90 Hotels jobs in Rochor

Primary Responsibilities:

• Assist guests with enquiries and requests
• Perform meet and greet in the lobby and in-room registration
• Perform check-in and check-out for hotel guests in the most professional and efficient manner
• Work and coordinate with other departments to satisfy guest requests/complaints
• Interact with guests; provide warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service
• Seek and devise new initiatives to enhance the overall guest experience

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or its equivalent
• Min 3 years’ experience in the Hotel industry, preferably in 5-star hotels
• Good technical knowledge of Front Office and Guest Services operations
• Good interpersonal, communication and supervisory skills
• Able to perform shift work, including weekends and public holidays
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint

Job Summary:

The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Agent handles a range of enquiries, request and coordination with the relevant departments to meet and deliver excellent guest services to all guests.

Primary Responsibilities:

• Answer incoming calls and respond to guest enquiries in a timely and courteous manner
• Provide up-to-date information to guests on products, service and promotions in the Resort
• Handle a wide range of guest requests such as in-room services, amenities, hotel facilities, wake-up calls, message handling and etc.
• Make outbound calls for follow-up as and when required
• Assist and follow up on calls, service requests, including coordination with relevant departments
• Escalate complex issues to supervisors or relevant departments for resolution
• Record and relay messages clearly and accurately, follow up to ensure job completion

Requirements:

• Minimum GCE ‘N’ Level or equivalent
• Pleasant and friendly mannerisms, with the ability to attend to all guests with respect and patience under all circumstances
• Preferably with 1 year experience in a Call Centre or Command Centre environment
• Possess some knowledge in relevant computer applications such as OPERA, Knowcross, PABX, Wake-up Call System, Outlook and etc.
• Flexibility to work varied shifts, including weekends and public holidays

Job Summary:

The Call Centre serves as the central communication hub of the Resort to provide guests with timely and professional assistance through phone, email and messaging channels. The Call Centre Lead handles a range of enquiries, requests and coordination with the relevant departments to meet and deliver excellent guest services to all guests. Monitor and manage the hotel’s telephone lines, ensuring busy or unanswered calls are followed up promptly.

Primary Responsibilities:

• Assist in overseeing the day-to-day activities of the Call Centre to ensure productivity and service quality
• Handle complex guest enquiries and escalate issues in a timely and effective manner for resolution
• Coordinate with other departments to resolve cross-functional issues impacting guest services
• Handle a wide range of guest requests such as in-room services, amenities, hotel facilities, wake-up calls, message handling and etc.
• Provide real-time support and coaching to the Call Centre Agents during calls or after-call reviews
• Assist in training new hires and conduct refresher training to the current team
• Ensure compliance with Company’s policies, procedures, and guest service standards
• Lead by example in delivering outstanding guest interactions
• Record and relay messages clearly and accurately, follow up to ensure job completion
• Support work scheduling and shift coverage planning as and when required
• Generate daily call statistics for review and rectification wherever applicable

Requirements:

• Minimum GCE ‘O’ level or its equivalent
• Minimum 2 years’ experience in Call Centre or Command Centre environment
• Strong guest service focus with knowledge of industry best practices
• Proficient in relevant computer applications such as OPERA, Knowcross, PABX, Wake-up Call System, Outlook and etc.
• Good leadership and supervisory skills, with ability to work effectively in a team environment
• Ability to work well under pressure and manage stress effectively
• Flexibility to work varied shifts, including weekends and public holidays

Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
• Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints

Requirements

• Minimum GCE `O' Level or its equivalent
• Minimum 1 year of experience in customer service
• Good interpersonal skills with effective multi-tasking and time management
• Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holiday

Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests
• Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
• Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
• Maintain the confidentiality of all guests and business practices of the Resort

Requirements

• Minimum Diploma in Hotels/Hospitality Management or its equivalent
• Minimum 2 years’ experience in the hospitality industry, preferably in 5-star hotels
• Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
• Able to perform shift work, including weekends and public holidays
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint

Primary Responsibilities:

• Develop, review and update of policies and procedures for Front Office and Butler operations
• Conduct and support on-going Training programs for Front Office and Butler personnel especially on-the-job training
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
• Plan and prepare the work schedule for Reception to ensure that all sections within the Butler team are adequately staffed daily according to the roster
• Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 6 years' experience in similar capacity in a 5-star property
• Knowledge of Opera Cloud and proficiency in process management tools.
• Possess good organizational and leadership skills, with an eye for detail and process improvement.
• Team player who is self-motivated and able to perform under pressure
• Excellent communication, leadership, problem-solving and interpersonal skills
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays

**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
We are the now and the next. The power behind the people building the future. We are born from the spirit of innovation. We are created from the idea that people around the world want more, need more, deserve more. We are the home of the global digital revolution. We are CNN.
To see what it's like to work at CNN, follow @WBDLife on Instagram ( and X ( !
**Your New Role**
An exciting full-time opportunity has arisen to join CNN, the No.1 international news brand and one of the largest publishers of premium content in the world.
Based at the offices in Singapore, you will be responsible for driving revenue through Commercial Distribution of CNN International-focused primarily on the hospitality sector. Commercial Distribution involves licensing CNN content to hotels and other commercial premises, with a strong emphasis on developing new business in the hotel industry.
This role is responsible for driving commercial distribution within the hotel and hospitality sector across the Asia Pacific region
Reporting to the Director, Distribution, APAC, you will join as Sales Manager, Hotels & Commercial Distribution, APAC, playing a pivotal role in expanding CNN's footprint in hotels across the region and shaping strategic distribution partnerships in the hospitality space.
**Your Role Accountabilities**
As Sales Manager, Hotels & Commercial Distribution, APAC, your responsibilities include:
+ Working under the direction of the Director, Distribution, APAC, and supported by the Sales Team Coordinator and internal teams (marketing, finance, legal), your core focus will be to grow CNN's commercial distribution business within the hotel sector.
+ Proactively generate new B2B sales opportunities with hotel groups across APAC
+ Hunt and close hotel partnerships, working with procurement, operations, and guest-experience decision-makers.
+ Maintain and manage existing client relationships in APAC
+ Research and pursue hotel development pipelines, using industry knowledge to identify high-potential new openings.
+ Provide timely sales forecasts, activity updates, and revenue projections.
+ Manage churn and develop long-term relationships with hotel partners and local licensees.
+ Work closely with Director, Distribution, APAC to identify regional growth opportunities.
+ Utilize internal tools such as Avvoka (contracts) and Ibravo (billing) for accurate administration.
+ Support CNN's Hotel Partnership Programme (HPP), ensuring accurate client data and maximizing upsell opportunities.
+ Coordinate with Finance to oversee receivables, account performance, and ensure timely payments.
**Qualifications & Experience**
+ Proven B2B sales experience in the hospitality sector, ideally in roles involving sales to hotels-such as:
+ Licensing or supplying content, guest tech, or amenities to hotel groups
+ Hotel systems integration or hospitality technology solutions
+ Strong existing network of hotel decision-makers in procurement, operations, or guest services across APAC.
+ Demonstrated success in new business development, with a hunter mindset and strong follow-through.
+ Excellent communication, presentation, and interpersonal skills.
+ High-level influencing and negotiation abilities; comfortable handling senior-level discussions.
+ Experience working cross-functionally with internal teams and external partners.
+ Self-motivated, detail-oriented, and well-organized; able to multitask and prioritize effectively.
+ Maintains confidentiality, discretion, and sound judgment in all client and business interactions.
+ Fluent in English (written and spoken); Mandarin or Southeast Asian language skills are a plus.
+ University degree or equivalent experience preferred.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.

Assoc. Director/Director - Investment Advisory, Hotels & Hospitality
Job ID

Posted
03-Sep-2025
Role type
Full-time
Areas of Interest
Capital Markets, Consulting
Location(s)
Singapore - Singapore
**About the role:**
CBRE Hotels & Hospitality is a trusted strategic advisor to our clients for the provision of hotel real estate services. We bring specialized knowledge and experience to each and every situation, customized to the client's needs. Adding value to our clients' activities in the hospitality investment arena is our main objective.
The Associate Director - Investment Sales and Advisory supports the CBRE Hotels & Hospitality Team in obtaining and executing brokerage and advisory mandates.
**What you'll do:**
+ Responsible for preparation and management of transactions and advisory mandates.
+ Play an active role in business development and pitches with the wider team.
+ Contribute, audit and manage key database information.
+ Continually build and update knowledge of team and relationships with clients in order to secure mutually beneficial new business opportunities.
+ Utilize knowledge of market conditions and active buyers, along with internal databases, to select target buyers for mandates.
+ Present information about acquisition and advisory opportunities to potential buyers in a compelling way; answer questions confidently and with knowledge
**What you'll need:**
+ Experience and involvement in transactions - with relevant experience in deal processes from preparation to closing.
+ Experience in the property industry; specific knowledge of Hotels.
+ Good commercial acumen to understand the industry, investor and CBRE network.
+ Excellent written and verbal communication skills. Ability to communicate and present with confidence, self-belief, and impact; influence others verbally and in writing.
+ RICS Registered is an added advantage
**Why CBRE**
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Job Summary

Resorts World Sentosa seeks an experienced results-oriented Assistant Manager/Senior Executive to support the execution of our marketing strategy, campaigns and activations that drive visitorship to our non-attractions business units, including F&B, Hotels, Weave and MICE. In this role, you will assist in the development of integrated marketing strategies and deliver campaigns that resonate with diverse audiences to improve brand perception and visitorship (tourist and locals).

Key Responsibilities

• Marketing strategy and campaign development: Support the development of marketing strategies and integrated campaigns that builds a consistent brand positioning and delivers visitorship to our non-attractions business units, including F&B, Hotels, Weave and MICE
• Campaign management and execution: Support the development and execution of multi-channel marketing campaigns along the consumer journey across digital, social media, traditional media, and PR platforms. Collaborate with creative and media agencies to produce high-impact and award-winning campaigns, impactful assets and content that drive business impact. Monitor and analyze campaign performance, using learnings to make data-driven adjustments to optimize and maximize ROI.
• Story telling and creativity: Contribute to the creative conceptualization process to generate innovative campaign ideas using various formats such as video, written content, infographics, and interactive media. Bring fresh perspectives to both traditional and emerging forms of media through engaging stories that align with the brand's vision, values, and objectives. These stories may be used for marketing, social media, internal communications, presentations, and other platforms.
• Consumer-led marketing leveraging market research & consumer insights: Work with the consumer insights and digital marketing teams to analyze market trends, consumer behaviors, conversion habits and campaign performance data. Provide strategic recommendations based on research and data insights to continuously improve marketing efforts that deliver against the KPI. RWS Confidential
• Pricing Strategy and Promotion: Collaborate with business units to develop the pricing strategies and recommended promotions that are competitive and attractive to key consumer segments for each attraction
• Budget Management & Optimization: Manage and optimize the marketing budget, ensuring efficient allocation of resources and strong ROI. Monitor and report on campaign performance, making data-driven adjustments as needed to meet KPIs and business goals.

Required Qualifications

• Minimum 3-6 years of marketing experience
• Strong knowledge and relevant experience in tourism industry and/or destination marketing

Required Skills

• Possess strong analytical, communication, interpersonal, and negotiation skills
• Able to present ideas clearly and persuasively at an individual and group level
• Critical thinker and creative problem solver
• Good project management skills and keen attention to details
• Able to work in a dynamic and fast-paced environment with ability to balance multiple simultaneous projects