307 Hotel Operations Management jobs in Singapore
Guest Services
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Job Number
Job CategoryRooms & Guest Services Operations
LocationThe Ritz-Carlton Millenia Singapore, Marina Bay, Singapore, Singapore, Singapore, 39799
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Essential Job Functions:
Maintain knowledge of:
Scheduled daily activities
Daily arrivals and departures
Features and services provided by the hotel
Hours of operation for each outlet
Assist guests and visitors in and out of their vehicles.
Greet arriving guests / visitors and bid fond farewell to departing guests / visitors.
Communicate parking procedures to guests / visitors.
Assist guests with loading and unloading luggage in and out of their vehicles.
Provide legible claim tickets to guests for their luggage.
Assure safety and security of all guests' luggage.
Open hotel / car doors for guests / visitors.
Transport guests luggage from the hotel driveway to the designated Bell area.
Provide guests with directions to Front Desk check-in area.
Relay accurate directions to guests / visitors on inquiries regarding destinations within the local area.
Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
Secure taxis / transportation for guests / visitors.
Monitor and direct traffic activity of taxis, limousines, hotel / restaurant guests' vehicles, ensuring a smooth and efficient flow.
Ensure that driveway is kept clear; that vehicles are not parked or left standing in illegal spaces.
Transport guest luggage from the point of arrival at the hotel to their assigned room.
Transport guest luggage from current room to reassigned room for room changes.
Transport guest luggage from their room to the point of departure from the hotel.
Assist in locating guest's lost luggage.
Correctly tag, store and retrieve luggage from storage room.
Identify and explain hotel facilities and features to guests while escorting them to their room if required.
Place guest luggage on luggage rack inside room.
Relay accurate directions to guests on inquiries of transportation within the local area.
Maintain accurate log record of guest calls for Bell Person assistance.
Answer Bell Desk telephone within 3 rings using correct greeting and telephone etiquette.
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Remain in assigned post position, maintaining correct stance.
Deliver items to guest rooms promptly to include:
messages
- mail, faxes
- packages
- flowers
- sundry items requested by guest
- gift items
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Services Officer
Posted 6 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Agent
Posted 6 days ago
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Job Description
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your day-to-day:
**Financial Returns**
+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
**People**
+ Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the 'Make Every Interaction Count' brand service behaviours.
**Guest Experience**
+ Handle guests check-in and out
+ Answer any guests enquires practically and simply in adherence to brand standards.
+ Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
+ Handle cashiering, payment and foreign currency exchange accurately.
+ Reliably handle all special needs and requests of guests and repeat visitors.
+ Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
+ Accurately Enter/Update Reservations
+ Handle Telephone Enquires efficiently and effectively
+ Perform in a self sufficient way in line with business requirements
+ Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
+ Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
+ Refresh Food and Beverage in The Great Room
+ Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
+ Clean and Organize Guest Areas and Pick up debris throughout Public Areas
+ Updating constantly on local knowledge to improve the guest experience.
**Responsible Business**
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations
**What we need from you**
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
+ Minimum high school/ secondary education. Fresh graduates who are keen in hospitality are welcomed to apply.
+ Great communication skills and basic computer literacy
+ A positive and keen to learn attitude
+ Must be proficient in written and spoken English and with good communication skills
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Executive
Posted today
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Salary Up to $3500 + Allowances + Benefits
5 Days Work Week (Shift)
Working Location: Sentosa
MNC Company
Good Working Culture
Job Responsibilities:
- Handle daily Membership and Guest Services operations, including enquiries, feedback, and membership transactions.
- Manage shift opening/closing processes and documentation.
- Coordinate with front-of-house teams to ensure smooth membership services.
- Support casino marketing in promoting membership programs, benefits, promotions, and events.
- Uphold data accuracy, confidentiality, and compliance with regulatory and company standards.
Job Requirements:
- Diploma in Business or Marketing
- Willing to work rotating shifts
- Able to stand for long hour
Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button
Only shortlisted candidate will be notified
Leong Chee Ning (Crystal)
Registration No: R
Guest Services Executive
Posted today
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Job Description
Duties & Responsibilities:
- Serve as the main point of contact for VIP guests and ensure that other departments are fully briefed on VIP Guest requirements and movement.
- Deliver the highest quality and brand service standards to consistently meet and exceed Guest and VIP expectations.
- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
- Manage concierge desk with enquiries and luggage assistance when required.
- Work closely with Housekeeping, Engineering and Culinary on rooms inspection and arrangement of guest amenities.
- Welcome Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
- Maintain sufficient inventory level of Guest amenities.
- Demonstrate a knowledge of external locations, attractions, and landmarks in the vicinity.
- Project a professional image and manner with an emphasis on hospitality and Guest service.
- Solicit and provide feedback to the Guest Services Manager on guest comments.
- Comply with Hotel security, fire regulations and all health and safety legislation.
- Manage VIP Group, Aircrew arrival and departure and other lobby duties.
- Undertake tasks as instructed by the Manager on duty.
Requirements:
- Minimum Diploma in Hospitality.
- Minimum 2 years' experience in a similar role, preferably in hotel industry.
- Strong presentation, communication and interpersonal skills
- Ability to develop strong, productive, professional relationships with internal and external guests.
- Able to work independently and is empowered to provide prompt follow-up.
- Able to perform shift work including weekends and Public Holiday.
Guest Services Executive
Posted today
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Job Summary
- To assist the Guest Services Manager in the supervision and control of Front Desk operations and carry out of all guest service duties.
- To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
- To determine daily room requirements and ensure guest's special requests are being checked, room blocked as per guest's request.
- To take charge and ensure preparation work is done prior to groups check-in.
- To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager
- To brief and update Guest Services Officers on events and latest developments.
Requirements
- Positive work attitude and team player.
- Good communication and public relations skills.
- Able to perform rotating shift and work on weekends / public Holidays
Guest Services Assistant
Posted today
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Company Description
York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annexe Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Café, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers' Fare.
Role Description
This is a full-time on-site role for a Guest Services Assistant located in Orchard. The Guest Services Assistant will be responsible for delivering exceptional customer service, managing guest check-ins and check-outs, addressing guest inquiries, and providing administrative assistance. Additional tasks include maintaining high standards of hospitality, ensuring guest satisfaction, and assisting with various hotel services as needed.
Qualifications
- Strong Interpersonal and Communication skills
- Experience in Customer Service and Customer Satisfaction
- Ability to provide Administrative Assistance
- Excellent organizational and multitasking abilities
- Attention to detail and problem-solving skills
- Previous experience in the hospitality industry is a plus
- ITE or Diploma in Hospitality or related field is advantageous
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Guest Services Manager
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RESPONSIBILITIES:
- Spend ample time in lobby to welcome and solicit guests for feedback.
- Perform check-in and check-out duties. Assign room and prepare keys for check-in.
- Resolve guests complaints to their satisfaction.
- Responsible for the Guest Service Manager float and currency exchange.
- Process 3rd party charges such as credit card charges.
- Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.
- Complete Daily Duty Manager log after each shift.
- Prepare Guest incident report
- Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.
- Maintain close liaison with all other departments to ensure 100% guests satisfaction.
- Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.
- Conduct OJT (On-the-Job) training for new and existing Associates on duty.
JOB REQUIREMENTS:
- Good leadership skills
- Ability to multi-task in a demanding environment
- Excellent customer service, communication and interpersonal skills
Guest Services Agent
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Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description
The Guest Services Agent is the point of reference for guests who need assistance or information. Understanding guests' needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions. He/she will also be responsible for any luggage and parcel handling from a guests or an external soure.
Primary Responsibilities
Manages all guest services tasks (Concierge / Poterage / Doorman)
- Supervises and participates in the activities of the personnel in charge of handling and safe keeping of all incoming, outgoing, and stored baggage.
- Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and suggestions to the surrounding areas.
- Ensures the smooth running of the hotel entrance and driveway operations by performing all tasks in adherence with the code of ethics as accordance by Pullman Singapore Orchard.
- Accommodates all guest needs and requests, anticipating needs, and creating memorable experiences through personalized service.
- Gather, summarize, and provide information to guest about the property and the surrounding area amenities, including special events and activities.
- Ensures service standards and individual performance are aligned with Accor Hotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
- Perform other duties assigned.
Qualifications
Knowledge and Experience
- Certificate related to customer service or hospitality
- Minimum 1 year relevant experience with Concierge or Guest Services.
- Excellent communication skills in English and ability to communicate in a second language
Additional Information
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
Guest Services Supervisor
Posted today
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Company Description
Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.
Job Description
The Guest Services Supervisor will supervise the Front Desk team in the daily operations and ensure that the highest level of hospitality and services are rendered throughout the entire guest journey. Maximise the outcome of upsell and cross-sell opportunities.
Primary Responsibilities
- Proactively engaging with guest upon arrival or during check in
- Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee
- Ensuring guests receive the experience as detailed in brand standards. Aim to achieve the scores and goals set by management.
- Proactively engaging with guest upon arrival or during check in.
- Recommend guest for either higher room category, breakfast component, early check in fee or late check out fee.
- Maintain guest folios and handles all cash and credit card transactions
- Initiate and maintain effective coordination and communication within the Front Office department and other departments
- Maintain guest recognition programs, accurate guest recognition reports and handling of guests' complaints
- Ensure all guest requests are fulfilled by coordinating with the concerned departments i.e. Housekeeping, F&B, Butler and Concierge
- Supervise the Guest Service team to ensure smooth operations during check-in and check-out, VIP management and room blocking.
- Assist guests with luggage upon their arrival and departure
- Explain room features and amenities thus ensuring guest comfort and satisfaction throughout their stay in the hotel
- Provide accurate and valuable information and directions to guests about the city and Singapore, where appropriate
- Ensure that all guests in the driveway area receive the highest level of professional welcome and farewell from our hotel
- Ensure the overall co-ordination and execution of all activities at the hotel driveway area especially in relations to guest transportation
- Maintain high standard of cleanliness and safety at hotel driveway and vicinity to upkeep the image of the hotel
- Handles all guests' requests and queries
Qualifications
- Minimum 'O' level qualification
- Diploma or Degree from preferably hospitality or related field preferred
- Minimum 2 years relevant experience in luxury hotel with at least 1 year at a supervisory level
- Excellent written and communication skills in English and ability to communicate in a second language
- Good technical knowledge of Heart of House and Guest Services Operations
- Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training, and coaching
- Effective multi-tasking and time management skills
- Knowledge and experience in problem solving
- Has knowledge of Opera (PMS)
Additional Information
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Train and motivate colleagues.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure, with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively