9 Higher Education jobs in Singapore

Join to apply for the Customer Service Officer (Higher Education) role at TDCX

Join to apply for the Customer Service Officer (Higher Education) role at TDCX

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Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires, emails, live chats from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructivefeedbackson tool, resources,proceduresand guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation,maintenanceand continual improvement of the Quality Management System of TDCX.

• Minimum Higher Nitec or GCE A Level or Diploma in any field.
• Preferably with 3 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.

TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

Visit for more info.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service and Education
• Industries Airlines and Aviation, Higher Education, and Hospitality

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Reporting to the department head, this role will lead strategic internal and external communications initiatives for the IT division of a leading institution. It will drive the organisation's narrative, enhance its brand, and highlight the transformative role of technology in education and engagement.

Client Details

Our client is a distinguished higher education institution, recognised for its excellence in teaching, research, and innovation. The IT division delivers strategic technology initiatives that enable and enhance the institution's mission.

Description

• Develop and implement strategic internal and external communications plans in collaboration with the department head and IT leadership.
• Oversee and align communication and change management initiatives to support IT programmes and organisational goals.
• Lead and refresh social media, branding, and outreach activities to strengthen the IT division's profile and engagement.
• Curate and produce high-quality content for publications, media releases, press statements, and technology journals.
• Review and approve internal operational communications, ensuring clarity, consistency, and timeliness.
• Provide leadership, guidance, and mentorship to junior team members, fostering their growth and ensuring high performance.
• Support senior leaders with speeches, presentations, and mass communication for internal and external engagements.
• Plan and manage departmental events and engagement activities to foster community and showcase IT initiatives.
• Drive initiatives to enhance communication capabilities, brand awareness, and stakeholder engagement within and beyond the institution.

Profile

• Degree in Communications, New Media, or related field.
• 10+ years' relevant experience, with at least 5 in a leadership role.
• Strong expertise in internal and external communications within complex organisations.
• Excellent written, verbal, and stakeholder management skills.
• Proven ability to deliver strategic communications, change management, and impactful content.
• Experienced in mentoring and leading a small team effectively.

Job Offer

• Opportunity to shape the communications strategy of a high-impact IT division within a leading institution.
• Work in a collaborative and forward-thinking environment that values innovation and professional growth.
• Attractive benefits package, including generous annual leave, mental wellness and childcare days, and comprehensive insurance coverage.
• A leadership role with the scope to drive meaningful engagement and mentor a motivated team.

Michael Page International Pte Ltd (Company No. 199804751N) is acting as an Employment Agency in relation to this vacancy. To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Eunice Ho (Lic No: R24125003/ EA No.: 18S9099) on +65 64169811.

Reporting to the department head, this role will lead strategic internal and external communications initiatives for the IT division of a leading institution. It will drive the organisation's narrative, enhance its brand, and highlight the transformative role of technology in education and engagement.

Client Details

Our client is a distinguished higher education institution, recognised for its excellence in teaching, research, and innovation. The IT division delivers strategic technology initiatives that enable and enhance the institution's mission.

Description

• Develop and implement strategic internal and external communications plans in collaboration with the department head and IT leadership.
• Oversee and align communication and change management initiatives to support IT programmes and organisational goals.
• Lead and refresh social media, branding, and outreach activities to strengthen the IT division's profile and engagement.
• Curate and produce high-quality content for publications, media releases, press statements, and technology journals.
• Review and approve internal operational communications, ensuring clarity, consistency, and timeliness.
• Provide leadership, guidance, and mentorship to junior team members, fostering their growth and ensuring high performance.
• Support senior leaders with speeches, presentations, and mass communication for internal and external engagements.
• Plan and manage departmental events and engagement activities to foster community and showcase IT initiatives.
• Drive initiatives to enhance communication capabilities, brand awareness, and stakeholder engagement within and beyond the institution.

Profile

• Degree in Communications, New Media, or related field.
• 10+ years' relevant experience, with at least 5 in a leadership role.
• Strong expertise in internal and external communications within complex organisations.
• Excellent written, verbal, and stakeholder management skills.
• Proven ability to deliver strategic communications, change management, and impactful content.
• Experienced in mentoring and leading a small team effectively.

Job Offer

• Opportunity to shape the communications strategy of a high-impact IT division within a leading institution.
• Work in a collaborative and forward-thinking environment that values innovation and professional growth.
• Attractive benefits package, including generous annual leave, mental wellness and childcare days, and comprehensive insurance coverage.
• A leadership role with the scope to drive meaningful engagement and mentor a motivated team.

Michael Page International Pte Ltd (Company No. 199804751N) is acting as an Employment Agency in relation to this vacancy. To apply online please click the 'Apply' button. For a confidential discussion about this role please contact Eunice Ho (Lic No: R24125003/ EA No.: 18S9099) on +65 64169811.

• ead impactful communication initiatives at a leading global institution
• Well-rounded benefits to support you at work and beyond

Our client is a distinguished higher education institution, recognised for its excellence in teaching, research, and innovation. The IT division delivers strategic technology initiatives that enable and enhance the institution's mission.

• Develop and implement strategic internal and external communications plans in collaboration with the department head and IT leadership.
• Oversee and align communication and change management initiatives to support IT programmes and organisational goals.
• Lead and refresh social media, branding, and outreach activities to strengthen the IT division's profile and engagement.
• Curate and produce high-quality content for publications, media releases, press statements, and technology journals.
• Review and approve internal operational communications, ensuring clarity, consistency, and timeliness.
• Provide leadership, guidance, and mentorship to junior team members, fostering their growth and ensuring high performance.
• Support senior leaders with speeches, presentations, and mass communication for internal and external engagements.
• Plan and manage departmental events and engagement activities to foster community and showcase IT initiatives.
• Drive initiatives to enhance communication capabilities, brand awareness, and stakeholder engagement within and beyond the institution.

• Degree in Communications, New Media, or related field.
• 10+ years' relevant experience, with at least 5 in a leadership role.
• Strong expertise in internal and external communications within complex organisations.
• Excellent written, verbal, and stakeholder management skills.
• Proven ability to deliver strategic communications, change management, and impactful content.
• Experienced in mentoring and leading a small team effectively.

• Opportunity to shape the communications strategy of a high-impact IT division within a leading institution.
• Work in a collaborative and forward-thinking environment that values innovation and professional growth.
• Attractive benefits package, including generous annual leave, mental wellness and childcare days, and comprehensive insurance coverage.
• A leadership role with the scope to drive meaningful engagement and mentor a motivated team.

Contact

Eunice Ho (Lic No: R24125003 / EA no: 18S9099)

Quote job ref

JN-072025-6780653

Phone number

+

Michael Page International Pte Ltd | Registration No. 199804751N

• Lead impactful communication initiatives at a leading global institution
• Well-rounded benefits to support you at work and beyond

Our client is a distinguished higher education institution, recognised for its excellence in teaching, research, and innovation. The IT division delivers strategic technology initiatives that enable and enhance the institution's mission.

• Develop and implement strategic internal and external communications plans in collaboration with the department head and IT leadership.
• Oversee and align communication and change management initiatives to support IT programmes and organisational goals.
• Lead and refresh social media, branding, and outreach activities to strengthen the IT division's profile and engagement.
• Curate and produce high-quality content for publications, media releases, press statements, and technology journals.
• Review and approve internal operational communications, ensuring clarity, consistency, and timeliness.
• Provide leadership, guidance, and mentorship to junior team members, fostering their growth and ensuring high performance.
• Support senior leaders with speeches, presentations, and mass communication for internal and external engagements.
• Plan and manage departmental events and engagement activities to foster community and showcase IT initiatives.
• Drive initiatives to enhance communication capabilities, brand awareness, and stakeholder engagement within and beyond the institution.

• Degree in Communications, New Media, or related field.
• 10+ years' relevant experience, with at least 5 in a leadership role.
• Strong expertise in internal and external communications within complex organisations.
• Excellent written, verbal, and stakeholder management skills.
• Proven ability to deliver strategic communications, change management, and impactful content.
• Experienced in mentoring and leading a small team effectively.

• Opportunity to shape the communications strategy of a high-impact IT division within a leading institution.
• Work in a collaborative and forward-thinking environment that values innovation and professional growth.
• Attractive benefits package, including generous annual leave, mental wellness and childcare days, and comprehensive insurance coverage.
• A leadership role with the scope to drive meaningful engagement and mentor a motivated team.

Contact

Eunice Ho (Lic No: R24125003 / EA no: 18S9099)

Quote job ref

JN-072025-6780653

Phone number

+

Michael Page International Pte Ltd | Registration No. 199804751N

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and chats).
• Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
• Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
• Foster customer loyalty by providing exceptional service and paying close attention to details.
• Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of the company

Who are we looking for?

• Diploma or GCE ‘O’ Level with at least 3 years of experience in the Customer Service industry
• Effectively bilingual and articulate with a strong command of spoken and written English
• Proficient in MS Office applications with excellent keyboard skills
• Possess good customer handling skills with a positive mindset
• Team player who is able to adapt in a fast paced environment
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and multiple systems

Working Location: Bedok (100% onsite in office)

Working Hours: 8:30am to 7:30pm (Monday to Friday)

Remuneration Package: Basic Salary + Monthly KPI Incentive

Training Period: 4 weeks (Requires to pass certification)

Please note that only shortlisted candidate will be notified.