115 Hotel Managers jobs in Singapore
Guest Services Officer
Posted 6 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Services Agent
Posted 6 days ago
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Job Description
Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.
They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.
Your day-to-day:
**Financial Returns**
+ To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
+ Handling Guest check out and billing in an efficient, friendly and hassle free manner.
**People**
+ Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
+ Participate in programs that drive improvements in team member engagement and are aligned with the 'Make Every Interaction Count' brand service behaviours.
**Guest Experience**
+ Handle guests check-in and out
+ Answer any guests enquires practically and simply in adherence to brand standards.
+ Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
+ Handle cashiering, payment and foreign currency exchange accurately.
+ Reliably handle all special needs and requests of guests and repeat visitors.
+ Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
+ Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
+ Accurately Enter/Update Reservations
+ Handle Telephone Enquires efficiently and effectively
+ Perform in a self sufficient way in line with business requirements
+ Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
+ Great Room- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
+ Refresh Food and Beverage in The Great Room
+ Meeting room- Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room
+ Clean and Organize Guest Areas and Pick up debris throughout Public Areas
+ Updating constantly on local knowledge to improve the guest experience.
**Responsible Business**
+ Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
+ Contribute by participation in compliance with federal, state and local laws and safety regulations
**What we need from you**
Guest Services Agents will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the 'one team' approach to deliver the Holiday Inn Express brand standards.
+ Minimum high school/ secondary education. Fresh graduates who are keen in hospitality are welcomed to apply.
+ Great communication skills and basic computer literacy
+ A positive and keen to learn attitude
+ Must be proficient in written and spoken English and with good communication skills
What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com
At Holiday Inn Express, we're all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They're all included with a great night's sleep. We're focused on getting our guests more than ready. So we're always ready. Are you?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Ambassador
Posted today
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Job Description
This position addresses guest inquiries and feedback, ensuring VIPs and CIPs are assigned suitable rooms before arrival.
- Responsibilities include handling reception/front desk duties, such as checking in/out hotel guests, providing courteous service to all hotel guests, taking ownership of problems and handling guest complaints promptly.
To be successful in this role, you will need excellent communication skills, a strong ability to work under pressure and a customer-centric approach. You should also be able to multitask and prioritize tasks effectively.
Key Skills:
- Excellent communication and interpersonal skills
- Ability to work under pressure and maintain a positive attitude
- Strong problem-solving and decision-making skills
- Customer-centric approach and high level of customer satisfaction
Benefits:
- Opportunity to develop your career in hospitality and tourism
- Competitive salary and benefits package
- Chance to work with a diverse team and make a real impact on our guests' experiences
Guest Services Specialist
Posted today
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Job Description
The Guest Services Specialist is responsible for maintaining the cleanliness and organization of guest rooms, ensuring a comfortable and enjoyable stay for our guests.
Guest Services Coordinator
Posted today
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Job Description
We are seeking a highly organized and detail-oriented Guest Services Coordinator to join our team.
This role is responsible for ensuring the cleanliness of our villas and public areas meet the highest standards for our guests' comfort and convenience.
Main Responsibilities:- Daily Briefings and Room Attendant Coordination
- Villa and Public Area Inspections
- Maintenance and Inventory Support
- Lost and Found Administration
- A minimum of 2 years of experience in a supervisory role within the hospitality industry.
- The ability to lift heavy items due to the physically demanding nature of the job.
- A positive service mindset and attitude towards providing exceptional guest experiences.
- Excellent communication, planning, and coordination skills to ensure seamless daily operations.
Guest Services Coordinator
Posted today
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Job Description
We are seeking a highly motivated Guest Services Coordinator to provide exceptional service to our guests.
Key Responsibilities:
- Deliver warm and welcoming hospitality to guests at all times.
- Ensure guests have an excellent experience from check-in through check-out.
- Answer phones in a timely and courteous manner.
- Welcome guests in a friendly, prompt and professional way.
- Register guests, issue room keys, provide information on services and room locations.
- Process cash and credit card transactions accurately according to established procedures.
- Issue, control and release guest safe-deposit boxes.
- Upsell rooms where possible to maximize revenue.
Requirements:
- Minimum 1 year of relevant experience in hotel operations.
- Experience in front office would be beneficial.
Guest Services Agent
Posted today
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Job Description
COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.
Job Responsibilities
- Facilitate smooth check-ins and check-outs for guests.
- Deliver exceptional front desk services to ensure guest satisfaction.
- Efficiently assign rooms and handling administrative tasks.
- Process guest payments with attention to detail and professionalism.
- Collaborate with bell service and staff management to ensure seamless operations.
- Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
- Accommodating both general and unique requests to enhance the guest experience.
- Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
- Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.
Job Requirements
- Diploma in Hotel Management or equivalent.
- Working knolwedge with OPERA cloud would be an added advantage
- Exceptional interpersonal skills to effectively interact with guests and colleagues.
- Excellent written and verbal communication skills to convey information clearly and professionally.
- Patience and good listening skills to understand and address guests' needs effectively.
- Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.
Front Office
Listening Skills
Sustainability
Microsoft Excel
Interpersonal Skills
Adaptability
Attention to Detail
Opera
Cashiering
Communication Skills
Customer Service
Hotel Management
Hospitality
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Guest Services Officer
Posted today
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Job Description
Job Highlights
- Meal allowance provided
- Attractive packages
- Bonus & AWS provided
- 5 days Shift Work
Job Description
- Responsible for greeting every guest upon arrival
- Prepare documents and keys required for registration
- Register arriving guests and assign rooms
- Process guests' departures, calculate charges and receive payments
- Make, confirm, cancel and change reservations
- Promptly and courteously attend to telephone calls and text messages, directing as appropriate
- Provide information on hotel facilities and services
- Concierge services including booking activities, dining reservations and transport
- Provide detailed information about points of interest in the area
- Arrange services required for guests with special needs
- Ensure guest special requests are efficiently completed
- Provide direction to guests requiring guidance and offering any further assistance, as required
- Other related duties as assigned by the Front Office leadership team
Tell employers what skills you haveFront Office
Leadership
Concierge Services
Interpersonal Skills
Property
Opera
Team Player
Customer Service
Directing
Hospitality
Guest Services Executive
Posted today
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Job Description
The Guest Services Executive is to perform various aspects of the front office operations and demonstrates high level of service throughout the entire guest journey. To ensure that service quality aligned to brand standards and LQA guidelines. He/she will ensure ALL loyalty Program benefits are observed and enrol new loyalty members as required.
Primary Responsibilities
• Welcomes all guests, promotes inter-hotel sales and in-house facilities, and provides directions and
suggestions to the hotel surrounding areas
• Assist guests with check-in and check out
• Confirms mode of payment; performs pre-authorization on credit card or collects required deposit for cash
payment
• Manage and assist guests with any enquiry that may arise
• Process all guests check out by confirming invoice balance, payment mode and feedback on stay
Knowledge and Experience
• Diploma from preferably hospitality or related field
• Minimum 1 years' relevant experience or in customer service
• Excellent written and communication skills in English and ability to communicate in a second language
Product Knowledge
Front Office
Microsoft Office
Restaurants
Quality Assurance
Housekeeping
Treatment
Opera
Communication Skills
Customer Service
Service Excellence
Hospitality
Guest Services Intern
Posted today
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Job Description
As a Guest Services Intern (Mandarin Speaking), you will gain hands-on experience in Front Office operations while delivering personalized and attentive service in line with COMO Hotels and Resorts and Leading Quality Assurance standards. This internship provides an excellent opportunity to build your hospitality skills, enhance guest engagement, and work alongside seasoned professionals in a luxury hotel setting.
Your role will focus on supporting our Mandarin-speaking guests, ensuring they feel welcomed, understood, and well-cared for throughout their stay. You may also be called upon to assist other departments where Mandarin language support is required, contributing to a seamless guest experience across the hotel.
Key Responsibilities
Guest Services & Front Desk Operations
- Welcome guests professionally and provide a warm, confident, and genuine first impression.
- Assist guests with check-in and check-out, explaining hotel facilities, room locations, and operating hours of outlets.
- Attend to guest requests, including room key issuance, special requests, and ticket confirmations.
- Be knowledgeable about room types, rates, guest types, VIP codes, and the Property Management System.
- Process guest check-ins and check-outs following Leading Quality Assurance and COMO guidelines.
Guest Experience & Support
- Assist guests with excursion and activity selections, providing accurate information and recommendations.
- Conduct pre-arrival room inspections to ensure readiness and correct amenities placement based on guest profiles.
- Handle guest complaints professionally, identifying solutions to ensure guest satisfaction while escalating issues to management when necessary.
- Ensure all departing guests receive their check-out invoices with accurate billing details.
Communication & Coordination
- Liaise with Reservations, Housekeeping, and other departments to maintain smooth communication and guest service excellence.
Learning & Development
- Gain hands-on experience in luxury guest services and front office operations.
- Develop problem-solving skills by handling guest inquiries and service requests.
- Assist in upselling hotel products, private dinners, and other services, working towards monthly upsell targets.
Requirements
- Currently pursuing or holding a diploma/degree in Hospitality, Tourism, or a related field.
- Strong interest in Front Office, Guest Services and hotel operations.
- Excellent communication and interpersonal skills.
- Ability to multitask in a fast-paced environment while maintaining professionalism.
- A proactive and guest-oriented mindset with attention to detail.
- Willing to work shifts, including weekends and public holidays.
- Adhere to professional grooming and appearance standards in line with COMO Hotels and Resorts guidelines.
Extra Duties
Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.
Tell employers what skills you haveFront Office
Ability to Multitask
Upselling
Sustainability
Property Management
Quality Assurance
Housekeeping
Interpersonal Skills
VIP
Attentive
Attention to Detail
Service Excellence
Hospitality