2,845 Inbound Calls jobs in Singapore
Customer Service Career - Inbound Calls
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Customer Service Representative - Inbound Call Center
About the Role:
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, be able to handle multiple tasks simultaneously, and possess a positive attitude towards delivering exceptional customer service.
Key Responsibilities:- Respond to customer inquiries via phone, email, and live chats in a timely and professional manner.
- Resolve customer complaints and issues efficiently, escalating concerns when necessary.
- Collaborate with internal teams to ensure seamless resolution of customer queries.
- Maintain accurate records of customer interactions and follow up on outstanding issues.
- Participate in training and development programs to enhance product knowledge and customer service skills.
- Previous experience in a call center or customer-facing role is an asset.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Familiarity with CRM software and other technical tools is a plus.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to make a real impact and contribute to the success of our organization.
If you are a motivated and customer-centric individual looking for a new challenge, please submit your application along with your resume and a cover letter outlining your qualifications and experience.
CUSTOMER SERVICE REPRESENTATIVE
Posted today
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Job Description
Customer Service Representative
Published
Company : Safran Electronics & Defense Services Job field : Customer services and support Location : Singapore , Singapore Contract type : Permanent Contract duration : Full-time Required degree : Diploma/Advanced/Higher/Graduate Diploma Required experience : More than 3 years Professional status : Professional, Engineer & Manager
# 2025-152744
Apply Apply with one click Any questions ?
Published
Job Description
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers' queries and quotations.
g) Review of customer's sales and repair orders.
h) Process and acknowledged customers' orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
Job Requirements
a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
b) Well-versed in ERP software, preferably SAP B1.
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) Customers' centric with passion to provide solutions
g) A team player- capable of interacting with internal and external (customers) stakeholders.
Company Information
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
Locate your future workplace
26 Changi North Rise Singapore 499618
Singapore
Singapore
Leaflet | OpenStreetMap contributors
03.27.2025 Customer services and support CUSTOMER SERVICE REPRESENTATIVE Permanent Singapore
100,000
employees worldwide
27
Number of countries where Safran is located
35
business area families
#J-18808-LjbffrCustomer Service Representative
Posted today
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If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.
We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.
Careers at Heilind offer you a fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.
Customer Service RepresentativeResponsibilities:
- Responsible for data entry of customer orders and inform customers on the confirmation date of delivery.
- Compile various reports as required.
- Follow up with sample orders.
- Monitor customer payment status.
- Update customer portals with expedites and order acknowledges outside of our system.
- Review and release credit hold report in CRM system and communicate with credit team.
- Create proforma and commercial invoices for customers as requested.
- Coordinate with freight carriers for any shipment issues.
Requirements:
- Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering.
- At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.).
- Good command of Mandarin and English.
- Good time management and multi-tasking skills.
- Team player and able to communicate with all levels/departments.
- Positive attitude, detail-minded, service-oriented and willing to learn.
We offer a competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.
Personal data collected will be used for employment-related purposes only and will be treated in strict confidentiality.
#J-18808-LjbffrCustomer Service Representative
Posted 25 days ago
Job Viewed
Job Description
If you enjoy continuous learning and are excited about working with and creating technological solutions, explore career opportunities with Greene, Tweed.
Job summary:
Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer
service through timely and accurate processing of quotes and subsequent orders through strong communication and
coordination both externally with assigned accounts and internally with other GT functions. The primary focus of this role
will be the protection and growth of harvest business at assigned Corporate Accounts. This role typically represents the
first point of customer contact for inquiries related to customer orders, deliveries and pricing for Corporate Accounts.
Essential Duties/Responsibilities:
- Where price lists, pricing tools or standard pricing exists, issue harvest and incremental quotations promptly to
assigned customers.
- Follows up to close all harvest quotes generated verbally, via email or through SAP at assigned customers to
ensure protection and growth of harvest business.
- Follows up to close selected incremental quotes generated verbally, via email of through GIP SAP at assigned
customers to support proliferation of new products.
- Performs detailed contract review to ensure GT compliance with customer requirements.
- Accurate & timely entry of customer orders in SAP in accordance with established GT processes.
- Establish and maintain accurate SAP master data relating to order entry, such as customer master, pricing records,
customer material information record, and customer hierarchy.
- Foster strong internal cross functional relationships through honest open communication to ensure on time order
fulfillment.
- Process customer returns: RGA paperwork and manage open RGA.
- Resolve customers' credit and invoice issues in conjunction with Finance department.
Required Minimum Qualifications
Education/Certifications: Bachelor's degree or related experience
Skills and Experience:
- Previous sales/customer service related experience preferred
- Ability to work under tight deadlines, both independently and as a team member.
- Strong problem solving skills
- Strong communication skills - listening, verbal and written.
- Strong attention to detail and time management skills.
- Highly proficient user of Enterprise Resource Planning (ERP) software desired
- Knowledge of customer relationship management (CRM) software preferred
Note: This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Supervisor. All requirements are subject to change and updates.
**Where Inspiration Drives Innovation**
At Greene Tweed we believe that our true capability as a technology-focused company comes from our employees. Every customer challenge is solved by a team, and members are engaged across departments. From engineering and manufacturing, to sales and marketing, we work together using cutting-edge technology to assess problems, recommend solutions, and bring them into reality.
The tools of social business bring voices from around the world together in collaboration. And advanced capabilities such as FEA and state-of-the-art laboratories allow for comprehensive testing, analysis, and predictive modeling. Our manufacturing facilities expand the limits of possibility in fabrication. And embedded Lean Six Sigma upholds the highest levels of quality and efficiency during production.
This process of development is fundamental to Greene Tweed's ability to solve critical challenges. And it means going beyond the right tools, and seeking out the right people.
Customer Service Representative
Posted 26 days ago
Job Viewed
Job Description
Company :
Safran Electronics & Defense Services
Job field : Customer services and support
Location : Singapore , Singapore
Contract type : Permanent
Contract duration : Full-time
Required degree : Diploma/Advanced/Higher/Graduate Diploma
Required experience : More than 3 years
Professional status : Professional, Engineer & Manager
# 2025-152744
Apply with one click Any questions ?
**Job Description**
a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.
b) Secure good relationship with customers.
c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.
d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.
e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.
f) Reply to customers' queries and quotations.
g) Review of customer's sales and repair orders.
h) Process and acknowledged customers' orders.
i) Issuing Invoice for completed sales and repair orders.
j) Provide shipping details to customers.
k) Handling of warranty claims.
l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.
m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer's expectations.
n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.
o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.
p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company's policies.
q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.
r) Any other duties assigned.
**Job Requirements**
a) Degree holder in engineering or business administration with 2-3 years or Diploma/O Level with 5 years in a commercial, business or sales & marketing role in the Aerospace industry can be consider
b) Well-versed in ERP software, preferably SAP B1.
c) Excellent verbal, written, presentation and computer skills (Word, Excel and PowerPoint)
d) Excellent interpersonal and communication skills, able to interact with people of all levels
e) Good commercial knowledge of the aviation industry.
f) Customers' centric with passion to provide solutions
g) A team player- capable of interacting with internal and external (customers) stakeholders.
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.
**Locate your future workplace**
26 Changi North Rise Singapore-499618
Singapore
Singapore
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Title: Customer Service Executive
">We are seeking a highly motivated and experienced Customer Service Executive to join our team. The ideal candidate will have excellent communication skills, be able to handle customer inquiries efficiently, and possess strong problem-solving abilities.
">About the Role:
">This role is responsible for providing quality customer service support to customers over email and phone. You will be handling customer enquiries efficiently, escalating issues promptly when required, and performing sales order management for customers.
">Key Responsibilities:
">- Provide quality customer service support to customers over email and phone.
- Handle customer enquiries efficiently and escalate issues promptly when required.
- Perform sales order management for customers.
- Conduct regular meetings with customers for close communication.
- Perform problem solving to value-added customers.
- Extract and tabulate data for monthly reporting.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Promote or recommend new products to existing customers.
Customer Service Representative
Posted today
Job Viewed
Job Description
Job Title:
">- ">
- Membership Advisor
We are seeking an experienced Customer Service Executive to join our team. In this role, you will be responsible for providing exceptional customer service to our members through inbound calls, emails, and other communication channels.
">Key Responsibilities:
">- ">
- Handle inbound calls from members in a timely and efficient manner ">
- Assist members with their queries and resolve any issues they may have ">
- Provide personalized service to each member, ensuring that their needs are met and exceeded ">
- Work closely with other departments to ensure seamless communication and delivery of services ">
Requirements:
">- ">
- Bachelor's degree in Hospitality, Customer Service, or related field ">
- At least 1 year of experience in customer-facing role, preferably in hospitality industry ">
- Excellent communication and interpersonal skills ">
- Ability to work independently and as part of team ">
- Fluency in Japanese language, both written and spoken ">
What We Offer:
">- ">
- Fully remote work arrangement after probation period ">
- Competitive salary and benefits package ">
- Ongoing training and development opportunities ">
- Collaborative and dynamic work environment ">
How to Apply:
">Please submit your application, including your resume and cover letter, to the provided email address. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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Customer Service Representative
Posted today
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Job Title: Customer Service Representative
About the Job:
We are seeking a highly motivated and results-driven Customer Relations Officer to join our team. As a key member of our sales team, you will play a vital role in providing exceptional customer service and support.
Key Responsibilities:
- Provide excellent customer service and respond to customer inquiries in a timely and professional manner.
- Work closely with customers to understand their requirements and provide tailored solutions.
- Maintain accurate records of customer interactions and sales transactions.
- Collaborate with internal teams to resolve customer issues and ensure high levels of customer satisfaction.
- Develop and maintain strong relationships with customers to drive repeat business and referrals.
- Stay up-to-date with product knowledge and features to effectively communicate benefits to customers.
Requirements:
- Excellent communication and interpersonal skills.
- Good understanding of sales principles and practices.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Diploma or degree in a related field (e.g., business, marketing, sales).
Benefits:
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work with a talented team and make a real impact.
About Us:
We are a forward-thinking organization committed to delivering exceptional customer experiences. We value innovation, teamwork, and continuous learning.
If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
Customer Service Representative
Posted today
Job Viewed
Job Description
We are seeking a professional and customer-focused individual to join our team as a Customer Support Associate. This role involves providing exceptional support to customers through various channels, ensuring timely and effective resolution of their inquiries and issues.
Key Responsibilities:
1. Provide multi-channel customer support via phone, email, chat, and other platforms.
2. Address customer complaints and concerns in a professional and courteous manner.
3. Collaborate with internal teams to resolve complex issues and escalate when necessary.
4. Maintain accurate records of customer interactions and documentation.
5. Develop knowledge of products and services to provide informed support.
6. Participate in training and development programs to enhance skills and knowledge.
Requirements:
1. Previous customer service experience is preferred, but not required.
2. Excellent communication and interpersonal skills.
3. Ability to work in a fast-paced environment and adapt to changing priorities.
4. Strong organizational and time management skills.
5. Proficient in MS Office (Word, Excel) and other productivity tools.
6. A team player with a positive attitude and strong work ethic.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
Customer Service Representative
Posted today
Job Viewed
Job Description
We are seeking a Customer Service Assistant to provide exceptional customer experience to our shoppers.
Key Responsibilities- Deliver outstanding customer service through phone, email and in-person interactions
- Respond to customer inquiries and resolve issues efficiently
- Provide product information and make recommendations to customers
- High school diploma or equivalent required; some college preferred
- 1-2 years of customer service experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Competitive hourly rate
- Opportunities for professional growth and development
- A supportive and dynamic team environment
We strive to deliver the best possible shopping experience for our customers. If you are passionate about providing top-notch customer service, we encourage you to apply for this exciting opportunity!