221 Housing Services jobs in Singapore

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

Operations Management

• Manage the daily activities of the front desk and meeting room.

• Ensure smooth check-in/check-out processes and address operational challenges proactively.

• Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.

Guest Service Excellence

• Serve as the primary point of contact for escalated guest concerns, requests, and feedback.

• Ensure guest needs and expectations are met with professionalism and efficiency.

• Collaborate with other departments to accommodate special guest requests or VIP arrangements.

Staff Management

• Recruit, train, schedule, and supervise Front Office staff.

• Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.

• Promote a culture of service excellence and teamwork.

Financial & Administrative Oversight

• Oversee cash handling, billing, and front office-related financial transactions.

• Monitor budgets, control costs, and optimize resource allocation.

• Prepare operational reports and contribute to strategic planning.

Compliance & Safety

• Ensure compliance with safety, security, and data privacy regulations.

• Conduct periodic audits and implement corrective actions when necessary.

Strategic Planning & Collaboration

• Participate in developing service improvement initiatives and departmental goals.

• Work with marketing and events teams to support promotional activities and special events.

• Contribute to sustainability efforts and organizational innovation.

Qualifications

Education and Experience

• Diploma or Bachelor's degree in Hospitality Management, Business Administration, or a related field.

• Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.

• Proficiency in property management systems and office software.

• Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.

Competencies

• Leadership: Ability to lead, inspire, and develop a team.

• Customer Focus: Commitment to delivering excellent guest service.

• Organizational Skills: Effective time management and prioritization.

• Decision-making: Capable of handling complex situations calmly and efficiently.

• Adaptability: Ability to work under pressure and adjust to changing priorities.

• Service mindset with attention to detail.

• Ability to work flexible hours, including weekends and public holidays, as required.

Skills and Abilities

• Excellent interpersonal and communication skills, both written and verbal.

• Strong problem-solving and conflict resolution abilities.

• Ability to train and motivate staff in both service and technology adoption.

• Skilled at managing guest expectations while maintaining operational efficiency.

• Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.

• Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.

• Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 30131

Responsibilities
Manage the daily activities of the front desk and meeting room.
Ensure smooth check-in/check-out processes and address operational challenges proactively.
Monitor lobby and public areas to maintain cleanliness, order, and a welcoming atmosphere.
Serve as the primary point of contact for escalated guest concerns, requests, and feedback.
Ensure guest needs and expectations are met with professionalism and efficiency.
Collaborate with other departments to accommodate special guest requests or VIP arrangements.
Staff Management
Recruit, train, schedule, and supervise Front Office staff.
Conduct regular performance reviews, coaching, and motivation to foster a high-performing team.
Promote a culture of service excellence and teamwork.
Financial & Administrative Oversight
Oversee cash handling, billing, and front office-related financial transactions.
Monitor budgets, control costs, and optimize resource allocation.
Prepare operational reports and contribute to strategic planning.
Compliance & Safety
Ensure compliance with safety, security, and data privacy regulations.
Conduct periodic audits and implement corrective actions when necessary.
Strategic Planning & Collaboration
Participate in developing service improvement initiatives and departmental goals.
Work with marketing and events teams to support promotional activities and special events.
Contribute to sustainability efforts and organizational innovation.
Qualifications
Education and Experience
Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Minimum 5 years of experience in front office operations, with at least 2 years in a leadership or supervisory role, preferably in a hospitality or service-oriented environment.
Proficiency in property management systems and office software.
Familiarity with guest-facing technologies such as kiosks, mobile check-in platforms, service robots, and omni-channel communication tools.
Competencies
Leadership: Ability to lead, inspire, and develop a team.
Customer Focus: Commitment to delivering excellent guest service.
Organizational Skills: Effective time management and prioritization.
Decision-making: Capable of handling complex situations calmly and efficiently.
Adaptability: Ability to work under pressure and adjust to changing priorities.
Service mindset with attention to detail.
Ability to work flexible hours, including weekends and public holidays, as required.
Skills And Abilities
Excellent interpersonal and communication skills, both written and verbal.
Strong problem-solving and conflict resolution abilities.
Ability to train and motivate staff in both service and technology adoption.
Skilled at managing guest expectations while maintaining operational efficiency.
Technologically savvy, with the ability to promote and troubleshoot guest-facing systems like kiosks, mobile apps, robots, and omni-chat platforms.
Ability to analyze data and generate reports to monitor performance, identify trends, and recommend improvements.
Additional language proficiency would be advantageous for communicating effectively with customers from diverse linguistic backgrounds.
More Information
Location: Kent Ridge Campus
Organization: University Campus Infrastructure
Department: Campus Life
Employee Referral Eligible: Yes
Job requisition ID: 30131
Note: This description retains the original job information and context while presenting it in clean, structured HTML using only the allowed tags.
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(What the role is)

Support the Constituency Director and Deputy Constituency Director (Communications and Development) in driving both external and internal communications in the Constituency Office (CO). Be responsible for producing content for different audiences and communications channels, including social media and mainstream media. Work in tandem with the PA HQ Communications Group to amplify PA and Whole of Government (WOG) messages through the CO's communications networks.

Serves as an administrator and facilitator in the formation, development and consolidation of GROs at the constituency level, thereby promoting social cohesion, racial harmony and community bonding.

(What you will be working on)

Following are the key specialized/functional duties and responsibilities required to be performed by the incumbent to meet the primary objective of the job.

Communications Workplan

Assist the Constituency Director to develop the CO's annual communications plan, aligned with PA's overall communications objectives and direction.

Work with PA HQ Communications Group to identify stories for publicity through various channels.

Curate and maintain an archive of community stories and photographs that depict the work of the CO.

Guide the CO's team to adopt PA's communications guidelines and share best practices and communications initiatives.

Submit monthly performance reports about the CO's communications efforts and outcomes.

Where necessary, work with Communications Officers and PA Communications Group on crisis communications management.

Social Media

Grow the CO's social presence. This involves managing the CO's digital assets (social media and websites), including developing a monthly content calendar and producing relevant content such as social media posts, videos, and infographics; monitoring and responding to online conversations.

Work with PAHQ and volunteers to develop and amplify content and disseminate communications materials.

Mainstream Media

Monitor media reports and online conversations for opportunities and issues related to PA's mission and programmes and prepare relevant reports.

Draft public statements in response to queries from media. Facilitate our media partners for events open to media.

Marketing Communication

Oversee CO colleagues in the development of marketing communication materials (banners, posters, digital display panels) to ensure brand alignment as well as appropriateness of content and translation.

Oversee the proper usage of PA and Grassroots Organisations (GRO) logos.

(What we are looking for)

Key duties and responsibilities that need to be performed to meet the primary objective of the job. This will include the important result areas (what) along with the rationale (why).

A. Community Building and Strengthening People-Government-People

PEOPLE'S ASSOCIATION

JOB DESCRIPTION

3

Understand the demographic profile of specific groups (e.g. women, youths, minorities, seniors, young families) in the local community.

Develop programmes to engage the groups to be in tune with their sentiments and issues of concerns.

Facilitate the formation of interest groups and local communication channels/networks to build/sustain relationships and increase community connectedness.

Work with different partners (e.g. VWOs, educational institutions) to identify and grow local demographic-based networks in the community

Communicate government policies, facilitates discussion, gather feedback and channel feedback to appropriate government agencies to develop and strengthen the GROs as an effective communication channel between the government and the people.

B. Administration and Facilitation

Formulate, implement and review plans for the development of GROs and the community.

Provide guidance to the GROs to facilitate effective implementation of their programmes/activities/events.

Plan and co-ordinate the recruitment, appointment and reappointment of volunteers and members of the GROs to ensure sufficient minority and GRC residential representation.

Mobilise residents to participate in national campaigns and local/GRC projects, including those organised by PA, CDC and GROs.

Ensure proper accounting/procurement, fund utilisation and cash management of the GROs to comply with PA financial rules.

C. Functional Roles

Perform additional functional duties in the areas of CC operations, capability or engagement as directed by supervisors.

People's Association

Fixed Terms

What the role is

What the role is

You will support the Constituency Office (CO) in driving both external and internal communications. You will also be responsible for producing content for different audiences and communications channels, including social media and mainstream media. You will work in tandem with the PA HQ Communications Group to amplify PA and Whole of Government (WOG) messages through the CO's communications networks. In addition, you will serve as an administrator and facilitator in the formation, development and consolidation of GROs at the constituency level, thereby promoting social cohesion, racial harmony and community bonding.

What you will be working on

• Assist the Constituency Director to develop the CO's annual communications plan, aligned with PA's overall communications objectives and direction.
• Curate and maintain an archive of community stories and photographs that depict the work of the CO.
• Grow the CO's social media presence. This involves managing the CO's digital assets (social media and websites), including developing a monthly content calendar and producing relevant content such as social media posts, videos, and infographics; monitoring and responding to online conversations.
• Work with PAHQ and volunteers to develop and amplify content and disseminate communications materials.
• Monitor media reports and online conversations for opportunities and issues related to PA's mission and programmes and prepare relevant reports.
• Oversee CO colleagues in the development of marketing communication materials (banners, posters, digital display panels) to ensure brand alignment as well as appropriateness of content and translation.
• Understand the demographic profile of specific groups in the local community.
• Develop programmes to engage the groups to be in tune with their sentiments and issues of concerns.
• Facilitate the formation of interest groups and local communication channels/networks to build/sustain relationships and increase community connectedness.
• Work with different partners (e.g. VWOs, educational institutions) to identify and grow local demographic-based networks in the community.
• Communicate government policies, gather feedback and channel feedback to appropriate government agencies.
• Formulate, implement and review plans for the development of GROs and the community.
• Plan and co-ordinate the recruitment, appointment and reappointment of volunteers and members of the GROs to ensure sufficient residential representation.
• Ensure proper accounting/procurement, fund utilisation and cash management of the GROs to comply with PA financial rules.

What we are looking for

• Has a keen interest or experience in communications, including social media.
• Has a keen interest in current affairs, national policies and keeps updated about news in the community.
• Able to write well in English. Has knowledge of Mandarin, Malay or Tamil, with the ability to speak and proofread written text.
• Social media user; enjoys social networking.
• Motivated Team player.

(Only shortlisted candidates will be notified)

Shortlisted candidates will go through PA's structured interview.

Successful candidates will be given a 3-year contract and deployed to CO/CC.

What you will be working on

As above

What we are looking for

As above

About People's Association

The People's Association was set up in 1960, in a time of racial and communal strife, to foster racial harmony and social cohesion. Today, we continue to be driven by the same purpose - to build an inclusive, united and resilient Singapore. We create spaces and opportunities for people of different backgrounds to participate and volunteer in their community. Through community participation, we connect people and deepen relationships to build communities of mutual care and trust.

About your application process

If you do not hear from us within 4 weeks of the job ad closing date, we seek your understanding that it is likely that we are not moving forward with your application for this role. We thank you for your interest and would like to assure you that this does not affect your other job applications with the Public Service. We encourage you to explore and for other roles within People's Association or the wider Public Service.

We are seeking a highly organized and detail-oriented professional to manage donated goods, coordinate logistics, and maintain accurate records.

• Track, organize, and store donated goods efficiently
• Coordinate the collection of donated items from donors
• Ensure timely and accurate distribution of goods to designated locations
• Maintain records of donations, stock levels, and corporate activities

The ideal candidate will possess excellent communication skills, be proactive, and able to work independently. Previous experience in a similar role is preferred.

5 days a week, Monday to Friday, 9am to 6pm

1 Joo Chiat Complex

• Support volunteer recruitment and youth leadership development.
• Maintain effective liaison with volunteers.
• Coordinate internal operations to execute volunteer programs and activities.
• Deliver training to volunteers on operational and logistical tasks.
• Enhance volunteer participation in programs and activities.
• Foster volunteer communication and engagement efforts.
• Manage volunteer records.
• Coordinate awareness and outreach activities with stakeholders.
• Perform other duties as assigned.

Requirements

• Degree or professional qualification in Community Development, Human Resources, Mass Communication, Marketing, or a related field.
• Creative problem-solving skills.
• Effective written and verbal communication skills.
• Strong project management and coordination skills.
• Proficiency in Microsoft Office applications.
• Skills in creative software such as Canva are advantageous.
• Ability to work effectively in a diverse and dynamic team environment.

We are seeking a compassionate and enthusiastic individual to join our team as a Community Development Coordinator. The role involves assisting with centre activities, clients, and daily operations.

• Develop and implement a monthly activities schedule for clients.
• Engage with clients during activities and provide exceptional customer service.
• Pack and distribute food ration packages in a timely and efficient manner.
• Conduct needs assessments for clients and refer them to appropriate agencies and/or care services as necessary.
• Maintain accurate records of client data and centre activities documentation.
• Ensure the centre's cleanliness and organisation at all times.
• Provide administrative support to the centre manager as required.

• Experience working in community outreach and development.
• Proficiency in Microsoft Office software.
• Strong administrative work skills and attention to detail.
• A friendly personality and excellent teamwork abilities.
• Knowledge of customer service principles and elderly care practices.

Promote community development and social cohesion through collaborative efforts. Foster growth by helping individuals overcome life challenges and achieve self-sufficiency.

• Casework:
• Conduct thorough assessments to identify needs and develop effective strategies for engagement and support.
• Foster strong relationships with clients, providing guidance and recommendations tailored to their unique situations.

• Group Work:
• Plan and implement group initiatives, emphasizing teamwork and mutual support to drive positive outcomes.

• Community Outreach:
• Collaborate with local stakeholders to identify and address pressing community needs, leveraging data-driven insights to inform decision-making.

• Operational Efficiency:
• Analyze existing processes and recommend improvements to enhance service delivery and operational effectiveness.

• Knowledge Sharing:
• Cultivate a culture of knowledge sharing and skill development, empowering colleagues to drive innovation and excellence.

• Partnerships:
• Foster strategic partnerships with external agencies, facilitating collaborative projects and maintaining strong working relationships.

The role of a Community Development Professional is to create positive change and improve the lives of individuals, families, and communities facing transitional challenges.

• Implement community-centric approaches to deliver targeted interventions
• Manage cases from intake to closure with efficiency and effectiveness
• Conduct assessments, provide case supervision, and develop intervention strategies that cater to diverse community needs
• Provide guidance on specialist interventions for families to achieve sustainable progress

• Believe in people's strengths and resources, and facilitate their empowerment
• Knowledge of social work interventions and policies, with a focus on community development
• Degree or postgraduate diploma in Social Work or related disciplines, with experience in community-based initiatives
• Strong analytical, writing, and interpersonal skills, with excellent communication abilities