407 Hotel Staff jobs in Singapore

The Hotel Operations Leader is responsible for ensuring the seamless operation of hotel services.

Key Responsibilities:

• Oversee front office sections, including reception, cashier, telephone, reservation, and baggage services.
• Monitor staff performance and project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle complaints with tact and diplomacy.
• Assist in guest check-ins and check-outs, and inspect rooms assigned to VIPs before their arrival.
• Handle security-related matters, such as directing guests reporting incidents or theft, and addressing guest conduct issues with the Security Department.

Requirements:

• Diploma or equivalent qualification.
• At least 5 years' experience in hotel operations and management.
• Able to work rotating shifts, weekends, and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.

This role requires strong leadership and problem-solving skills, with the ability to lead a team and drive results.

• Leadership development opportunities.
• Opportunities to improve your customer service skills.
• Collaborative and dynamic working environment.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

This role offers a unique opportunity to gain hands-on experience in the hotel's housekeeping department.

• Provide exceptional guest room services by ensuring cleanliness and presentation meet high standards.
• Maintain public areas, including corridors and common spaces, to provide a welcoming environment for guests.
• Assist with inventory management of housekeeping supplies and linens, ensuring timely restocking and minimal waste.
• Collaborate with colleagues to enhance the overall guest experience, leveraging suggestions and feedback to drive continuous improvement.

Essential Competencies:

• A strong work ethic, with a focus on attention to detail and time management.
• The ability to work effectively in a team environment, fostering strong relationships with colleagues and external partners.
• Excellent communication skills, enabling clear and respectful interactions with guests and internal stakeholders.
• A willingness to learn and adapt, with a flexible approach to tasks and priorities.

Job Overview:

The Guest Service Assistant, Porter is a key role that requires exceptional service skills to deliver an outstanding experience for our guests. The successful candidate will be responsible for providing top-notch customer service, ensuring a smooth and efficient stay for our valued guests.

• Collaborate closely with the Front Office team to provide excellent service to guests.
• Establish strong rapport with in-house and long-staying guests, offering assistance as needed.
• Respond efficiently and tactfully to guests' requests and enquiries, including information about hotel facilities and services.
• Manage guest baggage storage, as well as the delivery of parcels and correspondence.
• Maintain accurate records by updating the movements log for all porter duties.

Key Responsibilities:

• Deliver exceptional customer service and ensure a positive experience for our guests.
• Assist with luggage and ensure it is stored securely.
• Collaborate with the Front Office team to ensure seamless communication and service.
• Maintain accurate records and update the movements log regularly.

• Front Office experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and knowledge of Microsoft Office.
• Attention to detail and ability to multitask.

Benefits:

• Opportunity to work in a dynamic and growing organization.
• Chance to develop your skills and expertise in a supportive and collaborative environment.
• Competitive compensation and benefits package.

Position: Hotel Guest Services Executive

Work Week & Shift: 6 days

Location: Central Singapore

Job Responsibilities:

• Assist with guests' check-ins and check-outs, and verify guests' reservations
• Coordinate daily front office activities to ensure operational efficiency
• Maintain accurate room status information
• Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
• Monitor guest satisfaction levels and feedback for service improvement
• Provide information and recommendations to guests on the property's amenities and services
• Resolve guests' concerns and feedback to ensure guest satisfaction
• Other ad-hoc duties as and when assigned

Requirements:

• At least 1 year of experience in a similar capacity
• Possesses excellent communication and interpersonal skills
• Able to work in a fast-paced environment
• A good team player
• Able to work rotating shifts, weekends, and public holidays

Salary range: $2500 – $2600

Perks:

• Annual Wage Supplement (AWS)
• Yearly Performance Bonus
• Meal Provided
• Dental Benefit

• Clean and sanitize guest rooms thoroughly.
• Restock room amenities as needed.
• Report lost and found items and any room defects in checked-out rooms.
• Respond to guest inquiries promptly.

• Experience in a Hotel or Serviced Apartment is beneficial.
• Able to work shift, and/or public holidays and weekends.
• Willing to learn and meticulous.

This is a permanent opportunity offering a competitive salary package including basic salary and variable bonus.

The ideal candidate will be able to provide excellent customer service, work well in a team environment, and maintain a high level of attention to detail.

We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days.

Assisting in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established goals.

Responsibilities:

• Oversee all incoming calls from guests and ensure prompt, courteous and accurate responses to their inquiries, requests and concerns
• Resolve escalated issues efficiently and provide appropriate solutions to ensure guest satisfaction
• Update and conduct daily handover log and briefing to provide and elaborate latest and updated information to the team
• Ensure the team always adhere to company policies, SOPs and acted according to the company code of conducts or employee handbook
• Regularly monitor and respond to guest inquiries received through email, ensuring timely accurate responses. Prioritize urgent matters and delegate tasks within the team to ensure efficient handling of emails
• Conduct regular performance evaluations, providing constructive feedback and recognition for accomplishments
• Develop and deliver comprehensive training programs for One Connect team, focusing on customer service skills, product knowledge, communication techniques, and problem solving abilities. Ensure that the team are equipped with the necessary skills to provide exceptional service to guests
• Provide new hires with on boarding training to familiarize them with One Connect processes, systems and customer service expectations
• Offer ongoing guidance, coaching and support to the team to enhance their performance and identify opportunities for improvement
• Monitor and analyse call centre metrics, such as call volume, average handling time, response time and abandoned rate. Identify trends, implement process improvements and develop strategies to optimize team performance and exceed service level goals
• Fully aware with the Emergency Procedures and One Connect contingency plan in the event of any system down
• Liaise with various hotel areas and departments to maintain and to ensure seamless communication and coordination of guests requests and concerns
• Handle all reservation-related matters, including individual and group bookings, ensuring accurate input of details such as rate codes, room types, guest details, flight information, mode of guarantee, and cancellation policies.
• Serve as the central point of contact for guests, responding professionally to all incoming and outgoing calls, emails, and messages, and transferring them accurately to the relevant departments.
• To assist with any other duties that may be assigned from time to time by the management

Requirement:

• Minimum ‘N’ level certification
• Minimum 5 years' experience with 2 years of supervisory experience in a Call Centre environment , preferably in the hospitality industry
• Experience in handling escalated calls and resolving customer issues effectively
• Familiarity with Call Centre metrics and performance management
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely
• Strong customer service orientation, with the ability to handle challenging situations with empathy and professionalism
• Excellent organizational and multitasking abilities with attention to details
• Able to work under stress and fast paced environment

Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.

Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.

Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.

Come enjoy the journey with us and become a Cove Superstar!

Job Title: Hotel Operations Manager

Job Type: Full-time

Start Date: ASAP

Location: Singapore

Reports To: Head of Operations

Role Overview

The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.

What You’ll Be Doing

• Guest Services & Front Office:
• Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
• Handle guest feedback and complaints promptly and professionally.
• Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.
• Housekeeping & Maintenance:
• Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
• Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
• Track maintenance schedules and oversee preventive maintenance programs.
• Staff Management & Training:
• Lead, mentor, and develop department heads and line staff in operational departments.
• Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
• Schedule staffing based on occupancy and operational needs.
• Revenue Management, Budgeting & Cost Control:
• Assist in preparation and management of departmental budgets and forecasts.
• Monitor and control operating expenses while maintaining quality and service standards.
• Ensure compliance with procurement and inventory control procedures.
• Revenue management experience is a plus.
• Operational Efficiency & Standards:
• Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
• Ensure compliance with health, safety, and security regulations.
• Conduct regular inspections and audits of rooms, public areas, and back-of-house.
• Coordination & Communication:
• Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
• Collaborate with Sales, Marketing, and Finance teams as needed.
  
  

• Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
• Strong knowledge of front office, housekeeping, and maintenance operations.
• Flexibility to work on shifts, weekends, and public holidays when needed
• Excellent leadership and team management skills with the ability to motivate and develop staff
• A good command of spoken and written English
• Problem-solving skills
• Friendly, Honest, and Detail-oriented