3,456 Hotel Services jobs in Singapore

The Hotel Operations Leader is responsible for ensuring the seamless operation of hotel services.

Key Responsibilities:

• Oversee front office sections, including reception, cashier, telephone, reservation, and baggage services.
• Monitor staff performance and project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle complaints with tact and diplomacy.
• Assist in guest check-ins and check-outs, and inspect rooms assigned to VIPs before their arrival.
• Handle security-related matters, such as directing guests reporting incidents or theft, and addressing guest conduct issues with the Security Department.

Requirements:

• Diploma or equivalent qualification.
• At least 5 years' experience in hotel operations and management.
• Able to work rotating shifts, weekends, and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.

This role requires strong leadership and problem-solving skills, with the ability to lead a team and drive results.

• Leadership development opportunities.
• Opportunities to improve your customer service skills.
• Collaborative and dynamic working environment.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

This role offers a unique opportunity to gain hands-on experience in the hotel's housekeeping department.

• Provide exceptional guest room services by ensuring cleanliness and presentation meet high standards.
• Maintain public areas, including corridors and common spaces, to provide a welcoming environment for guests.
• Assist with inventory management of housekeeping supplies and linens, ensuring timely restocking and minimal waste.
• Collaborate with colleagues to enhance the overall guest experience, leveraging suggestions and feedback to drive continuous improvement.

Essential Competencies:

• A strong work ethic, with a focus on attention to detail and time management.
• The ability to work effectively in a team environment, fostering strong relationships with colleagues and external partners.
• Excellent communication skills, enabling clear and respectful interactions with guests and internal stakeholders.
• A willingness to learn and adapt, with a flexible approach to tasks and priorities.

Job Overview:

The Guest Service Assistant, Porter is a key role that requires exceptional service skills to deliver an outstanding experience for our guests. The successful candidate will be responsible for providing top-notch customer service, ensuring a smooth and efficient stay for our valued guests.

• Collaborate closely with the Front Office team to provide excellent service to guests.
• Establish strong rapport with in-house and long-staying guests, offering assistance as needed.
• Respond efficiently and tactfully to guests' requests and enquiries, including information about hotel facilities and services.
• Manage guest baggage storage, as well as the delivery of parcels and correspondence.
• Maintain accurate records by updating the movements log for all porter duties.

Key Responsibilities:

• Deliver exceptional customer service and ensure a positive experience for our guests.
• Assist with luggage and ensure it is stored securely.
• Collaborate with the Front Office team to ensure seamless communication and service.
• Maintain accurate records and update the movements log regularly.

• Front Office experience preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Basic computer skills and knowledge of Microsoft Office.
• Attention to detail and ability to multitask.

Benefits:

• Opportunity to work in a dynamic and growing organization.
• Chance to develop your skills and expertise in a supportive and collaborative environment.
• Competitive compensation and benefits package.

Position: Hotel Guest Services Executive

Work Week & Shift: 6 days

Location: Central Singapore

Job Responsibilities:

• Assist with guests' check-ins and check-outs, and verify guests' reservations
• Coordinate daily front office activities to ensure operational efficiency
• Maintain accurate room status information
• Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
• Monitor guest satisfaction levels and feedback for service improvement
• Provide information and recommendations to guests on the property's amenities and services
• Resolve guests' concerns and feedback to ensure guest satisfaction
• Other ad-hoc duties as and when assigned

Requirements:

• At least 1 year of experience in a similar capacity
• Possesses excellent communication and interpersonal skills
• Able to work in a fast-paced environment
• A good team player
• Able to work rotating shifts, weekends, and public holidays

Salary range: $2500 – $2600

Perks:

• Annual Wage Supplement (AWS)
• Yearly Performance Bonus
• Meal Provided
• Dental Benefit

• Clean and sanitize guest rooms thoroughly.
• Restock room amenities as needed.
• Report lost and found items and any room defects in checked-out rooms.
• Respond to guest inquiries promptly.

• Experience in a Hotel or Serviced Apartment is beneficial.
• Able to work shift, and/or public holidays and weekends.
• Willing to learn and meticulous.

This is a permanent opportunity offering a competitive salary package including basic salary and variable bonus.

The ideal candidate will be able to provide excellent customer service, work well in a team environment, and maintain a high level of attention to detail.

We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days.

This role will involve the management of various online sales channels, ensuring accurate property information such as hotels and facilities' description and photos are up-to-date.

Key Responsibilities:

• Daily management of hotel rates & inventory on various online travel agents, wholesalers & hotel's website
• Assist in setting up promotional offer and package with hotel partners;
• Review and ensure property information such as hotels and facilities' description and photos are up to date and reflected accurately on all online sales channels
• Answer enquiries pertaining to hotel's room rates, inventory, etc.

Required Skills and Qualifications:

• Proficient in basic computer knowledge and MS Office Excel
• Knowledge/Hands-on experience in Property Management System, Channel Management system, Revenue Management System
• Strong interpersonal and communication skills
• Team player and meticulous

Job Description

• Attend daily briefing and ensure all job assignment duly carried out
• Greet and bid farewell to guests in a professional and warm manner
• Carry out suggestive selling
• Assist Restaurant Manager to ensure a smooth operation
• Ensure that all tables, chairs and operating equipment are clean and ready for service
• Respond proactively to guest queries and ensure appropriate action is taken in a timely fashion
• Assist cashier in preparing and presenting bill
• Read the outlet logbook daily to be informed of all information
• Maintain a high standard of personal grooming and portray a professional image at all times
• Any adhoc duties assigned by the Restaurant Manager

Job Requirements

• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Able to work rotating shift

JK Tan (R1875280)
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