2,459 Hospitality Industry jobs in Singapore

Counter Service Associate (Hospitality Industry)

Changi

$

5 days work week

Sec

1 Year Experience

• Good FRONT-DESK Customer Support Communications Skills, PC Literate.
• FIVE rotating shifts: 06:45am to 04:00pm / 10:45am to 08:00pm / 01:45pm to 11:00pm / 9:00am to 6:15pm / 4:00pm to 1:15am
• Must be prepared to work on weekends and public holidays.
• Experience in local sports clubs and the hospitality industry preferred.
• Maintain control and admin records of club members and sports events support.

• Company located in the Changi area.
• No quota for work permits.

• Lead the annual budgeting and forecasting process in collaboration with hotel operators and cross-functional teams.
• Review and challenge operator-submitted budgets, with a focus on revenue segmentation, expense structures, GOP margins, payroll efficiency, and CAPEX allocation.
• Support financial negotiations through variance analysis and provide insights to internal asset management teams.
• Review monthly property performance and financial reforecasts from operators.
• Prepare pre-month-end FP&A decks including variance commentary, financial risks, and questions for operators.
• Participate in monthly review meetings and contribute to internal investment performance reporting.
• Identify areas for margin improvement and cost efficiencies while maintaining service quality.
• Monitor operator forecasts, highlighting key assumptions and potential financial risks.
• Conduct scenario planning and maintain consolidated forecasts at the portfolio level.
• Track forecast accuracy and maintain dashboards to support strategic decision-making.
• Conduct monthly reviews of operator-submitted balance sheets.
• Analyze liquidity metrics, receivables health, accruals, and any non-recurring items.
• Flag anomalies and areas requiring escalation.
• Support new openings by reviewing pre-opening budgets and operator-prepared cashflows.
• Provide benchmarking and financial input during operator negotiations.
• Monitor ongoing pre-opening expenses and highlight potential overruns or risks.
• Assess sales, marketing, and distribution strategies from a financial perspective.
• Benchmark operator performance across properties and assist in the development of operator scorecards.
• Provide analytical insights to guide commercial decision-making.
• Assist with the evaluation of supplier and maintenance contracts.
• Analyze key OPEX contracts for cost-effectiveness and value delivery.
• Provide timely support for special projects, internal requests, and executive queries.
• Produce high-quality outputs to inform senior-level decisions.

• Bachelor's degree or professional qualification in Finance, Accounting, or related discipline.
• Minimum 8 years of relevant experience in hospitality or hotel finance, preferably across multiple markets or properties.
• Proven ability to understand and influence hotel financial performance from an ownership perspective.
• Experience in owner-side FP&A or asset management support is highly advantageous.
• Strong proficiency in financial modelling, Excel, and business analysis.
• Skilled in preparing and presenting strategic insights using PowerPoint.
• Familiarity with hotel systems (e.g., Opera PMS, Sun, BirchStreet) is a plus.
• Confident working independently, especially with limited data or under tight deadlines.
• Portfolio requires regional exposure to Australia (required), Singapore, and Japan as the role involves handling Australia, Singapore & Japan properties understanding the market trend.

• Develop and execute B2B sales strategies to drive revenue growth.
• Identify and engage potential clients.
• Build and maintain strong client relationships, securing new business opportunities.
• Conduct market research to stay ahead of industry trends and competitor activities.
• Collaborate with internal teams to tailor solutions that meet client needs.
• Prepare and deliver sales pitches, proposals, and contract negotiations.

• Bachelor's degree in a relevant field.
• 5-10 years of B2B sales experience, preferably in the hospitality industry.
• Strong sales acumen with a proven track record of meeting/exceeding targets.
• Excellent negotiation, presentation, and communication skills.
• Self-motivated, results-driven, and able to work independently.

• Attractive remuneration (Base + Commission).
• Opportunity to be part of a reputable, long-standing company.
• Work with premium hospitality clients in a growing industry.

Our client, an established company with over 3 decades in the industry, is seeking a highly driven Business Development Manage to expand their market presence in Singapore.

Responsibilities:

• Develop and execute B2B sales strategies to drive revenue growth.
• Identify and engage potential clients.
• Build and maintain strong client relationships, securing new business opportunities.
• Conduct market research to stay ahead of industry trends and competitor activities.
• Collaborate with internal teams to tailor solutions that meet client needs.
• Prepare and deliver sales pitches, proposals, and contract negotiations.

Requirements:

• Bachelor's degree in a relevant field.
• 5-10 years of B2B sales experience, preferably in the hospitality industry.
• Strong sales acumen with a proven track record of meeting/exceeding targets.
• Excellent negotiation, presentation, and communication skills.
• Self-motivated, results-driven, and able to work independently.

What's in It for You?

• Attractive remuneration (Base + Commission).
• Opportunity to be part of a reputable, long-standing company.
• Work with premium hospitality clients in a growing industry.

By sending your job resume to us, it shall be deemed that you have agreed and hereby give your consent to Merries Employment LLP in collecting, using and/ or disclosing your personal data for the purpose of accessing and processing your job application and/ or for future job opportunities within Merries and/ or with the client(s) of Merries.

If you wish to withdraw your consent, please notify us.

We regret to inform only shortlisted candidates will be notified.

Merries Employment LLP

EA Licence No: 14C7362

Posting Personnel: Kong Fong Ting

EA Personnel Registration No: R

• Develop and execute B2B sales strategies to drive revenue growth.
• Identify and engage potential clients.
• Build and maintain strong client relationships, securing new business opportunities.
• Conduct market research to stay ahead of industry trends and competitor activities.
• Collaborate with internal teams to tailor solutions that meet client needs.
• Prepare and deliver sales pitches, proposals, and contract negotiations.

• Bachelor's degree in a relevant field.
• 5-10 years of B2B sales experience, preferably in the hospitality industry.
• Strong sales acumen with a proven track record of meeting/exceeding targets.
• Excellent negotiation, presentation, and communication skills.
• Self-motivated, results-driven, and able to work independently.

• Attractive remuneration (Base + Commission).
• Opportunity to be part of a reputable, long-standing company.
• Work with premium hospitality clients in a growing industry.

Job Highlights

• We offer attractive salary commensurate with work experience
• Great opportunities for learning & career advancement
• Medical, dental & insurance benefits

JOB RESPONSIBILITIES

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.

JOB REQUIREMENTS

• Fresh graduates are welcome to apply
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain

Working Hours

Mon - Fri (8:30am to 5:30pm)

Sat (8:30am to 12:30pm)

Working Location

6 Tuas Avenue 6, Singapore

Responsibilities

1. Handle and manage customer shipment requests, ensuring clear and prompt communication.

2. Coordinate with customers to finalise booking processes and accurately update details into the system.

3. Address and resolve customer requests related to container re-use, cargo claims, cross-bookings, container detention, damaged container handling, and container M&R matters.

4. Monitor booking status and ensure timely updates are provided to customers.

5. Liaise with depot operations, trucking, and shipping partners to ensure smooth container movement and turnaround.

6. Maintain accurate records of bookings, service requests, and follow-ups in the system.

7. Escalate operational issues (e.g. container damages, delays, or disputes) to the relevant departments for timely resolution.

8. Provide proactive support to customers by anticipating needs and offering solutions.

9. Ensure compliance with company policies, industry regulations, and customer service standards.

10. Support ad hoc administrative and operational tasks as assigned by the Customer Service Manager.

1. Minimum 1–2 years of experience in shipping, freight forwarding, or related industries (strongly preferred).

2. Familiarity with export, import, and transshipment regulations and requirements will be an advantage.

3. Strong communication, problem-solving, and coordination skills.

4. Ability to work independently while being a strong team player.

• Monday – Friday: 8am – 5pm

• Saturday: 8am – 12pm

14 Tuas Avenue 6

CS Manager

Responsibilities:

• Manage customer's requests and queries
• Handle clients' phone calls, emails, and correspondence
• Retrieve and assist Customer documents
• Assist in planning and organizing Customer Care
• Maintain filing systems, document organization, and general office administration as needed
• Handle information with utmost confidentiality and professionalism
• Streamline customer process
• Manage monthly KPI of cases
• Every Monday to Friday, 9am to 6pm

Benefits & Perks:

• Opportunities for career growth and personal development
• A supportive and collaborative work environment
• Monthly salary + AWS/Bonus
• Starting Salary of $2,000

Qualifications:

• Strong customer communication skills
• English and second language
• Proficient in Microsoft Office (Word, Excel, Outlook)

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

• Location: Hillview & Depot Road
• Salary: $2,400 - $2,700
• Performance Bonus
• 18 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm