2,564 IT Specialists jobs in Singapore
IT Service Operations Specialists
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To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance, support and direct management.
Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations - Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
Report and escalate to the next level those problems which cannot be fixed - Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems - Manage local suppliers in the provision of services for the Client Service Operations centres and report on services provided to management.
Conducts the analysis, definition, documentation and testing of application & systems enhancements - To provide onsite support to Users during the cutover of the services - Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
When/where required, be contactable for escalations and support, on and on-call standby basis - When/where required, perform assigned tasks on 24 x 7 shifts basis.Diploma / Certificate in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
Applicable vendor / technology entry level certification or equivalent work experience, in particular: MCSA, MCTS, CCNA, Linux/Oracle entry level, AIX Specialist
ITIL Foundation CertificateMinimum 2 - 3 years experience in the network, and/or application/system support domain. Must have dealt directly with external customers delivering to SLAs. - Minimum 2 - 3 years experience in ACM domain, where applicable.
Experience of working in the Airport / Airline industry.Knowledge and understanding in one or several of the following domains: Network protocols and services, System and Applications - Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction - Ability and motivation to work in a team and in rotating shifts
Installation and configuration of end user applications and software.
Ability to analyze, draw conclusions, and create solutions to customer's complex problems - Knowledge and ability to install and repair Desktop PCs, Office Printers, ATI Printers, Switches, Routers, Hubs, IP Phones, Servers, WAN connectivity equipment (Modems, ISDN), and Cabling - to component level
Ability to build relationships with peer and management levels both with clients and the company management
Knowledge and ability to install configure and maintain operating system software including Microsoft/Linux/Unix.
Ability to troubleshoot LAN topologies based on TCP/IP, IPX/SPX, and NetBIOS networks using basic commands such as PING and TRACEROUTE.
Carry out configuration tasks on Cisco LAN switches and routers (assign IP address, shut down interfaces, other interface level configuration)
Product and Service knowledge in several of the following areas at intermediary and advanced levels:
Airport Services
Desktop services
Network Services
Customer specific services and solutions (for dedicated support)
Knowledge of ITIL, IT and network components and principles
Demonstrated maturity in handling complex customer issues and demanding customers
Ability to organize the activity of a team and to take ownership of issues until resolution
IT Service Operations Specialists
Posted today
Job Viewed
Job Description
- Proactively detect problems related to service and infrastructure operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems
- Adhere to installation guidelines and industry best practices in order to deliver quality service and infrastructure operations - Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with Service Operations and Delivery guidelines and instructions where provided
- Report and escalate to the next level those problems which cannot be fixed - Carry out preventive and proactive maintenance of equipment and monitoring of systems and services in accordance with agreed schedules and customer expectations
- Perform Change Management, Configurations, Design and Implementation of the supported Product & Systems - Manage local suppliers in the provision of services for the Client Service Operations centres and report on services provided to management.
- Conducts the analysis, definition, documentation and testing of application & systems enhancements - To provide onsite support to Users during the cutover of the services - Continuously identify and document lessons learnt, known errors and operational knowledge for improved services
- When/where required, be contactable for escalations and support, on and on-call standby basis - When/where required, perform assigned tasks on 24 x 7 shifts basis.Diploma / Certificate in Computer Science, Electronic Engineering or equivalent Telecommunications in-country qualification.
- Applicable vendor / technology entry level certification or equivalent work experience, in particular: MCSA, MCTS, CCNA, Linux/Oracle entry level, AIX Specialist
- ITIL Foundation CertificateMinimum 2 - 3 years experience in the network, and/or application/system support domain. Must have dealt directly with external customers delivering to SLAs. - Minimum 2 - 3 years experience in ACM domain, where applicable.
- Experience of working in the Airport / Airline industry.Knowledge and understanding in one or several of the following domains: Network protocols and services, System and Applications - Customer Service, pro-activeness and ownership attitude and sense of service to support customers and own their issues until resolution to their satisfaction - Ability and motivation to work in a team and in rotating shifts
- Installation and configuration of end user applications and software.
- Ability to analyze, draw conclusions, and create solutions to customer's complex problems - Knowledge and ability to install and repair Desktop PCs, Office Printers, ATI Printers, Switches, Routers, Hubs, IP Phones, Servers, WAN connectivity equipment (Modems, ISDN), and Cabling - to component level
- Ability to build relationships with peer and management levels both with clients and the company management
- Knowledge and ability to install configure and maintain operating system software including Microsoft/Linux/Unix.
- Ability to troubleshoot LAN topologies based on TCP/IP, IPX/SPX, and NetBIOS networks using basic commands such as PING and TRACEROUTE.
- Carry out configuration tasks on Cisco LAN switches and routers (assign IP address, shut down interfaces, other interface level configuration)
- Product and Service knowledge in several of the following areas at intermediary and advanced levels:
- Airport Services
- Desktop services
- Network Services
- Customer specific services and solutions (for dedicated support)
- Knowledge of ITIL, IT and network components and principles
- Demonstrated maturity in handling complex customer issues and demanding customers
- Ability to organize the activity of a team and to take ownership of issues until resolution
Technical Support
Posted 4 days ago
Job Viewed
Job Description
Job Requirements
- Diploma/Degree in Information Technology or equivalent
- Must have minimum 1-3 years of working experience in PC operations and computer networking.
- Must have experience in IT Hardware and software installation
- Experience in handling ServiceDesk requests.
- Experience in Windows and Linux operating systems.
- Familiarity with ITIL practices.
- Excellent written and verbal communications skills
Technical Support
Posted 16 days ago
Job Viewed
Job Description
Job Responsibilities
- Front line support via telephone and emails
- Ensure all issues are attended to efficiently
- Manage customers requests and enquiries in a professional and timely manner
- Liaise with vendor on all hosting matters
- Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Performs miscellaneous job-related duties as assigned.
- Purchase/Renew of domains
- Able to perform administrative duties
- Installation and maintenance of both computer hardware and software applications
- Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
- Maintaining our servers
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Relevant experience in supporting IT related duties
- Outstanding customer service skills and a dedication to the customer service experience.
- Knowledge of FTP, DNS and cPanel preferred.
- Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
- Proven analytical and problem solving skills.
- NITEC/ Diploma in Computer Science, Information Technology or equivalent
Technical Support
Posted today
Job Viewed
Job Description
About Us
LGA Telecom Pte Ltd an established Infocomm Service Provider, since 1995 and an industry pioneer that has helped shape Singapore's Internet ecosystem. In the past two decades, LGA has been delivering resilient enterprise solutions that ensure un-interrupted business operations. Today LGA offers comprehensive managed security services and solutions that identify, alert and mitigate technological vulnerabilities, threats and potential breaches to the network and systems. Enterprises and government agencies rely and trust LGA for their security needs beyond connectivity.
The Opportunity
Join our dynamic Service Desk team as the first point of contact for our clients. This is more than just a support role; it's the frontline of our mission to ensure uninterrupted business operations. You will be empowered to solve problems, manage critical incidents, and build trust with every interaction. We invest in our people, and in return, you will gain hands-on experience with cutting-edge networking, cloud and security technologies that are shaping the future of the industry.
The Role : Technical Support / Service Desk Executive
Responsibilities:
- Provide exceptional 1st level technical support for network and Internet service applications via phone and email, adhering to strict SLAs.
- Act as the primary owner of user incidents and service requests, ensuring accurate logging, tracking, and timely resolution within our internal system.
- Proactively identify, assess, and document security risks, threats, and vulnerabilities in client networks and systems.
- Prioritize incidents based on predefined severity levels and execute appropriate escalation procedures to senior technical teams when necessary.
Requirements:
- Minimum Diploma in Information Technology, Engineering, or a related discipline.
- Foundational understanding of core networking concepts (TCP/IP, LAN, WAN) and Internet applications (Email, Web, DNS).
- Familiarity with Microsoft Windows Operating Systems and Mac OS environments.
Fresh graduates are welcome. We provide comprehensive training for the right motivated individual.
Ideal Candidate Profile:
- An excellent communicator with strong verbal and written English skills.
- A natural problem-solver who is meticulous and has a keen eye for detail.
- Independent and results-oriented, with the tenacity to thrive in a fast-paced environment.
- Possesses a genuine passion for customer service and a warm, engaging personality.
Why Join LGA?
- Career Growth: Gain invaluable exposure to cutting-edge networking, cloud and cybersecurity technology.
- Make an Impact: Play a critical role in protecting the infrastructure of major organizations in Singapore.
- Learning & Development: We provide training to bridge your knowledge and set you up for success.
- Be Part of History: Join a pioneering company with a strong legacy and an exciting future.
Technical Support
Posted today
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Job Description
Role : Technical Support Network Operations Center (NOC)
Client : Non Banking Client
Location : 31, Science Park Road
Position : 12+ Month contract under U3 Infotech's payroll
Responsibilities:
Role Purpose(s)
The Technical Support for Network Operations Center (NOC) plays a vital role in ensuring the smooth functioning of our network infrastructure and providing technical assistance.
Key Accountabilities
- Monitoring network performance and addressing any anomalies or issues promptly
- Responding to technical inquiries and providing solutions to network-related problems
Job Responsibilities & Duties
- Operates and monitors all systems, applications, network and telecommunication line usage
- Fault response, troubleshooting and incident/problem management: Monitor and identify system abnormalities and resolve problems or follow-up to ensure resolution of problems escalated to relevant parties
- Perform and execute user service requests in accordance with QMS standard.
- Provides technical support to users in disaster recovery, contingency test, scheduled maintenance / system change requests, software installation, network equipment problems, etc.
- Check and monitor environmental conditions for the machines and devices in the data centre (UPS, air-con, etc.)
- Day-to-day data center Physical Security Controller to maintain proper security within the data centre
- Maintains and monitors usage of storage media, stationery, etc.
- Generate inventory and statistical reports
- Must be willing to work 24x7 12hr shifts
- Any other duties as and when assigned.
Education Requirements
- Diploma in Information Technology, Computer Science, or a related field from a local Polytechnic
Working Experience Requirements
- Basic knowledge in PC operations and computer networking.
- Experience in computer operations environment
- Fresh diploma graduates are welcome to apply.
Skills Required
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Knowledge of Windows and Linux is preferred
- Knowledge of ITIL foundation is preferred
Shift Allowance & Shift Transport Allowance
- Shift Allowance for night shift, and transport allowance for night shift
Raghunath
Senior Recruitment Consultant
Talent Acquisition Team
Singapore | Australia | Malaysia | Thailand |
Vietnam | India | Philippines| Hong Kong
Singapore Mobile:
Email:
133 Cecil Street, Keck Seng Tower, #14-3,
Singapore
Job Types: Full-time, Contract
Contract length: 12 months
Pay: $3, $3,500.00 per month
Benefits:
- Health insurance
Work Location: In person
Technical Support
Posted today
Job Viewed
Job Description
Job Requirements:
· Diploma/Degree in Information Technology or equivalent
· Must have minimum 1-3 years of working experience in PC operations and computer networking.
· Must have experience in IT Hardware and software installation
· Experience in handling ServiceDesk requests.
· Experience in Windows and Linux operating systems.
· Familiarity with ITIL practices.
· Excellent written and verbal communications skills
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Technical Support
Posted today
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Responsibilities:
- Perform checks in inventory software system to ensure inventories are in place
- Perform regular repairs and maintenance of yard and workshop tools and equipment
- Maintain the tool room through 5S initiatives and good housekeeping practices
Requirement:
- ITE/Diploma in Engineering with knowledge on tooling and vehicle maintenance
- Computer literate in Microsoft Office and possess Class 3 driving license.
- Ability to work Overtime/Week when required
Interested applicants, send in your updated resume by clicking "Apply Now".
Lin Weikang
EA Personnel No: R
EA License No: 23C1894
Technical Support
Posted today
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Job Description
Typical Duties:
Assist in configuring, installing and supporting your product suite and associated interfaces when required.
Work with customers to ensure contractual service expectations is exceeded.
Responsible for the entry, tracking and management of all incoming support calls.
Provide end-user training, QA and testing.
Be familiar with and adhere to the latest training and installation standards and procedures.
Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
Where applicable, work directly with the development team to implement new solutions to the customers.
Provide pre-sales support to regional business partners, where necessary.
Required availability 24/7 for specific topics or urgencies on rotational basis.
Some travel to Asia Pacific region may be required.
Skill Requirements:
Adept with Windows 2022 Operating System, Windows 11 and Microsoft SQL Server is highly regarded
Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
Excellent interpersonal and communication skills (written, verbal/presentation).
Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
Strong organisation skills with an attention to details.
Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
Language Requirements:
English (Written and Spoken)
Asian Languages (Business Proficiency)
Minimum Diploma in Information Technology or related disciplines.
Personnel with no relevant experience are welcome to apply.
Technical Support
Posted today
Job Viewed
Job Description
Job Responsibilities:
- Front line support via telephone and emails
- Ensure all issues are attended to efficiently
- Manage customers requests and enquiries in a professional and timely manner
- Liaise with vendor on all hosting matters
- Basic troubleshooting a variety of technical and non-technical issues customers are having with their web hosting plans and services.
- Performs miscellaneous job-related duties as assigned.
- Purchase/Renew of domains
- Able to perform administrative duties
- Installation and maintenance of both computer hardware and software applications
- Maintenance of internal network infrastructure (Site Office) and troubleshooting including WAN, LAN and WIFI issues
- Maintaining our servers
Required Skills
What you will do in this role:
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Relevant experience in supporting IT related duties
- Outstanding customer service skills and a dedication to the customer service experience.
- Knowledge of FTP, DNS and cPanel preferred.
- Knowledge of Linux, Window, Microsoft Office, Git, AWS, Google Cloud
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
- Proven analytical and problem solving skills.
- NITEC/ Diploma in Computer Science, Information Technology or equivalent