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What will you be doing?

• Uploading Tax Invoices into Customer’s Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating andmaintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and maximum value from the company’s products and services, fostering strong relationships, and enhancing customer outcomes.

• Receive and process quotes and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customers with pricing and delivery information based on company procedures and policies.
• Work with Sales, Product Management, and Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global sites to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
• Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
• Utilize the Customer Complaint database and follow through to closure.
• Perform at a novice to intermediate level in answering customers' questions about products, prices, and availability.
• Assist with creating and processing basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
• Obtain customer forecasts, complete Excel templates, and coordinate with the Demand Analyst.
• Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer setup, and order-related documents.
• Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
• Manage B2B portals as required by the customer.
• Manage customer data as required in CRM.
• Adhere to quality and safety systems or maintain quality and safety standards.
• Perform other duties as assigned or necessary to meet changing business conditions.

• Bachelor degree or above, with major in business administration, supply chain, or a related field.
• Minimum 5 years of experience in customer service, sales support, logistics, etc.
• Knowledge of Windows applications with strong skills in Excel and PowerPoint.
• Strong aptitude to serve customer’s needs.
• Ability to handle multiple tasks simultaneously in an efficient, organized, and decisive manner.
• Strong interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Ability to work well with others and to work efficiently and accurately in a team-based environment.
• Excellent communication skills, both written and oral.
• Experience in ERP/MRP is a plus.
• Knowledge of Salesforce or similar CRM is a plus.

• Associate

• Full-time

• Customer Service

• Semiconductor Manufacturing and Chemical Manufacturing

If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you a fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Responsibilities:

1. Responsible for data entry of customer orders and inform customers on the confirmation date of delivery.
2. Compile various reports as required.
3. Follow up with sample orders.
4. Monitor customer payment status.
5. Update customer portals with expedites and order acknowledges outside of our system.
6. Review and release credit hold report in CRM system and communicate with credit team.
7. Create proforma and commercial invoices for customers as requested.
8. Coordinate with freight carriers for any shipment issues.

Requirements:

1. Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering.
2. At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.).
3. Good command of Mandarin and English.
4. Good time management and multi-tasking skills.
5. Team player and able to communicate with all levels/departments.
6. Positive attitude, detail-minded, service-oriented and willing to learn.

We offer a competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment-related purposes only and will be treated in strict confidentiality.

Job Summary:

Under direct supervision, reporting to the Manager/Supervisor to support the process of providing products and services per established policies and procedures to meet quality standards and expectation of the customer in a timely manner. Responsible for the account administration and interfacing with customers at a journeyman level, limited experience, product and customer knowledge. Includes but is not limited to customer order administration for new sales, repairs and warranty sales and coordination within organization for technical or engineering support and services as required.

Job Responsibilities:

• Process and maintain customer purchase orders, external customer purchase order systems

• Compiles and generates various customer/sales reports

• Contract review of customer purchase orders

• Maintain off-line sales systems as required (i.e., Product Master, FACT)

• Responds to customer pricing requests per established price list

• Interacts with other departments as required (order status, delivery updates, warranty & quality)

• File and maintain documentation

• Interfaces with customers on a day-to-day basis

• Over-time may be required with little or no notice to accommodate customer needs

• Prepares and submits customer quotations per established price list/catalog

• Responds to internal and external customer questions

Other Functions:

• May respond to other administrative requests from Account Managers

• May input forecast information

• Picks up and distributes department mail

• Cross train with other Customer Support Representatives

• May provide limited coverage (short term) for account management function

Job Requirements:

• At least 2 years demonstrated work experience in customer-interface role and general business process understanding

• Min Higher diploma/degree/certification in Business Administration, Economics, etc.

• Must work effectively in a team environment

• Solid knowledge of computer systems and software applications

• High level of professional communication and interpersonal skills

• Able to multi-task, detail-oriented and able to prioritize workload efficiently

• Solid understanding of the sales process

• May be required to understand and apply international commercial transaction specifics

• Sound judgment and decision-making skills regarding routine, day-to-day functions

At Innovasia (Singapore) Pte Ltd, we’re a premier provider of textile trading and service solutions across Asia. Our mission is to deliver dependable, forward-thinking services that not only meet but surpass customer expectations. Driven by an unwavering commitment to innovation and client satisfaction, we continually enhance and expand our offerings to stay ahead in a rapidly evolving market.

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our team at Innovasia (Singapore) Pte Ltd.

• Handle daily sales administration, including inquiries and order processing.
• Manage customer orders and ensure timely delivery.
• Coordinate incoming and outgoing shipments with forwarders.
• Provide logistics support for all shipping-related tasks.
• Maintain price lists, brochures, catalogs, and promotional materials.
• Assist the sales team in executing daily activities and objectives.
• Perform general office administrative support as needed.
• Organize and maintain the sample library as needed.

• Experience in logistics.
• Proficiency in Microsoft Office and CRM systems.
• Strong multitasking and independent working skills.
• Mature, responsible, and proactive with a positive attitude.
• Immediate availability preferred.

At Innovasia (Singapore) Pte Ltd, we value our employees and are committed to providing a supportive and rewarding work environment. Some of the key benefits of working with us include opportunities for professional development, and health and wellness support.

If you are passionate about customer service and eager to join a dynamic and growing organization, we encourage you to apply for this exciting opportunity. Click the "Apply now" button to submit your application.

Job Title: Customer Service Representative

Supervisor: Customer Support Director

Summary of Job Purposes

Manage and coordinate all of the customer support and service aspects of Safran Helicopter Engines’ customers within a given region. Customer oriented service representative that represents Safran Helicopter Engines, provides product and service information, resolves problems, handles email and phone calls with accuracy and efficiency, ensuring excellent service standards while maintaining high internal and external customer satisfaction.

Objectives:

· Administer the contractual relations with the customer

· Draw up, finalize and ensure the execution of commercial contracts in compliance with commitments to customers

· Responsible for customer satisfaction (for his/her field of activities)

Duties & Responsibilities:

Managing Customer Relations & Satisfaction

· Act as the primary point of contact for AOG situations, providing immediate support and solutions to minimize aircraft downtime.

· Perform AOG duty after office hours including public holidays

· Maintain accurate records of AOG incidents, actions taken, and resolutions achieved.

· Liaise with customers to provide real-time updates and ensure satisfaction throughout the AOG process.

· Draw up commercial offers factoring in the company’s commercial policy in compliance with the contractual agreements and company commercial policies

· Ensure proper fulfillments of Safran HE Asia’s commitments to customers

· Attend customer meeting when neccessary

· Handle litigations/Carries out the processing of customer orders and deliveries.

· Promptly respond to customer request, provide information and solutions to resolve any operational or logistic issues.

· Send all documents/information needed by customers (order acknowledge, material receipt, delivery notes, invoices, credit notes, AWB, warranty decision, …).

Administrating within SafranHE organization

· Generate invoices and credit notes

· Process orders, delivery , returns and acknowledge receipts

· Follow up and keep customers informed regularly on the progress of the orders.

· Obtain necessary information for close customer follow up on all operational matters.

· Maintain and update customer accounts, orders and contract information in database

· Follow communication procedures, guidelines and polices

· Ensure objectives follow up, justify the discrepancies and propose corrective actions

· Ensure effectiveness of the communication link between the players of the Front Office and Back Office

· Carries out the reporting and communication for his/her activity

· Contribute to team effort by accomplishing related results as needed

· Manage the global TAT and reports any issue or deviation of the commitment towards the customer

· Ensure the TAT level for expedition in and out, commercial proposal and customer approval.

· Travel required

· Provide other ad-hoc duties if required by the reporting manager

Required Competencies: Education / Knowledge / Skills and Abilities:

· Min. Education Level : Diploma

· Field of Study : Any

· Year of Experience Required : Customer support experience in aviation industry preferred

· Knowledge of SAP preferred

· Strong analytical and problem-solving abilities, with a focus on delivering effective and timely solutions

· Willingness to work irregular hours, including nights and weekends, as needed.

· Good telephone and communication skills required

· Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization

· Positive, service-oriented attitude

· Able to work independently, meet tight deadlines and work under pressure with minimum supervision.

· Customer orientation and ability to adapt/respond to different types of characters

· Ability to quickly learn and master new or unfamiliar software programs

· Ability to multi-task and manage priorities in a fast paced environment

· A team player with good interpersonal, communication and presentation skills and able to interact with people at all levels.

· Ability to process data: Knows how to process extensive amounts of data related to a broad range of domains and requiring good summary skills.

· Ability to make decisions: Knows how to make decisions that can be justified by target criteria, requiring a selection of relevant information, the development of hypotheses, an anticipation and assessment of risks.

· Ability to think ahead: knows how to plan for one to several weeks.

· Ability to solve problems: Knows how to adapt and/or amend procedures, methods, rules, etc.

· Ability to work as part of a team (nature of relations and communication): Knows how to adapt the needs and constraints of his/her contacts and adjust the frequency and nature of exchanges and the organization of his/her work.

· Ability to work as part of a team (frequency and scope of relational interactions): Very frequent interactions and many internal and external parties.

· Ability to work in a multicultural environment: Knows how to work regularly with a network of people

NewPower Worldwide is the fastest-growing global independent distributor of electronics components, committed to delivering high-quality solutions to our customers worldwide. We are currently seeking a Customer Service Representative to join our dynamic team and support the success of our customer programs and other business initiatives.

JOB OVERVIEW

This role is crucial in supporting the Vice President of Trade by managing customer programs and other ad-hoc projects. The Customer Service Representative will act as a vital link between our customers and internal teams, ensuring smooth execution of customer programs and timely resolution of customer inquiries.

JOB ROLES & RESPONSIBILITIES

Customer Program Coordination

• Assist the VP of Trade in executing customer programs, including monitoring timelines, milestones, and deliverables.

• Collaborate with internal teams such as Sales, Purchasing, and Logistics to ensure customer requirements are met.

Customer Support

• Handle customer inquiries promptly and professionally, providing accurate information and updates on their programs.

• Resolve customer issues and concerns in a timely manner while ensuring customer satisfaction.

Data Management

• Maintain and update records related to customer programs, including order tracking, shipping schedules, and performance metrics.

• Generate reports on program progress and present findings to the VP of Trade.

Cross-functional Collaboration

• Liaise with cross-functional teams to ensure effective communication and seamless execution of ad-hoc programs.

• Support the VP of Trade in coordinating resources and addressing any project-related challenges.

Ad-hoc Program Support

• Provide administrative and operational support for ad-hoc projects as assigned by the VP of Trade.

• Assist in preparing documentation, presentations, and updates for internal and external stakeholders.

JOB REQUIREMENT(S)

• Minimum Diploma in Business Administration, Supply Chain, or a related field.

• Prior experience in customer service or project coordination, preferably in the electronics distribution industry.

• Strong organizational and multitasking skills, with the ability to manage multiple priorities simultaneously.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel.

• Familiarity with CRM systems and order management processes is a plus.

• Ability to work independently and as part of a team in a fast-paced environment.

• Strong problem-solving skills and attention to detail .

Join to apply for the Customer Service Representative role at Element Materials Technology

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Join to apply for the Customer Service Representative role at Element Materials Technology

Overview

Element has an opportunity for a

Overview

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Responsibilities

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
  
  

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Industrial Machinery Manufacturing, Public Safety, and International Trade and Development

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The Customer Care Executive will be performing customer service activities by coordinating and working closely with all internal departments. Customer CARE helps Iron Mountain deliver outstanding customer support and develop customer satisfaction. Customer CARE serve as one of the key liaisons between Iron Mountain and its customers, working with sales and accounts receivable and accounts payable teams to drive repeat customers and help organizations meet profitability goals.

What You Will Do

• First point of contact for general enquiries (via call & email)
• Managing customer’s questions and feedbacks
• Operates and manages Iron Mountain Case Management System:-
• ii) Ensure timely lodgement; follow up actions, analysis and communication with all Iron Mountain departments and clients.
• Manage, track and resolve all requests raised by customers.
• All requests are to be logged, processed and assigned to relevant departments within Iron Mountain Malaysia for response or feedback within agreed timelines
• Ensure all information provided in the Case Management System and to other departments is accurate and precise
• All communication is recorded and captured in Case Management System Billing Matters
• New Rates Entry/Updating of Rates
• New Onboarding/Account Creation
• Update of Account Details Others
• Manage, track and resolve all request raised by customers.
• All requests are to be logged, processed and assigned to relevant department, within Iron Mountain for response or feedback within agreed timelines.
• Ensure all information provided in Case Management System and to other department is accurate and precise.
• All communication is recorded and captured in Case Management System
• Ensure that appropriate and adequate communication takes place in all request resolutions.
• This includes the recording of all communications between the various parties and all information taken into consideration.
• Ensure client is provided with accurate information.
• Ensure customer expectations are met and where possible exceeded
• Escalate in-depth and difficult requests to achieve an agreed outcome
• All communication is recorded and captured in Case Management System
• Continuously review and suggest improvements to processes, practices and procedures that positively impact our customer experience.
• Work with line manager or other department heads (where applicable) to implement improved processes to continually improve service levels in the department.

Reports/Analysis

• Provide timely and accurate reports or any other related reports to Head of Department (HOD).
• Manage and track reports & dashboards in Case Management Systems

Others

• Participate and implementation of Global Care & CX Initiatives Implementation
• One of the points of contact for internal and external client, taking responsibility for all requests and seeing it through to successful resolutions with SLA.
• Professionally handle requests from customers (internal and external) and ensure that requests are resolved both promptly and accurately.
• Timely and active communicate any late/delayed activities
• To arrange and perform backup duties as and when required with approval from HOD
• Promote ReQuest Web
• Responsible for self and team’s effective telephone etiquettes and email etiquettes.
• To ensure compliance to policies and procedures relating to ISO in the conduct of departmental activities to observe the Quality Management System and for continual improvement.
• To ensure all local GSRS requirements, policies and procedures are being met and adhered

What You Will Bring To Our Role

• Excellent communication skills, both verbal and written English
• Ability to pay attention to detail, while not losing sight of the bigger picture
• 3 years of relevant working experience

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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