4,536 Inbound Calls jobs in Singapore

Responsibilities

• lst level helpdesk to respond to calls
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public problems and queries.

Requirements:

• Open to work in shifts, on weekends and PHs
• 1. Shift/Work schedule – 44 hours per week. 5.5 days.
• 2. PH allowance which is $100 for every PH that candidate is scheduled to work
• 3. Candidate is expected to work on rotating shift. We have a few shift timing below:

• 6.45am to 3.45pm,
• 8am to 5pm,
• 9am to 6pm,
• 11am to 8pm,
• 12.45pm to 10.45pm.

Highlights:

• Basic $2,800 - $3,200 with Commission
• Location: Gantral Mall (Beside Taiseng MRT)
• Monday to Friday 10am - 7pm
• Performance Bonuses & Incentives with ongoing training & career growth

Key Responsibilities:

• Conduct outbound calls to prospect and follow up on all leads
• Explain product features, benefits, and pricing clearly
• Meet and exceed monthly sales targets and KPI
• Maintain accurate records in our system
• Handle objections and convert rejections into sales opportunities
• Provide feedback to improve sales strategies

Requirements:

• Experience in sales preferred (Telesales/B2C/B2B, or retail sales)
• Self motivated & target driven, Resilient
• Excellent Communication and negotiation Skills
• Computer literacy
• Ability to work in a fast paced environment

We regret only shortlisted candidates will be notified

Job Overview

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company’s success and long-term growth.

• Uploading Tax Invoices into Customer’s Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

The Customer Success Representative plays a crucial role in ensuring that clients not only achieve their immediate goals and maximum value from the company’s products and services, fostering strong relationships, and enhancing customer outcomes.

• Receive and process quotes and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Success Representatives. Provide customers with pricing and delivery information based on company procedures and policies.
• Work with Sales, Product Management, and Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates. Communicate shortages and engage Laird global sites to resolve delays daily. Assist with expedites and coordinate deliveries with Laird Sites and Customers.
• Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts.
• Utilize the Customer Complaint database and follow through to closure.
• Perform at a novice to intermediate level in answering customers' questions about products, prices, and availability.
• Assist with creating and processing basic quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using existing pricing.
• Obtain customer forecasts, complete Excel templates, and coordinate with the Demand Analyst.
• Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer setup, and order-related documents.
• Complete customer scorecards and address areas of improvement with sales and the manufacturing site.
• Manage B2B portals as required by the customer.
• Manage customer data as required in CRM.
• Adhere to quality and safety systems or maintain quality and safety standards.
• Perform other duties as assigned or necessary to meet changing business conditions.

• Bachelor degree or above, with major in business administration, supply chain, or a related field.
• Minimum 5 years of experience in customer service, sales support, logistics, etc.
• Knowledge of Windows applications with strong skills in Excel and PowerPoint.
• Strong aptitude to serve customer’s needs.
• Ability to handle multiple tasks simultaneously in an efficient, organized, and decisive manner.
• Strong interpersonal skills, including the ability to communicate on all levels within internal and external groups.
• Ability to work well with others and to work efficiently and accurately in a team-based environment.
• Excellent communication skills, both written and oral.
• Experience in ERP/MRP is a plus.
• Knowledge of Salesforce or similar CRM is a plus.

• Associate

• Full-time

• Customer Service

• Semiconductor Manufacturing and Chemical Manufacturing

If you thrive on change, growth and opportunity, and wish to move beyond your potential and reward, Heilind Asia is the place for you to create and forge your own path.

We treasure the energetic professional who has the knowledge, enthusiasm and drive to succeed and the ability to take on a challenge and reap the rewards.

Careers at Heilind offer you a fast-paced, entrepreneurial environment where everyone has the chance to perform, create innovation, and make a difference. Come to explore our website - you'll be impressed by the scope of opportunities that await you.

Responsibilities:

1. Responsible for data entry of customer orders and inform customers on the confirmation date of delivery.
2. Compile various reports as required.
3. Follow up with sample orders.
4. Monitor customer payment status.
5. Update customer portals with expedites and order acknowledges outside of our system.
6. Review and release credit hold report in CRM system and communicate with credit team.
7. Create proforma and commercial invoices for customers as requested.
8. Coordinate with freight carriers for any shipment issues.

Requirements:

1. Diploma holder or above, preferably in Electronics, Electrical or Mechanical Engineering.
2. At least 4 years of sales experience, preferably in interconnect components (Connectors/Switches/Relay etc.).
3. Good command of Mandarin and English.
4. Good time management and multi-tasking skills.
5. Team player and able to communicate with all levels/departments.
6. Positive attitude, detail-minded, service-oriented and willing to learn.

We offer a competitive remuneration package and comprehensive fringe benefits including performance bonus and medical insurance to the right candidates. Interested parties please submit your application to with details of qualification, present and expected salary.

Personal data collected will be used for employment-related purposes only and will be treated in strict confidentiality.

Element has an opportunity for a Customer Service Representative (CSR) , primarily responsible for handling straightforward price and requests for quotes (RFQ's) from our customers via email or over the phone and following up on pending or issued quotations.

The Customer Service Representative may also be involved in identifying new sales opportunities through proactive questioning to ensure maximum share of customers' testing business. The ideal candidate will be customer focused, action oriented, approachable and patience.

Job Duties:

• Primarily involved in the access and persuasion steps of the sales process; including qualifying, relationship building, needs evaluation, solution development / presentation and closing
• Proactively engage with customers using phone, email, web conferencing
• Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element Material Technology
• Manage relationships with customers
• Focus on straightforward quotation enquiries for standard products & services
• Gain pricing and lead time from standard price lists
• Work with departments to resolve complaints
• Process sales invoices, quoting and provide status report to clients
• When applicable handle requests for information (e.g. shipping / delivery dates)
• Actively utilise Customer Relationship Management (CRM) tool to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
• Achieve sales goals by converting and penetrating accounts
• Build and maintain a working knowledge of Element Material Technology service offerings; participate in training / coaching opportunities
• Ensure compliance with all Element Materials Technology policies including but not limited to Terms and Conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
• Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

Job Requirements:

• 3 years of customer service experience with quoting experience strongly preferred
• Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
• Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry.
• Ability to solve practical customer problems
• Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
• Experience in interpreting testing procedures and requirements desired
• Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
• Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
• Well-developed oral and written communication skills to meet a variety of communication needs with strong interpersonal skills that foster open upward and downward communication built on mutual respect
• Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions

HOW TO APPLY:

Interested applicants, please submit your updated resume to

Please state your availability, current & expected salaries for processing purpose. All applications will be treated in the strictest confidence. We regret that only shortlisted candidates will be notified.

We are looking for a proactive and experience Customer Service Representative to join our team in delivering high-quality transport and warehousing solutions. As a Customer Service Representative, you are in the forefront of our business, supporting and servicing our existing clienteles on their warehousing and logistic needs.

Key Responsibilities:

• Provides warehousing, transport and logistic solutions to existing business accounts.
• Execute incoming orders from customers and coordinate with warehousing and transport management team to deliver the orders.
• Provides end to end customer service on arrangement of schedule, inbound/outbound shipment orders and delivery of orders.
• Manage inventories and logistic arrangement through warehouse management system and transport management system.
• Perform both deskbound and outbound duties at warehouse.
• Generate daily, weekly and monthly inventory reports.
• Ensure customer satisfaction of business accounts through efficient handling of orders and effective communication with the parties involved.
• Handle in inquiries and complaint.
• Perform service recovery by providing solutions on issues encountered during operation.
• Perform any other duties as assigned by the Manager.

What are we looking for:

• Higher Nitec/ Diploma in Supply Change Management/ Logistic Management/ Business Management or similar discipline.
• Preferably 2 to 3 years of working experience in Logistics/ Freight industry.
• Possess a service mind-set and strong interpersonal skills.
• Able to write and communicate well.
• Take ownership of their work well.
• Keen learner with a desire to expand knowledge in the supply chain management
• Able to work both independently and in a team.
• Willingness to roll up your sleeves and help in different areas, from deskbound work to warehouse operations.
• Strong interpersonal and communication skills; able to engage with colleagues and customers confidently.
• Positive attitude and adaptable to the changing needs of the business environment.
• Proficient in the use of PC & Microsoft Office and excel formulas.

Benefits:

• Training will be provided.
• Full time permanent position with basic salary.
• Entitled to 13th month after 1 year.
• Office is only a 7min walk away from Tuas West Mrt Station

We are seeking a detail-oriented and proactive Customer Service Representative to join our team at Alpha Pioneer Marketing Pte Ltd. You will be responsible for managing sourcing, sales quotation, monitoring shipment, handling customer inquiries, and ensuring the smooth operation of the sales process. Your role will be essential in helping the team meet targets and deliver an excellent customer experience.

Job Description

• Process sales orders accurately and in a timely manner.
• Prepare and issue quotes, invoices, and delivery notes.
• Maintain and update customer databases.
• Act as a point of contact for customers regarding orders, deliveries, and general inquiries.
• Coordinate with HQ to ensure timely delivery, stock availability and billing.
• Support the sales team with administrative task.
• Ensure all sales documentation is compliant with company policies and procedures.

What we're looking for

• Proven experience as a Customer Service Representative or similar role.
• Minimum Diploma in Business, Sales, Marketing, or related field.
• Attention to detail and problem-solving skills.
• Ability to work independently and manage time effectively
• Ability to work well in a team and under pressure
• Singaporeans Only

Additional Information

• Working Hours: Monday to Friday (8:30am to 5:30pm)
• Working Location: Pandan Road

At the heart of our Manufacturing operations, the Customer Service Team plays a vital role in ensuring seamless communication between our Customers and Internal Departments.

The team is dedicated to delivering support throughout the entire Customer journey.

Committed to maintaining strong relationships with our customers by providing timely responses and accurate information.

By closely collaborating with Productions, Operation and Quality Control teams, we help ensure that Customers expectations are being met.

Our focus on continuous improvement, responsiveness and customer satisfaction underpins our contributions to the Company's success and long-term growth

• Uploading Tax Invoices into Customer's Portal
• Confirming orders for Shipment preparation
• Initiating Shipment bookings with appointed forwarders
• Liaising with Operation team on the date/time of cargoes collection
• Preparing Shipping Documents
• Alerting Operation team if/when shipments are delayed (especially if cargoes are needed to be stored back into Cold Room)
• Providing Customers with all Shipping Documents
• Contact point for shipping related complaints
• Consolidating needed information to relevant Dept for investigation work

• Two to three years related experience and/or training; or equivalent combination of education and experience
• Preferably working in a high volume manufacturing company with experience in customer-facing role.

• Preferably proficient in use of JDE System or other ERP systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine correspondence in customer interactions via mail or calls.
• Ability to deal with problems involving several concrete variables in standardized situations

As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also be covered under our corporate medical insurance plan and annual leaves.

Teamwork

At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.