528 Hospitality & Tourism jobs in Singapore

Required to coordinate and manage both minor and major golf events. He/she will facilitate effective communications between members, golfing committee and the management on golf activities, operations and golf events.

Job Roles & Responsibilities:

• Assist Club’s members to secure private golf event, inclusive of F&B arrangement.
• Coordinate with the respective departments for the preparation of the golf event and meal arrangement.
• Ensure all enquiries pertaining to the golf tournaments & F&B are answered timely and accurately.
• Provide proposal for golf events and Food & Beverage.
• Work with Banquet Team for all private golf meal arrangements.
• Ensure that revenue budgets and KPIs are met.
• Organize and manage Club’s events and private competitions for Island and Bukit location.
• Any other duties that may be assigned from time to time.

Employee Benefits (Full Time)
• AWS & Variable Bonus
• Lunar New Year Hong Bao
• Annual Leave, Family Care Leave & Birthday Leave
• Flexible, Dental Benefits & Duty Meals
• Employee Referral Fees
• Employee Privilege Discount at F&B and retail outlets/Birthday gifts vouchers
• Training and development opportunities
• Usage of Club’s sports & recreational facilities

The incumbent is responsible to upkeep and maintain the hygiene standards and highest level of sanitation in the company by ensuring that all food served to guests and employees are free of microbiological, chemical and physical contamination. She or he will also require to ensure that all work areas conform to minimum requirements set by both company and local health authorities.

Responsibilities

• Implement critical control points system, procedures and corrective actions on personal hygiene of employees.
• Protective Measures : Require proper headgear and gloves in specific areas (cold kitchen, pastry, butchery, raw food handling) and restrict excessive jewelry in the kitchen.
• Health Monitoring : Ensure associates report illnesses and seek medical attention when needed.
• Cleanliness Protocols : Maintain cleanliness in hand wash areas and changing rooms.
• Implement critical control points and works with Engineering team on the preventive maintenance as well as rectification plan for F&B premises.
• Kitchen Access & Food Safety : Restrict kitchen access to authorized staff and separate raw and cooked food preparation areas.
• Cleanliness & Maintenance : Ensure all kitchen surfaces, equipment, and structures (floor, ceiling, drainage, etc.) are clean, functional, and free of wooden materials.
• Waste & Pest Control : Maintain covered, regularly emptied waste containers and implement an organized pest prevention system.
• Hygiene Practices : Maintain high hygiene standards in staff washrooms and follow an effective cleaning schedule throughout the kitchen.
• Communication Protocols : Report maintenance issues to the Chief Engineer, hygiene problems to the Chief Steward, and unsafe practices to the Executive Chef.
• Implement Cooking, Storage and Serving control points
• Food Safety Procedures : Strictly follow raw and cooked food segregation, proper cooking time/temperature controls, rapid chilling, and hot holding practices.
• Hygiene & Sanitation : Regularly perform sanitizing and disinfection procedures; dispose of unconsumed food immediately.
• Communication Duties : Coordinate with the Executive Chef for food preparation issues and the Chief Steward for cleanliness and sanitation concerns.
• Conduct regular inspection of F&B premises with Executive Chef and Chief Engineer.
• Conduct weekly review of outstanding issues and meeting minutes with Hygiene Committee.
• Involvement in employees' Food Safety training and other relevant hygiene related topics.
• Documentation & Reporting : Maintain weekly checklists and compile monthly reports on food safety training, lab tests, and supplier audits.
• Audit & Compliance : Ensure audit processes are carried out with integrity, confidentiality, and provide actionable recommendations.
• Management Communication : Keep top management informed about high-risk areas and necessary improvements to prevent food-borne illnesses.
• To carry out any other task as assigned by the Senior Management team .

Requirements:

• Minimum 2–3 years of experience in a similar role in the hospitality or F&B industry.
• Experience managing audits, SOPs, and regulatory inspections (e.g., by NEA or SFA).
• Mandatory: WSQ Food Hygiene Officer Course certification. Certification in HACCP or ISO 22000 is highly preferred.
• Deep understanding of food safety regulations (e.g., SFA/NEA guidelines).
• Ability to develop and implement HACCP plans , sanitation procedures, and food hygiene training.
• Strong documentation, analytical, and communication skills.
• Meticulous, with high attention to detail.
• Ability to handle confidential audit and testing data.
• Good team player and individual contributor.
• Able to work in fast paced environment and meeting tight deadlines.

Overview

Hotel Manager Mandarin Oriental, Singapore is looking for a Hotel Manager to join our team.

Based at Mandarin Oriental, Singapore, the Hotel Manager is responsible for the hotel’s overall operations and reports to the General Manager.

• Oversee the overall operations of the hotel, including Food & Beverage, Rooms, Spa, Engineering, and Security (FLHSSE).
• Prepare strategic business plans and budgets for the hotel.
• Ensure the implementation and maintenance of all operational quality standards.
• Execute all operational and strategic initiatives, providing feedback and suggesting alternatives where necessary.
• Handle guests’ complaints; ensure timely rectifications of service standards when needed.
• Develop and implement strategies to enhance hotel operations, proposing solutions to operational challenges and improving guest service quality and colleague productivity.
• Collaborate with the Director of L&D to create and update training plans across all operational areas, taking into account hotel KPIs, guest feedback, and service audit results.

• Current Hotel Manager in an international 5-star luxury hotel
• Minimum 10 years of managerial experience as Head of Department or Executive Committee member in a 5-star luxury hotel
• Previous working experience across different cities
• Possess a diploma or bachelor’s degree in hospitality management
• Familiar with Forbes and LQA quality standards

• Learning & Development: Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the MO family, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness: Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans: When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Overview

DIVISION DESCRIPTION:

Corporate and Workplace Solutions provides solutions supporting the operations of the firm to maximise the efficiency and productivity of our people. We strive to build great workplace solutions and experiences for our people and clients, making sure every experience is delivered professionally and in a safe manner.

Corporate and Workplace Solutions includes the following pillars:

• Workplace Experience: Encompasses end-to-end strategic real estate work from transactions to facilities. Departments include On-Site Solutions (inclusive of Facilities Management, Hospitality Operations, and Document Management), Events, Client & Corporate Production, Real Estate Strategy, Real Estate Development, and Capital Management.
• Office of Global Security: Manages and implements arrangements for the protection of the firm’s personnel, physical security, fire safety and crisis management.
• Americas Key Regional Offices : Supports the firm in driving regional priorities and strategy in Dallas and Salt Lake City in partnership with local leadership.
• Chief Operating Officer (COO): Aligns division-wide functions to drive strategic cohesiveness, consistency and efficiency. Departments include CWS Management and CWS Engineering - which provides enabling engineering solutions supporting real estate and facilities management, on-site solutions, safety and security and CWS data and analytics.

Reporting to the APAC Hospitality lead, this role is part of the regional Hospitality team responsible for the commercial and operational oversight of the firm’s extensive Hospitality requirements. This includes, but are not limited to:

• Managing a portfolio of services under Hospitality Operations, broadly covering reception, conferencing, food services and ground transportation
• Managing selection & oversight of the third-party vendors who perform our operational services, ensuring that all work is performed in accordance with contractual commitments and deliver the best-in-class experience
• Ownership & control of a significant regional operating budget
• Active engagement with key stakeholder across the firm, to ensure our services are continuing to meet the evolving needs of the business
• Supporting the provision & strategy of various technology tools, used across our operations
• Ensuring operations meet the highest Health & Safety and food standards; adherence to audit protocols and risks are logged in the Vendor Risk Portal, and remediation plans are implemented in a timely manner
• Contribute to Real Estate projects, and drive Hospitality requirements supporting the design and operation of future amenity space
• Develop functional expertise across our portfolio of Hospitality Operations, in order to support business requirements, contribute to our service development strategy, and actively influence our commercial decision-making
• Actively contribute to the commercial governance of our Hospitality businesses – including the identification & execution of expense efficiency opportunities.

Qualifications

• Bachelor’s Degree
• Strong time management and the ability to multi-task
• Detail oriented and highly organized
• Excellent critical thinking and problem-solving skills
• Minimum 5 years’ experience as an operational manager with front of house experience; 5-star hotel is a plus
• Strong vendor management and client engagement skills
• Strong communication and interpersonal skills
• Innovative mindset that is acutely focused on improving the workplace experience

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We’re committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Join to apply for the Officer, Special Events & Promotions role at Marina Bay Sands .

Be part of our diverse and inclusive team.

• Assist and coordinating in planning and coordinating marketing events & promotion.
• Work with both internal and external stakeholders on casino marketing events and promotions; including budgetary requirements for special events.
• Coordinate special events media advertising corporate marketing to achieve desire results and impact of marketing events.
• Coordinate with entertainment department in support of casino marketing events.
• Assist on budget for events and promotions
• Assist in establishing special events & promotion pro-forma and post-event/ promotion evaluation.
• Assist manager in the overall coordination of event logistical support.
• Liaise with Legal Department for approval of regulatory requirement.
• Be able to identify marketing segments and plan events & promotions accordingly.
• Liaise with Audit department to ensure that all internal procedures are adhered to with the execution of each event & promotion.
• Assist & coordination with Manager and Officers to prepare emcee script for relevant events and promotion; and Emcee when needed.

• Degree / Diploma in Business Administration/ Marketing or relevant preferred

• 1 year relevant experience preferred

• Some experience in dealing with customer complaints and enquiries would be advantageous
• Some experience in coordination of special or promotional events.
• Event planning / organizing or hospitality experience will be advantageous
• Portray confidence and friendliness to attract customers/audience’s attention on stage and off stage.
• Display an outgoing personality with good communication and customer service skills
• Well-groomed, professional appearance with the ability to identify visual and aural cues
• Work inside and continuously maneuver in and around all areas of the casino with good manual dexterity
• Able to work on rotating shift in a fast-paced environment and stressful situation
• Able to work on irregular hours or shifts.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Duetto is looking for a collaborative self-starter to join our industry-leading technology team in helping our hotel customers achieve maximum profitability.

As Director of Hospitality Solutions, you will be responsible for supporting your regional sales team in a consultative and collaborative way in their pursuit of new business, up-selling and cross-selling opportunities by providing subject matter expertise, delivering compelling demos, assessing the technical feasibility of a proposed solution, removing any technical objections during the sales cycle, and developing strong internal and external relationships. It is important that you have a strong customer-centric mentality and a genuine curiosity for the breadth of the hospitality industry's challenges, along with the ability to match business solutions and technology by explaining them in a simple, easy to understand manner.

• Prepare and deliver value-based demonstrations highlighting our powerful platform ecosystem
• Be the trusted advisor for prospects and customers via product expertise, industry knowledge, workflow outlines, RFP responses, and product roadmap discussions
• Partner with sales to deliver on bookings by navigating complex, multi-stakeholder deal cycles with C-level executives
• Act as a liaison between Product, Sales, and Engineering, sharing customer feedback to help craft the product roadmap; build relationships with engineering, customer success, and other parts of the sales organization to increase technical and business expertise
• Deeply embedded in the product team including weekly calls, developing sales training materials, competitive intel, and product messaging
• Be the expert in the product by participating in ongoing training; continue to stay up to date in the trends of the hospitality industry to partner with marketing/sales enablement

• Understanding of complex customer business problems whilst mapping needs and systems to Duetto's suite of solutions
• In depth knowledge of hospitality technology landscape
• Solid oral and written communication and presentation skills with the ability to tell a compelling story and convey technical concepts to a mixed skill audience
• Enterprise SaaS and value-based sales experience is a plus
• 5+ years of revenue management experience and familiarity with the hospitality technology ecosystem
• English language is a requirement and additional languages are a plus
• Previous experience working with a Revenue Management system
• Practical experience in Duetto's application is a plus
• Must be open to travel up to 40%

Duetto delivers a suite of SaaS cloud-native applications for hospitality businesses to optimize every booking opportunity for greater revenue impact. The unique combination of hospitality experience and technology leadership drives Duetto to look for innovative solutions to industry challenges. The software as a service platform allows hotels, casinos, and resorts to leverage real-time dynamic data sources and actionable insights into pricing and demand across the enterprise. For more information, please visit

• Director

• Full-time

• Management and Manufacturing

• Technology, Information and Internet

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

• Improving on operations procedures.
• Managing a team of staff under various departments.
• Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.
• Checking all emails and OTA messages are being replied promptly within a day.
• Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.
• Checking no outstanding payments for in-house and check out guests.
• Ensuring accuracy of daily reports.
• Providing training to new joiners.
• Covering shift when necessary.
• Checking and monitor of inventory level.
• Sourcing of new supplier and reviewing existing suppliers and operators.

• Following up that all guest’s special request prior to check in and arrange accordingly.
• Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.
• Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.
• Bringing up online review ratings.

• Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.
• Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.
• Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.
• Tabulating month end staff rostering and incentives.

• Checking of guest rooms before guest arrival.
• Ensuring good communication between Housekeeping and Front desk Department.
• Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.
• Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

• Increasing ADR.
• Managing hotel room rates and allotments.
• Knowing OTAs and hotel rates and promotions.
• Managing hotel expenses.
• Hitting monthly hotel revenue target.
• Assisting in collections of any outstanding payments.

• Possesses a Degree or Diploma in Hospitality or equivalent.
• Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.
• Must possess integrity and drive.
• Proficient in Microsoft Office Applications.
• Must be highly independent and resourceful.
• Possess good communication and leadership skills.
• Able to correspond in writing with customers, suppliers and internal staff.
• Able to withstand work pressure and guests’ demands.

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

• Duxton Reserve Singapore, Autograph Collection
• Maxwell Reserve Singapore, Autograph Collection
• The Vagabond Club, a Tribute Portfolio Hotel
• The Serangoon Club, a Tribute Portfolio Hotel

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

• As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
• Comprehensive health insurance plan with the option to upgrade at subsidised corporate rates
• 2-night yearly staycation in any of the Garcha Group Hotels
• 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.
• Knowledge of procurement process example; RFQ, RFP, creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.
• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.
• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.
• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.
• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.
• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.
• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).
• Any other duties / tasks as requested by management.

• At least 3 year(s) of working experience in the position
• Experience or knowledge of basic financial administration is essential
• Proficiency in Microsoft Office, Opera PMS, Micros, GXP
• Highly developed organizational skills
• Possess initiative and pro-activeness
• Outstanding verbal and written communication skills
• Ability to handle sensitive information in a confidential manner

Join to apply for the VP, Head of Ops (Corp Travel) role at UOB

2 days ago Be among the first 25 applicants

Join to apply for the VP, Head of Ops (Corp Travel) role at UOB

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• This position is responsible for Operations management that demands a high level of coordination and organization skills.
• The Operations Head will ensure consistent best in class service delivery across all teams with specific customer retention goals.
• Responsible for meeting and exceeding consultant productivity targets & revenue goals while focusing on a continuous quest to reduce the cost of each client transaction.
• Providing leadership that promotes individual skill development through effective and consistent coaching and feedback, commitment to e-Peak process and an active involvement at all levels ensuring individual development plans are completed and acted upon.
• This role will be tasked with promoting, fostering and leading Team Leaders to provide a positive working environment in all locations Employee Engagement at point of arrival in all dimensions and encouraging individual initiative and feedback to create an environment of continuous improvement and quality service.
• This role will be accountable to ensure all large market teams are compliant with the UOBTP policies and procedures and required standards
  
  

• Minimum 10 years experience in Corporate Travel Industry.
• Preference for experience and knowledge of Amadeus system.
• Pleasant & patient and able to work under pressure & strong inter-personal skills.
• Experience in leading and managing others, coaching, leadership and motivational skills.
• Display highest level of integrity when dealing with customers, employees, etc.
• Good organizational and time management skills.
• Good communication and conflict resolution skills.
• Fluent spoken English, good written communication skills.
• Highly motivated & result-oriented and has a passion for challenges.
• Must be an excellent team player and focused on achieving team goals.
• Strong knowledge of Operation Automation.
  
  

• Seniority level Executive

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Banking

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