Help Desk Specialist
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Job Title: Customer Service Representative
Key Responsibilities:
- Deliver high-quality customer service by resolving customer complaints and inquiries in a professional manner.
- Investigate and resolve issues related to undelivered, returned, misrouted, delayed, lost or damaged shipments.
- Handle all trace enquiries in accordance with service standards and processes.
- Provide full tracing services for customers by investigating shipment incidents.
Required Skills and Qualifications:
- Minimum 3 to 5 years of experience in a Customer Service environment.
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work in a team environment and demonstrate excellent teamwork skills.
- Proactive with the ability to multitask and work under pressure while meeting tight deadlines.
Benefits:
As a Customer Service Representative, you will have the opportunity to deliver best-in-class customer service and make a positive impact on our customers' lives.
Help Desk Professional
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As a key member of our support team, you will serve as the primary point of contact for users experiencing technical issues. Your expertise in troubleshooting and resolving hardware, software, network, and peripheral problems will be invaluable in ensuring seamless system operation.
Key Responsibilities:
Serve as the first point of contact for users experiencing technical issues via phone, email, or ticketing system.
Troubleshoot and resolve basic hardware, software, network, and peripheral issues.
Escalate unresolved or complex issues to Level 2/3 support teams as necessary.
Workstation Setup and Configuration:
Unbox, assemble, and install new desktop or laptop computers.
Install and configure standard operating systems and software based on company specifications.
Ensure proper installation of drivers, updates, and security patches.
Set up user accounts, profiles, email, and access permissions in accordance with IT policies.
Workstation Cloning and Imaging:
Use imaging tools to clone workstation setups for consistent deployment across teams.
Maintain and update master images to reflect current software and system requirements.
Ensure cloned systems are fully functional and compliant with IT standards.
Help Desk Technician
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Entry-Level IT Support Specialist
We are seeking an Entry-Level IT Support Specialist to join our team. As a key member of our support staff, you will provide timely and effective assistance to users experiencing technical difficulties.
- Provide first-line support for hardware and software issues
- Troubleshoot basic network problems on Desktop and Laptop
- Install and configure operating systems and applications
- Troubleshoot connectivity issues for Desktop and Laptop
- Assist in updating product images on the company website
- Support users with various technical inquiries
This role is ideal for fresh graduates or individuals looking to kick-start their career in IT support. A willingness to learn and adapt quickly is essential. The successful candidate will be provided with comprehensive training and guidance to ensure their success in this position.
Please note that this role requires strong problem-solving skills, attention to detail, and excellent communication abilities. If you are a motivated individual who is eager to learn and grow, we encourage you to apply.
Help Desk Specialist
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Job Title: Help Desk Specialist
We are seeking a motivated and detail-oriented individual to fill the role of Help Desk Specialist. This junior-level position is ideal for candidates who are eager to learn and grow in the field of IT support.
Key Responsibilities:
- Maintain a professional demeanor at all times and adhere to company policies and procedures.
- Perform basic computer operations and tasks with efficiency and accuracy.
- Develop strong problem-solving skills and demonstrate logical thinking.
- Communicate effectively with customers and colleagues, both verbally and in writing.
- Demonstrate a willingness to learn and adapt to new technologies and systems.
- Visit customer sites to record and maintain data, and perform simple computer tasks as needed.
- Assemble and test low-voltage cables such as network cables and serial data cables, with training provided.
- Perform basic troubleshooting of computer hardware and related devices, with training provided.
- Demonstrate a strong understanding of electronics and mechanical concepts.
- Possess excellent communication and interpersonal skills.
- Show a high level of enthusiasm and dedication to delivering exceptional customer service.
- Fulfill additional responsibilities as assigned by management.
- A polytechnic diploma or equivalent qualification.
- An ITE graduate with relevant experience.
- Proficiency in English language.
- A valid driver's license (an advantage).
Requirements:
Help Desk Coordinator
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We are seeking a skilled and patient Customer Service Representative to fill this position.
- Handle customer inquiries via phone, email, and social media platforms.
- Respond to customer complaints in a professional manner.
- Collect and analyze customer data to improve sales performance and service delivery.
- Prepare sales proposals for existing and new customers.
- Execute order processing tasks including order fulfillment.
- Compile monthly sales reports for management review.
- Liaise with vendors, suppliers, contractors, and business partners.
- Minimum 2 years of working experience in the Sales/Customer Service field.
- Relevant O-level or equivalent qualification.
- Excellent spoken and written English communication skills.
- Proficient in MS Office applications including Excel, Word, and PowerPoint.
This role offers opportunities for growth and development, as well as a competitive salary package.
Help Desk Specialist
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Job Title: Help Desk Specialist
The Help Desk Specialist plays a crucial role in ensuring seamless technical support to end-users, IT staff, and vendors across various subsidiaries and territories. As part of the team, you will be responsible for managing technology tickets that impact business operations, working closely with stakeholders to resolve issues efficiently.
- Manage technology tickets impacting business operations, collaborating with cross-functional teams to ensure timely resolution.
- Provide exceptional customer service, addressing end-user queries and concerns in a professional and courteous manner.
- Develop strong relationships with internal stakeholders, including IT staff and vendors, to ensure effective communication and collaboration.
Key Responsibilities:
• Managing technology tickets from initiation to closure, ensuring accurate documentation and escalation procedures are followed.
• Collaborating with cross-functional teams to resolve complex technical issues, leveraging expertise from relevant departments.
• Developing and maintaining comprehensive knowledge of hardware, software, and technical systems, staying up-to-date with emerging trends and technologies.
• Providing high-quality technical support, addressing user queries and concerns in a timely and professional manner.
• Building and maintaining effective relationships with internal stakeholders, including IT staff and vendors, to ensure smooth communication and collaboration.
Required Skills:
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
- Proven experience in help desk or technical support roles, with a strong understanding of IT concepts and terminology.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook.
- Familiarity with ticketing systems and help desk software, such as ServiceNow or JIRA.
Benefits:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
Other Information:
Please refer to our website for more information on our company culture, values, and mission.
Help Desk Specialist
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We are seeking a highly motivated and organized IT Support Engineer to join our team. As an IT Support Engineer, you will be responsible for performing assigned tasks, escalating issues during high-volume or critical situations, managing warranty claims, and coordinating with vendors for Return Merchandise Authorizations (RMAs).
Key Responsibilities:
- Perform assigned tasks and escalate issues during high-volume or critical situations.
- Manage warranty claims and coordinate with vendors for Return Merchandise Authorizations (RMAs), including processing, packaging, shipping, and tracking per SLA requirements.
- Complete tasks independently using process knowledge and sound judgment.
- Maintain accurate asset and inventory data across systems (e.g., CMDB, asset repositories).
- Track, stage, and reconcile physical inventory; report discrepancies as needed.
- Execute secure destruction of data-bearing devices (DBDs) in compliance with SLAs and Microsoft policies.
- Monitor stock levels and notify management of shortages or issues.
Requirements:
- Basic understanding of computer hardware and components.
- 1+ year experience supporting IT equipment in a 24x7x365 production or data center environment.
- Preferred: Experience testing Apple iOS and Android mobile apps.
- Eagerness to learn and grow technical skills.
- Relevant certifications (preferred): CompTIA (A+, Network+, Server+), ASICS/Inventory Control, Basic Structured Cabling (BSC), Data Center Foundation Certification (DCFC), Microsoft Certified Professional (MCP), Vendor-specific network certifications.
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Tell employers what skills you haveKey Skills
- Switches
- iOS
- Asset Management
- Troubleshooting
- Hardware
- Data Center
- Inventory
- Information Technology
- Computer Hardware
- Inventory Management
- Compliance
- Networking
- Packaging
- Warranty
- Routers
- Cabling
- Shipping
- Technical Support
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Help Desk Technician
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We are seeking an experienced IT Support Professional to join our team. As a key member of our organization, you will play a critical role in providing technical assistance and support to our clients.
Main Responsibilities:
- Provide multi-channel support by handling customer inquiries via various mediums including hotline, email, online forms, chatbot, portal, and case management system.
- Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
- Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
- Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
- Monitor and highlight recurring issues or trends to the team leader for proactive resolution.
Requirements:
- ITE, NITEC, or Diploma in Computer Science or a related field.
- Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
- Prior experience supporting government-related projects.
- Strong verbal and written communication skills.
- Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts would be an added advantage.
- Detail-oriented with a high level of accuracy in logging and managing customer interactions.
- Proactive in identifying and escalating recurring issues or potential problem trends.
Help Desk Specialist
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We are seeking a highly skilled Help Desk Specialist to join our team. The ideal candidate will have at least 2 years of equivalent work experience in operations support, with knowledge of office automation tools and MS Operating Systems.
Key Responsibilities:- Provide exceptional customer service skills to effectively interact with team members and stakeholders.
- Demonstrate excellent analytical and problem-solving skills to troubleshoot complex issues.
- Be proficient in Microsoft Office, including Word, Excel, and PowerPoint.
- Ability to prioritize and execute tasks in a high-pressure environment.
- Work independently and be a team player, willing to learn and adapt to new systems and processes.
- Be available on 24/7 standby or on shift/rotation to attend to emergency service/issues or additional scheduled work arrangement.
Benefits: This is a great opportunity for someone who wants to develop their technical skills and make a real difference in the workplace. If you have a passion for delivering exceptional customer service and want to work in a fast-paced environment, this could be the role for you.
Help Desk Professional
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Key Responsibilities:
- Utilize technical expertise to diagnose and resolve complex hardware, software, and network issues for end-users.
- Install, configure, and maintain desktops, laptops, peripherals, and software applications with precision.
- Perform routine system backups, monitor server performance, and troubleshoot network components with ease.
- Provide personalized guidance and training to users on hardware and software utilization.
- Maintain accurate records of hardware and software assets for seamless tracking.
Required Skills:
- Strong analytical skills in troubleshooting hardware and software issues.
- Excellent interpersonal skills with effective communication.
- Ability to work independently and collaboratively as part of a team.
- Knowledge of ITIL framework and industry best practices.
- Experience with remote support tools and technologies for streamlined operations.
Tech Stack:
- Windows Operating System
- Macintosh Systems
- Active Directory Services
- DHCP Protocol
- Wireless Network Configuration
- Problem Management Framework
- IP Addressing Scheme
- Ethernet Network Infrastructure
- DNS Server Configuration
Benefits:
- Opportunities for professional growth and development.
- A collaborative and dynamic work environment.
- Flexible working arrangements to balance work and personal life.