3,501 Hilton Hotels jobs in Singapore
Hotel Operations
Posted 9 days ago
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Hotel Operations Manager
Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations
Role Overview
The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.
What You’ll Be Doing
- Guest Services & Front Office:
- Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
- Handle guest feedback and complaints promptly and professionally.
- Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.
- Housekeeping & Maintenance:
- Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
- Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
- Track maintenance schedules and oversee preventive maintenance programs.
- Staff Management & Training:
- Lead, mentor, and develop department heads and line staff in operational departments.
- Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
- Schedule staffing based on occupancy and operational needs.
- Revenue Management, Budgeting & Cost Control:
- Assist in preparation and management of departmental budgets and forecasts.
- Monitor and control operating expenses while maintaining quality and service standards.
- Ensure compliance with procurement and inventory control procedures.
- Revenue management experience is a plus.
- Operational Efficiency & Standards:
- Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
- Ensure compliance with health, safety, and security regulations.
- Conduct regular inspections and audits of rooms, public areas, and back-of-house.
- Coordination & Communication:
- Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
- Collaborate with Sales, Marketing, and Finance teams as needed.
- Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
- Strong knowledge of front office, housekeeping, and maintenance operations.
- Flexibility to work on shifts, weekends, and public holidays when needed
- Excellent leadership and team management skills with the ability to motivate and develop staff
- A good command of spoken and written English
- Problem-solving skills
- Friendly, Honest, and Detail-oriented
Hotel Operations
Posted 13 days ago
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Hotel Operations Manager
Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations
Role overview:
The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.
What you’ll be doing:
1. Guest Services & Front Office:
- Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
- Handle guest feedback and complaints promptly and professionally.
- Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.
2. Housekeeping & Maintenance:
- Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
- Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
- Track maintenance schedules and oversee preventive maintenance programs.
3. Staff Management & Training:
- Lead, mentor, and develop department heads and line staff in operational departments.
- Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
- Schedule staffing based on occupancy and operational needs.
4. Revenue Management, Budgeting & Cost Control:
- Assist in preparation and management of departmental budgets and forecasts.
- Monitor and control operating expenses while maintaining quality and service standards.
- Ensure compliance with procurement and inventory control procedures.
- Revenue management experience is a plus.
5. Operational Efficiency & Standards:
- Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
- Ensure compliance with health, safety, and security regulations.
- Conduct regular inspections and audits of rooms, public areas, and back-of-house.
6. Coordination & Communication:
- Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
- Collaborate with Sales, Marketing, and Finance teams as needed.
What makes you a great fit:
- Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
- Strong knowledge of front office, housekeeping, and maintenance operations.
- Flexibility to work on shifts, weekends, and public holidays when needed
- Excellent leadership and team management skills with the ability to motivate and develop staff
- A good command of spoken and written English
- Problem-solving skills
- Friendly, Honest, and Detail-oriented
Hotel Operations
Posted today
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Hotel Operations Manager
Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations
Role Overview
The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.
What You’ll Be Doing
- Guest Services & Front Office:
- Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
- Handle guest feedback and complaints promptly and professionally.
- Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.
- Housekeeping & Maintenance:
- Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
- Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
- Track maintenance schedules and oversee preventive maintenance programs.
- Staff Management & Training:
- Lead, mentor, and develop department heads and line staff in operational departments.
- Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
- Schedule staffing based on occupancy and operational needs.
- Revenue Management, Budgeting & Cost Control:
- Assist in preparation and management of departmental budgets and forecasts.
- Monitor and control operating expenses while maintaining quality and service standards.
- Ensure compliance with procurement and inventory control procedures.
- Revenue management experience is a plus.
- Operational Efficiency & Standards:
- Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
- Ensure compliance with health, safety, and security regulations.
- Conduct regular inspections and audits of rooms, public areas, and back-of-house.
- Coordination & Communication:
- Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
- Collaborate with Sales, Marketing, and Finance teams as needed.
- Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
- Strong knowledge of front office, housekeeping, and maintenance operations.
- Flexibility to work on shifts, weekends, and public holidays when needed
- Excellent leadership and team management skills with the ability to motivate and develop staff
- A good command of spoken and written English
- Problem-solving skills
- Friendly, Honest, and Detail-oriented
Hotel Operations
Posted today
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Hotel Operations Manager
Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations
Role overview:
The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.
What you’ll be doing:
1. Guest Services & Front Office:
- Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
- Handle guest feedback and complaints promptly and professionally.
- Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.
2. Housekeeping & Maintenance:
- Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
- Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
- Track maintenance schedules and oversee preventive maintenance programs.
3. Staff Management & Training:
- Lead, mentor, and develop department heads and line staff in operational departments.
- Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
- Schedule staffing based on occupancy and operational needs.
4. Revenue Management, Budgeting & Cost Control:
- Assist in preparation and management of departmental budgets and forecasts.
- Monitor and control operating expenses while maintaining quality and service standards.
- Ensure compliance with procurement and inventory control procedures.
- Revenue management experience is a plus.
5. Operational Efficiency & Standards:
- Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
- Ensure compliance with health, safety, and security regulations.
- Conduct regular inspections and audits of rooms, public areas, and back-of-house.
6. Coordination & Communication:
- Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
- Collaborate with Sales, Marketing, and Finance teams as needed.
What makes you a great fit:
- Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
- Strong knowledge of front office, housekeeping, and maintenance operations.
- Flexibility to work on shifts, weekends, and public holidays when needed
- Excellent leadership and team management skills with the ability to motivate and develop staff
- A good command of spoken and written English
- Problem-solving skills
- Friendly, Honest, and Detail-oriented
Hotel Operations
Posted today
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re
living our mission
and growing our homes in South Korea and Japan.
Believing in the
power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace
being human
in a driven and
result focused
environment to
make things happen
and ensure the dream becomes a reality.
Working in our Singapore office at Pearl’s Hills terrace, means being surrounded by a unique blend of traditional charm and modern energy. With historic landmarks, cozy cafes, and cultural spots nearby, our office offers an inspiring environment that enhances creativity and productivity.
Come
enjoy the journey
with us and become a Cove Superstar!
Job Title: Hotel Operations Manager
Job Type: Full-time
Start Date: ASAP
Location: Singapore
Reports To: Head of Operations
Role overview:
The Hotel Operations Manager is responsible for overseeing and ensuring the smooth day-to-day running of hotel operations, focusing on guest satisfaction, staff performance, and operational efficiency. The role requires strong leadership, problem-solving skills, and attention to detail to deliver an exceptional guest experience while maintaining operational standards and cost controls.
What you’ll be doing:
1. Guest Services & Front Office:
Supervise front office, concierge, reservations, and bell services to ensure efficient check-in/check-out processes and guest satisfaction.
Handle guest feedback and complaints promptly and professionally.
Monitor guest satisfaction scores (e.g., online reviews, surveys) and drive improvement plans.
2. Housekeeping & Maintenance:
Oversee housekeeping operations, ensuring rooms and public areas are cleaned to brand standards and maintained properly.
Coordinate with maintenance/engineering teams to ensure all equipment and facilities are in good working condition.
Track maintenance schedules and oversee preventive maintenance programs.
3. Staff Management & Training:
Lead, mentor, and develop department heads and line staff in operational departments.
Conduct regular performance reviews and implement training programs to enhance service delivery and staff motivation.
Schedule staffing based on occupancy and operational needs.
4. Revenue Management, Budgeting & Cost Control:
Assist in preparation and management of departmental budgets and forecasts.
Monitor and control operating expenses while maintaining quality and service standards.
Ensure compliance with procurement and inventory control procedures.
Revenue management experience is a plus.
5. Operational Efficiency & Standards:
Implement and monitor standard operating procedures (SOPs) to ensure consistency and efficiency.
Ensure compliance with health, safety, and security regulations.
Conduct regular inspections and audits of rooms, public areas, and back-of-house.
6. Coordination & Communication:
Act as a key liaison between departments to ensure seamless guest experiences and smooth operations.
Collaborate with Sales, Marketing, and Finance teams as needed.
What makes you a great fit:
Minimum 2 years of experience in a managerial role within the hospitality industry (hotel, serviced apartments, or similar settings)
Strong knowledge of front office, housekeeping, and maintenance operations.
Flexibility to work on shifts, weekends, and public holidays when needed
Excellent leadership and team management skills with the ability to motivate and develop staff
A good command of spoken and written English
Problem-solving skills
Friendly, Honest, and Detail-oriented
#J-18808-Ljbffr
Hotel Operations Manager
Posted 7 days ago
Job Viewed
Job Description
Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
JOB SUMMARY
Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CORE WORK ACTIVITIES
Supporting Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Supporting Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets at least semi annually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
• Assists in performing required annual Quality audit with GM.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
Other Tasks
• Any other tasks as assigned by management.
#J-18808-LjbffrHotel Operations Manager
Posted 11 days ago
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Head of Operations
Job-Type: Full-time
Reports To: Country Director of Commercial & Strategy
Location: Jakarta, Indonesia
What you’ll be doing:
- key member of the Cove Indonesia cross functional leadership team
- managing the operations team, motivating and building a strong working culture as well and measuring and managing individual and team performance to achieve the company objectives
- working in partnership with the tech team to design, develop and deploy technologies that improve the efficiency of our operations
- owning the opex budget, maintaining tight controls and identifying projects and work streams to increase efficiencies through vendor management, maintenance initiatives etc.
- owning the ops S,G&A budget to ensure that we can decouple manpower cost growth from revenue growth and therefore progress towards greater levels of profitability whilst still maintaining strong levels of customer service
- owning the capex budget and working on continued efficiencies on our spend per room acquired through supplier partnerships and other procurement initiatives, financing
- grow the analytics capabilities of the team to ensure that we have more comprehensive and accurate tracking of key operational efficiency and customer services metrics and a structured format for reporting
- handling escalated tenant complaints or high-risk issues and working with the team to resolve them in the best way possible for Cove
- ensuring that the team is well structured and operating with excellence through the development of robust SOPs, training and adequate supervision/management structures
- establishing and deploying Cove’s standard of service and building a customer focused mindset throughout the organisation
- ensuring that we maintain positive and constructive relationships with our landlords so that we can run the properties to agreed Cove standards
- ensuring that property onboarding is done on time, in budget and in accordance with any necessary safety and property regulations
What makes you a great fit:
- Strategic thinking
- Commercial acumen
- People management and leadership skills
- Self-motivated and takes responsibility
- Analytically minded
- Ability to be flexible deal with ambiguity
- Attention to detail
- Customer focus
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Hotel Operations Manager
Posted today
Job Viewed
Job Description
Cove started with renting coliving spaces. Now we’ve expanded to more than just coliving spaces, providing flexibility for comfortable and enjoyable long term or short term stays in our beautiful properties. With over 6000 rooms across Singapore and Indonesia, we’re living our mission and growing our homes in South Korea and Japan.
Believing in the power of a team , we aim to build the leading tech flexible living platform in Asia Pacific, providing high quality and community-centric accommodations. Here we also encourage authenticity and fun to fully embrace being human in a driven and result focused environment to make things happen and ensure the dream becomes a reality.
With an office located in the bustling Blok M area, our Jakarta office is easily accessible by public transport and surrounded by a wide array of trendy eateries, creating an ideal environment for work-life balance and convenience.
Come enjoy the journey with us and become a Cove Superstar!
Job Title: Head of Operations
Job-Type: Full-time
Reports To: Country Director of Commercial & Strategy
Location: Jakarta, Indonesia
What you’ll be doing:
- key member of the Cove Indonesia cross functional leadership team
- managing the operations team, motivating and building a strong working culture as well and measuring and managing individual and team performance to achieve the company objectives
- working in partnership with the tech team to design, develop and deploy technologies that improve the efficiency of our operations
- owning the opex budget, maintaining tight controls and identifying projects and work streams to increase efficiencies through vendor management, maintenance initiatives etc.
- owning the ops S,G&A budget to ensure that we can decouple manpower cost growth from revenue growth and therefore progress towards greater levels of profitability whilst still maintaining strong levels of customer service
- owning the capex budget and working on continued efficiencies on our spend per room acquired through supplier partnerships and other procurement initiatives, financing
- grow the analytics capabilities of the team to ensure that we have more comprehensive and accurate tracking of key operational efficiency and customer services metrics and a structured format for reporting
- handling escalated tenant complaints or high-risk issues and working with the team to resolve them in the best way possible for Cove
- ensuring that the team is well structured and operating with excellence through the development of robust SOPs, training and adequate supervision/management structures
- establishing and deploying Cove’s standard of service and building a customer focused mindset throughout the organisation
- ensuring that we maintain positive and constructive relationships with our landlords so that we can run the properties to agreed Cove standards
- ensuring that property onboarding is done on time, in budget and in accordance with any necessary safety and property regulations
What makes you a great fit:
- Strategic thinking
- Commercial acumen
- People management and leadership skills
- Self-motivated and takes responsibility
- Analytically minded
- Ability to be flexible deal with ambiguity
- Attention to detail
- Customer focus
Hotel Operations Manager
Posted today
Job Viewed
Job Description
Marriott Hotels:
· Duxton Reserve Singapore, Autograph Collection
· Maxwell Reserve Singapore, Autograph Collection
· The Vagabond Club, a Tribute Portfolio Hotel
· The Serangoon Club, a Tribute Portfolio Hotel
Restaurants & Bars:
· Yellow Pot, Anouska's (Duxton Reserve)
· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
· GupShup (The Serangoon House)
Garcha Group Benefits:
· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide
· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey
· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates
· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore
· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels
JOB SUMMARY
Supports the successful execution of all operations in Duxton Reserve hotel operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.
CORE WORK ACTIVITIES
Supporting Operations Team
• Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
• Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths.
• Assists in ensuring that the team has the capabilities to meet expectations.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.
Supporting Property Operations Function(s)
• Follows property specific second effort and recovery plan.
• Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
• Takes proactive approaches when dealing with employee concerns.
• Extends professionalism and courtesy to employees at all times.
• Communicates/updates all goals and results with employees.
• Meets at least semi annually with staff on a one-to-one basis.
• Assists/teaches the team scheduling against guest and hours/occupied room goals.
• Performs hourly job functions as needed.
Managing and Monitoring Activities that Affect the Guest Experience
• Provides excellent customer service by being readily available/approachable for all guests.
• Takes proactive approaches when dealing with guest concerns.
• Extends professionalism and courtesy to guests at all times.
• Responds timely to customer service department request.
• Ensures all team members meet or exceed all hospitality requirements.
Assisting in Managing Profitability
• Assists in performing required annual Quality audit with GM.
• Ensures a viable key control program is in place.
• Understands financial statements, sales and activity reports, and other performance data.
Conducting Human Resources Activities
• Interviews and assists in making hiring decisions.
• Receives hiring recommendations from team supervisors.
• Ensures orientations for new team members are thorough and completed in a timely fashion.
Other Tasks
• Any other tasks as assigned by management.
#J-18808-LjbffrHotel Operations Supervisor
Posted today
Job Viewed
Job Description
The Role of a Duty Manager
Job Summary:We are seeking a highly skilled and experienced Duty Manager to oversee the smooth operation of our hotels and restaurants. This key position plays a vital role in ensuring exceptional guest experiences, handling complaints efficiently, supervising employees, maintaining quality standards, and coordinating activities with other departments.
Key Responsibilities:- Handling Guest Complaints:
- Supervising Employees:
- Maintaining Front Office Quality Standards:
- Coordinating Activities with Other Departments:
This is an excellent opportunity for a dedicated professional to take on a challenging role and make a significant impact in delivering outstanding service and results.
Requirements:- Exceptional Leadership Skills:
- Strong Communication and Interpersonal Skills:
- Ability to Work Under Pressure:
- Proven Problem-Solving Skills:
As a Duty Manager, you will have the opportunity to work in a dynamic environment, develop your skills, and progress in your career. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we would love to hear from you.
Note that this is not a job description but rather a set of guidelines to create the best possible job post text based on the input information. The actual job description should be reviewed by HR experts before being published.