1,264 IT Specialists jobs in Singapore

- To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations - Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Report and escalate to the next level those problems which cannot be fixed - Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems - Manage local suppliers in the provision of services for the Client Service Operations centres and report on services provided to management.
- Conducts the analysis, definition, documentation and testing of application & systems enhancements - To provide onsite support to Users during the cutover of the services - Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
- When/where required, be contactable for escalations and support, on and on-call standby basis - When/where required, perform assigned tasks on 24 x 7 shifts basis.Diploma / Certificate in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
- Applicable vendor / technology entry level certification or equivalent work experience, in particular: MCSA, MCTS, CCNA, Linux/Oracle entry level, AIX Specialist
- ITIL Foundation CertificateMinimum 2 - 3 years experience in the network, and/or application/system support domain. Must have dealt directly with external customers delivering to SLAs. - Minimum 2 - 3 years experience in ACM domain, where applicable.
- Experience of working in the Airport / Airline industry.Knowledge and understanding in one or several of the following domains: Network protocols and services, System and Applications - Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction - Ability and motivation to work in a team and in rotating shifts
- Installation and configuration of end user applications and software.
- Ability to analyze, draw conclusions, and create solutions to customer's complex problems - Knowledge and ability to install and repair Desktop PCs, Office Printers, ATI Printers, Switches, Routers, Hubs, IP Phones, Servers, WAN connectivity equipment (Modems, ISDN), and Cabling - to component level
- Ability to build relationships with peer and management levels both with clients and the company management
- Knowledge and ability to install configure and maintain operating system software including Microsoft/Linux/Unix.
- Ability to troubleshoot LAN topologies based on TCP/IP, IPX/SPX, and NetBIOS networks using basic commands such as PING and TRACEROUTE.
- Carry out configuration tasks on Cisco LAN switches and routers (assign IP address, shut down interfaces, other interface level configuration)
- Product and Service knowledge in several of the following areas at intermediary and advanced levels:
- Airport Services
- Desktop services
- Network Services
- Customer specific services and solutions (for dedicated support)
- Knowledge of ITIL, IT and network components and principles
- Demonstrated maturity in handling complex customer issues and demanding customers
- Ability to organize the activity of a team and to take ownership of issues until resolution

Overview

We're Hiring: Technical Support! We are seeking a dedicated and knowledgeable Technical Support professional to provide exceptional customer service and technical assistance to our clients. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to communicate complex solutions in a clear and friendly manner.

Location: Singapore, Singapore

Work Mode: Work From Office

Role: Technical Support

• Troubleshoot and resolve technical issues via phone, email, and chat
• Document customer interactions and maintain detailed case records
• Collaborate with development teams to escalate complex issues
• Create and update technical documentation and knowledge base articles
• Provide timely responses to customer inquiries and support tickets
• Meet performance metrics for resolution time and customer satisfaction

• Strong technical aptitude and problem-solving abilities
• Excellent verbal and written communication skills
• Experience with help desk software and ticketing systems
• Customer-focused mindset with patience and empathy
• Ability to work independently and manage multiple priorities
• Basic knowledge of networking, software, and hardware concepts

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Job Description

• Involve in servicing and maintenance works, aftersales support
• Project scheduling and coordination
• Project testing and commissioning
• Conduct training to customers
• Provide assistance and support to Technical Manager

Requirements

• ITE Nitec / Higher Nitec or Polytechnic Diploma in Electrical, Electronics, Mechanical or other related Engineering field
• No working experience are welcome, on the job training provided
• Highly motivated individuals with willing to learn attitude
• Autocad drafting skills preferred but not mandatory
• Basic electrical, electronics knowledge
• Opportunities for overseas work trips and training trips

Highlights

• 5 day work week
• Performance Bonus & Annual Healthy Lifestyle Incentive
• Opportunities for career advancement in a specialised market

• Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
• Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
• Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
• Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
• Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.

• Diploma / Degree in a technical or engineering-related discipline.
• Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
• Experience in the Video Systems industry preferred.
• Good understanding of the market landscape, including competitor products and industry trends.
• Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
• Customer-focused mindset with a service-oriented approach.

Job Description:

• Act as a subject matter expert in both technical support and product management within the Regional Sales Office (RSO) and National Sales Office (NSO).
• Responsible for resolving technical issues and proactively identifying and mitigating potential risks.
• Conduct comprehensive technical training sessions for internal staff and external customers to enhance product knowledge and competencies specific to the assigned product range.
• Work closely with Product Management to define and provide feedback to support development of appropriate product range in the region.
• Collaborate with NSO Product Managers to support the planning and reviewing of customer-specific solutions in tendering processes for large-scale projects.

Job Requirements:

• Diploma / Degree in a technical or engineering-related discipline.
• Proven experience in a technical role, including the ability to produce clear and professional technical documentation.
• Experience in the Video Systems industry preferred.
• Good understanding of the market landscape, including competitor products and industry trends.
• Proficient in English, with good communication skills for engaging stakeholders at all levels, both internally and externally.
• Customer-focused mindset with a service-oriented approach.

Key Responsibilities

* Manage installation, configuration, testing, and operations of client platforms.

* Troubleshoot and resolve client platform-related incidents; provide temporary and/or permanent fixes.

* Handle service requests and provide timely status updates to relevant stakeholders.

* Monitor and document system configurations, ensuring compliance with agreed service levels.

* Participate in client platform implementation and upgrade projects.

* Conduct research and evaluation of new client platform tools.

* Provide systems-related technical advice to customers or project teams.

* Manage client platform systems, including changes via the formal change request process.

* Prepare and deliver regular status and performance reports.

* Perform pre-sales support tasks related to client platforms.

* Gather and analyze infrastructure requirements to support business/application needs.

* Establish and maintain facility management standards and best practices.

Mandatory Skills

* Strong knowledge of Windows 10.

Preferred Skills

* Familiarity with Windows 11.

Other Requirements

* Standby Duty: Required (24 x 7).

* Shift Work: Not required.

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2022 Operating System, Windows 11 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

Responsibilities

• Support presales activities such as site surveys, client meetings, technical presentations, and system demonstrations.
• Provide technical consultation, system design, and solution proposals for sales/SAM teams across SEA projects.
• Ensure accuracy of system configurations and quotations for the SEA region.
• Deliver technical training to SEA sales and technical teams.
• Provide post-sales technical support to project managers/engineers when required.
• Assist with testing and commissioning (T&C) for SEA projects.
• Prepare and deliver professional customer training materials.
• Ensure service quality and compliance with organization's standards and policies.
• Participate in internal training to continually improve technical knowledge and skills.

Requirements

• Minimum 3 years of relevant experience in security, electronics, or small-scale electronic project implementation and commissioning, ideally in a multinational environment.
• Basic IT knowledge in security hardware, networks, and databases.
• Familiarity with security systems (access control, CCTV, alarm systems) is an advantage.
• Prior experience in technical presales is highly preferred.
• Strong communication, coordination, and problem-solving skills.
• Customer service-oriented with a proactive, fast-learning mindset.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" or send your updated resume to

Jayden Kua Jing Yu

Registration Number: R

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore