50 Hotels jobs in Rochor

Analyst, Asset Management, Hotels

Singapore, Singapore $60000 - $180000 Y CBRE

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Job Description

Analyst, Asset Management, Hotels & Hospitality Asia

Job ID

Posted

08-Oct-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Capital Markets, Data & Analytics

Location(s)

Singapore - Singapore

About the role

CBRE Hotels provides a full service offer to clients and investors with business lines covering Valuation, Brokerage, Capital Advisors (Debt / Equity), Research, Feasibility Studies, Advisory, Operator Selection and Asset Management.

Due to expansion we are seeking an Analyst to support the CBRE Hotels Asset Management team across Asia. This will include conducting and documenting moderate to complex hotel financial analysis, as well as researching and writing business development and property marketing documents.

What you'll do

  • To conduct real estate analysis on a broad spectrum of hotel assets and markets, including all segments of the industry throughout Asia.
  • To gather and analyse data and interpret it in the context of the project (e.g. reconcile hotel financial statements, prepare income summary statements, and benchmark property financial performance against proprietary databases and/or field research).
  • Assist in preparing appropriate financial projections for review using both the proprietary models and/or excel spreadsheets.
  • To conduct investment analysis for hotel properties utilizing various methodologies such as Discounted Cash Flow, Direct Capitalization, Room Revenue Multiplier and Sales Comparison approaches.
  • To assist with the production of proposal documents and marketing materials.

What you'll need

  • A degree in a relevant field with strong analytical and quantitative skills. Ability to comprehend, analyse, and interpret complex financial information and transactions.
  • Knowledge of hotel financial statements, as well as real estate valuation terms and concepts will be an added advantage.
  • Excellent written and verbal communication skills. Ability to effectively present information in written and verbal form to clients, both internal and external. Ability to provide efficient, timely, reliable and courteous service to customers.
  • The ability to maintain and update industry knowledge for use in project-related work and professionally represent the firm to support our experts in hospitality.
  • Well-developed IT skills, with specific knowledge of Microsoft Excel and PowerPoint.
  • Fresh graduates are welcome to apply

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

This advertiser has chosen not to accept applicants from your region.

Internship Business Development APAC - Design Hotels

Singapore, Singapore Marriott

Posted 4 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** Design Hotels Singapore office, One Marriott Drive Need Address, Singapore, Singapore, Singapore,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
In a nutshell
The internship provides a broad insight into the Design Hotels' activities in the Asia-Pacific region. The intern is supporting the team across projects related to Sales, Marketing, and Business Development.
+ Opening: January / February 2025
+ Duration: 6 months
+ Compensation: SGD 1000 / month
+ The internship must be a compulsory part of the study program
+ Needs to based in Singapore
+ Please send your application without a picture
Tasks & Responsibilities
**Sales & Marketing**
+ Organize and coordinate sales events and other membership-related activities
+ Assist with pre- and post-event follow-ups for sales events
+ Support day-to-day sales activities, including preparation of presentations and sales materials
+ Participate in external market research and analysis of APAC region industry trends and travel patterns
+ Conduct internal analyses and prepare presentations for the monthly sales production report
**Account Management, Portfolio- and Business Development**
+ Assist Account Management by monitoring portfolio performance to gain insights into overall market trends
+ Support Portfolio Development by researching potential leads and preparing relevant materials
EXPERIENCE & MINDSET
+ Team player with excellent English written and verbal communication skills
+ Strong analytical and administrative skills
+ Strong Excel & data research skills
+ Passionate and experienced in hospitality sector
+ Creative and attention to detail
+ Independent and highly self-motivated
+ Excellent time management skills and ability to multi-task and prioritize work
+ Proficiency in MS Office (especially Excel) and experience working with Keynote are beneficial
PERKS & BENEFITS
+ A great experience in the niche market of luxury boutique hotels
+ Working with a motivated and international team from over 39 countries
+ Great hotel discount benefits, including Marriott Explore rates
+ Company laptop is provided
+ Career development opportunities in an international company
+ Must be based in Singapore
ABOUT DESIGN HOTELS
Design Hotels GmbH ( is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
Please send your application without a picture.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Analyst, Asset Management, Hotels & Hospitality Asia

Singapore, Singapore CBRE

Posted 4 days ago

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Job Description

Analyst, Asset Management, Hotels & Hospitality Asia
Job ID

Posted
08-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Capital Markets, Data & Analytics
Location(s)
Singapore - Singapore
**About the role**
CBRE Hotels provides a full service offer to clients and investors with business lines covering Valuation, Brokerage, Capital Advisors (Debt / Equity), Research, Feasibility Studies, Advisory, Operator Selection and Asset Management.
Due to expansion we are seeking an Analyst to support the CBRE Hotels Asset Management team across Asia. This will include conducting and documenting moderate to complex hotel financial analysis, as well as researching and writing business development and property marketing documents.
**What you'll do**
+ To conduct real estate analysis on a broad spectrum of hotel assets and markets, including all segments of the industry throughout Asia.
+ To gather and analyse data and interpret it in the context of the project (e.g. reconcile hotel financial statements, prepare income summary statements, and benchmark property financial performance against proprietary databases and/or field research).
+ Assist in preparing appropriate financial projections for review using both the proprietary models and/or excel spreadsheets.
+ To conduct investment analysis for hotel properties utilizing various methodologies such as Discounted Cash Flow, Direct Capitalization, Room Revenue Multiplier and Sales Comparison approaches.
+ To assist with the production of proposal documents and marketing materials.
**What you'll need**
+ A degree in a relevant field with strong analytical and quantitative skills. Ability to comprehend, analyse, and interpret complex financial information and transactions.
+ Knowledge of hotel financial statements, as well as real estate valuation terms and concepts will be an added advantage.
+ Excellent written and verbal communication skills. Ability to effectively present information in written and verbal form to clients, both internal and external. Ability to provide efficient, timely, reliable and courteous service to customers.
+ The ability to maintain and update industry knowledge for use in project-related work and professionally represent the firm to support our experts in hospitality.
+ Well-developed IT skills, with specific knowledge of Microsoft Excel and PowerPoint.
+ Fresh graduates are welcome to apply
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Assoc. Director/Director - Investment Advisory, Hotels & Hospitality

Singapore, Singapore CBRE

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Assoc. Director/Director - Investment Advisory, Hotels & Hospitality
Job ID

Posted
03-Oct-2025
Role type
Full-time
Areas of Interest
Capital Markets, Consulting
Location(s)
Singapore - Singapore
**About the role:**
CBRE Hotels & Hospitality is a trusted strategic advisor to our clients for the provision of hotel real estate services. We bring specialized knowledge and experience to each and every situation, customized to the client's needs. Adding value to our clients' activities in the hospitality investment arena is our main objective.
The Associate Director - Investment Sales and Advisory supports the CBRE Hotels & Hospitality Team in obtaining and executing brokerage and advisory mandates.
**What you'll do:**
+ Responsible for preparation and management of transactions and advisory mandates.
+ Play an active role in business development and pitches with the wider team.
+ Contribute, audit and manage key database information.
+ Continually build and update knowledge of team and relationships with clients in order to secure mutually beneficial new business opportunities.
+ Utilize knowledge of market conditions and active buyers, along with internal databases, to select target buyers for mandates.
+ Present information about acquisition and advisory opportunities to potential buyers in a compelling way; answer questions confidently and with knowledge
**What you'll need:**
+ Experience and involvement in transactions - with relevant experience in deal processes from preparation to closing.
+ Experience in the property industry; specific knowledge of Hotels.
+ Good commercial acumen to understand the industry, investor and CBRE network.
+ Excellent written and verbal communication skills. Ability to communicate and present with confidence, self-belief, and impact; influence others verbally and in writing.
+ RICS Registered is an added advantage
**Why CBRE**
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
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Senior Director - Brands & Commercial Operations, APEC & Greater China - Design Hotels

Singapore, Singapore Marriott

Posted 4 days ago

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Job Description

**Additional Information** Design Hotels Singapore
**Job Number**
**Job Category** Sales & Marketing
**Location** Design Hotels Singapore office, One Marriott Drive Need Address, Singapore, Singapore, Singapore,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**In a nutshell**
We're looking for an experienced and visionary Senior Director - Brands & Commercial Operations, APEC & Greater China - to drive the regional growth and commercial success of Design Hotels. This role is about shaping the long-term brand positioning, accelerating portfolio expansion, and unlocking new revenue streams - while strengthening our voice in one of the world's most dynamic hospitality regions.
**Objective**
The Senior Director will lead the Brands & Commercial Operations agenda across APEC & Greater China, ensuring sustainable revenue growth and alignment with global strategic priorities. Acting as a trusted partner to Marriott Development and a key representative of Design Hotels, the role will build strong industry networks, inspire a cross-functional team, and secure Design Hotels' position as a leading voice in hospitality.
**Responsibilities**
**Strategic Leadership & Planning**
+ Develop and execute the regional brand and commercial strategy
+ Identify and pursue new business opportunities to expand the member hotel portfolio
+ Establish and manage strategic partnerships across the region
+ Create and manage regional revenue and cost budgets
+ Drive innovative campaigns and brand activations with member hotels
+ Align the APEC & GC agenda with global priorities and event calendars
**Team Leadership**
+ Lead a cross-functional team across portfolio development, brand, sales, and support
+ Inspire, coach, and develop future leaders within the region
+ Foster a collaborative, high-performing, and brand-aligned team culture
**Key Focus Areas**
+ Grow the hotel portfolio with brand-aligned, high-quality properties
+ Lead regional sales operations and deliver excellence across all segments
+ Represent Design Hotels at trade events, sales missions, and industry forums
+ Strengthen relationships with existing member hotels and identify new opportunities
+ Oversee execution of brand activations and regional PR initiatives
**Revenue Generation & Cost Management**
+ Define strategies to grow incremental and commission-based revenue
+ Optimize distribution strategies and channel mix to maximize bookings
+ Deepen relationships with travel trade and corporate partners
+ Manage budgets with disciplined financial oversight and cost efficiency
**Collaboration & Innovation**
+ Partner with global teams, member hotels, and external stakeholders on strategic initiatives
+ Co-create innovative solutions to enhance hotel and customer experiences
+ Ensure the region is fully integrated into the global Design Hotels community
**Experience & Mindset**
**Required**
+ Bachelor's degree in Business, Marketing, Hospitality, or related field
+ 10+ years of leadership experience in commercial operations, brand strategy, or hospitality
+ Proven track record in portfolio development, stakeholder engagement, and revenue growth
+ Strong knowledge of APEC and Greater China markets
+ Exceptional leadership, networking, and influencing skills
+ Fluent in English; proficiency in Mandarin or another regional language is a plus
**Preferred**
+ Master's degree (MBA or equivalent)
+ Experience in multinational hospitality organizations
+ Strong network within travel, lifestyle, and hospitality
+ Expertise in budget management, cost optimization, and financial forecasting
**Skills**
+ Strategic and analytical mindset
+ High-level negotiation and influencing skills
+ Strong communication and presentation abilities
+ Proven ability to inspire, lead, and develop diverse teams
+ Entrepreneurial mindset and commercial acumen
**Perks & Benefits**
+ A pivotal role in shaping Design Hotels growth in APEC & Greater China
+ Opportunity to work at the intersection of luxury hospitality, design, and culture
+ Global exposure within the Marriott International portfolio
+ Hybrid and flexible working options
+ Travel and networking opportunities across APEC & Greater China
+ Exclusive benefits at Design Hotels member properties and Marriott Explore rates
+ Career development opportunities in a global, design-driven organization
**About Design Hotels**
Design Hotels GmbH ( is a full-service hospitality consultancy, offering customized services to its member hotels. Under the brand Design Hotels the company represents and markets a curated selection of currently more than 300 luxury hotels in over 60 countries. These member hotels are independently owned but united by a commitment to individuality, progressive design, and cultural authenticity. Design Hotels embodies the most advanced ideas in the hospitality industry and offers discerning travelers new opportunities and inspiration for both a more conscious travel and lifestyle.
The company has its headquarters in Berlin and branches in Los Angeles, New York, London and Singapore. Since March 2021, Design Hotels GmbH is part of the Marriott International portfolio.
Design Hotels is an equal opportunity employer, we celebrate diversity and practice inclusivity. Hiring decisions are based on merit, qualifications, and our business needs only.
**Please send your application without a photo.**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Hotel Operations Manager

Singapore, Singapore $90000 - $120000 Y MURRAY PTE. LTD.

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Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

  • Maxwell Reserve, Autograph Collection Hotel (Marriott);

  • Duxton Reserve, Autograph Collection Hotel (Marriott);

  • The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

  • The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

  • Yellow Pot, Anouska's (Duxton Reserve)

  • Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

  • The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

  • GupShup (The Serangoon House)

Garcha Group Benefits:

  • As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

  • As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

  • 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

  • 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team

  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

  • Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

  • Assists in ensuring that the team has the capabilities to meet expectations.

  • Leads by example demonstrating self-confidence, energy and enthusiasm.

  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

  • Follows property specific second effort and recovery plan.

  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

  • Takes proactive approaches when dealing with employee concerns.

  • Extends professionalism and courtesy to employees at all times.

  • Communicates/updates all goals and results with employees.

  • Meets at least semi annually with staff on a one-to-one basis.

  • Assists/teaches the team scheduling against guest and hours/occupied room goals.

  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.

  • Takes proactive approaches when dealing with guest concerns.

  • Extends professionalism and courtesy to guests at all times.

  • Responds timely to customer service department request.

  • Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

  • Assists in performing required annual Quality audit with GM.

  • Ensures a viable key control program is in place.

  • Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.

  • Receives hiring recommendations from team supervisors.

  • Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

  • Any other duties/tasks as assigned by management.
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Hotel Operations Manager

Singapore, Singapore MURRAY PTE. LTD.

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Job Description

Roles & Responsibilities

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers' Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

CORE WORK ACTIVITIES

Supporting Operations Team


• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.


• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.


• Assists in ensuring that the team has the capabilities to meet expectations.


• Leads by example demonstrating self-confidence, energy and enthusiasm.


• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)


• Follows property specific second effort and recovery plan.


• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.


• Takes proactive approaches when dealing with employee concerns.


• Extends professionalism and courtesy to employees at all times.


• Communicates/updates all goals and results with employees.


• Meets at least semi annually with staff on a one-to-one basis.


• Assists/teaches the team scheduling against guest and hours/occupied room goals.


• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience


• Provides excellent customer service by being readily available/approachable for all guests.


• Takes proactive approaches when dealing with guest concerns.


• Extends professionalism and courtesy to guests at all times.


• Responds timely to customer service department request.


• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability


• Assists in performing required annual Quality audit with GM.


• Ensures a viable key control program is in place.


• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities


• Interviews and assists in making hiring decisions.


• Receives hiring recommendations from team supervisors.


• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks


• Any other duties/tasks as assigned by management.

Tell employers what skills you have

Front Office
Forecasting
Budgets
Microsoft Office
Microsoft Excel
Restaurants
Housekeeping
Approval Process
Interpersonal Skills
Administration
Procurement
PowerPoint
Restaurant Management
Compliance
Grants
Health Insurance
Hotel Management
Pricing
Directing
Hospitality
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Senior Hotel Operations Manager

Singapore, Singapore beBeeLeadership

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Job Description

Hotel Management Opportunity

We are seeking a seasoned hotel manager to oversee the day-to-day operations of a large-scale hotel. The successful candidate will have a proven track record of driving operational excellence and delivering exceptional guest experiences.

  • Key Responsibilities:
  • Manage daily hotel operations, including front office, housekeeping, F&B, and guest relations.
  • Ensure compliance with brand standards, corporate policies, and international hospitality regulations.
  • Lead, mentor, and develop a diverse team to achieve service excellence.
  • Drive operational efficiency and implement best practices across departments.
  • Monitor and improve guest satisfaction scores, handling escalated feedback effectively.
  • Collaborate with revenue management and sales teams to optimize occupancy and profitability.
  • Develop and manage budgets, forecasts, and performance reports.
  • Build strong relationships with stakeholders, including corporate headquarters, vendors, and local authorities.
Requirements
  • Bachelor's degree in Hospitality Management, Business, or related field.
  • 10+ years of hotel management experience, with extensive experience in a large hotel chain.
  • Demonstrated success in leading multi-department teams in high-volume operations.
  • Strong knowledge of financial management, revenue optimization, and guest service strategies.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in hotel management systems and industry-standard software.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
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Guest Services

Singapore, Singapore $3000 - $60000 Y Marriott International

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Job Description

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Essential Job Functions:

  • Maintain knowledge of:

  • Scheduled daily activities

  • Daily arrivals and departures

  • Features and services provided by the hotel

  • Hours of operation for each outlet

  • Assist guests and visitors in and out of their vehicles.

  • Greet arriving guests / visitors and bid fond farewell to departing guests / visitors.

  • Communicate parking procedures to guests / visitors.

  • Assist guests with loading and unloading luggage in and out of their vehicles.

  • Provide legible claim tickets to guests for their luggage.

  • Assure safety and security of all guests' luggage.

  • Open hotel / car doors for guests / visitors.

  • Transport guests luggage from the hotel driveway to the designated Bell area.

  • Provide guests with directions to Front Desk check-in area.

  • Relay accurate directions to guests / visitors on inquiries regarding destinations within the local area.

  • Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.

  • Secure taxis / transportation for guests / visitors.

  • Monitor and direct traffic activity of taxis, limousines, hotel / restaurant guests' vehicles, ensuring a smooth and efficient flow.

  • Ensure that driveway is kept clear; that vehicles are not parked or left standing in illegal spaces.

  • Transport guest luggage from the point of arrival at the hotel to their assigned room.

  • Transport guest luggage from current room to reassigned room for room changes.

  • Transport guest luggage from their room to the point of departure from the hotel.

  • Assist in locating guest's lost luggage.

  • Correctly tag, store and retrieve luggage from storage room.

  • Identify and explain hotel facilities and features to guests while escorting them to their room if required.

  • Place guest luggage on luggage rack inside room.

  • Relay accurate directions to guests on inquiries of transportation within the local area.

  • Maintain accurate log record of guest calls for Bell Person assistance.

  • Answer Bell Desk telephone within 3 rings using correct greeting and telephone etiquette.

  • Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

  • Remain in assigned post position, maintaining correct stance.

  • Deliver items to guest rooms promptly to include:

  • messages

  • mail, faxes
  • packages
  • flowers
  • sundry items requested by guest
  • gift items

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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Guest Services Officer

Singapore, Singapore Marriott

Posted 4 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
 

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