358 Hotel Management jobs in Singapore
Front Office - Guest Services Agent
Singapore, Singapore
Marriott
Posted 19 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**Guest Services Agent (Job Specific)**
+ Follows all policies and procedures related to handling money and maintaining the security of the cash drawer (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, securing the drawer)
+ Follows all check-in/out BSA procedures for every type of reservations
+ Accurately relays property services, amenities, hours of operation, layout, and activities to employees
+ Operates, organizes, and balances a cash register and ensures that bank is accurate
+ Executes all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions
+ Operates key machines to program electronic employee keys
+ Blocks and coordinates room assignments based on arrival and departure patterns and special requests
+ Documents and processes wake-up calls
+ Stays aware of and provides directions/maps to local area activities, events, restaurants, entertainment venues, and houses of worship
+ Answer department telephone within 3 rings, using correct verbiages and telephone etiquette
+ Set up work stations with necessary supplies; maintain cleanliness throughout shift.
+ Establish sufficient credit for all check-in reservations (credit card/ cash/ deposit)
+ Be familiar with safety deposit box procedures.
+ Ensure that all shift duties outlined on the Night shift checklist are completed at the end of the shift.
+ Ensure that all shift duties outlined on the Day shift checklist are completed at the end of the shift.
+ Perform any task assigned by any manager.
+ Assist Concierge, Reservations and Business Centre queries.
+ Legibly document maintenance needs on work orders and submit to manager.
+ Assist Concierge, Reservations and Business Centre queries.
+ Participate in Monthly Department Meeting.
+ Actively participation of QIT.
+ Attend other meetings that involve Front Office operations.
+ Submission of Good ideas & Wow stories
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**Guest Services Agent (Job Specific)**
+ Follows all policies and procedures related to handling money and maintaining the security of the cash drawer (e.g., where to keep bills during a transaction, knowledge of procedures to check counterfeit currencies, who has access to the cash drawer, securing the drawer)
+ Follows all check-in/out BSA procedures for every type of reservations
+ Accurately relays property services, amenities, hours of operation, layout, and activities to employees
+ Operates, organizes, and balances a cash register and ensures that bank is accurate
+ Executes all property reservation policies related to cancellations, guarantees, deposits, wait lists, changes, and exceptions
+ Operates key machines to program electronic employee keys
+ Blocks and coordinates room assignments based on arrival and departure patterns and special requests
+ Documents and processes wake-up calls
+ Stays aware of and provides directions/maps to local area activities, events, restaurants, entertainment venues, and houses of worship
+ Answer department telephone within 3 rings, using correct verbiages and telephone etiquette
+ Set up work stations with necessary supplies; maintain cleanliness throughout shift.
+ Establish sufficient credit for all check-in reservations (credit card/ cash/ deposit)
+ Be familiar with safety deposit box procedures.
+ Ensure that all shift duties outlined on the Night shift checklist are completed at the end of the shift.
+ Ensure that all shift duties outlined on the Day shift checklist are completed at the end of the shift.
+ Perform any task assigned by any manager.
+ Assist Concierge, Reservations and Business Centre queries.
+ Legibly document maintenance needs on work orders and submit to manager.
+ Assist Concierge, Reservations and Business Centre queries.
+ Participate in Monthly Department Meeting.
+ Actively participation of QIT.
+ Attend other meetings that involve Front Office operations.
+ Submission of Good ideas & Wow stories
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Executive
Singapore, Singapore
PARADOX CLARKE QUAY PTE. LTD.
Posted 4 days ago
Job Viewed
Job Description
Company Description
Paradox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms and spacious suites feature picturesque views of the city's skyline and are equipped with thoughtful amenities for laid-back style without any fuss.
Role Description
This is a full-time on-site role for Guest Services Executive at Paradox Singapore. The role will perform as a Front-Line Manager of the Hotel, lead the team of Guest Services Agent to greet and welcome guests to the hotel and ensure guests have excellent arrival, overall stay, and departure experiences.
In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are to be completed on time and follow the quality standard
To check and ensure the Front Desk is fully equipped with all stationery and report any equipment malfunction to the respective department and Duty Manager
To always maintain a friendly and professional image and smile under all circumstances
To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.
To listen attentively to the guests’ requests and enquiries
Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
Night shift to submit requests if any reordering is required for next month.
To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
To maintain and update guest records and preferences in the Opera system.
In charge of the arrival and departure of any group activities
Consult or inform departments concerned regarding guest feedback and follow up with actions required.
Follow up with departments concerned and confirm that the task has been completed within the time range communicated.
To conduct daily briefing and updating of hotel information
To assist concierge/bell service during the same shift for guest request.
To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to the Duty Manager about any non-functioning kiosk equipment.
To assist Telephone Operator when needed (after training).
To ensure all traces left for the current shift have been resolved and attended to.
To perform any other duties that may be assigned by the Management.
Main Responsibilities at Switchboard:
Address incoming and outgoing calls.
Taking messages for in-house guests and internal guests.
Programming of wake-up calls.
Giving a reminder wake up calls.
Sending jobs request from in-house guests and internal department.
Taking reservations for F&B and update in booking system
Managing the main email address and response accordingly
Taking booking for the Spa
Handling of emergencies such as fire alarm, guest traps in the lift, calling for doctor, calling for ambulance etc.
Checking on the television channels.
To perform any other duties that may be assigned by the Management.
Main Responsibilities at Working Lounge:
To ensure daily assignment of Executive Floor guest rooms
To prepare and update daily beverage records for Lounge.
To maintain and count stock for Lounge equipment.
To order beverage items if stocks are below par level.
To collect items from hotel store
To assist delivery of VIP guest room amenities.
To perform any other duties that may be assigned by the Management.
Apply now for this exciting Guest Services Executive opportunity at Paradox Singapore!
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Executive
Singapore, Singapore
ROYAL PLAZA
Posted 26 days ago
Job Viewed
Job Description
Voted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities:
- Work across reception, concierge, and executive lounge
- Welcome guests warmly and assist with arrival/departure efficiently and accurately
- Handle guest feedback with empowerment and accountability
- Exposure to F&B operations (e.g., knowledge of food, wine, clearing plates)
- Manage Executive Lounge breakfast, high tea, and evening cocktail (including alcohol service)
- Collaborate with other departments to deliver memorable guest experiences
- Gain versatility through learning opportunities in the rooms division
Requirements :
- Minimum 2 years of experience in guest services or a similar hospitality role
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Proficiency in handling guest feedback and managing difficult situations
- Flexibility to work 03 rotating shifts, including weekends and holidays
- Able to serve alcohol
Candidates who are unable to work midnight shifts, fixed day shifts are available too.
If you have a passion for hospitality and love providing colourful guest experiences, we’d love to hear from you!
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Guest Services Ambassador
Singapore, Singapore
PARKROYAL COLLECTION Pickering, Singapore
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Guest Services Ambassador role at PARKROYAL COLLECTION Pickering, Singapore
3 weeks ago Be among the first 25 applicants
Join to apply for the Guest Services Ambassador role at PARKROYAL COLLECTION Pickering, Singapore
Get AI-powered advice on this job and more exclusive features.
Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.
Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2024’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections
The Role
- Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
- Process all types of payment such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
- Coordinate with Housekeeping to track the readiness of rooms for check-in.
- Supply guests with directions and information regarding the property.
- Complete designated cashier and closing reports in the computer system.
- Balance and drop receipts according to accounting specifications.
- Perform other reasonable job duties as requested by superior
- 1 to 3 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
- GCE N/O Levels or fresh graduates in Hospitality/ Tourism Management
- Intermediate computer literacy and knowledge of Microsoft Office applications
- Excellent communication and interpersonal skills (spoken, written and electronic)
- Demonstrate independence, responsibility and accountability
- Able to work rotating shifts including public holidays and weekends
- Basic computer skills, including Microsoft Office
- Seniority level Entry level
- Employment type Full-time
- Job function Other
- Industries Hospitality
Referrals increase your chances of interviewing at PARKROYAL COLLECTION Pickering, Singapore by 2x
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This advertiser has chosen not to accept applicants from your region.
3
Guest Services Agent
IHG
Posted 3 days ago
Job Viewed
Job Description
**What's the job?**
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your day-to-day:
**Financial Returns**
+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
**People**
+ Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the 'Make Every Interaction Count' brand service behaviours.
**Guest Experience**
+ Handle guests check-in and out
+ Answer any guests enquires practically and simply in adherence to brand standards.
+ Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
+ Handle cashiering, payment and foreign currency exchange accurately.
+ Reliably handle all special needs and requests of guests and repeat visitors.
+ Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
+ Accurately Enter/Update Reservations
+ Handle Telephone Enquires efficiently and effectively
+ Perform in a self sufficient way in line with business requirements
+ Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
+ Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
+ Refresh Food and Beverage in The Great Room
+ Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
+ Clean and Organize Guest Areas and Pick up debris throughout Public Areas
+ Updating constantly on local knowledge to improve the guest experience.
**Responsible Business**
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations
**What we need from you**
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
+ Minimum high school/ secondary education. Fresh graduates who are keen in hospitality are welcomed to apply.
+ Great communication skills and basic computer literacy
+ A positive and keen to learn attitude
+ Must be proficient in written and spoken English and with good communication skills
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your day-to-day:
**Financial Returns**
+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
**People**
+ Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the 'Make Every Interaction Count' brand service behaviours.
**Guest Experience**
+ Handle guests check-in and out
+ Answer any guests enquires practically and simply in adherence to brand standards.
+ Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
+ Handle cashiering, payment and foreign currency exchange accurately.
+ Reliably handle all special needs and requests of guests and repeat visitors.
+ Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
+ Accurately Enter/Update Reservations
+ Handle Telephone Enquires efficiently and effectively
+ Perform in a self sufficient way in line with business requirements
+ Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
+ Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
+ Refresh Food and Beverage in The Great Room
+ Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
+ Clean and Organize Guest Areas and Pick up debris throughout Public Areas
+ Updating constantly on local knowledge to improve the guest experience.
**Responsible Business**
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations
**What we need from you**
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
+ Minimum high school/ secondary education. Fresh graduates who are keen in hospitality are welcomed to apply.
+ Great communication skills and basic computer literacy
+ A positive and keen to learn attitude
+ Must be proficient in written and spoken English and with good communication skills
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
4
Guest Services - Bellman
Singapore, Singapore
Marriott
Posted 25 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**JOB SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Bellman take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Bellman makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Bellman will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Bellman - to get it right for our guests and our business each and every time.
**PREFERRED QUALIFICATIONS**
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**JOB SUMMARY**
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Bellman take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Bellman makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Bellman will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance. Doing all these things well (and other reasonable job duties as requested) is critical for Bellman - to get it right for our guests and our business each and every time.
**PREFERRED QUALIFICATIONS**
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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5
Guest Services Agent
Singapore, Singapore
KATONG HOLDINGS PTE. LTD.
Posted today
Job Viewed
Job Description
Are you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don't.
Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Financial Returns:
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
Qualifications & Requirements
Minimum GCE 'N' or 'O' Level qualification. Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred. Must be proficient in written and spoken English and basic computer literacy.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
And because the Holiday Inn Express brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
Join us as a Guest Services Agent in Holiday Inn Express Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi-skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Financial Returns:
- To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
- Handling Guest check out and billing in an efficient, friendly and hassle free manner.
- Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
- Participate in programs that drive improvements in team member engagement and are aligned with the 'Holiday Inn Stay Real Be You' brand service behaviors.
- Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
- Contribute by participation in compliance with federal, state and local laws and safety regulations.
- Welcoming guest to the buffet during breakfast time
- Clear plates and set up the table during breakfast time
- Interact with guest and assist guest to solve their issues if any
- Ensure cutleries and plates are sufficient during breakfast
- Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
- Check Guests In - Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
- Check Guests Out - Print and confirm details of payment and bill for guests upon check out
- Answer any guests' enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle all special needs and requests of guests and repeat visitors.
- Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations.
- Handle Telephone Enquires efficiently and effectively.
- Perform in a self-sufficient way in line with business requirements.
- Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
- Refresh Food and Beverage in The Great Room.
- Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.
- Clean and Organize Guest Areas and Pick up debris throughout Public Areas.
- Updating constantly on local knowledge to improve the guest experience.
- Responsible for IHG One Rewards Enrolment & Recognition.
- Finance/Admin (Petty Cash Processing, Purchasing, Billing).
- Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
- Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Support the hotel's corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
- Perform Energy Conservation Checklists.
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
Qualifications & Requirements
Minimum GCE 'N' or 'O' Level qualification. Positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred. Must be proficient in written and spoken English and basic computer literacy.
In return for your hard work, you can look forward to a highly competitive salary and benefits package, including
- Duty Meals
- Birthday Off
- Medical Benefits
- Dental Benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow Opportunities
And because the Holiday Inn Express brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Services Ambassador
Singapore, Singapore
PAN PACIFIC HOTELS GROUP LIMITED
Posted today
Job Viewed
Job Description
Position summary statement:
The incumbent will check in/out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. Attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
Primary Responsibilities:
The incumbent will check in/out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out. Attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
Primary Responsibilities:
- Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
- Inform relevant departments of arrival, room changes, check out and special arrangements.
- Accepts reservation in the absence of Reservation Assistant.
- Record in Handover List of any special arrangements and important matters for follow-up.
- Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
- Perform cashiering and maintain a complete record of guests' account.
- Check all guests' bills before presentation to guest upon check out.
- Charge all monies due to the hotel to the respective travel agents or companies.
- Declare all shortages or excess to Accounts Department.
- Attend to all requests and requirements from guests promptly and handle complaints tactfully.
- To ensure all guests preferences are met to the best of our ability and strive to (MADDAM) "Make A Difference, Do A Little More".
- Create a positive first impression to guests with regards to corporate image.
- Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
- Ensure procedures and policies on city ledger are followed.
- To be aware of all VIP and Special Attention guests' arrivals and departures.
- Ensure all Pan Pacific Discovery Members, VIP and Special Attention guests are met up by Duty Manager, and benefits are explained upon check in.
- To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
This advertiser has chosen not to accept applicants from your region.
7
Guest Services Manager
Singapore, Singapore
MARINA BAY HOTEL PRIVATE LIMITED
Posted today
Job Viewed
Job Description
NIGHT MANAGER
Mandarin Oriental, Singapore is looking for a Night Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.
About the job
Based at the Mandarin Oriental, Singapore, the Night Manageris responsible for overseeing hotel operations during the night shift, ensuring smooth coordination between departments such as Front Office, Housekeeping, Engineering, and Security. The position reports directly to the Front Office Manager.
As Night Manager, you will be responsible for the following duties:
Mandarin Oriental, Singapore is looking for a Night Manager to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.
About the job
Based at the Mandarin Oriental, Singapore, the Night Manageris responsible for overseeing hotel operations during the night shift, ensuring smooth coordination between departments such as Front Office, Housekeeping, Engineering, and Security. The position reports directly to the Front Office Manager.
As Night Manager, you will be responsible for the following duties:
- Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
- Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
- Coordinate with Security with regards to any medical assistance, criminal act within the hotel or suspicious guests
- Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc., to minimize bad debts, skippers, untraceable charges and allowances
- Inspect VIPs arrival rooms with appropriate amenities set up
- Meet and greet VIPs arrivals and departures
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Ensure that standard, policies and procedures are maintained
- Responsible in reporting any cleanliness findings within the hotel and address with the relevant department.
- Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
- Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc.
- Highlight log entries during daily Operations meeting
- Check through the day arrival report and ensures that the necessary preparations are done by respective departments
- Check all public areas and colleague areas for any irregularities and cleanliness
- Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
- Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues
- Ensure all lights in the public areas and sky signs are lit at the appropriate time.
- Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
- Ensure that all areas are cleaned and checked thoroughly by night cleaners
- To run night audit for HMS and InfoGenesis.
- Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
- Performs any assignment as delegated by the supervisor
- Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
- Minimum 5 years of experience working in a 5-star hotel environment.
- At least 3 years of working experience as a Duty Manager in luxury hotel or similar capacity is required for this position.
- Preferably familiar with emergency procedures, security protocols and guest service standards.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
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8
Guest Services Associate
Singapore, Singapore
FOUR SEASONS HOTEL SINGAPORE
Posted today
Job Viewed
Job Description
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on and the role:
Guest Services Associate (Bell Desk)
The Guest Services Associate is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.
Welcoming guests to the property, providing an exceptional guest experience upon check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do:
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
As the world's leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 'Singapore's Best Hotels' and Top 5 'Singapore's Best Hotel Spas' in Travel + Leisure's Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on and the role:
Guest Services Associate (Bell Desk)
The Guest Services Associate is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start.
Welcoming guests to the property, providing an exceptional guest experience upon check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.
What you will do:
- Welcome guests upon arrival and departure according to Four Seasons' standards and procedures.
- Manages guests' luggage to their room for arrivals and departures.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
- Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
- Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
- Reports to the Duty Manager for further follow-up when necessary.
- Open to entry-level candidates
- One (1) year of relevant experience within Four Seasons (or a top luxury group) is considered an asset
- Good organisational skills, ability to prioritize workload and handle pressure
- Pleasant disposition with strong interpersonal and communication skills
- Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
- Kindly note that due to work visa restrictions, position is open to Singaporeans only
With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.
- Career growth opportunities
- Unique strong culture
- Best-in-industry training
- Complimentary stays at Four Seasons properties (based on availability), with discounted meals
- Paid holidays/vacation
- Dental and medical/life insurance
- Employee service awards/Birthday Gift
- Annual employee party/social and sporting events
- Complimentary meals in dedicated employee restaurant
This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.
This advertiser has chosen not to accept applicants from your region.
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