1660 Hospitality jobs in Sembawang

We are looking for a dedicated Adviser - Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

RESPONSIBILITIES:

• Attend to customers' requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers' feedback on the service levels, and present findings for Management's review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.

Job Requirements:

• Singaporeans only
• Able to work in a fast pace environment independently
• Basic vehicle knowledge is preferable but not mandatory; training will be provided
• Friendly, proactive team player with a willingness to learn
• Self-driven with a strong sense of responsibility and service excellence
• Possession of a valid Class 3 driving license is an advantage

5.5 Days work week.

9.30 AM to 6.00 PM ( Mondays to Fridays )

9.30 AM to 2.00 PM ( Saturdays )

Reporting to the Team Manager, the Customer Service Executive is responsible to formulate resolution and respond in a timely and accurate manner and providing excellent customer service to callers.

Job Requirements:

• Minimum Post-secondary Certificate with 1 years of experience in customer service or contact centre operations will be an advantage
• Good communication, telephone, interpersonal and customer relations/service skills.
• Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking callers.
• Must possess basic computer literacy and knowledge in Microsoft Office.
• Able to work in a fast-paced environment due to high volume of inquiries.
• Must be able to work 5 days' work week (including weekends & public holidays) on 3-rotating shift (shift allowance being provided accordingly)
• No working experience is welcome to apply as on-the-job training will be provided.

Employment Type: 2-years contract (renewable)

Working Location: Woodlands

· Account holder and shall function as one of the contact window for respective assigned customers

· Receives and performs document screening on receipt of Purchase Order

· Order processing including, but not limited to, managing customer inquiries, confirming orders, and tracking order fulfilment

· Coordinate with logistics, warehouse, transportation, and customer service

· Continuous monitoring and follow up on order status, and shipment dates ensuring timely delivery

· Expedite shipments as required to meet delivery deadline

· Works cohesively as a team and with various departments to achieve monthly sales target and resolve customer issues

· Manage order fulfilment till delivery, through coordination across supply Chain

· Understand short term capacity availability and constraints. Work with operations team to manage order fulfilment

· Monitor usage trends and customer forecast for future purchases and capacity planning

· Any other ad-hoc duties as and when assigned

Working Experiences

-Minimum of 1 year of working experience preferably in customer service /production planner functions in a manufacturing environment and working experience in Supply Chain.

- Added advantage if they have experience in the field of Sales and Marketing or work experience with ERP systems.

Education Requirement and Traits

• Minimum Diploma
• Multi tasker, able to work in fast- paced and dynamic environment
• Able to communicate effectively among various stakeholders
• Task and results -oriented individual

Join a huge established company with strong foundations in Government Sector & other MNCs as a Digital Solutions provider

• Monday - Friday ONLY
• Afternoon Working Hours PM - 10PM
• Accessible North Area
• Long Term Job
• Salary can be Nego based on Last Drawn

Job Scope:

• Assisting with customer inquiries over inbound phone calls & email channels
• Collaborate with multiple departments on new project requirements
• Monitoring of projects and tasks to ensure timely completion
• Prepares comprehensive daily/weekly reports and ensure timely delivery

Requirements:

Prior Customer service experience is an Advantage

Knowledge on MS office

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to

EA Personnel: Winston Ong | R

EA License Number: 04C3537

The Customer Service Specialist will play a vital role in ensuring exceptional guest experiences.

This key position involves efficiently handling guest inquiries, reservations, and requests while maximizing revenue opportunities. Key responsibilities include:

• Managing room reservations, maintaining accurate records, and processing payments.
• Delivering personalized service to guests, exceeding their expectations, and building loyalty.
• Collaborating with the team to implement effective revenue management strategies, ensuring optimal occupancy levels and room rates.
• Handling incoming calls and emails with professionalism, responding promptly, and resolving issues effectively.

To succeed in this role, you will need:

• A strong background in customer service, preferably within the hospitality industry.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Basic computer skills, with prior experience in reservation systems preferred.

We offer a competitive salary, benefits package, and opportunities for growth and development.

Join our dynamic team and be part of a forward-thinking organization that values innovation, teamwork, and customer satisfaction.

At the heart of our dining experience, you will find a dedicated team of professionals who are passionate about delivering exceptional customer service. As a key member of this team, you will play a vital role in ensuring that every guest feels welcome and valued.

• Taking accurate food and drinks orders using Point of Sale (POS) software or by memorization to ensure seamless service delivery.
• Providing detailed information on menu offerings, including daily specials, to enhance the guest's dining experience.
• Serving food and drink orders efficiently, maintaining high standards of presentation and quality.
• Maintaining a clean and tidy dining area, adhering to health and safety regulations.

In addition to your primary responsibilities, you will be expected to deliver exceptional customer service, addressing any concerns or issues promptly and professionally. You will work closely with colleagues to ensure that all guests receive a warm and memorable dining experience.

Greet and seat customers promptly and courteously, creating a warm and welcoming atmosphere. Present menus and explain daily specials or menu changes, ensuring guests are informed about our offerings. Accurately take food and beverage orders and relay them to kitchen/bar staff, maintaining seamless communication throughout the service process. Serve food and drinks in a timely and professional manner, attending to guests' needs with efficiency and courtesy.

Check on guests to ensure satisfaction and address any concerns, providing exceptional customer service. Clear and reset tables efficiently, maintaining a clean and organized dining area. Handle payments and provide accurate billing, ensuring a smooth and hassle-free experience for guests.

• Previous experience preferred but not required, as we're open to training the right candidate.
• Excellent interpersonal and communication skills, enabling you to effectively interact with guests and colleagues alike.
• Ability to work under pressure and multitask, juggling multiple responsibilities with ease and poise.
• Friendly, approachable, and professional attitude, setting the tone for an exceptional guest experience.

• Competitive hourly rate
• Opportunities for career growth and development
• Positive work environment and team culture

• 6 days per week
• Work Location: CGC