301 Infrastructure Lead jobs in Singapore

Responsibilities:

Operational Support

• Lead and coordinate level 2 support operations for mission-critical applications and infrastructure
• Provide troubleshooting and diagnostics for incidents escalated from level 1
• Ensure adherence to SLA, system availability

Application Support

• Lead and resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possible
• Lead and monitor application logs, integration points such as REST API, message queues, file-based transfer
• Lead and liaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requests
• Lead and support / maintain job schedulers, interface configurations and integration points
• Lead and document known issues, resolution procedure, rollback in the knowledge base

Incident & Problem Management

• Act as incident manager for P1/P2 issues
• Coordinate resolution and communications
• Perform root cause analysis and recommend permanent fixes
• Escalate unresolved issues that required software coding to Level 3 or engineering teams

Change Management

• Perform operational impact assessment
• Part of the CAB to review and approve change
• Pre-Change Preparation such as review Change Request and Release Plan
• Supervise post-change production verification
• Documentation update and knowledge transfer
• Post change review and feedback

Patch Management

• Perform patch management readiness
• Stakeholder coordination and team coordination
• System Readiness and Post-Patch Validation
• Documentation update and knowledge transfer
• Compliance and audit readiness

Documentation and Compliance

• Operational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebook
• Configuration & Infrastructure Documentation. System configuration baseline, application dependency maps, environment inventories such as hosts, services, accounts
• Knowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons Learned
• Knowledge Management

Configuration Management

• Perform validation and accuracy of configurations
• Maintain readiness of operational documentation
• Perform audit to confirm compliance of configurations
• CMDB asset verification
• Change-linked configuration tracking
• Ensure environment consistency between DEV – IVVQ – ISO-PROD – UAT and PROD

Testing and Verification

• Ensure operational readiness testing before production deployment rollout
• Ensure post-change verification coordination
• Perform regression and sanity test following patching or upgrades, in UAT and PROD
• Participation in user acceptance testing

Knowledge Management

• Documentation of resolution
• Knowledge Base Contribution
• Validation of knowledge
• Subject Matter Expertise Sharing

Root Cause Analysis

• Gather logs, system metrics at the time of failure
• Reproduction of issues in a controlled environment to understand the conditions under which it occurs
• Determine the scope and severity in terms of the systems affected, downtime duration and business impact
• Narrow down the possible sources of causing the failure
• Use of diagnostic tools such to analyse the application behaviour
• Correlation of events to sequence the chain of events leading up to the failure and identify the dependencies

Leadership

• Supervision and provision of guidance to Level 2 engineers for change requests and service requests
• Lead and manage day-to-day operations of the Level 2 support
• Track and report the Level 2 key performance indicators such as resolution rate, mean time to resolve and system availability
• Process and quality improvement. Document down known issues, troubleshooting steps and standard operating procedures. Propose improvements to incident handling
• Identify tools and systems to streamline Level 2 support operations

Requirements:

Education and Experience

• Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline
• At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector
• At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers
• Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis
• Preferably certification in Red Hat Enterprise Linux or Kubernetes

Knowledge/Skills

• Operating Systems. RHEL (90%) and Windows Server (10%)
• Networking Fundamentals
• Middleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)
• Message Queues (IBM MQ, Kafka)
• Java, C#, MQTT, Golang
• Database (SQL Server, PostgreSQL)
• ITIL/ITSM Process Knowledge
• Security Awareness
• DR and HA concepts
• Leadership & Coordination
• Communication & Collaboration
• Operational Governance

A Project Manager is required to lead electrical projects on site.

The ideal candidate will have experience in MEP construction and be able to manage a team effectively.

• Manage a team of supervisors, workers, sub-contractors, and vendors to complete projects on time.
• Resolve any issues that arise on site with all involved parties.
• Plan and monitor the progress of weekly works against the master schedule.
• Track productivity, materials, quality, and cost.
• Ensure Safety, Health, and Environmental compliance.
• Prepare and manage electrical shop drawings, as-built drawings, and material submissions.
• Oversee testing and commissioning procedures.
• Coordinate Combined Services Drawings (CSD) and clash resolutions.
• Attend toolbox meetings, coordination, and safety briefings.

• Diploma/Degree in Electrical Engineering.
• At least 3 years' experience in MEP construction.
• Construction Safety Supervisor and WSH certificates are compulsory.
• Only M&E construction experience will be accepted.
• PE-certified (Professional Engineer).
• Main contractor experience is preferred.
• Past work experience in Data Centres, Commercial Buildings, Malls, Hotels, High-Rise buildings should be highlighted.
• Island-wide project site management is required.

Primary Responsibilities (75%) — Solutioning, Design, and Collaboration

• Support infrastructure solutioning for new property developments and hotel openings, aligned with standards defined by Infrastructure Managers.
• Assist in preparing technical proposals and presenting solution options to business stakeholders.
• Contribute to the development and refinement of infrastructure solution standards and documentation.
• Provide input on infrastructure product selection and architecture, ensuring compatibility with enterprise platforms.
• Support integration between infrastructure systems and business applications to enable seamless operations.
• Serve as a technical resource for hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Collaborate with project managers, application owners, and third-party vendors to ensure infrastructure components meet project requirements.

Operational Responsibilities (≤25%) — Support, Governance, and Security

• Assist in administering infrastructure systems including compute, backup, identity management, email services, and security operations.
• Support resolution of escalated infrastructure issues in collaboration with Infrastructure Managers and Service Desk teams.
• Participate in system health and performance reviews, and contribute to operational efficiency improvements.
• Engage with Technology Risk and Infrastructure teams to implement applicable security controls and support governance efforts.
• Ensure outsourced partners adhere to contractual obligations for infrastructure support and maintenance.
• Contribute to procurement activities including quotation review, recommendation, and service acceptance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Professional certifications preferred: CCNA, MTA (IT Infrastructure), CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure Architect Technologies, CCSP, GSEC.
• Minimum 5 years of experience in infrastructure design and implementation.
• Solid technical knowledge across infrastructure domains: networking, servers, security, storage, cloud computing, and monitoring.
• Familiarity with hospitality and real estate technologies: Wired/Wireless Networks, Telephony, IPTV, Door Lock, CCTV, IoT, and Enterprise Mobility.
• Experience with Microsoft Azure and security controls such as SIEM, vulnerability assessment, firewall policy review, and privileged access management.
• Strong analytical and documentation skills.
• Organized, detail-oriented, and proactive in execution.
• Effective communication skills, with ability to engage both technical and non-technical stakeholders.

IT Infrastructure Lead (Infrastructure & Operations)

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

About the role

The Infrastructure Technology Lead supports Group IT’s Infrastructure Services team in designing and delivering infrastructure components of business solutions across Far East Organization. Reporting to the Head of Infrastructure Services, this role focuses on technical solutioning, platform alignment, and stakeholder collaboration, while contributing to operational support and governance under the guidance of Infrastructure Managers and Senior Managers.

This role spans business units including Real Estate Sales & Leasing, Hospitality, Retail, Australian Properties, and supporting divisions across Singapore and the region. It is ideal for a technically proficient professional who can translate business requirements into infrastructure designs, support project delivery, and contribute to platform standardization—while maintaining hands-on familiarity with infrastructure operations.

Responsibilities

Primary Responsibilities (75%) — Solutioning, Design, and Collaboration

• Support infrastructure solutioning for new property developments and hotel openings, aligned with standards defined by Infrastructure Managers.
• Assist in preparing technical proposals and presenting solution options to business stakeholders.
• Contribute to the development and refinement of infrastructure solution standards and documentation.
• Provide input on infrastructure product selection and architecture, ensuring compatibility with enterprise platforms.
• Support integration between infrastructure systems and business applications to enable seamless operations.
• Serve as a technical resource for hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
• Collaborate with project managers, application owners, and third-party vendors to ensure infrastructure components meet project requirements.

Operational Responsibilities (≤25%) — Support, Governance, and Security

• Assist in administering infrastructure systems including compute, backup, identity management, email services, and security operations.
• Support resolution of escalated infrastructure issues in collaboration with Infrastructure Managers and Service Desk teams.
• Participate in system health and performance reviews, and contribute to operational efficiency improvements.
• Engage with Technology Risk and Infrastructure teams to implement applicable security controls and support governance efforts.
• Ensure outsourced partners adhere to contractual obligations for infrastructure support and maintenance.
• Contribute to procurement activities including quotation review, recommendation, and service acceptance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Professional certifications preferred: CCNA, MTA (IT Infrastructure), CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure Architect Technologies, CCSP, GSEC.
• Minimum 5 years of experience in infrastructure design and implementation.
• Solid technical knowledge across infrastructure domains: networking, servers, security, storage, cloud computing, and monitoring.
• Familiarity with hospitality and real estate technologies: Wired/Wireless Networks, Telephony, IPTV, Door Lock, CCTV, IoT, and Enterprise Mobility.
• Experience with Microsoft Azure and security controls such as SIEM, vulnerability assessment, firewall policy review, and privileged access management.
• Strong analytical and documentation skills.
• Organized, detail-oriented, and proactive in execution.
• Effective communication skills, with ability to engage both technical and non-technical stakeholders.

IT Infrastructure Lead (Infrastructure & Operations)
About Us
Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.
Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.
Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, family care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.
About the role
The Infrastructure Technology Lead supports Group IT’s Infrastructure Services team in designing and delivering infrastructure components of business solutions across Far East Organization. Reporting to the Head of Infrastructure Services, this role focuses on technical solutioning, platform alignment, and stakeholder collaboration, while contributing to operational support and governance under the guidance of Infrastructure Managers and Senior Managers.
This role spans business units including Real Estate Sales & Leasing, Hospitality, Retail, Australian Properties, and supporting divisions across Singapore and the region. It is ideal for a technically proficient professional who can translate business requirements into infrastructure designs, support project delivery, and contribute to platform standardization—while maintaining hands-on familiarity with infrastructure operations.
Responsibilities
Primary Responsibilities (75%) — Solutioning, Design, and Collaboration
Support infrastructure solutioning for new property developments and hotel openings, aligned with standards defined by Infrastructure Managers.
Assist in preparing technical proposals and presenting solution options to business stakeholders.
Contribute to the development and refinement of infrastructure solution standards and documentation.
Provide input on infrastructure product selection and architecture, ensuring compatibility with enterprise platforms.
Support integration between infrastructure systems and business applications to enable seamless operations.
Serve as a technical resource for hospitality infrastructure systems such as HSIA, PABX, IPTV, Door Lock, and CCTV.
Collaborate with project managers, application owners, and third-party vendors to ensure infrastructure components meet project requirements.
Operational Responsibilities (≤25%) — Support, Governance, and Security
Assist in administering infrastructure systems including compute, backup, identity management, email services, and security operations.
Support resolution of escalated infrastructure issues in collaboration with Infrastructure Managers and Service Desk teams.
Participate in system health and performance reviews, and contribute to operational efficiency improvements.
Engage with Technology Risk and Infrastructure teams to implement applicable security controls and support governance efforts.
Ensure outsourced partners adhere to contractual obligations for infrastructure support and maintenance.
Contribute to procurement activities including quotation review, recommendation, and service acceptance.
Requirements
Bachelor’s degree in Computer Science, Engineering, or related field.
Professional certifications preferred: CCNA, MTA (IT Infrastructure), CompTIA Network+/Security+, ITIL Foundation, Microsoft Azure Architect Technologies, CCSP, GSEC.
Minimum 5 years of experience in infrastructure design and implementation.
Solid technical knowledge across infrastructure domains: networking, servers, security, storage, cloud computing, and monitoring.
Familiarity with hospitality and real estate technologies: Wired/Wireless Networks, Telephony, IPTV, Door Lock, CCTV, IoT, and Enterprise Mobility.
Experience with Microsoft Azure and security controls such as SIEM, vulnerability assessment, firewall policy review, and privileged access management.
Strong analytical and documentation skills.
Organized, detail-oriented, and proactive in execution.
Effective communication skills, with ability to engage both technical and non-technical stakeholders.
#J-18808-Ljbffr

Responsibilities:

Operational Support

• Lead and coordinate level 2 support operations for mission-critical applications and infrastructure
• Provide troubleshooting and diagnostics for incidents escalated from level 1
• Ensure adherence to SLA, system availability

Application Support

• Lead and resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possible
• Lead and monitor application logs, integration points such as REST API, message queues, file-based transfer
• Lead and liaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requests
• Lead and support / maintain job schedulers, interface configurations and integration points
• Lead and document known issues, resolution procedure, rollback in the knowledge base

Incident & Problem Management

• Act as incident manager for P1/P2 issues
• Coordinate resolution and communications
• Perform root cause analysis and recommend permanent fixes
• Escalate unresolved issues that required software coding to Level 3 or engineering teams

Change Management

• Perform operational impact assessment
• Part of the CAB to review and approve change
• Pre-Change Preparation such as review Change Request and Release Plan
• Supervise post-change production verification
• Documentation update and knowledge transfer
• Post change review and feedback

Patch Management

• Perform patch management readiness
• Stakeholder coordination and team coordination
• System Readiness and Post-Patch Validation
• Documentation update and knowledge transfer
• Compliance and audit readiness

Documentation and Compliance

• Operational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebook
• Configuration & Infrastructure Documentation. System configuration baseline, application dependency maps, environment inventories such as hosts, services, accounts
• Knowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons Learned
• Knowledge Management

Configuration Management

• Perform validation and accuracy of configurations
• Maintain readiness of operational documentation
• Perform audit to confirm compliance of configurations
• CMDB asset verification
• Change-linked configuration tracking
• Ensure environment consistency between DEV – IVVQ – ISO-PROD – UAT and PROD

Testing and Verification

• Ensure operational readiness testing before production deployment rollout
• Ensure post-change verification coordination
• Perform regression and sanity test following patching or upgrades, in UAT and PROD
• Participation in user acceptance testing

Knowledge Management

• Documentation of resolution
• Knowledge Base Contribution
• Validation of knowledge
• Subject Matter Expertise Sharing

Root Cause Analysis

• Gather logs, system metrics at the time of failure
• Reproduction of issues in a controlled environment to understand the conditions under which it occurs
• Determine the scope and severity in terms of the systems affected, downtime duration and business impact
• Narrow down the possible sources of causing the failure
• Use of diagnostic tools such to analyse the application behaviour
• Correlation of events to sequence the chain of events leading up to the failure and identify the dependencies

Leadership

• Supervision and provision of guidance to Level 2 engineers for change requests and service requests
• Lead and manage day-to-day operations of the Level 2 support
• Track and report the Level 2 key performance indicators such as resolution rate, mean time to resolve and system availability
• Process and quality improvement. Document down known issues, troubleshooting steps and standard operating procedures. Propose improvements to incident handling
• Identify tools and systems to streamline Level 2 support operations

Requirements:

Education and Experience

• Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline
• At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector
• At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers
• Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis
• Preferably certification in Red Hat Enterprise Linux or Kubernetes

Knowledge/Skills

• Operating Systems. RHEL (90%) and Windows Server (10%)
• Networking Fundamentals
• Middleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)
• Message Queues (IBM MQ, Kafka)
• Java, C#, MQTT, Golang
• Database (SQL Server, PostgreSQL)
• ITIL/ITSM Process Knowledge
• Security Awareness
• DR and HA concepts
• Leadership & Coordination
• Communication & Collaboration
• Operational Governance

Responsibilities:

Operational Support

• Lead and coordinate level 2 support operations for mission-critical applications and infrastructure
• Provide troubleshooting and diagnostics for incidents escalated from level 1
• Ensure adherence to SLA, system availability

Application Support

• Lead and resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possible
• Lead and monitor application logs, integration points such as REST API, message queues, file-based transfer
• Lead and liaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requests
• Lead and support / maintain job schedulers, interface configurations and integration points
• Lead and document known issues, resolution procedure, rollback in the knowledge base

Incident & Problem Management

• Act as incident manager for P1/P2 issues
• Coordinate resolution and communications
• Perform root cause analysis and recommend permanent fixes
• Escalate unresolved issues that required software coding to Level 3 or engineering teams

Change Management

• Perform operational impact assessment
• Part of the CAB to review and approve change
• Pre-Change Preparation such as review Change Request and Release Plan
• Supervise post-change production verification
• Documentation update and knowledge transfer
• Post change review and feedback

Patch Management

• Perform patch management readiness
• Stakeholder coordination and team coordination
• System Readiness and Post-Patch Validation
• Documentation update and knowledge transfer
• Compliance and audit readiness

Documentation and Compliance

• Operational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebook
• Configuration & Infrastructure Documentation. System configuration baseline, application dependency maps, environment inventories such as hosts, services, accounts
• Knowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons Learned
• Knowledge Management

Configuration Management

• Perform validation and accuracy of configurations
• Maintain readiness of operational documentation
• Perform audit to confirm compliance of configurations
• CMDB asset verification
• Change-linked configuration tracking
• Ensure environment consistency between DEV – IVVQ – ISO-PROD – UAT and PROD

Testing and Verification

• Ensure operational readiness testing before production deployment rollout
• Ensure post-change verification coordination
• Perform regression and sanity test following patching or upgrades, in UAT and PROD
• Participation in user acceptance testing

Knowledge Management

• Documentation of resolution
• Knowledge Base Contribution
• Validation of knowledge
• Subject Matter Expertise Sharing

Root Cause Analysis

• Gather logs, system metrics at the time of failure
• Reproduction of issues in a controlled environment to understand the conditions under which it occurs
• Determine the scope and severity in terms of the systems affected, downtime duration and business impact
• Narrow down the possible sources of causing the failure
• Use of diagnostic tools such to analyse the application behaviour
• Correlation of events to sequence the chain of events leading up to the failure and identify the dependencies

Leadership

• Supervision and provision of guidance to Level 2 engineers for change requests and service requests
• Lead and manage day-to-day operations of the Level 2 support
• Track and report the Level 2 key performance indicators such as resolution rate, mean time to resolve and system availability
• Process and quality improvement. Document down known issues, troubleshooting steps and standard operating procedures. Propose improvements to incident handling
• Identify tools and systems to streamline Level 2 support operations

Requirements:

Education and Experience

• Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline
• At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector
• At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers
• Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis
• Preferably certification in Red Hat Enterprise Linux or Kubernetes

Knowledge/Skills

• Operating Systems. RHEL (90%) and Windows Server (10%)
• Networking Fundamentals
• Middleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)
• Message Queues (IBM MQ, Kafka)
• Java, C#, MQTT, Golang
• Database (SQL Server, PostgreSQL)
• ITIL/ITSM Process Knowledge
• Security Awareness
• DR and HA concepts
• Leadership & Coordination
• Communication & Collaboration
• Operational Governance

Responsibilities:
Operational Support
Lead and coordinate level 2 support operations for mission-critical applications and infrastructure
Provide troubleshooting and diagnostics for incidents escalated from level 1
Ensure adherence to SLA, system availability
Application Support
Lead and resolve application incidents escalated from Level 1; perform root cause analysis and workarounds where possible
Lead and monitor application logs, integration points such as REST API, message queues, file-based transfer
Lead and liaise with Level 3 to resolve complex application issues and escalate bugs or enhancement requests
Lead and support / maintain job schedulers, interface configurations and integration points
Lead and document known issues, resolution procedure, rollback in the knowledge base
Incident & Problem Management
Act as incident manager for P1/P2 issues
Coordinate resolution and communications
Perform root cause analysis and recommend permanent fixes
Escalate unresolved issues that required software coding to Level 3 or engineering teams
Change Management
Perform operational impact assessment
Part of the CAB to review and approve change
Pre-Change Preparation such as review Change Request and Release Plan
Supervise post-change production verification
Documentation update and knowledge transfer
Post change review and feedback
Patch Management
Perform patch management readiness
Stakeholder coordination and team coordination
System Readiness and Post-Patch Validation
Documentation update and knowledge transfer
Compliance and audit readiness
Documentation and Compliance
Operational documentation. SOPs, Incident response checklist, RCA, PIR, monitoring and alert guidebook
Configuration & Infrastructure Documentation. System configuration baseline, application dependency maps, environment inventories such as hosts, services, accounts
Knowledge Base Articles for level 2 enablement and faster resolution e.g. Known Errors and Fixes, Frequent How-To Guides, Script Repositories, Lessons Learned
Knowledge Management
Configuration Management
Perform validation and accuracy of configurations
Maintain readiness of operational documentation
Perform audit to confirm compliance of configurations
CMDB asset verification
Change-linked configuration tracking
Ensure environment consistency between DEV – IVVQ – ISO-PROD – UAT and PROD
Testing and Verification
Ensure operational readiness testing before production deployment rollout
Ensure post-change verification coordination
Perform regression and sanity test following patching or upgrades, in UAT and PROD
Participation in user acceptance testing
Knowledge Management
Documentation of resolution
Knowledge Base Contribution
Validation of knowledge
Subject Matter Expertise Sharing
Root Cause Analysis
Gather logs, system metrics at the time of failure
Reproduction of issues in a controlled environment to understand the conditions under which it occurs
Determine the scope and severity in terms of the systems affected, downtime duration and business impact
Narrow down the possible sources of causing the failure
Use of diagnostic tools such to analyse the application behaviour
Correlation of events to sequence the chain of events leading up to the failure and identify the dependencies
Leadership
Supervision and provision of guidance to Level 2 engineers for change requests and service requests
Lead and manage day-to-day operations of the Level 2 support
Track and report the Level 2 key performance indicators such as resolution rate, mean time to resolve and system availability
Process and quality improvement. Document down known issues, troubleshooting steps and standard operating procedures. Propose improvements to incident handling
Identify tools and systems to streamline Level 2 support operations
Requirements:
Education and Experience
Bachelor Degree in Information Technology, Computer Science, Engineering, or a closely related discipline
At least 5 years in Level 2 support for mission critical 24x7 production support, preferably in public sector
At least 2 years in a team lead or supervisory role, coordinating tasks and mentoring junior engineers
Proven experience in handling P1/P2 incidents, managing post-incident reviews (PIRs) and root cause analysis
Preferably certification in Red Hat Enterprise Linux or Kubernetes
Knowledge/Skills
Operating Systems. RHEL (90%) and Windows Server (10%)
Networking Fundamentals
Middleware & Infrastructure (Web Server – Nginx, App Servers – Kubernetes with containers (Docker + Spring Boot)
Message Queues (IBM MQ, Kafka)
Java, C#, MQTT, Golang
Database (SQL Server, PostgreSQL)
ITIL/ITSM Process Knowledge
Security Awareness
DR and HA concepts
Leadership & Coordination
Communication & Collaboration
Operational Governance
#J-18808-Ljbffr

Role: Infrastructure Lead ( Network projects)

Location: Central Singapore

Duration: 12 months ( extendable)

Project Planning & Execution

• Define and manage project scope, objectives, deliverables, timelines, and budget.
• Create and maintain project schedules, RAID logs (Risks, Assumptions, Issues, Dependencies).
• Ensure alignment of deliverables and priorities across internal teams and external vendors.

Team & Vendor Coordination

• Track and manage internal teams’ deliverables to ensure timely completion of tasks.
• Coordinate with external vendors and service providers to ensure milestones and quality standards are met.

Stakeholder Management

• Act as the primary liaison for business and technical stakeholders.
• Deliver status updates, dashboards, and executivelevel presentations.
• Escalate risks, delays, or dependencies proactively to ensure project success.

Project Governance & Quality Assurance

• Apply best practices in project governance and reporting, maintaining transparency at all levels.
• Enforce quality checkpoints for deliverables from Technical teams throughout the project lifecycle.
• Conduct postimplementation reviews and lessons learned sessions for continuous improvement.

Tools & Methodologies

• Proficient in modern project management tools such as JIRA, Confluence, MS Project, and Smartsheet.
• Skilled in Microsoft Excel (for analysis, RAID tracking, dashboards) and PowerPoint (for stakeholder and executive presentations).
• Familiar with Agile (Scrum/Kanban), Waterfall, or Hybrid methodologies.
• Use RAID logs, RACI matrices, Gantt charts, burndown charts, and dashboards to track progress and responsibilities.

Certifications such as PMP, PRINCE2, Agile Scrum Master, SAFe, or ITIL are advantageous

Qualifications:

• 1-4 years of experience managing network infrastructure projects in enterprise environments.
• Strong ability to manage internal teams, vendors, and stakeholders to ensure successful project delivery.
• Knowledge of network technologies (WAN, LAN, Load Balancers , firewalls) for effective discussions with technical leads (not handson).
• Proficiency in JIRA, Confluence, MS Project, Excel, and PowerPoint .
• Understanding of Agile, Waterfall, and Hybrid delivery models .
  

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