115 Hotel Managers jobs in Singapore

This position addresses guest inquiries and feedback, ensuring VIPs and CIPs are assigned suitable rooms before arrival.

• Responsibilities include handling reception/front desk duties, such as checking in/out hotel guests, providing courteous service to all hotel guests, taking ownership of problems and handling guest complaints promptly.

To be successful in this role, you will need excellent communication skills, a strong ability to work under pressure and a customer-centric approach. You should also be able to multitask and prioritize tasks effectively.

Key Skills:

• Excellent communication and interpersonal skills
• Ability to work under pressure and maintain a positive attitude
• Strong problem-solving and decision-making skills
• Customer-centric approach and high level of customer satisfaction

Benefits:

• Opportunity to develop your career in hospitality and tourism
• Competitive salary and benefits package
• Chance to work with a diverse team and make a real impact on our guests' experiences

The Guest Services Specialist is responsible for maintaining the cleanliness and organization of guest rooms, ensuring a comfortable and enjoyable stay for our guests.

We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team.

This role is responsible for ensuring the cleanliness of our villas and public areas meet the highest standards for our guests' comfort and convenience.

• Daily Briefings and Room Attendant Coordination
• Villa and Public Area Inspections
• Maintenance and Inventory Support
• Lost and Found Administration

• A minimum of 2 years of experience in a supervisory role within the hospitality industry.
• The ability to lift heavy items due to the physically demanding nature of the job.
• A positive service mindset and attitude towards providing exceptional guest experiences.
• Excellent communication, planning, and coordination skills to ensure seamless daily operations.

We are seeking a highly motivated Guest Services Coordinator to provide exceptional service to our guests.

Key Responsibilities:

• Deliver warm and welcoming hospitality to guests at all times.

• Ensure guests have an excellent experience from check-in through check-out.

• Answer phones in a timely and courteous manner.
• Welcome guests in a friendly, prompt and professional way.
• Register guests, issue room keys, provide information on services and room locations.

• Process cash and credit card transactions accurately according to established procedures.
• Issue, control and release guest safe-deposit boxes.
• Upsell rooms where possible to maximize revenue.

Requirements:

• Minimum 1 year of relevant experience in hotel operations.
• Experience in front office would be beneficial.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
• Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

• Meal allowance provided
• Attractive packages
• Bonus & AWS provided
• 5 days Shift Work

Job Description

- Responsible for greeting every guest upon arrival

- Prepare documents and keys required for registration

- Register arriving guests and assign rooms

- Process guests' departures, calculate charges and receive payments

- Make, confirm, cancel and change reservations

- Promptly and courteously attend to telephone calls and text messages, directing as appropriate

- Provide information on hotel facilities and services

- Concierge services including booking activities, dining reservations and transport

- Provide detailed information about points of interest in the area

- Arrange services required for guests with special needs

- Ensure guest special requests are efficiently completed

- Provide direction to guests requiring guidance and offering any further assistance, as required

- Other related duties as assigned by the Front Office leadership team

The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.

Primary Responsibilities

• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and

suggestions to the hotel surrounding areas

• Assist guests with check-in and check out

• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash

payment

• Manage and assist guests with any enquiry that may arise

• Process all guests check out by confirming invoice balance, payment mode and feedback on stay

Knowledge and Experience

• Diploma from preferably hospitality or related field

• Minimum 1 years' relevant experience or in customer service

• Excellent written and communication skills in English and ability to communicate in a second language

As a Guest Services Intern (Mandarin Speaking), you will gain hands-on experience in Front Office operations while delivering personalized and attentive service in line with COMO Hotels and Resorts and Leading Quality Assurance standards. This internship provides an excellent opportunity to build your hospitality skills, enhance guest engagement, and work alongside seasoned professionals in a luxury hotel setting.

Your role will focus on supporting our Mandarin-speaking guests, ensuring they feel welcomed, understood, and well-cared for throughout their stay. You may also be called upon to assist other departments where Mandarin language support is required, contributing to a seamless guest experience across the hotel.

Key Responsibilities

Guest Services & Front Desk Operations

• Welcome guests professionally and provide a warm, confident, and genuine first impression.
• Assist guests with check-in and check-out, explaining hotel facilities, room locations, and operating hours of outlets.
• Attend to guest requests, including room key issuance, special requests, and ticket confirmations.
• Be knowledgeable about room types, rates, guest types, VIP codes, and the Property Management System.
• Process guest check-ins and check-outs following Leading Quality Assurance and COMO guidelines.

Guest Experience & Support

• Assist guests with excursion and activity selections, providing accurate information and recommendations.
• Conduct pre-arrival room inspections to ensure readiness and correct amenities placement based on guest profiles.
• Handle guest complaints professionally, identifying solutions to ensure guest satisfaction while escalating issues to management when necessary.
• Ensure all departing guests receive their check-out invoices with accurate billing details.

Communication & Coordination

• Liaise with Reservations, Housekeeping, and other departments to maintain smooth communication and guest service excellence.

Learning & Development

• Gain hands-on experience in luxury guest services and front office operations.
• Develop problem-solving skills by handling guest inquiries and service requests.
• Assist in upselling hotel products, private dinners, and other services, working towards monthly upsell targets.

Requirements

• Currently pursuing or holding a diploma/degree in Hospitality, Tourism, or a related field.
• Strong interest in Front Office, Guest Services and hotel operations.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining professionalism.
• A proactive and guest-oriented mindset with attention to detail.
• Willing to work shifts, including weekends and public holidays.
• Adhere to professional grooming and appearance standards in line with COMO Hotels and Resorts guidelines.

Extra Duties

Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.