605 IT Help Desk jobs in Singapore

Customer Service Representative

The role of a Support Specialist involves providing IT support to employees, handling service requests and ensuring efficient fulfillment.

Key responsibilities include:

• Asset Management: Tracking corporate devices from purchase to disposal.
• Ticket Management: End-to-end process management for all new tickets in the ESM tool, including first call resolution, logging, escalation, and regular follow-up.
• ESM Tools: Utilizing tools such as ServiceNow to manage tickets and adhere to response and resolution times based on ticket severity.
• VIP Support: Providing dedicated support for VIP users and being available for after-hours support as needed.
• System Monitoring: Monitoring the health of corporate systems and escalating abnormalities to the Team Lead.
• Incident Escalation: Escalating company-wide incidents to the Team Lead.
• Service Improvement: Assisting in implementing service improvement plans approved by the team.
• ITIL Frameworks: Adhering to ITIL processes and frameworks, ensuring best practices in IT service management.

Requirements:

• A degree in Computer Science, Information Technology, or a related field.
• Proficiency in Windows OS, Active Directory, and common hardware/software troubleshooting for Windows laptops.
• Strong proficiency in Microsoft 365 applications and services, as well as Microsoft Azure.
• Experience with endpoint protection solutions, meeting room video conferencing, and AV solutions.
• Proficiency in using ESM tools like ServiceNow.
• At least 5 years of experience in a service desk or technical support role, with exposure to various devices and applications in a corporate environment.

Technical Skills:

• Troubleshooting
• Asset Tracking
• Laptops
• Active Directory
• VIP
• Information Technology
• Logging
• Windows OS
• Service Desk
• Windows
• System Administration
• AV
• Team Lead
• ITIL
• Technical Support

We are seeking a highly skilled Technical Support Representative to join our team. This role is responsible for providing exceptional customer service and technical support to our clients.

• Provide technical support and troubleshooting assistance to clients via phone, email, or chat.
• Resolve client queries in a timely and professional manner, adhering to our service level agreements (SLAs).
• Document all client interactions, including calls, emails, and chats, in our ticketing system.
• Maintain knowledge of our products and services to provide accurate and efficient solutions to client inquiries.

• Excellent communication and problem-solving skills.
• Strong technical aptitude, with experience in troubleshooting and resolving complex technical issues.
• Proficiency in using computer systems, software applications, and networking equipment.
• Ability to work in a fast-paced environment and prioritize multiple tasks effectively.

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

• Contribute to the growth and success of our company by continuously improving processes and procedures.
• Collaborate with other teams to resolve complex technical issues and improve overall customer satisfaction.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional service to our customers through various communication channels.

Key Responsibilities:

• Manage and resolve customer inquiries and complaints in a timely and professional manner.
• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes efficiently and accurately.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
• Ensure compliance with standard operating procedures and maintain accurate records.
• Provide administrative support as needed and act as backup for other team members when required.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Systematic and meticulous approach to work.
• Good initiative and desire for continuous learning.

Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop skills and advance in your career.
• Competitive compensation package.

How to Apply:

Interested applicants should submit their resume in MS Word format to the designated contact person.

Only shortlisted candidates will be notified.

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• Microsoft Office
• Microsoft Excel
• Ability To Work Independently
• Sales Engineering
• Data Entry
• MS Word
• Cashiering
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Disposition
• Shipping

IT Support Role Overview

We are seeking a highly skilled IT Support Specialist to join our team. As the primary point of contact for user support related queries, you will play a crucial role in ensuring the smooth operation of our infrastructure.

Your key responsibilities will include participating in and implementing infrastructure projects, monitoring infrastructure stability, and documenting incidents and service requests.

You will also be responsible for taking internal and external calls, resolving and escalating user requests, and providing statistical reports about support cases and incidents.

To excel in this position, you should have a strong foundation in Computer Science or Information Technology, 1-2 years' experience in user support and helpdesk duties, excellent problem-solving and system troubleshooting skills, and outstanding interpersonal and communication skills.

Key Qualifications:

• Diploma or above in Computer Science, Information Technology or relevant discipline
• 1-2 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Good interpersonal and communication skills

Deskside Support Engineers are required to work with hardware and software systems to ensure optimal functionality. They collaborate with local and global teams on various assignments and projects, offering a high level of exposure to diverse cultures and internal organizations.

The Customer Experience Representative plays a pivotal role in delivering exceptional service to our valued clients. This involves actively listening to their needs and concerns, providing personalized support, and making informed recommendations to resolve issues efficiently.

• Manage customer inquiries and provide tailored solutions
• Maintain accurate documentation for costing, claims, and vehicle history
• Assist with vehicle check-in and handle walk-in and phone inquiries professionally
• Coordinate with the Supply Chain team for spare part procurement
• Perform administrative tasks including cash collection and report preparation
• Support service recovery and foster strong customer relationships

• Minimum NITEC in Automotive Technology or related field
• At least 3 years of experience in the automotive industry
• Valid Class 3 driving license

• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision
• Team player with a customer-centric approach
• Proficient in Microsoft Office
• Vehicle inspection and diagnostic skills
• Automotive repair knowledge

The ideal candidate will be responsible for handling customer inquiries, scheduling appointments and maintaining accurate records. He or she should have excellent communication skills in English, basic computer proficiency and prior experience in customer-facing roles.