1,013 IT Specialists jobs in Singapore

Thriving the CONVERGINT Way

Convergint is a leading global systems integrator dedicated to achieving service excellence. Our collaborative approach with partners and manufacturers enables us to provide a wide array of solutions to enterprise customers. What sets us apart is our unique culture, which is shaped by our unwavering commitment to our Values and Beliefs. This culture drives us to become the premier service provider for our valued customers, solidifying our position in the industry.

Discovering the role

The position of Technical Support is responsible for presales support to our sales team. Maintaining a high level of customer satisfaction.

Main Responsibilities:

• Provide technical consultation, system design and system solutions for all sales/SAM for SEA projects.
• Pre-sales activities support including site survey, client meeting, technical presentation, system demo, etc.
• Project management, testing, commissioning and troubleshooting

Quotation & Configuration Check

• Ensure all the system configuration and quotes are accurate for SEA region.
• Provide technical training for SEA sales team and technical team.
• Provide after sales technical support (project/CS) if any PM/engineer needs help.
• Provide T&C support for SEA projects.

On site client training

• Ensure quality of Convergint services following company standards and policies strictly, to deliver prompt and efficient response to all service requests within assigned region.
• Prepare customer training materials and deliver professional customer training.
• Attend internal training, improve skills.

Requirements

• Min 5 years or above related working experience in security, electronic or small electronic system design, technical training, pre-sales technical presentation, preferably in a multinational environment.
• Basic IT knowledge in security hardware, network and database.
• Familiar with security access control system, CCTV and alarm system products / systems is an advantage.
• Candidates with technical presales background will be an advantage.
• Good communication and coordination skills.
• Client service oriented and quick learner.

Job Description

- Provide technical support to end-users, resolving hardware and software issues efficiently.

- Prepare technical report on support issues, including feedback, analysis, and recommendations for improvement.

- Maintain, troubleshoot, and support IT equipment such as laptops, desktops, printers, network switches, and other related devices.

Requirements

- Possess certification in Information Technology (IT) or an equivalent field with 1-5 years relevant experience.

- Knowledge and hands-on experience in deploying network devices and managing network infrastructure.

- Strong interpersonal and communication skills, with the ability to collaborate effectively with colleagues and stakeholders.

- Ability to work independently as well as collaboratively in a team environment.

- A keen interest in discovering, evaluating, and implementing new technologies.

- Able to start work immediately or within short notice period.

- Possess class 3 driving license would be considered an advantage

Location: Mandai

NextLabs is a security software company focused on developing mission critical next generation policy enforcement infrastructure and system software. NextLabs provides large enterprises with active, policy-driven control of their information network wherever and whenever it is used by employees, contractors and partners. Our policy management platform and universal enforcement solutions enable centrally managed information security control policies across all applications, data and digital business processes.

The NextLabs is looking to expand our Technical Support organization. Your will be one of the designated point of contact for customers. Technical Support team will provide product knowledge and expertise about NextLabs' Policy Platform and product family, will craft and implement support solutions that resolve customer issues and build customer goodwill for the long term. In this role, you will work closely with customers, Engineering, Sales and Professional Services organization to achieve excellent customer satisfaction with NextLabs' F2000 customer base. Your team will create and manage NextLabs Knowledge Base, track support issues reported by customers and ensure that issues are followed through to resolution.

Responsibilities include but are not limited to:

• Work efficiently with Technical Support, QA, Engineering, and Customer IT personnel to identify and solve customer issues.
• Create technical notes and develop case resolution report to contribute to the Technical Support Knowledge Base.
• Track support issues reported by customers and ensure that issues are followed through to resolution.
• Ability to create and manage cross-functional project teams to address complex technical issues.
• Help develop specification of requirements and development of support tools to automate common support processes or customer diagnostics.
• Build and maintain strong customer relationships and contribute toward a strong customer-oriented corporate image.
• Maintain deep understanding of NextLabs product and integrated third-party products.
• Train customer IT helpdesk personnel on NextLabs products, best practices and technical procedures for operating enterprise class policy management system.
• Participation in on call rotation carrying the after hours emergency support phone/pager.
• Creation of knowledge articles for relevant cases and general issues for the NextLabs technical support knowledge base.
• Tracking/performing technical activities and processes within technical support to ensure customers are handled within defined NextLabs quality standards.
• Making decisions on case escalations based on customer business situations by working with management and executive teams.
• Representing technical support to other departments as a customer advocate.

Requirements:

• Strong analytical skills to analyze complex technical problems and develop strategies for solution development.
• Business processes analysis skills to analyze customer process issues and develop strategies for solution development.
• System administration skills on Windows system and network environments.
• System administration skills on one or more relational database platforms such as MS SQL Server, Oracle or DB2.
• Experience with use and configuration of AD/LDAP directory services and VM Ware virtualization infrastructure will be a plus.
• Experience with programming or scripting.
• Knowledge of diagnostic tools and analysis.
• Strong organizational skills and interpersonal skills.
• Clear, effective and timely oral and written communications for IT and Management audiences.
• Self motivated and presents a positive attitude in dealing with customers and co-workers.

Education:

• BS in CS, MIS, EE, or any Engineering degree

Interested candidates may email resume

Mandatory Skills Windows 2016 Server Windows Server administration Installing, configuring, and maintaining Windows Servers Expert knowledge of Windows troubleshooting Preferably certified in Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA), ITIL or equivalent. Preferred Skills Windows Server 2019, Red Hat Enterprise Linux (RHEL) Any other adhoc duties as assigned

This role involves providing technical assistance to customers through various channels, including phone, email, and on-site visits.

The ideal candidate will be responsible for delivering high-quality support, addressing customer concerns, and ensuring project success.

• Strong understanding of camera/lens/optical principles
• Experience in machine vision application (3-5 years)
• Hold a degree or diploma in Electrical/Optics Engineering
• Excellent communication and problem-solving skills

As a Technical Support Professional, you will have the opportunity to develop your skills, work with cutting-edge technology, and make a real impact on our customers' experience.

You will also have access to training and development opportunities, enabling you to stay up-to-date with industry advancements and expand your knowledge base.

The successful candidate will be responsible for assisting in the testing and commissioning of various projects.

• Gain a thorough understanding of the graphical user interface.
• Compile and prepare testing point information lists.
• Configure points to be tested, ensuring all relevant details are accounted for.
• Conduct thorough factory and site testing to verify database integrity.

To excel in this role, candidates should possess a NITEC or higher qualification in a technical or engineering discipline, with proficiency in Microsoft Office applications (Word, Excel).

This position offers opportunities for growth and development in a dynamic work environment. The ideal candidate will have strong analytical skills, attention to detail, and effective communication abilities.

Our team is seeking an experienced Technical Support Specialist to join our growing organization.

• Duty 1: Provide timely and effective technical support to customers via various channels, including phone, email, and remote access.
• Duty 2: Analyze complex technical issues, identify root causes, and implement solutions to minimize downtime.
• Duty 3: Collaborate with cross-functional teams to ensure seamless workflow processes and meet service level commitments.

• Bachelor's degree in Information Technology, Computer Science, Telecommunication, or a related field.
• Proficiency in bilingual communication, speaking and writing in English and Mandarin.
• Excellent written and verbal communication skills to explain technical concepts to non-technical stakeholders.
• Critical thinking and problem-solving skills with analytical mindsets.
• Minimum 2 years of experience in technical support or customer service in software or IT environments.
• Able to multitask and prioritize tasks effectively in fast-paced environments.
• Self-motivated and able to work independently as well as collaboratively with diverse teams.
• Experience with Windows and Linux operating systems.
• Additional experience in VoIP and CSP environments is highly valued.

As a Technical Support Specialist, you will have the opportunity to work with a dynamic team, develop your technical skills, and contribute to the growth and success of our organization. We offer a collaborative and inclusive work environment, with opportunities for professional development and career advancement.

We are seeking a skilled professional to support our service centre by providing on-site technical support and assistance to customers.

Candidates should be open to flexible working hours and able to deliver high-quality customer experiences from a technical perspective.

This role is ideal for someone with experience in customer service, mechanical and electrical knowledge, and the ability to adapt to a fast-changing environment.

• Provide customers with technical support, including servicing and repairing their products.
• Deliver exceptional customer experiences from a technical perspective.
• Stationed at the outlet to handle customers' technical issues and travelling to clients' sites as per scheduled rosters to provide technical support and assistance.
• Responsible for the proper diagnosis, troubleshooting, and repair of customer products and appliances.
• Provide real-time feedback to the Team Lead regarding technical support issues.
• Report any emerging product reliability and safety issues.
• Assist the Team Lead in investigating escalated repair instances.
• Other duties as required.

Able to adapt to shift work and rotate through different technical specialties and skill sets.

• A minimum 1-year experience as a Service Technician or similar Customer Service role.
• Basic Mechanical and/or Electrical knowledge required.
• Able to adapt to a fast-changing environment and open to shift work.
• Good command of English (spoken and written).
• Excellent communication and problem-solving skills.
• Flexibility to regularly rotate through different technical specialties and skill sets.
• Patience when handling tough cases.

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will possess excellent technical knowledge and strong problem-solving skills.

• Provide technical assistance and support to the team with HMI graphics design and updates, implement P&ID logic using Programmable Logic Controllers, perform maintenance tasks at customer sites or premises, assist with cybersecurity vulnerability threat patching for project hardware and software, and offer support to the team in maintenance projects.

Key Responsibilities:

• Maintenance and repair of electrical and computer systems.
• Implementation of new technologies and systems.
• Assistance with troubleshooting and resolving technical issues.

Requirements:

• Minimum a Diploma in Electrical/Computer Engineering.

We offer a competitive compensation package including salary based on years of experience and internal salary structure, benefits including 1 month AWS, variable bonus ranging from 1 to 6 months depending on performance, and medical benefits of $500 per financial year.