598 Infrastructure Support jobs in Singapore

Key Responsibilities:

• Provide daily operational support for analytics platforms and related infrastructure.
• Monitor system performance, troubleshoot issues, and ensure timely resolution of production incidents.
• Collaborate with development and infrastructure teams to implement fixes and enhancements.
• Support end users with application-related queries and technical issues.
• Maintain documentation for operational procedures, incident resolutions, and system configurations.
• Participate in deployment activities and post-deployment validations.
• Ensure adherence to SLAs and compliance standards.

Requirements:

• 3–5 years of experience in IT operations, application support, or infrastructure support.
• Familiarity with data platforms, cloud environments (e.g., AWS, Azure), and monitoring tools.
• Basic scripting or automation skills (e.g., Python, Shell, PowerShell) is a plus.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced, data-driven environment.

1. Overview

The Infrastructure Support and Infrastructure Operations role is responsible for ensuring the stability, reliability, and performance of the company's IT infrastructure. The duties include daily operational support, system maintenance, monitoring, and the execution of infrastructure-related activities to maintain optimal service levels across both production and non-production environments.

1. Operating System Management
   
   - Perform scheduled and ad-hoc patching for Windows and Linux servers in accordance with maintenance policies and applicable security compliance requirements.
   
   - Verify successful patch deployment, troubleshoot and resolve patch failures, and coordinate corrective actions.
   
   - Maintain regular patch compliance records and reports.
2. Virtualization and Computing Infrastructure
   
   - Manage and maintain the virtualization environment using VMWare, ProxMox, or equivalent platforms.
   
   - Perform provisioning, configuration, and decommissioning of virtual machines (VMs) as required.
   
   - Monitor host and VM performance, resource utilization, and ensure capacity optimization.
   
   - Assist in planning and executing backup and disaster recovery strategies for VMs.
3. System Monitoring and Incident Management
   
   - Monitor infrastructure health, system performance, and availability using standard monitoring tools.
   
   - Identify, diagnose, and resolve system incidents and alerts according to defined service levels.
   
   - Escalate unresolved issues to advanced support teams and follow up until closure.
4. Maintenance and Documentation
   
   - Conduct routine system checks, preventive maintenance, and housekeeping tasks.
   
   - Maintain accurate and up-to-date configuration documentation, processes, and operational procedures.
   
   - Contribute to the continuous improvement of operational standards and processes.
5. Operational Support and Shift Work
   
   - Provide infrastructure support during 8–10 hour shifts, including nights, weekends, or public holidays based on rotation schedules.
   
   - Ensure smooth handover between shifts through proper documentation and communication.
   
   - Respond promptly to alerts and incidents during assigned shift periods.
6. Collaboration and Communication
   
   - Coordinate with application, network, and security teams for cross-domain operational support and issue resolution.
   
   - Participate in infrastructure improvement initiatives and provide input from an operational perspective.

• Technical Skills
  
  - Strong knowledge in Windows Server and Linux system administration.
  
  - Hands-on experience with virtualization technologies such as VMWare ESXi/vCenter, ProxMox, or equivalent.
  
  - Familiarity with patch management tools, backup systems, and monitoring platforms.
• Non-Technical Skills
  
  - Prioritize tasks, manage time effectively, and maintain structured documentation.
  
  - Understand and follow technical documentation, procedures, and guides in English.
  
  - Participate in verbal discussions with internal and external teams.
  
  - Prepare reports, document findings, and provide written updates in English.
• Work Ethic
  
  Reliable, responsible, and willing to work flexible hours or rotational shifts as part of 24x7 support operations.
  
  Strong problem-solving skills with a focus on service quality and operational excellence.

• Timely completion of operating system patch cycles with compliance reports.
• Daily or weekly system health check reports.
• Properly documented incident and change records.
• Updated infrastructure configuration inventory and documentation.

The Infrastructure Support and Operations personnel will report to the Infrastructure Operations Manager or IT Operations Lead, and collaborate with cross-functional teams including Application Support, Network Engineering, and Cybersecurity.

1. Overview

The Infrastructure Support and Infrastructure Operations role is responsible for ensuring the stability, reliability, and performance of the company’s IT infrastructure. The duties include daily operational support, system maintenance, monitoring, and the execution of infrastructure-related activities to maintain optimal service levels across both production and non-production environments.

1. Operating System Management
   - Perform scheduled and ad-hoc patching for Windows and Linux servers in accordance with maintenance policies and applicable security compliance requirements.
   - Verify successful patch deployment, troubleshoot and resolve patch failures, and coordinate corrective actions.
   - Maintain regular patch compliance records and reports.
2. Virtualization and Computing Infrastructure
   - Manage and maintain the virtualization environment using VMWare , ProxMox , or equivalent platforms.
   - Perform provisioning, configuration, and decommissioning of virtual machines (VMs) as required.
   - Monitor host and VM performance, resource utilization, and ensure capacity optimization.
   - Assist in planning and executing backup and disaster recovery strategies for VMs.
3. System Monitoring and Incident Management
   - Monitor infrastructure health, system performance, and availability using standard monitoring tools.
   - Identify, diagnose, and resolve system incidents and alerts according to defined service levels.
   - Escalate unresolved issues to advanced support teams and follow up until closure.
4. Maintenance and Documentation
   - Conduct routine system checks, preventive maintenance, and housekeeping tasks.
   - Maintain accurate and up-to-date configuration documentation, processes, and operational procedures.
   - Contribute to the continuous improvement of operational standards and processes.
5. Operational Support and Shift Work
   - Provide infrastructure support during 8–10 hour shifts , including nights, weekends, or public holidays based on rotation schedules.
   - Ensure smooth handover between shifts through proper documentation and communication.
   - Respond promptly to alerts and incidents during assigned shift periods.
6. Collaboration and Communication
   - Coordinate with application, network, and security teams for cross-domain operational support and issue resolution.
   - Participate in infrastructure improvement initiatives and provide input from an operational perspective.

• Technical Skills
  - Strong knowledge in Windows Server and Linux system administration.
  - Hands-on experience with virtualization technologies such as VMWare ESXi/vCenter , ProxMox , or equivalent.
  - Familiarity with patch management tools, backup systems, and monitoring platforms.
• Non-Technical Skills
  - Prioritize tasks, manage time effectively, and maintain structured documentation.
  - Understand and follow technical documentation, procedures, and guides in English.
  - Participate in verbal discussions with internal and external teams.
  - Prepare reports, document findings, and provide written updates in English.
• Work Ethic
  Reliable, responsible, and willing to work flexible hours or rotational shifts as part of 24x7 support operations.
  Strong problem-solving skills with a focus on service quality and operational excellence.

• Timely completion of operating system patch cycles with compliance reports.
• Daily or weekly system health check reports.
• Properly documented incident and change records.
• Updated infrastructure configuration inventory and documentation.

The Infrastructure Support and Operations personnel will report to the Infrastructure Operations Manager or IT Operations Lead, and collaborate with cross-functional teams including Application Support, Network Engineering, and Cybersecurity.

About Evo:

EVO serves as a trusted technology partner in support of our Professional Services engagements, delivering secure, efficient, and compliant IT solutions. Our offerings are designed to enhance operational resilience, mitigate IT risks, and align with strategic business priorities.

Reason for hiring:

This role is being hired to enhance the IT infrastructure professional services team's capability in managing day-to-day operations, ensuring system stability, security, and compliance, while also supporting key technology initiatives such as server upgrades, cloud adoption, and infrastructure migrations. Strengthening the team will allow the organization to provide reliable end-user support, improve backend system performance, and deliver upcoming projects on time with minimal disruption to business operations.

Job Description Details

• Configure and maintain servers, including file, application, database, and web servers.

• Ensure security patches and software updates are applied to prevent vulnerabilities.

• Manage and administer operating systems (Windows, Linux, VMWare ESX etc.).

• Handle and review user account management, permissions, and access control.

• Conduct regular backups and recovery planning to protect data and ensure business continuity.

• Assist end-users with connectivity, hardware, and software issues.

• Document troubleshooting steps and solutions for recurring problems to improve efficiency.

• Coordinate with other teams to ensure comprehensive business continuity planning.

• Procurement management involving quotations, funding requests, PO creation and goods receiving.

• Liaise with audit team to perform audit planning and support for global & local audits

• Team Collaboration to work with different internal groups like engineering and operations.

• Work closely with other IT teams, such as software development or data teams, to align infrastructure with organizational goals.

• Communicates with other departments to report and resolve software, hardware and operational problems

• Assist with the development and enforcement of policies

• Engage in strategic planning, project management, and status updates

• Able to work independently with minimum supervision.

Experiences

• Preferably with 2+ years experience in IT support, infrastructure deployment or systems administration

• Troubleshooting and technical support skills in diagnosing and resolving technical issues especially in a remote or hybrid work environment.

• Knowledge in IT infrastructure with hands-on experience in hardware, servers, storage, network and system setups.

• Background in participating in or managing IT projects especially in deployment will be added value.

We regret to inform you that only shortlisted candidates will be contacted.

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ABOUT THE COMPANY

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Employment Details

Employment type: Contract

Location: Novena HQ

Working Hours: 8:30AM to 6:00PM (Mon-Fri)

Salary: $ per month (no bonus)

Working Arrangement: Hybrid

Qualification: Degree

Infrastructure Support Analyst (System)

Job responsibilities:

o At least 6 years of experience in IT support and infrastructure maintenance

o Good communication, strong analytical, problem-solving skills

o Project Management skills

o Vendor management skills

o At least 3 years of working experience in managing or maintaining Microsoft Windows and/or Redhat/Linux Server in a Cloud environment.

o Possess a strong understanding of security practices in server, database, and network is important.

o Certifications in IT Project Management will be advantageous.

o Assist in the management of Operations, Service Levels and Contract Administration of the technologies and infrastructures deployed by the Board.

o Assist in the IT Service Management processes, which cover Service Level

o Management, Incident and Problem Management, Change and Release Management, Configuration Management, Capacity Management, Availability Management, Backup and Recovery Management and Security Management.

o Provide governance on the service provided by the Service Provider.

o Manage the escalation processes and perform service recovery for incidents that directly impact services or users.

o Conduct internal security reviews and assist in internal and external audits

o Support user projects involving infrastructure acquisitions and evaluations.

o Review infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the systems in a timely manner to meet such needs.

OR

o Review database infrastructure capacity and forecast capacity needs for growth and new projects as well as for obsolescence of old technology. Upgrade the database systems in a timely manner to meet such needs.

o Ensure the Infrastructure servers and networks systems are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack.

OR

o Ensure the database servers are adequately secured; and the necessary security tools and monitoring systems are in place to protect against any unauthorized access or attack

o Continually exploit technological advancements or new processes to improve on the robustness, performance or resilience of existing operations and services.

o Assist in the planning, review and testing of the IT Disaster Recovery Plan for ensuring the resiliency of the IT infrastructure services.

o Adherence to the Boards internal processes, procedures and policies for ensuring quality output as well as sound security and controls.

o Self-motivated, dedicated, committed and resulted-oriented team player with strong initiative, ownership and possess good inter-personal and analytical skills.

Tools and technologies:

• AWS Lambda
• Oracle DB Server
• Oracle RAC
• Redhat (Linux) Server
• AWS Compute (e.g EC2, Fargate)
• AWS RDS (e.g. RDS, Aurora)
• AWS DynamoDB
• AWS VPC (e.g. Subnet, NACL, Security Group, Route Table, Transit Gateway)
• AWS Firewall (e.g. Network Firewall, WAF)
• AWS Route53
• AWS ELB
• JAMS Scheduler
• Keycloak / RedHat SSO
• Gitlab Enterprise
• Binary and Build Artifact repository
• Build Pipeline
• Dynamic Application Security Testing (DAST) tools
• GIT Source Code Repository
• Release management
• Software Composition analysis
• Static Application Security testing (SAST) tools
• Linux
• Open System Environment
• Oracle
• Red Hat Linux
• Windows
• Amazon Web Services (AWS)
• Confluence
• Jira
• Kubernetes
• Oracle
• MySQL
• PostgreSQL
• Bash/ Shell
• Java
• Python
• PowerShell
• HCL (Terraform)
• AWS EKS
• Ansible
• Terraform / OpenTofu
• SFTP / OpenSSH
• AWS CLI
• JMeter / SOAPUI / Postman

Preferred Skillset:

o AWS EMR

o AWS Glue

o Amazon QuickSight

o AWS IAM

o AWS Step Function

Only shortlisted applicants will be contacted. By submitting your application, you acknowledge and agree that your personal data will be collected, used, and retained in accordance with our Privacy Policy This information will be used solely for recruitment and employment purposes.

JOB SUMMARY:

The Infrastructure Support Engineer performs routine infrastructure operations and maintenance activities. Assists with monitoring infrastructure performance. To checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. The candidate is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

The candidate works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. The candidate is also familiar with the relevant software platforms on which the database is deployed.

The Infrastructure Support Engineer is able to solve issues quickly and effectively as they arise. The candidate is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. The candidate is able to communicate effectively and displays high service level standards.

RESPONSIBILITIES:

Oversee infrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

• Act as the first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain logs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.

JOB SUMMARY:

The Infrastructure Support Engineer performs routine infrastructure operations and maintenance activities. He/She assists with monitoring infrastructure performance. He checks for problems in existing systems and modifies work processes by following defined procedures, processes and quality standards. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. He is also familiar with the relevant software platforms on which the database is deployed.

The Infrastructure Support Engineer is able to solve issues quickly and effectively as they arise. He is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He is able to communicate effectively and displays high service level standards.

RESPONSIBILITIES:

Oversee infrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates

• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

• Act as the first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain logs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.

JOB SUMMARY:

The Infrastructure Support Engineer performs routine infrastructure operations and maintenance activities. To assist with monitoring infrastructure performance. To check for problems in existing systems and modify work processes by following defined procedures, processes, and quality standards. The candidate is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

The candidate works in a team setting and is proficient in infrastructure systems and network-related tools and techniques required by the organisation. The candidate is also familiar with the relevant software platforms on which the database is deployed.

The Infrastructure Support Engineer can solve issues quickly and effectively as they arise. The candidate can methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. The candidate can communicate effectively and displays high service level standards.

RESPONSIBILITIES:

Oversee infrastructure operations

• Perform routine checks on infrastructure operations activities in accordance with the IT Operations standards and procedures
• Assist with monitoring daily infrastructure traffic and performance
• Configure infrastructure and related computing environments such as computer hardware, systems software, applications software
• Maintain documentation of maintenance and optimisation procedures and tests
• Perform minor infrastructure repairs in accordance with design or installation specifications

Maintain infrastructure performance

• Assist with infrastructure testing, ongoing optimisation or changes, and scheduled upgrades and updates
• Coordinate the deployment of new and/or upgraded infrastructure

Resolve infrastructure-related problems and issues

• Act as the first point of contact for infrastructure-related incidents
• Assist with problem identification and resolution
• Escalate unresolved infrastructure-related incidents for resolution
• Documents incidents and track resolution in management systems
• Document solutions to common infrastructure-related incidents

Oversee service level agreements and service improvements

• Assist in developing service-level objectives and targets
• Maintain logs of service level performance metrics
• Suggest improvements for procedures and controls to enhance performance and client satisfaction
• Identify recurring incidents and potential issues for senior management

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Computer Science or IT, or with at least 2-3 years of experience in deploying and maintaining Server, Storage and Backup solution in Windows & Linux environment.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in administration of Virtualization environment (VMware and Microsoft Hyper-V).
• Experience in administration of AD, RDS and System Troubleshooting.
• Experience in administration of Email System (Microsoft 365) and Troubleshooting.
• Experience in administration of End User Computing (EUC) and Troubleshooting.
• Experience in administration of networking / perimeter network security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities and risk in the environment, monitoring network performance and ensuring hardware and software applications are updated.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.

Position: 12 months contract

Mon to Fri 8.30am to 6.00pm

Location: Bukit Merah

Job Summary:

Responsible for daily infrastructure operations, maintenance, and performance monitoring. Provides technical support, troubleshooting, and ensures system reliability. Required to work on standby, including nights, weekends, and public holidays.

Key Duties:

• Monitor and maintain IT infrastructure performance and system availability.
• Perform routine maintenance, configuration, and minor repairs on hardware and software.
• Assist with system testing, upgrades, and deployment of new infrastructure.
• Act as first point of contact for infrastructure incidents; troubleshoot and escalate when needed.
• Document issues, resolutions, and update maintenance procedures.
• Track service performance and support continuous process improvement.

Requirement:

• At least Diploma or Degree in Computer Science, with 2-3 years in deploying and maintain Server and Backup in Windows and Linux environment.
• Experienced with Microsoft Server, SQL Server.
• Experienced with Virtualisation (VMware and Microsoft Hyper-V).
• Experienced with End User Computing.
• Experienced in Cyber Security such as discover vulnerabilities.

EA License No: 19C9611

EA Personnel Reg No: R Teng Wei Mun (Celest)