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Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Customer Relations lead, the role holder will be responsible for the following:

The Role Responsibility:

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
• Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
• Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
• Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
• Timely communication with customers in relation to their complaint cases and resolve issues
• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Role Specific Technical Competencies:

Skill

Target proficiency level

Written and communication skills

Advanced

Complaints handling in a high volume environment

Core

Our Ideal Candidate:

• Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
• Experience in complaints handling in a high volume environment
• Good understanding of Banking and Financial products.
• Good understanding of the Bank’s Control Framework and Governance Structure preferred.

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.

Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

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Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

• Provide excellent and delightful service to casino guests and assist them with their needs and requests.
• Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
• Conduct guided MBS Casino familiarization tours for guests.
• Introduce programs (with the relevant terms and conditions) to potential Paiza players.
• Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
• Provide personalized service and establish close rapport with assigned patrons.
• Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
• Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
• Assist with execution of Special Events and Promotions.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

JOB REQUIREMENTS

Education & Certification

• Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

Experience

• Prior experience in a Hospitality or Customer Service role preferred.

Competencies

• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.

Trust is the first of a new breed of banks in Singapore – digitally native and focused on delivering a delightful customer experience. You will work in a fast-paced and collaborative environment to solve new and interesting challenges each day. Together with our Trust team, you will help shape the future of our bank and be able to work on and solve many interesting challenges which we are facing, learn new ways of working, and help build delightful high-quality products for our customers.

As a Customer Relations Specialist, you will be able to work on and help service our customer base, learn new ways of working, and build delightful high-quality experiences for our customers. Reporting to the Customer Relations lead, the role holder will be responsible for the following:

The Role Responsibility:

• Using the preferred channel to communicate and provide responses where appropriate to general or account-related feedback/complaint initiated by client
• Handle simultaneous channel complaints/feedback in a seamless and frictionless manner
• Ensure timely recording, classification, customer acknowledgement, investment and follow-up actions for all case handling cases according to the relevant policies and procedures.
• Identify the root cause and route cases to relevant parties (e.g. risk, fraud, onboarding, ops) to resolve the issue feedback/complaint
• Timely communication with customers in relation to their complaint cases and resolve issues
• Ensure compliance with the Governance Policy, the Portfolio Management Standards and System Delivery Framework.
• Undergo annual compliance and financial crime training.
• Act as the bank’s defence, and promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes.

Role Specific Technical Competencies:

Skill

Target proficiency level

Written and communication skills

Advanced

Complaints handling in a high volume environment

Core

Our Ideal Candidate:

• Graduate with 2 years of experience in Customer Complaints Handling, ideally in Financial institutions or high growth start ups
• Experience in complaints handling in a high volume environment
• Good understanding of Banking and Financial products.
• Good understanding of the Bank’s Control Framework and Governance Structure preferred.

If you apply for a job with Trust or submit any personal information in connection with a possible job opportunity, you agree to our privacy notice for job applicants.

Come as you are! Trust is an inclusive and open-minded workplace. If you are good at what you do and care about doing a good job, that’s what we focus and want from you. So come as you are.

Trust is an equal opportunity employer. We prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.All employment decisions at Trust are based on business needs, job requirements and individual qualifications, without regard to age, gender, physical ability, race, religion or belief, family or parental status, sexuality, or any other status protected by laws or regulations. We will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.

• Shall be competent and possesses the skill, knowledge and ability to manage public relation issues and general project queries with the residents effectively.
• To show and explain and demonstrate to resident’s the Home Improvement Programme (HIP) with Enhancement for Active Seniors (EASE) retrofit provisions.
• To deal with requests and handling complaints of the residents with tact and patience.
• To arrange for works to be carried out within the flats timely.
• Ensuring good rapport and maintain positive relations with the residents
• To attend and provide administrative assistance and logistic support in the construction working committee meetings, as and when directed by the SO Rep.
• Plan and promote public relation programs for Home Improvement Program (HIP) such as preparing circulars, letters and notices.
• Familiarize with HDB HICS system and Novade app.
• Provide administrative support assistance and other ad-hoc if required.
• Good interpersonal skills, communication skills, good team player, keen learner and able to work independently with minimum supervision.

The CRM Executive position requires a minimum of 3 years of experience in the Telecom, BPO, Hospitality, or Staffing industry. As a female candidate based in Noida, you will be responsible for supporting the execution of the CRM strategy across various communication channels such as email, direct mail, and in-order documentation. Your role will involve handling and following up on leads generated through the company website, coordinating meetings between clients and the Director, and providing actionable insights to the business through data presentation and customer trend analysis.Working closely with the Director, you will play a pivotal role in managing client relationships, supporting retention strategies, and overseeing day-to-day CRM operations. Your responsibilities will include assisting in the development of retention strategies, engaging with top clients to enhance retention and increase client value, and offering general administrative and operational support to the Director and the CRM team. You will be expected to communicate recommendations clearly and accurately to stakeholders, remain flexible and responsive to last-minute requests, and adapt to evolving business needs.The ideal candidate should demonstrate strong communication and interpersonal skills, possess an active and confident personality with excellent follow-up abilities, and be proficient in using MS Office Suite (Word, Excel, PowerPoint). Additionally, you should be able to manage multiple priorities effectively while maintaining professionalism under pressure.This is a full-time position with a day shift schedule from Monday to Friday, based in Noida. If you meet the requirements and are interested in this opportunity, please contact the employer at +91 hidden_mobile for further discussion.,

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Customer Support Executive, UK Process in Bangalore

1 day ago Be among the first 25 applicants

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals ? If so, we want to hear from you!

We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education . The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.

In This Role, You Will Be Responsible For

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.
• Take part in any relevant corrective and preventive action.
• Any other work improvement tasks.
• Able to meet assigned Key Performance Indicators.
• Perform other ad hoc tasks assigned
• 1-year contract, subject to extension based on performance
  
  

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.
  
  

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Professional Training and Coaching

Referrals increase your chances of interviewing at Singapore First Aid Training Centre Pte Ltd by 2x

Johor Baharu, Johore, Malaysia 1 month ago

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Join to apply for the Customer Relations Executive role at TaF.tc

2 days ago Be among the first 25 applicants

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Tembusu Institute is looking for a detailed and structured Customer Relations Executive who is interested in analyzing data, great with customers, and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

1. Attend to customer enquiries on courses, course contents, and types of funding.
2. Filter sales enquiries to relevant programme advisors to secure leads.
3. Ensure customer satisfaction from point-of-sale to course completion or module end.
4. Create relationships with corporate entities to ensure the satisfaction of their student representatives.
5. Assist with and make arrangements for student requests (e.g., change of intakes, reassessments, withdrawals).
6. Handle customer complaints, provide solutions, and follow up to ensure resolution.
7. Develop, test, and implement ways to improve or digitalize student onboarding.
8. Innovate and implement new methods to ensure customer satisfaction.

1. Strong communication and active listening skills.
2. Familiarity with technology systems and practices.
3. High level of responsibility and ability to work within tight timelines.

1. Higher Nitec or equivalent and above.
2. Experience in customer service is an advantage.
3. Ability to work on weekends or public holidays.
4. Proficient in Microsoft Excel.
5. Proficiency in Chinese/Mandarin is an advantage.

Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines from textile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
• Handle customer enquiries, class registrations, and payments with attention to detail.
• Provide proactive problem-solving and issue resolution.
• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
• Promote Aspire Hub’s mission and values, acting as a brand ambassador for our services.
• Ensure confidentiality when handling sensitive data (e.g., student records, payments).
• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
• Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weekend, with occasional flexibility depending on operational needs.
• Proactive, adaptable, and detail-oriented in handling tasks and resolving issues.
• Prior experience in customer service, sales, or administration is preferred, but candidates with the right attitude are encouraged to apply.
• Familiarity with Microsoft Office and CRM System for administrative tasks is required.
• Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

• Formal training program to help you succeed.
• Collaborative, supportive work environment with room for growth.
• Opportunities for career development and internal promotions.
• Become part of a team dedicated to making a difference in education.
• Competitive salary package, incentive and performance bonuses

• Tell us about yourself. Why are you interested in this Customer Relations Executive role at Aspire Hub?
• What does good customer service mean to you? Can you share an example where you delivered excellent service?
• How do you handle a difficult or upset parent/customer?
• What would you do if a parent requests a change in their child’s class timing, but there are no available slots?
• How do you stay motivated during busy periods, like school holidays or enrolment peaks?
• Where do you see yourself in the next 2–3 years? Would you be open to growing into other roles within Aspire Hub?
• Can you give an example of a time when you handled sensitive data or payment details? How did you ensure confidentiality?

1 day ago Be among the first 25 applicants

Are you a go-getter with a passion for sales and results? Do you love building relationships and helping clients achieve their goals ? If so, we want to hear from you!
We are looking for a highly motivated and experienced Client Management Executive (CME) to join us on our mission to save lives through education . The CME will be responsible for overseeing the efficient operation of courses and maintaining strong client relationships.
In This Role, You Will Be Responsible For

• Handling sales inquiries and course-related questions from clients.
• Cultivating and maintaining strong client relationships, both with corporate and individual clients.
• Meeting client response and follow-up targets to ensure a high level of customer satisfaction.
• Facilitating and scheduling course registrations, ensuring smooth enrolment processes.
• Providing funding advice to clients and assisting in the submission of funding applications where applicable.
• Coordinating the allocation of trainers for courses, ensuring effective utilization of resources.
• Preparing and sending invoices to clients for course fees.
• Ensuring that clients receive course certificates in a timely manner.
• Take part in any relevant corrective and preventive action.
• Any other work improvement tasks.
• Able to meet assigned Key Performance Indicators.
• Perform other ad hoc tasks assigned
• 1-year contract, subject to extension based on performance
  

• A competitive salary and benefits package.
• The opportunity to work with a team of talented and passionate professionals.
• A chance to make a real difference in the lives of our clients.
• The opportunity to grow and develop your skills.
  

• Excellent client relationship management skills.
• Proven experience in dealing with both corporate and individual clients.
• Effective time management and organizational skills to handle multiple tasks efficiently.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all levels.
• Familiarity with SSG training fund schemes is a plus.
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Professional Training and Coaching

Referrals increase your chances of interviewing at Singapore First Aid Training Centre Pte Ltd by 2x

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