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The CRO's duties and responsibilities shall include but not limited to:

• Attend to and resolve residents' feedback and complaints promptly.
• Arrange for site inspections.
• Draft and reply to residents' feedback/queries and message.
• Ensure proper documentation/recordings of defects, including both hardcopy/on-line submissions.
• Coordinate with site team and subcontractors to resolve issues.
• Manage all resident interactions professionally, ensuring excellent customer service.
• Any other duties as assigned from time to time.

Job Requirements:

• GCE "O" Level or Nitec Certificate with at least 5 subjects passed.
• Possess WSQ Certificate in Service Excellence (Level 1) Certification, or equivalent is an added advantage.
• At least 2 Year(s) of HDB working experience in the related field is required for this position.
• Independent and good team player.
• Ability to manage the public relations with residents effectively.
• 5.5 days work/week
• Location: Jurong West St 92/93

- Building and maintaining relationships with key customers.

- Overseeing the relationship with customers handled by your team.

- Resloving customer complaints quickly and efficiently.

- Keeping customers updated on the latest products in order to increase sales.

- Sustaining customer rentention and ongoing brand loyalty

- Focus profiling of your customers

- Identifying your most Valuable customers and their true value to the business.

Job Description

• Make appointment for resident to attend inspection with BSC (Building Service Center) team.
• Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
• Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
• Communicate with residents through written notice regarding any construction activities.
• Generate work schedule for Subcontractors to rectify defects as soon as possible
• Arrange unit improvement works for residents.

Requirements

• Minimum GCE "A" level or formal qualification
• At least 3 year of experience in a HDB BTO project.
• Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Pleasant personality and friendly disposition
• Competency and experience in maintaining lines of communication between Employer, owners of neighbouring properties and the public

We offer attractive remuneration package to the right candidate. Candidates with more experience will be considered for senior positions. Interested candidates are invited to submit detailed resume stating current salary, expected salary, reasons of leaving and date of availability.

We regret that only shortlisted candidates will be notified.

Job Description & Requirements:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and carpark system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe andefficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car parkpolicies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

• Strong customer service skills and apassion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritise tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.

JOB RESPONSIBILITIES:

• Liaise with sub-contractors, HDB, Architect, Town Council, consultant,etc. during the building defects liability period (DLP) and latent defects after the DLP.
• Handle with walk-in residents, phone calls and emails to answer resident's enquiries, make appointment for residents to attend inspection with BSC (Building Service Center) team.
• Assign site supervisor to attend joint inspection.
• Update defects cases for HDB's review and create new cases for new units, and manage defects feedbacks from residents and make appointment online via IDMS system.
• Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
• Write notice to inform residents of any construction activities.
• Generate work schedule for Sub – contractors to rectify defects as soon as possible.
• Improvement work- Arrange unit improvement works for residents.
• Maintain & upkeep of Information Centre & BSC.
• Managing the defect rectification work for other handover projects.
• Any ad-hoc duties

JOB REQUREMENTS:

• GCE "A" level, Diploma/ Degree in Business Management, Marketing, or equivalent.
• At least 1 year of experience in a HDB BTO project or 2 years of experience in defect rectification work for handed over projects.
• Able to speak English and Mandarin in order to liaise with Chinese-speaking residents and associates.
• Independent, team player, Strong communication skill, patient, enthusiatic, initiative, problem-solving, disciplined, trustworthy

Are you a passionate Customer Relation Officer with a strong commitment looking for your next challenge? Ultimately Chambers Property Management Services Pte Ltd offer you a competitive compensation structure along with career growth opportunities for professional development.

What you'll be doing

Comprehensive Unit Inspections

• Conduct thorough and systematic inspections of units prior to handover, identifying any defects or issues.
• Collaborate with contractors and suppliers to ensure timely and high-quality rectifications.
• Maintain communication with developers, providing detailed progress reports and preparing handover documentation.

Efficient Handover Coordination

• Plan and manage handover schedules in close partnership with developers, ensuring a smooth and well-organized process.
• Provide owners with clear, professional guidance throughout handovers, addressing their queries and concerns promptly.
• Ensure meticulous record-keeping of handover activities and deliver consistent updates to stakeholders.

Defect Resolution Leadership

• Serve as the dedicated liaison between owners and contractors to manage defect follow-ups and ensure timely completion.
• Monitor rectification timelines rigorously, ensuring service level agreements are consistently met.
• Oversee the documentation and sign-off processes for defect completion, including management of access controls.

Outstanding Customer Engagement

• Deliver exceptional customer service by responding swiftly and professionally to owner inquiries related to defects.
• Build and nurture positive relationships with all stakeholders, balancing empathy with effective problem resolution.
• Identify and escalate complex matters proactively, driving timely and satisfactory outcomes.

What we're looking for

Qualifications & Experience

• Minimum 1 year of proven experience in unit handover, defect inspection, and management within property development or management sectors.
• Diploma or equivalent certification in a relevant discipline.

Core Competencies

• Exceptional attention to detail with the ability to juggle multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, demonstrating a strong customer service orientation.
• Skilled in managing challenging situations with diplomacy and tact.
• Proactive, independent, and a collaborative team player.

Personal Qualities

• Resilient under pressure, consistently meeting deadlines without sacrificing quality.
• Strong problem-solving skills and a results-driven attitude.
• Dependable, methodical, and dedicated to upholding the highest standards of service.

Why Joins Us

At Chambers, we believe that our people are our greatest asset. We're committed to creating a positive, rewarding, and growth-oriented work environment where your contributions truly matter. Here's what you can look forward to when you join our team:

• Competitive Salary Package
• Comprehensive Health Coverage
• Career Growth & Development
• Employee Appreciation
• Generous Leave Benefits
• Supportive Team Culture
• Team Bonding & CSR Participation

At Chambers, we don't just offer jobs — we build careers. Along with a competitive salary and comprehensive benefits, we provide you with the flexibility, support, and development opportunities to thrive, both professionally and personally.

About us

Chambers Property Management Services Pte Ltd is a leading provider of property management services in Singapore. With over 40 years of experience, we pride ourselves on our commitment to excellence, innovative approach, and exceptional customer service. Our team of dedicated professionals works tirelessly to ensure the properties under our care are well-maintained and exceed the expectations of our clients and residents.

If you are interested in this exciting opportunity, apply now to join our team

• Handle enquiries and public feedback pertaining to the project site activities & environment

• Possess the skill, knowledge and ability to manage public relation issues and general project queries with the resident effectively

• Ensuring good report and maintaining positive relations with the residents to work closely with the relevant parties, such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities

• Conduct regular visits to residents/tenants affected by the works to gather feedback and keep them posted of work schedule changes

• Excellent people management & interpersonal skills

• Ability to prioritize, plan, organize and execute tasks effectively

• Other ad-hoc duties as assigned

• Diploma/Certificate in Communications/in Customer Relation or relevant discipline

• Obtained WSQ Service Excellence (Level 1) Certificate or New General Skills Competencies (GSC) - 7 Modules

• At least 3 years of relevant site experience in building construction industry for HDB project, ie BTO

• Proven experience in public relations, preferably in the construction sector.

• Excellent written and verbal communication skills.

• Strong interpersonal and relationship-building skills.

• Must be able to work under pressure.

• Able to multitask in a fast-paced environment.

Responsibilities:

• Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
• Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
• Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
• Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.

Job Requirements

• Candidate must have a minimum of 'O' Levels or Nitec Certificate with at least 5 subjects passed
• Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.
• At least 3 Year(s) of HDB working experience in the related field is required for this position.
• Independent and good team player
• Shall be capable of communicating effectively in English

JOB RESPONSIBILITIES
Liaise with sub-contractors, HDB, Architect, Town Council, consultant,etc. during the building defects liability period (DLP) and latent defects after the DLP.
Handle with walk-in residents, phone calls and emails to answer resident’s enquiries, make appointment for residents to attend inspection with BSC (Building Service Center) team.
Assign site supervisor to attend joint inspection.
Update defects cases for HDB's review and create new cases for new units, and manage defects feedbacks from residents and make appointment online via IDMS system.
Processing of weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.
Write notice to inform residents of any construction activities.
Generate work schedule for Sub – contractors to rectify defects as soon as possible.
Improvement work- Arrange unit improvement works for residents.
Maintain & upkeep of Information Centre & BSC.
Managing the defect rectification work for other handover projects.
Any ad-hoc duties
JOB REQUREMENTS
GCE "A" level, Diploma/ Degree in Business Management, Marketing, or equivalent.
At least 1 year of experience in a HDB BTO project or 2 years of experience in defect rectification work for handed over projects.
Able to speak English and Mandarin in order to liaise with Chinese-speaking residents and associates.
Independent, team player, Strong communication skill, patient, enthusiatic, initiative, problem-solving, disciplined, trustworthy
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