2,577 IT Project Delivery jobs in Singapore

We are seeking a highly skilled and experienced Senior Project Engineer to join our team. The successful candidate will have excellent leadership skills, strong communication abilities, and a proven track record of delivering projects on time and within budget.

The Senior Project Engineer will be responsible for leading cross-functional teams, ensuring effective project planning and execution, and managing stakeholder expectations. A key aspect of this role is the ability to motivate and inspire team members, as well as develop and implement process improvements to drive business outcomes.

• Team Management:
• Hiring, training, and developing high-performing team members.
• Setting performance goals and conducting regular performance reviews.
• Motivating and inspiring the team to achieve targets.
• Addressing team conflicts and resolving issues effectively.
• Customer Service:
• Ensuring exceptional customer service delivery through proactive engagement and issue resolution.
• Handling escalated customer issues and complaints with professionalism and empathy.
• Identifying customer needs and expectations, and implementing strategies to improve satisfaction.
• Streamlining processes to enhance overall customer experience.
• Operational Efficiency:
• Monitoring team performance and identifying areas for improvement to optimize service delivery.
• Streamlining processes and implementing best practices to increase efficiency.
• Utilizing tools and technology to optimize service delivery and reduce waste.
• Managing team schedules and resource allocation to ensure seamless project execution.
• Quality Assurance:
• Ensuring adherence to service level agreements (SLAs) and quality standards.
• Implementing quality control measures to prevent defects and errors.
• Analyzing customer feedback and implementing necessary changes to enhance quality and customer satisfaction.
• Problem Solving:
• Identifying and resolving technical issues efficiently and effectively.
• Troubleshooting system failures and errors to minimize downtime and impact.
• Implementing solutions to prevent recurring problems and improve overall system reliability.

• Leadership Skills: Proven ability to lead, motivate, and inspire high-performing teams.
• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas simply.
• Problem-Solving Skills: Ability to analyze complex problems and develop effective solutions.
• Technical Expertise: Strong knowledge of relevant software and hardware, with the ability to troubleshoot and resolve technical issues.
• CUSTOMER SERVICE SKILLS: Empathy, patience, and a customer-centric approach, with a focus on delivering exceptional customer experiences.
• Organizational Skills: Ability to manage multiple tasks and prioritize effectively, with a focus on meeting deadlines and delivering results.
• Attention to Detail: Meticulous attention to detail and accuracy, with a focus on quality and precision.

• CUSTOMER SERVICE DELIVERY
• TROUBLESHOOTING
• STREAMLINING
• QUALITY CONTROL
• CUSTOMER SERVICE SKILLS
• OPERATIONAL EFFICIENCY
• PROBLEM SOLVING
• SERVICE LEVEL AGREEMENTS
• ATTENTION TO DETAIL
• TEAM MANAGEMENT
• COMMUNICATION SKILLS
• CUSTOMER SATISFACTION
• SERVICE DELIVERY

Overview
Role: Tech Project & Delivery Manager
JD:
We are seeking a Project Manager on the International Technology team to help deliver new market (country) entries and support existing markets as they open new stores and progress their individual technology roadmaps. You will oversee a portfolio of markets and work with product managers and solution engineers on the International Technology team to build project plans that will turn roadmaps into reality. You will also work with in-market regional teams and in-market brand partners (franchisees) to land the project plans and be their go-to person for technology related issues and needs. You will improve cross-functional and technology specific-processes wherever possible to enable efficiency and repeatable processes for new market entry and ongoing innovation. Finally, you will be responsible for contract management and tracking budget for markets in your portfolio. This role also partners cross-functionally across Operations, Development, Supply Chain, Legal, Marketing, and any applicable 3rd party tech vendors to drive cross-functional inputs, milestones, and overall project plan delivery. Clear communication and project planning is critical, as is a proactive, flexible, and detail-oriented style.
Support new market entry and existing market day-to-day maintenance, including process and project management, schedule management, contract tracking, risk identification and escalation, status updates, cross-functional communications and reporting support.
Manage all deliverables to achieve targeted dates and ensure successful market & store openings by spearheading communications and follow-ups with cross-functional teams and 3rd party vendors.
Create reports on project progress using measurable metrics and delivery dates. Create status reports on new market opening targets and existing market roadmap status.
Identify and introduce new ideas and solutions to create efficiencies in overall new market entry and market maintenance. Drive process innovation and simplification for all end-to-end procedures with emphasis on identifying efficiencies, improving timelines and ensuring scalability.
This role reports to Senior Director but is part of the project management team, led by the project management lead.
What you’ll need
5-8 years of experience as tech project manager working for companies with international footprint
3+ years of physical retail or restaurant project management experience preferred
Technical knowledge in MS Office (Excel, PowerPoint, Word) Power BI, Project Management software & ability to learn new applications
Project management/project planning
Ability to manage multiple timelines and initiatives
Able to communicate/present clearly to all levels of management
Process creation and metrics reporting experience
Restaurant / Retail new stores opening experience
Should be familiar with restaurant / retail systems like POS ( point of sale), payment devices
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Overview
Oversee a portfolio of markets, collaborating with product managers and solution engineers on the International Technology team to translate roadmaps into project plans. Partner with in-market regional teams and brand partners (franchisees) to implement plans and serve as the primary technology contact for issues and needs. Improve cross-functional and technology-specific processes to enable efficient entry into new markets and ongoing innovation. Manage contract tracking and budget for markets in the portfolio. Collaborate across Operations, Development, Supply Chain, Legal, Marketing, and applicable 3rd party tech vendors to drive inputs, milestones, and overall project plan delivery. Clear communication, proactive planning, and detail-oriented execution are essential.
Responsibilities
Support new market entry and day-to-day market maintenance, including process and project management, schedule management, contract tracking, risk identification and escalation, status updates, cross-functional communications and reporting support
Manage all deliverables to achieve targeted dates and ensure successful market and store openings by spearheading communications and follow-ups with cross-functional teams and 3rd party vendors
Create reports on project progress using measurable metrics and delivery dates. Create status reports on new market opening targets and existing market roadmap status
Identify and introduce new ideas and solutions to create efficiencies in overall new market entry and market maintenance. Drive process innovation and simplification for end-to-end procedures with emphasis on identifying efficiencies, improving timelines and ensuring scalability
This role reports to Senior Director but is part of the project management team, led by the project management lead
Requirements
Experience as tech project manager working for companies with international footprint
Physical retail or restaurant project management experience preferred
Technical knowledge in MS Office (Excel, PowerPoint, Word), Power BI, Project Management software and ability to learn new applications
Project management/project planning
Ability to manage multiple timelines and initiatives
Able to communicate/present clearly to all levels of management
Process creation and metrics reporting experience
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Key Responsibilities:

Project Delivery & Maintenance

• Manage projects arising from existing accounts typically involve enhancements, upgrades, or modifications to current systems or infrastructure. These may include A&A works, system expansions, feature enhancements, or integration with new technologies, within defined scope and budget.
• Plan, manage, and implement preventive and corrective maintenance activities in line with budget and agreed Service Level Agreements (SLAs).
• Ensure all systems remain reliable, maintainable, and compliant with contractual obligations, technical specifications and applicable codes of practice.
• Drive obsolescence management initiatives, including timely upgrades and proper documentation of all system modifications.
• Submit accurate and complete monthly maintenance reports and billing in a timely manner.
• Attend scheduled maintenance meetings with customers to review performance, address concerns, and uphold quality standards.
• Ensure all maintenance practices and deliverables align with the company's QMS.
• Prepare project and maintenance proposals, compliance submissions, and manpower estimates to support tender participation.
• Manage change requests process effectively while balancing user requirements and operational constraints.
• Provide regular progress updates and communicate needs, goals and milestones clearly to internal stakeholders and customers.
• Work closely with principals to provide presales support and implement solutions that meet client expectations.
• Consolidate and optimize staff deployment across teams to maximize efficiency, cost-effectiveness, and profitability
• Provide guidance to ensure consistent work quality and adherence to organizational standards.
• Ensure compliance with the Workplace Safety and Health (WSH) Act and other regulatory requirements.
• Enforce proper use of Personal Protective Equipment (PPE), timely incident reporting, and proactive risk management.
• Establish site-specific procedures, enforce safety rules, and cultivate a strong "safety-first" culture among staff.
• Any other ad-hoc duties as assigned

Team Management

• Manage, coach, and develop a team of technical support engineers and technicians, ensuring adequate training and competency.
• Supervise sub-contractors to maintain professional standards of work.
• Communicate KPIs and performance expectations clearly to team members.
• Prepare annual maintenance budgets, forecasts, and CapEx proposals; monitor expenditures to ensure financial compliance and profitability.
• Any other ad-hoc duties as assigned by reporting manager.

Education & Experience:

· Minimum Degree qualification in a technical discipline

· At least 10 years of relevant experience in project management, particularly in environments involving multiple sub-services and diverse stakeholder.

For personal data protection (PDP) related matters, pls refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.

Project Delivery & Maintenance
Manage projects arising from existing accounts typically involve enhancements, upgrades, or modifications to current systems or infrastructure. These may include A&A works, system expansions, feature enhancements, or integration with new technologies, within defined scope and budget.
Plan, manage, and implement preventive and corrective maintenance activities in line with budget and agreed Service Level Agreements (SLAs).
Ensure all systems remain reliable, maintainable, and compliant with contractual obligations, technical specifications and applicable codes of practice.
Drive obsolescence management initiatives, including timely upgrades and proper documentation of all system modifications.
Submit accurate and complete monthly maintenance reports and billing in a timely manner.
Attend scheduled maintenance meetings with customers to review performance, address concerns, and uphold quality standards.
Ensure all maintenance practices and deliverables align with the company’s QMS.
Prepare project and maintenance proposals, compliance submissions, and manpower estimates to support tender participation.
Manage change requests process effectively while balancing user requirements and operational constraints.
Provide regular progress updates and communicate needs, goals and milestones clearly to internal stakeholders and customers.
Work closely with principals to provide presales support and implement solutions that meet client expectations.
Consolidate and optimize staff deployment across teams to maximize efficiency, cost-effectiveness, and profitability
Provide guidance to ensure consistent work quality and adherence to organizational standards.
Ensure compliance with the Workplace Safety and Health (WSH) Act and other regulatory requirements.
Enforce proper use of Personal Protective Equipment (PPE), timely incident reporting, and proactive risk management.
Establish site-specific procedures, enforce safety rules, and cultivate a strong “safety-first” culture among staff.
Any other ad-hoc duties as assigned
Team Management
Manage, coach, and develop a team of technical support engineers and technicians, ensuring adequate training and competency.
Supervise sub-contractors to maintain professional standards of work.
Communicate KPIs and performance expectations clearly to team members.
Prepare annual maintenance budgets, forecasts, and CapEx proposals; monitor expenditures to ensure financial compliance and profitability.
Any other ad-hoc duties as assigned by reporting manager.
Education & Experience
Minimum Degree qualification in a technical discipline
At least 10 years of relevant experience in project management, particularly in environments involving multiple sub-services and diverse stakeholder.
For personal data protection (PDP) related matters, please refer to our PDP policy via corporate website at oconnors.co Personal Data Protection Policy.
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This is a role that involves overseeing the delivery of IT projects and change requests across various business units.

The Chief Project Delivery Officer will oversee project control functions across all phases of project development from inception through execution and operations.

Key responsibilities include establishing and maintaining project control plans for budget scope and risk management aligning with project and contractual requirements on large-scale oil and gas projects FPSO FSO.

• Develop strategies for efficient project execution by aligning planning cost estimation and risk mitigation processes from feasibility to execution and handover.
• Implement capacity planning models for staffing aligned with project demands.
• Oversee the development of cost estimation and budget management throughout the project lifecycle ensuring alignment with financial and operational goals.