57 Hotel Groups jobs in Singapore

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Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan. Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality. Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity. Come enjoy the journey with us and become a Cove Superstar!

Job Title: Hotel Operations Manager

Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations

Role Overview

The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.

What You’ll Be Doing

• Guest Services & Front Office: supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction; handle guest feedback and complaints promptly and professionally; monitor guest satisfaction scores and drive improvement plans.
• Housekeeping & Maintenance: oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards; coordinate with maintenance/engineering teams to ensure equipment and facilities are in good working condition; track maintenance schedules and oversee preventive maintenance programs.
• Staff Management & Training: lead, mentor, and develop department heads and staff; conduct regular performance reviews and implement training programs; schedule staffing based on occupancy and operational needs.
• Revenue Management, Budgeting & Cost Control: assist in preparation and management of departmental budgets and forecasts; monitor and control operating expenses while maintaining quality and service standards; ensure compliance with procurement and inventory control procedures. Revenue management experience is a plus.
• Operational Efficiency & Standards: implement and monitor SOPs to ensure consistency and efficiency; ensure compliance with health, safety, and security regulations; conduct regular inspections and audits of rooms, public areas, and back-of-house.
• Coordination & Communication: act as a key liaison between departments to ensure seamless guest experiences; collaborate with Sales, Marketing, and Finance teams as needed.

What Makes You a Great Fit

• Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings).
• Strong knowledge of front office, housekeeping, and maintenance operations.
• Flexibility to work on shifts, weekends, and public holidays when needed.
• Excellent leadership and team management skills with the ability to motivate and develop staff.
• A good command of spoken and written English.
• Problem-solving skills.
• Friendly, honest, and detail-oriented.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

We’re not including referrals: this listing is for candidates applying directly to Cove.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

JOB SUMMARY

Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CORE WORK ACTIVITIES

Supporting Operations Team

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.

• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.

• Assists in ensuring that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

Supporting Property Operations Function(s)

• Follows property specific second effort and recovery plan.

• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.

• Takes proactive approaches when dealing with employee concerns.

• Extends professionalism and courtesy to employees at all times.

• Communicates/updates all goals and results with employees.

• Meets at least semi annually with staff on a one-to-one basis.

• Assists/teaches the team scheduling against guest and hours/occupied room goals.

• Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

• Provides excellent customer service by being readily available/approachable for all guests.

• Takes proactive approaches when dealing with guest concerns.

• Extends professionalism and courtesy to guests at all times.

• Responds timely to customer service department request.

• Ensures all team members meet or exceed all hospitality requirements.

Assisting in Managing Profitability

• Assists in performing required annual Quality audit with GM.

• Ensures a viable key control program is in place.

• Understands financial statements, sales and activity reports, and other performance data.

Conducting Human Resources Activities

• Interviews and assists in making hiring decisions.

• Receives hiring recommendations from team supervisors.

• Ensures orientations for new team members are thorough and completed in a timely fashion.

Other Tasks

• Any other tasks as assigned by management.

Hotel Operations Specialist

This is a dynamic and challenging position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences. As Hotel Operations Specialist, you will be responsible for ensuring the smooth and efficient running of the hotel's operations, while maintaining high standards of quality and service.

• Manage the hotel's trading, ensuring maximum guest satisfaction and safety of the property
• Represent Senior Management, using tact and diplomacy to resolve guest complaints and concerns
• Maintain accurate records of incidents and items of concern in the Duty Manager's logbook

The first assignment and main area of work for this role is the Lobby. You will spend most of your time coordinating lobby activities and engaging with guests to ensure their needs are met.

• Join daily Front Office Manager briefing and weekly Front Office Meeting to bring ideas and questions to be discussed
• Be active in providing information and updates to all Front Office staff during absence of Front Office Manager
• Ensure overall co-ordination of Front Office Operations and assist all sections of the department

• Keep Front Office Standards and Procedures in line with hotel policies
• Ensure proper follow-up of room requests and coordination with housekeeping on priorities
• Supervise accuracy of daily financial reports issued by Front Office

• Diploma in Tourism/Hospitality Management
• Minimum 2-4 years related experience in Front Office
• Able to work shifts, including weekends and public holidays
• Excellent reading, writing, and oral proficiency in English language

   Supports the successful execution of all operations in hotel departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets at least semi annually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.

• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.

• Assists in performing required annual Quality audit with GM.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.

• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.

• Any other tasks as assigned by management.

The Assistant Chief Engineer role is a critical component of the hotel's Engineering & Maintenance Department, reporting directly to the Director of Engineering. This position requires strong leadership skills and technical expertise to ensure the safe, efficient, and sustainable operation of all hotel facilities and systems.

• Oversee and coordinate the daily work of the Departmental Maintenance and Preventive Maintenance teams to guarantee smooth hotel operations.
• Develop, implement, and monitor preventive maintenance programs for guest rooms, public areas, back-of-house, and all critical engineering systems.
• Ensure optimal energy performance and system efficiency by overseeing the Building Management System (BMS).
• Lead and support the hotel's sustainability initiatives, including achieving and maintaining BCA Green Mark certification.

• Monitor utility consumption (electricity, water, gas) and implement cost-effective energy and water conservation measures.
• Guarantee proper waste management and environmental practices align with corporate ESG goals.
• Conduct regular inspections to identify maintenance needs, potential hazards, and opportunities for sustainable improvements.
• Respond promptly to emergencies (e.g., power outages, fire alarms, equipment failures) and act as Incident Controller or key support in crisis management.
• Manage departmental operational expenses, capital expenditures including energy efficiency projects, equipment upgrades, and procurement of sustainable solutions.
• Liaise with regulatory authorities to ensure compliance with workplace safety, environmental, and statutory requirements.
• Prepare reports on Audits, Energy savings, Sustainability performance, and Green Mark progress for management review.
• Train and mentor Duty Engineers, Technicians, and team members in energy-saving practices, sustainability awareness, and emergency response.
• Collaborate with hotel management and other departments to integrate sustainability into daily operations and guest experience.

Requirements:

• Degree in Mechanical, Electrical, or Building Services Engineering (or equivalent).
• Minimum 5-7 years' experience in hotel engineering/facilities management, with at least 2 years in a leadership supervisory role.
• Strong technical knowledge of building systems, preventive maintenance planning, and energy management practices.
• Familiarity with BCA Green Mark framework and sustainability reporting requirements.
• Proven ability to demonstrate, lead and motivate both Maintenance and Preventive Maintenance teams.
• Strong crisis management, problem-solving, and decision-making skills under pressure.
• Excellent communication and interpersonal skills for collaboration with colleagues, vendors, and regulatory bodies.
• Knowledge of workplace safety, fire safety codes, and statutory compliance.
• Willingness to work shifts, weekends, and be on standby duty as required.

The Hotel Operations Manager is responsible for overseeing the day-to-day activities of a hotel, ensuring efficient operations and exceptional guest experiences.

• Staff Management: Manage hotel staff and departments (front office, housekeeping, food and beverage, etc.) to ensure seamless operations.
• Customer Service: Maintain high standards of customer service by addressing guest concerns and providing solutions.
• Financial Management: Monitor budgets, costs, and financial performance to optimize hotel efficiency.
• Policy Implementation: Implement hotel policies and procedures to ensure compliance with industry standards.
• Safety and Security: Ensure safety, security, and quality standards are met by implementing effective measures.
• Guest Relations: Handle guest complaints and resolve issues in a timely and professional manner.
• Events Coordination: Coordinate events and conferences to meet guest expectations.
• Performance Analysis: Analyze performance metrics and implement improvements to enhance hotel operations.

This role requires strong leadership skills, attention to detail, and excellent communication skills to manage hotel staff and maintain high levels of customer satisfaction.

• Leadership Skills: Ability to lead and motivate hotel staff to achieve operational excellence.
• Communication Skills: Excellent verbal and written communication skills to effectively interact with guests and staff.
• Analytical Skills: Strong analytical skills to analyze performance metrics and make data-driven decisions.

A bachelor's degree in Hospitality, Business Administration, or a related field is required. A minimum of 5 years of experience in hotel operations management is preferred.

• Competitive Salary: A competitive salary based on industry standards.
• Benefits Package: A comprehensive benefits package including health insurance, retirement plan, and paid time off.

Our company offers a dynamic work environment with opportunities for growth and development. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.

The ideal candidate will be responsible for overseeing the smooth operation of our hotel, ensuring that all guests' needs are met and exceeded. This includes attending to their inquiries, providing solutions, and delivering exceptional customer service.

Responsibilities include identifying operational gaps and implementing improvements to enhance our hotel review ratings across various online platforms.

The incumbent will also be responsible for managing a team of staff under various departments, preparing rosters, and arranging shift cover for last-minute leave or medical absences.

Additionally, the successful candidate will ensure that all emails and OTA messages are replied to promptly within a day, manage payments accurately, and maintain accurate daily reports.

The job requires excellent communication and leadership skills, as well as the ability to correspond with customers, suppliers, and internal staff in writing.

• Possesses a degree or diploma in hospitality or an equivalent qualification.
• Has at least 3 years of experience in a managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office applications.
• Highly independent and resourceful.
• Good communication and leadership skills.

The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, where they can grow and develop their skills.

They will also receive comprehensive training and support to excel in their role.

As a key member of our team, the successful candidate will be expected to contribute to the development of our hotel's operations and strategy.

As a key member of our hotel team, you will play a pivotal role in ensuring the cleanliness and overall quality of our guests' experience. Your duties will include conducting daily briefings, attending management meetings, and coordinating the work of supervisory staff to ensure high standards are maintained.

• Develop and implement effective schedules and work assignments for departmental staff.
• Maintain a clean and organized work environment while upholding high levels of housekeeping service delivery.

Requirements:

• A minimum of two years of relevant experience in hospitality or a related field.
• Ability to work flexible shifts as required.

Duties and Responsibilities:

• Oversee all aspects of Front Office operations and assist with all Reception tasks, including check-ins and check-outs as required.
• Welcome and bid farewell to VIP guests in a professional manner.
• Develop and maintain relationships with house guests, providing personalized service whenever possible.
• Coordinate closely with Housekeeping and Facilities departments to ensure the overall quality of the guest experience.
• Address all guests' feedback and concerns professionally and provide service recovery when necessary.
• Record all guests' feedback into the Duty Manager's Log for Management and departmental attention or follow-up if required.
• Make sound decisions to handle operational challenges that may arise in the absence of Management.
• Ensure arrival rooms are assigned correctly and monitor room inventory closely to maximize revenue.
• Familiarize yourself with all Standard Operating Procedures (SOPs) and conduct training for the Front Office team.
• Adhere to all finance-related procedures and policies.
• Be part of the Emergency Response Team (ERT) and familiarize yourself with all emergency procedures.
• Conduct regular patrols on hotel premises and report any security concerns, defects, or cleanliness issues in public areas/guest corridors to relevant departments.
• Assume other responsibilities as designated by the Front Office Manager.

Requirements and Qualifications:

• Ideally holding a Supervisory role as an Assistant Duty Manager/Duty Manager for at least 1 year.
• Service-oriented, taking pride in delivering exceptional guest service.
• Flexible to perform rotating shifts, including overnight shifts and weekends/public holidays.