406 Hotel Managers jobs in Singapore

Main Responsibilities

·    Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.

· Ensures that guests' stay at the hotel is memorable

· Ensure that the manual key, guest card key, and guest room security procedures are followed.

· Manages and motivates Guest Services Agents to provide high-quality services to guests.

· Contributes to guest satisfaction by providing a high standard of service in line with the norms and procedures of the Hotel's standard of operations.

· Helps the department meet its targets.

· Increases revenue through his/her sales efforts and by managing rooms' revenue effectively.

· Maintain safety by adhering to safety policies, and be responsible for reporting accidents immediately

Requirements

· Min 2 years of experience in Hotel Front Office Operations

· A positive and keen-to-learn attitude

· Passion for delivering exceptional levels of guest services

· Able to multitask and detail-oriented

· Good interpersonal and communication skills

· Able to work shifts, weekends, and public holidays

· Competent in MS Office applications.

· Knowledge of the Opera system will be an added advantage

PARKROYAL on Beach Road, a 346-room hotel, is perfectly located for business and leisure travellers in the city centre of downtown Singapore. Relax and enjoy world-class restaurants, shopping and business convention facilities.

Our facilities include: Ginger (all-day-dining), Si Chuan Dou Hua (fine dining chinese restaurant), Club 5 (Bar), Wellness Floor (pool, spa and gym) and world-class banquet facilities with the brand new The Ballrooms.

Position Summary Statement

To be responsible for the daily food and beverage operations at the PARKROYAL Club Lounge. Basic functions include making sure that all guests’ requests are met.

• To ensure all PARKROYAL Club and Suite room guest registration and check-out are carried out efficiently and promptly.
• To ensure all PARKROYAL Club floor equipment are maintained in good working order.
• Ensure all registration cards are properly updated into the PMS (Property Management System).
• Ensure all necessary reports are printed in a timely basis.
• Ensure that any room discrepancy comparison is resolved expeditiously.
• To ensure the minimum key standards are met at all times and the PARKROYAL Club floor is run in keeping with the policies laid down by Management.
• To ensure guest history is accurately updated and used at all times for all PARKROYAL Club and V.I.P. guests.
• To ensure the highest standard of presentation and quality of food and beverage at all times in the PARKROYAL Club Lounge.
• To always provide the highest level of guest service in the handling of all guest requests
• To ensure all PARKROYAL Club rooms & Suites are thoroughly checked prior to the guest’s arrival and that all room set ups are completed.
• To project and maintain image of the highest standard within the Hotel at all times.
• To undertake any reasonable request asked by the Management.
• To handle food and beverage operation at the PARKROYAL Club Lounge.

• Should possess GCE ‘O’ or ‘N’ level
• Fluent in English
• Good written and oral skills
• Proven record of working independently, a self-starter
• High customer service focus
• Excellent interpersonal and human relations abilities
• High levels of flexibility and adaptability
• Strong team playing skills
• Act with utmost integrity

• Entry level

• Full-time

• Hospitality

Overview

This is a full-time on-site role for a Guest Services Assistant located in Orchard. The Guest Services Assistant will be responsible for delivering exceptional customer service, managing guest check-ins and check-outs, addressing guest inquiries, and providing administrative assistance. Additional tasks include maintaining high standards of hospitality, ensuring guest satisfaction, and assisting with various hotel services as needed.

• Manage guest check-ins and check-outs
• Respond to guest inquiries and provide information on hotel services and local attractions
• Provide administrative assistance and support to hotel operations
• Maintain high standards of hospitality and guest satisfaction
• Assist with various hotel services as needed

• Strong interpersonal and communication skills
• Experience in customer service and customer satisfaction
• Ability to provide administrative assistance
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent; a degree in Hospitality or related field is advantageous

• Entry level

• Full-time

• Hospitality

Overview

Responsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests’ needs promptly and courteously throughout their stay.

Prepares and maintains accurate records related to guests’ stays, including the Room Status Report. Recommends, advises, and efficiently sells rooms and related services to maximise guest satisfaction and revenue. Ensures consistency in service delivery across check-in, check-out, guest inquiries, and general guest services.

• Assists in the operations of other sections within the Front Office Department as required.
• Performs any other duties as assigned by the Senior Guest Service Assistant or Front Office Executive.

• Strong customer service and interpersonal skills.
• Proficient in basic PC applications.
• Able to work shifts, including weekends and public holidays.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at

About the role:

Guest Services Associate (Bell Desk)

The Guest Services Associate is an integral part of the Guest Services Team whose main objective is to ensure our guests are well looked after from the start. 

Welcoming guests to the property, providing an exceptional guest experience upon check-in, during the guest's stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do:

• Welcome guests upon arrival and departure according to Four Seasons' standards and procedures.
• Manages guests' luggage to their room for arrivals and departures.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests.
• Reports to the Duty Manager for further follow-up when necessary.

What you bring:

• One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Pleasant disposition with strong interpersonal and communication skills
• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer:

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including overnight shifts, weekends, and public holidays.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all types of payment such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns courteously and professionally.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding the property.
• Complete designated cashier and closing reports in the computer system.
• Balance and drop receipts according to accounting specifications.
• Perform other reasonable job duties as requested by superior

Requirements

• 2 to 4 years of work experience in a similar capacity; relevant experience in a 5-star hotel is preferred.
• All are welcome to apply
• Intermediate computer literacy and knowledge of Microsoft Office applications
• Excellent communication and interpersonal skills (spoken, written and electronic)
• Demonstrate independence, responsibility and accountability
• Able to work rotating shifts including public holidays and weekends
• Basic computer skills, including Microsoft Office

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Company Description

York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annexe Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Café, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers' Fare.

Role Description

This is a full-time on-site role for a Guest Services Assistant located in Orchard. The Guest Services Assistant will be responsible for delivering exceptional customer service, managing guest check-ins and check-outs, addressing guest inquiries, and providing administrative assistance. Additional tasks include maintaining high standards of hospitality, ensuring guest satisfaction, and assisting with various hotel services as needed.

Qualifications

• Strong Interpersonal and Communication skills
• Experience in Customer Service and Customer Satisfaction
• Ability to provide Administrative Assistance
• Excellent organizational and multitasking abilities
• Attention to detail and problem-solving skills
• Previous experience in the hospitality industry is a plus
• High school diploma or equivalent

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Summary

Guest Services creates the first impression for arriving guests. We strive to meet all of our guests upon arrival, welcome and direct them to the check-in desk. We provide efficient luggage handling and temporary storage services, and item delivery assistance. We escort guests to their designated rooms, share about the in-room amenities and facilities, as well as address guests' requests and queries.

Job Responsibilities

• Accomplish day-to-day operational needs to provides guests with an unforgettable arrival and departure experience. Tasks include but are not limited to, welcoming, directing and meaningfully engaging guests, monitoring baggage-related requests, operating FCS system and answering phone calls in Guest Services Command Center.
• Be meticulously attentive and anticipative towards guests needs.
• Equipped with adequate knowledge of overall products and services found in Marina Bay Sands and in Singapore, to make sound recommendations to guests.
• Intrinsically driven to deliver personalized guest experience in a luxurious way through inter-department collaborations across the Integrated Resort.
• Capture and maintain accurate records of guests' preferences.

Job Requirements

Education & Certification

• Applicant must be a full-time matriculated student.
• Internship must contribute to school graduation requirements.

Experience

• Prior experience in a hospitality setting or customer-facing role would be a bonus.

Other Prerequisites

• Possess a good command of spoken and written English.
• Pays attention to details
• Possess strong customer service and problem-solving skills
• Mature, meticulous, resourceful, organized and able to work independently
• Excellent team-player with the ability to work independently
• Be operationally ready for deployment.
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Responsibilities:

• Welcome and assist guests to ensure a positive dining and hospitality experience.
• Manage reservations, seating, and coordinate with service staff.
• Take and process orders, serve food and drinks, and support overall F&B operations.
• Handle guest enquiries, feedback, and complaints professionally.
• Assist in event coordination and provide on-site support to ensure smooth execution.

Job Requirement:

• Education – At least GCE 'O' Level / Diploma in Hospitality, Tourism, or related field.
• Experience – Some experience in customer service, F&B, or events is preferred.
• Skills – Good communication, interpersonal, and problem-solving skills.
• Personality – Friendly, approachable, and service-oriented.
• Others – Team player, well-groomed, and comfortable working in fast-paced environments.
• Only Singaporeans

We regret to inform that only shortlisted candidates will be notified.

Justin Lee

Registration No: R

APBA TG Human Resource Pte Ltd

EA License: 14C7275