198 Housekeeping Staff jobs in Singapore

Shangri-La Rasa Sentosa, Singapore

We are looking for a Room Attendant to join our team

As the Room Attendant, we rely on you to:

• Maintain and clean guests' rooms as well as replenishing room supplies
• Adhere to Shangri-La room standards policy
• Inform valets to collect guests' clothes for laundry, dry cleaning or pressing
• Maintain the public and general areas
• Report any maintenance-related issue to the Engineering Department

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Has strong interpersonal skills
• Is a self-starter and a team player

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now

Responsibilities:

· Change bed sheets and maintain a fresh and clean sleeping environment.

· Wash bed linens and other fabrics as needed.

· Clean and sanitize restrooms to maintain hygiene standards.

· Wipe windows to keep interiors bright and well-ventilated.

· Follow supervisor's instructions and complete assigned tasks.

Requirements:

Requirements:

· Prior experience in housekeeping is preferred.

· Detail-oriented, patient, and able to maintain high cleaning standards.

· Team player with good communication skills.

· Responsible and able to work independently.

· Strong service mindset and attention to detail.

Please send your resume to , Singaporean & Malaysian are welcome.

This position involves overseeing the daily operations of housekeeping and internal laundry, working closely with employees to ensure all areas are clean and well-maintained. Key responsibilities include managing departmental costs, ensuring exceptional customer service, and conducting human resources activities.

• Managing Housekeeping Operations
• Ensure timely communication of guest room status to the front desk.
• Collaborate with engineering on guestroom maintenance needs.
• Oversee the general cleaning schedule.
• Determine which rooms require immediate attention and assign work accordingly.
• Inventory stock to guarantee sufficient supplies.
• Supervise daily shift operations and enforce compliance with housekeeping policies, standards, and procedures.
• Assist in ordering guestroom supplies, cleaning materials, and uniforms.
• Support an effective inspection program for guestrooms and public spaces.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Guarantee all employees have necessary supplies, equipment, and uniforms.
• Plan staffing levels to support the team.
• Managing Departmental Costs
• Contribute to the management of controllable expenses to achieve or exceed budgeted goals.
• Understand the impact of departmental operations on overall property financial objectives and manage accordingly.
• Ensuring Exceptional Customer Service
• Respond to and resolve guest complaints.
• Strive to improve service performance.
• Empower employees to deliver excellent customer service.
• Conducting Human Resources Activities
• Participate in investigations of employee accidents as needed.
• Manage staffing levels to meet guest service, operational, and financial objectives.
• Evaluate employee understanding of expectations and parameters.
• Equate property policies administration fairly and consistently; complete disciplinary procedures according to standard operating procedures (SOPs) and local SOPs; and support peer review processes.
• Provide feedback to employees based on observed behaviors.
• Utilize training tools to train new room attendants and provide follow-up guidance as necessary.
• Participate in employee performance appraisals, offering feedback as required.
• Assist in interviewing and hiring staff members with appropriate skills.
• Support a departmental orientation program for employees to receive new hire training and perform their jobs successfully.
• Participate in progressive discipline procedures.
Management Competencies Leadership
• Adaptability
• Determine how change impacts self and others; display flexibility adjusting priorities; communicate reasons for change and its impact on the workplace.
• Communication
• Customize approach conveying complex information and ideas to others effectively; interpret verbal and non-verbal behavior; model active listening to ensure understanding.
• Problem Solving and Decision Making
• Model and coach breaking down complex issues into manageable parts; identify and evaluate alternatives and their implications before making decisions; involve and gain agreement from others when making key decisions.
• Professional Demeanor
• Exhibit behavioral styles conveying confidence and commanding respect from others; make good first impressions and represent the company aligning with its values.
Executing Plans
• Building and Contributing to Teams
• Lead and participate as a member of a team to move toward common goals while fostering cohesion and collaboration among team members.
• Driving for Results
• Set high standards of performance for self and/or others; assume responsibility for work objectives; initiate, focus, and monitor efforts of self and/or others toward goal accomplishment; proactively take action beyond requirements.
• Planning and Organizing
• Gather information and resources required to set a plan of action for self and/or others; prioritize and arrange work requirements for self and/or others to accomplish goals and ensure work completion.
Bonding with Others
• Coworker Relationships
• Interact with others in a way building openness, trust, and confidence in pursuing organizational goals and lasting relationships.
• Customer Relationships
• Develop and sustain relationships based on understanding customer needs and actions consistent with the company's service standards.
• Global Mindset
• Support employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilize differences driving innovation, engagement, and enhancing business results; ensure employees contribute to their full potential.
Nurturing Talent and Capability
• Organizational Capability
• Evaluate and adapt the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management
• Provide guidance and feedback helping individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Acquiring and Applying Professional Expertise
• Applied Learning
• Seek and leverage learning opportunities to improve performance of self and/or others.
• Business Acumen
• Understand and utilize business information managing everyday operations and generating innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen
• Understand and utilize professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Cleaning Materials, Equipment, and Techniques
• Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory
• Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping
• Knowledge of procedures, policies, and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems, and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order)
• The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability
• Knowledge of products and procedures that reduce, recycle, or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance
• Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

We value teamwork and offer competitive compensation and benefits packages. If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you!

This role is a key opportunity to join our hotel's housekeeping team and take on the responsibility of ensuring the cleanliness and maintenance of our hotel rooms, public spaces, and employee areas.

Key Responsibilities:

• Manage daily housekeeping operations, including supervising staff, coordinating cleaning schedules, and maintaining inventory levels.
• Ensure guest room status is communicated to the Front Desk in a timely and efficient manner.
• Work effectively with the Engineering department on guestroom maintenance needs.
• Supervise the property general cleaning schedule.
• Inventories stock to ensure adequate supplies.

Requirements

• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Excellent problem-solving and decision-making skills.
• Knowledge of cleaning procedures, policies, and techniques.
• Familiarity with inventory management and purchasing procedures.

About This Role

As an Executive Housekeeper, you will have the opportunity to make a real impact on our guests' experiences. If you are a motivated individual with excellent leadership and communication skills, we encourage you to apply for this role.

Executive Housekeeping Leader

As an Executive Housekeeping Leader, you will play a vital role in ensuring the highest standards of cleanliness and service excellence in our hotel. This is a fantastic opportunity to lead a team of dedicated professionals who share your passion for delivering exceptional guest experiences.

• You will be responsible for overseeing the day-to-day operations of the housekeeping department, including supervising staff, managing budgets, and maintaining quality standards.
• In this leadership position, you will drive innovation and continuous improvement, fostering a culture of collaboration and growth among your team members.
• With strong communication and interpersonal skills, you will work closely with other departments to ensure seamless operational flow and achieve business objectives.
• Your expertise in inventory management, supply chain logistics, and performance analysis will enable you to make informed decisions and drive results-driven strategies.
• As a seasoned leader, you will mentor and develop your team members, providing coaching and guidance to help them reach their full potential.
• You will also be responsible for conducting regular inspections to identify areas for improvement and implement corrective actions to maintain high standards.
• Additionally, you will collaborate with other teams to plan and execute special projects, such as room renovations or new service launches.
• Ultimately, your goal will be to consistently deliver exceptional guest satisfaction, meet business targets, and contribute to the overall success of the hotel.

• Leadership and Team Management: Supervise and motivate a team of housekeeping staff to achieve excellent service delivery and maintain high-quality standards.
• Operational Management: Manage daily operations, including staff scheduling, inventory control, and budgeting.
• Quality Control: Conduct regular inspections to ensure compliance with quality standards and identify areas for improvement.
• Communication and Collaboration: Work closely with other departments to ensure smooth operational flow and achieve business objectives.
• Performance Analysis and Improvement: Analyze performance data to identify trends and areas for improvement, and implement strategies to enhance efficiency and effectiveness.
• Mentorship and Coaching: Provide guidance and support to team members to help them develop their skills and reach their full potential.
• Special Projects: Collaborate with other teams to plan and execute special projects, such as room renovations or new service launches.