5,772 Hotel Sales jobs in Singapore

An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the "Global Learning + Development" tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

RESPONSIBILITIES:

* Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.

* Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

* Manages site inspections, organizing visits, room allocation, inspection of rooms and restaurants,

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

* To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

* Develop sales plans to generate business from identified markets/accounts.

* Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

* Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

* Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

* Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

* Perform any other duties assigned by owners according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

* Managing DayAway, TagVenue and other platforms if required.

* Create partnerships with other platforms that may benefit the group for events.

* Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue, Cost of each Event and person target.

* For groups more than 20pax dining at the restaurants, welcome the guests and ensure their experience is a memorable one.

* Organize each Hotel Dropbox Folder to have all necessary materials for event sales

* Along with the Sales & Marketing Manager, create Event Packages and promotions for business continuity.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels :

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits :

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

RESPONSIBILITIES:

* Manages all events & rooms sales enquiries, dealing from receipt of request to contracting and payment.

* Liaise with in-house departments for a quick and smooth execution and conversion of

group business. Maintains ownership of group blocks, including pickup numbers,

reservation methods, billing, and proper treatment of VIP guests.

* Manages site inspections, organizing visits, room allocation, inspection of rooms and restaurants,

coordinates all departments to execute a perfect showcase of the hotel, providing

accurate information on visitors

* To identify and develop new potential accounts (to prospect at least 2 new accounts

per week).

* Develop sales plans to generate business from identified markets/accounts.

* Determine corporate account needs and initiate sales activities of each assigned

market/account to enable future bookings.

* Management and growth of corporate accounts by tracking individual transient, group

and catering production goals.

* Gather market intelligence: new product ideas, competition activities, new customer

trends and performance.

* Be actively involved in ensuring prompt follow-up on incoming phone calls, site

inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all

sales/operational documents and adhering to the standards set by the department in

execution and filing of all said documents.

* Perform any other duties assigned by owners according to changing business, economic,

customer needs or restructure within Sales & Marketing Department (Corporate,

Rooms & F&B).

* Managing DayAway, TagVenue and other platforms if required.

* Create partnerships with other platforms that may benefit the group for events.

* Creating Event Orders, Contracts and Updating the Event Tracker on a monthly basis

stating Revenue, Cost of each Event and person target.

* For groups more than 20pax dining at the restaurants, welcome the guests and ensure their experience is a memorable one.

* Organize each Hotel Dropbox Folder to have all necessary materials for event sales

* Along with the Sales & Marketing Manager, create Event Packages and promotions for business continuity.

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Job Description

1. Manages group room enquiries (10 or more rooms / people) and related functions, dealing from receipt of request to contracting and payment.

2. Liaise with in-house departments for a quick and smooth execution and conversion of group business. Maintains ownership of group blocks, including pickup numbers, reservation methods, billing, and proper treatment of VIP guests.

3. Manages site inspections, organizing visits, room allocation, inspection of rooms and coordinates all departments to execute a perfect showcase of the hotel, providing accurate information on visitors

4. Speaks with others using clear and professional language; prepares and reviews written documents accurately and completely; answers telephones using appropriate etiquette.

5. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees.

6. To meet and exceed individual assigned sales goal and shared responsibility for team members for achievement of total department sales budget.

7. To conduct 5 sales calls daily and 3 sales activities ie Entertainment & Site Inspection per week.

8. To identify and develop new potential accounts (to prospect at least 2 new accounts per week).

9. Develop sales plans to generate business from identified markets/accounts.

10. Determine corporate account needs and initiate sales activities of each assigned market/account to enable future bookings.

11. Continuously communicate the benefits and ongoing promotions of the hotel to the customer.

12. Management and growth of corporate accounts by tracking individual transient, group and catering production goals.

13. Negotiate transient rates for assigned accounts.

14. Prospect new business through phone solicitation, physical sales calls, site inspections, trade shows, sales blitz, e-mail, research via newspapers & online resources.

15. Gather market intelligence: new product ideas, competition activities, new customer trends and performance.

16. Be actively involved in ensuring prompt follow-up on incoming phone calls, site inspections, proposal / inquiries. Accuracy in booking, commitments to customer on all sales/operational documents and adhering to the standards set by the department in execution and filing of all said documents.

17. Be a team player motivating peers and subordinates in support of department goals in sales and operations. To manage and develop Interdepartmental relations while not compromising customer satisfaction, revenue, profitability or associate morale of department / Hotel. To initiate team building activities.

18. To adhere to personal behavioral norms of integrity such as grooming, ownership, contactability, accountability, responsibility, visibility and punctuality.

19. Perform any other duties assigned by owner according to changing business, economic, customer needs or restructure within Sales & Marketing Department.

20. Additional leadership responsibilities as assigned.

The Sales Manager/Senior Sales Manager works alongside the Commercial Manager to support the overall strategic management of the hotel. This includes establishing effective working relationships with senior colleagues, in particular the General Manager, Operations Manager, Finance Manager and Human Resources Manager. The role provides support and guidance in strategic planning and business development initiatives aligned with the brand and hotel’s overall goals. It also ensures the maintenance of corporate standards, brand integrity, and the hotel’s image.
As the Sales Manager/Senior Sales Manager , you will be responsible for performing the following tasks to the highest standards:
Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.
Actively participate in achieving the departmental goals which contribute to the marketing budget.
Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.
Maximize up-selling opportunities whenever possible.
Assist the Commercial Manager in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.
Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
Report to the Commercial Manager on potential markets needing coverage.
Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Commercial Manager regularly.
Keep updated with client relationships and overall business goals through regular entertainment and some activities.
Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.
Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
Negotiate with accounts on banquet, outside catering events.
Develop increased room nights as well as banquet revenue.
Responsible for the dissemination of the group’s related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings.
Maintain close co-ordination with respective departments on organizer’s requirements and last-minute event requirements.
Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
Regularly review Master A/C postings to ensure postings are correctly done.
Review bills with organizers regularly to eliminate adjustments needed on final invoice.
Verify total charges and layout of invoices prepared by Accounts Receivable and send out to organizers.
Obtain feedback from clients and follow through with the necessary actions.
Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
Maintain the active event profile database and group chart.
Establish and maintain files of major accounts and assist the Commercial Manager in maintaining the accounts management system.
Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
All Team member will be willing to lend a hand where it is needed most and spend at least 30 minutes per day helping in other operations such as Housekeeping, Stewarding, Front Office and F&B Service, providing brand-specific guest stay experiences.
The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
Carry out any other reasonable duties and responsibilities as assigned.
Requirements:
Bachelor's degree in Hospitality, Business, or related field.
Minimum 2 to 5 years of sales experience in the hospitality industry.
Proven track record of sales success and leadership.
Excellent communication, negotiation, and leadership skills.
Strong analytical and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
#J-18808-Ljbffr

• Understanding Markets & Maximizing Revenue
• Develop and execute a coherent sales strategy with a focus on maximising property revenue whilst optimising occupancy levels
• Respond to all queries to incoming accommodation and event rental inquiries
• Identify customer segments and build up new corporate accounts for capsule and room sales, with a focus on customer retention tactics
• Respond to all incoming business opportunities and requests, and provide full cycle services to all corporate bookings
• Execute and provide guidance to the various teams on requests made by confirmed bookings, offering solutions to customers prior to and during their stay
• Work closely with other teams to ensure smooth delivery of stay experience to corporate clients and their end-users.
• Liaise with the Business Manager for pricing decisions and corporate rate codes, and ensure booking flows are smooth for new corporate clients
• Liaise with the Operations team to update handover folders and rooming lists to front office teams for incoming corporate groups, and brief operational teams on requirements of corporate groups
• Liaise with the Marketing team to provide updates to LinkedIn and other corporate social networks, and brainstorm channels from which to funnel corporate business
• Familiarize with latest market trends and new business development opportunities and activities
• Understand the overall accommodation market in Singapore, evaluating competitors' strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
• Participate actively in industry events and conferences in order to build up the corporate profile

• Minimum Diploma
• Minimum 6 years of sales experience with a proven track record of closing sales.
• Having at least 2 years of experience in a hotel with proven sales track record will be an advantage.
• Relevant experience in handling Corporate and MICE groups
• Good influencing skills and the ability to effectively deal with internal and external customers.
• An excellent team player who is able to work under pressure and meeting tight deadlines.
• Solid negotiation and presentation skills
• Commitment to delivering a high level of customer service
• Passion for sales and for achieving targets and objectives

KEY RESPONSIBILITIES
Understanding Markets & Maximizing Revenue
Develop and execute a coherent sales strategy with a focus on maximising property revenue whilst optimising occupancy levels
Respond to all queries to incoming accommodation and event rental inquiries
Identify customer segments and build up new corporate accounts for capsule and room sales, with a focus on customer retention tactics
Respond to all incoming business opportunities and requests, and provide full cycle services to all corporate bookings
Execute and provide guidance to the various teams on requests made by confirmed bookings, offering solutions to customers prior to and during their stay
Work closely with other teams to ensure smooth delivery of stay experience to corporate clients and their end-users.
Liaise with the Business Manager for pricing decisions and corporate rate codes, and ensure booking flows are smooth for new corporate clients
Liaise with the Operations team to update handover folders and rooming lists to front office teams for incoming corporate groups, and brief operational teams on requirements of corporate groups
Liaise with the Marketing team to provide updates to LinkedIn and other corporate social networks, and brainstorm channels from which to funnel corporate business
Familiarize with latest market trends and new business development opportunities and activities
Understand the overall accommodation market in Singapore, evaluating competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knowing how to sell against them
Participate actively in industry events and conferences in order to build up the corporate profile
Requirements
Minimum Diploma
Minimum 6 years of sales experience with a proven track record of closing sales.
Having at least 2 years of experience in a hotel with proven sales track record will be an advantage.
Relevant experience in handling Corporate and MICE groups
Good influencing skills and the ability to effectively deal with internal and external customers.
An excellent team player who is able to work under pressure and meeting tight deadlines.
Solid negotiation and presentation skills
Commitment to delivering a high level of customer service
Passion for sales and for achieving targets and objectives
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at You acknowledge that you have read, understood, and agree with the Privacy Policy.
#J-18808-Ljbffr