106 Issue Resolution jobs in Singapore

Company description:

National Skin Centre

Job description:

MAJOR DUTIES AND RESPONSIBILITIES

• Handling of incoming and outgoing calls
• Attend to patients' enquiries and provide any clarifications
• Provide relevant service information to callers
• Assist with appointment booking from Hospital, SAF and CHAS GP
• Maintain basic telephone standards are adhered to
• Ensure general maintenance of work station.
• Assists in clinic surveys with PR department
• Assists in mentoring & guiding new staff
• Performs other duties as assigned by the Asst / Clinic Operations Executive

Job Requirement

• GCE 'N/O' Levels
• At least 1 year of call centre working enviornment

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**Who We Are**
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of?science and engineering to make possible?the next generations of technology, join us to Make Possible® a Better Future.
**What We Offer**
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers?We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
**Key Responsibilities**
1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
**Functional Knowledge**
+ Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
**Business Expertise**
+ Has a good understanding of how the team integrates with others to achieve objectives
**Leadership**
+ May provide informal guidance and support to more junior team members
**Problem Solving**
+ Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
**Impact**
+ Impacts the quality of own work and its contribution to the team
**Interpersonal Skills**
+ Uses communication skills to regularly exchange information
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
No
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

**Who We Are**
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of?science and engineering to make possible?the next generations of technology, join us to Make Possible® a Better Future.
**What We Offer**
Location:
Singapore,SGP
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits ( .
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers?We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
**Key Responsibilities**
1. Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.
2. Uses escalation policies as required to keep management informed of down situations.
3. Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.
4. Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.
5. Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.
6. Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.
7. Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.
8. Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.
**Functional Knowledge**
+ Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
**Business Expertise**
+ Has a good understanding of how the team integrates with others to achieve objectives
**Leadership**
+ May provide informal guidance and support to more junior team members
**Problem Solving**
+ Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
**Impact**
+ Impacts the quality of own work and its contribution to the team
**Interpersonal Skills**
+ Uses communication skills to regularly exchange information
**Additional Information**
**Time Type:**
Full time
**Employee Type:**
Assignee / Regular
**Travel:**
Yes, 10% of the Time
**Relocation Eligible:**
No
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Description

Specific Job Role/Scope:

• Assigned to Business Development Manager as their Sales Support
• To work closely with new prospects and customers on airfreight, seafreight, road freight trucking, and 3rd party freight inquiries.
• To source rates with airlines & overseas agents and local handling charges.
• To handle daily shipping coordination of AIR/SEA/road freight trucking/3rd party shipments.
• To liaise with various parties when handling shipments (e.g., export/import dept., overseas agents).
• To handle daily billing advice, recoveries, and circulation of forms, etc.

Responsibilities and Duties:

• RFQ for assigned target accounts.
• Daily shipping coordination of shipments.
• Administrative support - preparation of reports, filing, circulation, letters of appointment, etc.
• Coordination with various internal departments, such as operations and finance, to ensure customer requirements are met.
• Advise billing instructions for shipments.
• Ensure professional sales services are provided to customers with the objective of delighting the customer.

Secondary Responsibilities:

• Maintain contact with airlines, trade, industry, and government bodies to stay informed.
• Undertake new projects/assignments as given.
• Represent the Sales department in various task forces/committees, e.g., Newsletter, Work Improvement.
• Generate monthly summary reports for customers.
• Submit monthly reports.

Job Requirements:

• Team player and independent.
• Ability to manage multiple tasks efficiently.
• Excel skills are an advantage.
• At least 1 year of experience in Logistics.

#J-18808-Ljbffr

Industry

Other

Category

Human Resources

Sub Category

HR Marketing & Recruiting

Description

Specific Job Role/Scope: Assigned to Business Development Manager as their Sales Support To work closely with new prospects and customers on airfreight, seafreight, road freight trucking, and 3rd party freight inquiries. To source rates with airlines & overseas agents and local handling charges. To handle daily shipping coordination of AIR/SEA/road freight trucking/3rd party shipments. To liaise with various parties when handling shipments (e.g., export/import dept., overseas agents). To handle daily billing advice, recoveries, and circulation of forms, etc. Responsibilities and Duties: RFQ for assigned target accounts. Daily shipping coordination of shipments. Administrative support - preparation of reports, filing, circulation, letters of appointment, etc. Coordination with various internal departments, such as operations and finance, to ensure customer requirements are met. Advise billing instructions for shipments. Ensure professional sales services are provided to customers with the objective of delighting the customer. Secondary Responsibilities: Maintain contact with airlines, trade, industry, and government bodies to stay informed. Undertake new projects/assignments as given. Represent the Sales department in various task forces/committees, e.g., Newsletter, Work Improvement. Generate monthly summary reports for customers. Submit monthly reports. Job Requirements: Team player and independent. Ability to manage multiple tasks efficiently. Excel skills are an advantage. At least 1 year of experience in Logistics. #J-18808-Ljbffr Industry

Other Category

Human Resources Sub Category

HR Marketing & Recruiting

Job Highlights: -

• Industry: Industrial Machinery Manufacturing (Precision Tools)
• Location: Chai Chee
• 5 Days Work

Job Responsibilities: -

• Customer Communication : Serve as a primary point of contact for customers regarding technical inquiries, orders, and order delivery
• Order Processing : Manage and process sales orders accurately and in a timely manner, ensuring all details are correct and aligned with customer requirements
• CRM Maintenance : Update and maintain the Customer Relationship Management (CRM) system, ensuring data accuracy and completeness
• Support for Sales Team : Collaborate with the sales team to facilitate smooth operations, delivery schedules, and provide sales weekly reports on win/loss
• Purchasing and Supply Chain Support : Assist with purchasing and supply chain processes to ensure efficient delivery of products

Job Requirements: -

• Prior administrative experience, preferably in sales or customer service
• Proficiency in MS Office and CRM software
• Strong organizational and communication skills suited to an engineering setting
• Ability to multitask and work effectively in a team

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Customer Support Executive (Full-Time)

Location: Singapore HQ | Department: Operations | Immediate Start

Company Overview
EL Connect is an innovative HR tech solutions provider, transforming how businesses hire temporary, part-time, and full-time workers. Our technology-driven platform bridges the gap between employers and job seekers, streamlining the hiring process and empowering businesses to quickly and efficiently connect with the right talent—far beyond traditional methods.