in supporting web applications is essential.
• Prior experience in FinTech projects would be beneficial.

Wecruit Pte Ltd is looking for a skilled Customer Service Representative to join our team.

• The successful candidate will be responsible for providing top-notch customer service by responding promptly and professionally to customer enquiries, resolving issues in a timely manner, and ensuring a seamless customer experience.
• Key responsibilities include:
• Answering all incoming calls and emails in a prompt and polite manner;
• Responding to customer queries and concerns regarding products, orders, and general inquiries;
• Collaborating with the operations team to track and monitor order statuses and deliveries;
• Investigating and resolving customer complaints in a professional and courteous manner;
• Maintaining clear and effective communication with customers to ensure a positive experience;
• Communicating proactively regarding any potential delays or issues with orders;
• Gathering and documenting customer feedback to identify trends and areas for improvement.
• To succeed in this role, you will need excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
• We are an equal opportunities employer and welcome applications from all qualified candidates.

What We Offer:

• A competitive salary and benefits package;
• Opportunities for career growth and development;
• A dynamic and supportive work environment;
• Flexible working hours and remote work options.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application by ea license no: removed . We look forward to hearing from you!

**Job Description:**

A Desktop Support role involves providing technical assistance to users, ensuring smooth operation of computer systems and software applications. Key Responsibilities include:

1. Troubleshooting hardware and software issues
2. Configuring and maintaining desktop computers
3. Resolving user complaints in a professional and timely manner
4. Maintaining accurate records of incidents and resolutions

The ideal candidate will possess strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. Relevant qualifications include:

• Degree in Computer Science or related field
• Certification in Desktop Support or IT

**Benefits:**

This role offers competitive compensation, opportunities for career growth and professional development, and a dynamic work environment.

**Others:**

The successful candidate will be required to undergo training and must have a good understanding of computer systems and software applications.

This role is crucial in ensuring the seamless operation of our IT infrastructure. Key responsibilities include providing hands-on desktop troubleshooting support to end-users for hardware, software, and network related issues.

• Desktop Troubleshooting: Provide timely and effective support to resolve end-user issues with hardware, software, and audio-visual equipment.
• Account Management: Resolve issues relating to end-user accounts, network access, and folder permissions.
• IT Asset Deployment: Deploy and recover IT assets for onboarding and off-boarding of staff.
• Inventory Management: Conduct asset verification and audit, maintain accurate records of hardware, software, and license inventory.
• Change Management: Perform approved change requests for software installation and hardware configuration changes.
• Documentation: Assist the IT team in maintaining documentation and troubleshooting guides.

Qualifications & Field of Study:

• A minimum of Higher Nitec or Diploma certification in Computer/Electronic Engineering or equivalent discipline is required.
• Relevant IT certifications (Microsoft, AWS, Cisco/Fortinet) are highly desirable.

Work Experiences & Skillsets:

• Proven intermediate level hands-on desktop troubleshooting proficiency with Windows and Linux software, hardware, Microsoft Office 365, networking, and audio-visual equipment is expected.
• Experience with scripting and automation tools such as Python, PowerShell, and Bash is an added advantage.
• Good understanding of aforementioned technologies is necessary.
• Strong interpersonal and communication skills are required.
• Excellent command of written and spoken language is a must.

Character Traits:

• Solid organizational skills and attention to detail while juggling demands from stakeholders are essential.
• Pro-active team player that is resourceful, self-driven with a high degree of professional integrity is expected.
• Self-starter with an independent, resourceful, and positive attitude is necessary.
• Takes initiative and ownership of problems to ensure satisfactory resolutions.
• Ability to navigate unfamiliar technical challenges and situations.
• Ability to work with minimal supervision.
• Ability to perform under pressure.
• Eager to learn and improve.
• Moving of heavy computing equipment may be required.

We are seeking a highly skilled Help Desk Specialist to provide exceptional technical support to our clients. The ideal candidate will possess strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

The successful candidate will be responsible for:

• Responding to customer inquiries via phone and email
• Investigating technical issues and escalating when necessary
• Managing operational risks and tracking service requests
• Communicating with customers and the development team on escalated issues

Requirements include:

• Polytechnic diploma in IT or relevant experience
• Knowledge of cloud services (Microsoft 365, Amazon Web Services, Microsoft Azure, Google Cloud)
• Experience with ticketing systems (JIRA)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills

This role offers a challenging and rewarding work environment where you can develop your technical expertise and make a real difference in our clients' lives.

We are committed to providing ongoing training and professional development opportunities to ensure that our team members stay up-to-date with the latest technologies and trends.

The ideal candidate will handle inbound calls for accounts servicing, campaigns, product enquiries and help desk enquiries. A positive mindset with a can-do attitude and passion to deliver quality customer service are essential.

• Fulfillment follow through on case handling and customer interactions;
• Ensure compliance with standards in the execution of customers' enquiries, transaction requests and maintaining confidentiality of Bank and customers' information;

• Degree/Diploma in any discipline or equivalent qualification;
• Fresh graduates are encouraged to apply;
• Possess excellent communication, interpersonal skills, work etiquette, written and spoken English proficiency, analytical skills, and ability to work with numbers;
• Resourceful, proactive, results-driven, attentive to details and a good team player who thrives in fast-paced environments;

Job Opportunity:

We are seeking a highly skilled Customer Service Associate to join our team.

Job Description:

• As the first point of contact, you will serve walk-in and phone enquiries from parents and students, providing exceptional customer service and resolving issues efficiently.
• You will assist with class scheduling, enrolments, and course-related administrative tasks, ensuring seamless operations.
• Maintain accurate student records and update databases regularly, guaranteeing data integrity.
• Handle payment collection, issue receipts, and manage basic finance-related tasks, enhancing financial accuracy.
• Support teachers and centre operations, contributing to a smooth learning environment.

Requirements:

• Min GCE 'N' Levels
• Excellent interpersonal skills with ability to liaise with parents/teachers
• Candidates from retail/hospitality/F&B industry welcome to apply
• A team player, independently working and able to prioritize tasks at hand

Benefits:

• Working Hours: 3 weekdays + 2 weekend
• Working Location: Our Tampines Hub

Tell employers what skills you have

• Microsoft Office
• Microsoft Excel
• Interpersonal Skills
• Administration
• Data Entry
• Good Communication Skills
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Scheduling
• Databases
• Customer Service Experience