1,025 Helpdesk Support jobs in Singapore

Beyond Secure.

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit .

Location: Singapore
Employment Type: Full-Time
Start Date: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

• Provide first-level support to internal users primarily via email and occasionally over the phone.

• Log, track, and follow up on support tickets to ensure timely resolution.

• Escalate issues to the appropriate technical team when required.

• Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).

• Maintain accurate records of service requests and communications.

• Ensure a high level of customer service and follow-up.

• No prior technical background is required – training will be provided.

• Good communication and interpersonal skills.

• Detail-oriented and able to follow standard operating procedures.

• Basic understanding of computers and email systems is an advantage.

• Able to work independently and as part of a team.

• Singaporean only

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

Beyond Secure.
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit .

L1 Helpdesk Support

Location: Singapore

Employment Type: Full-Time

Start Date: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

Key Responsibilities

• Provide first-level support to internal users primarily via email and occasionally over the phone.
• Log, track, and follow up on support tickets to ensure timely resolution.
• Escalate issues to the appropriate technical team when required.
• Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).
• Maintain accurate records of service requests and communications.
• Ensure a high level of customer service and follow-up.

Requirements

• No prior technical background is required – training will be provided.
• Good communication and interpersonal skills.
• Detail-oriented and able to follow standard operating procedures.
• Basic understanding of computers and email systems is an advantage.
• Able to work independently and as part of a team.
• Singaporean only

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Data Security Software Products

Referrals increase your chances of interviewing at AvePoint by 2x

Get notified about new Help Desk Support Specialist jobs in Singapore .

Beyond Secure.

AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit .

L1 Helpdesk Support

Location: Singapore
Employment Type: Full-Time
Start Date: As soon as possible

Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.

Key Responsibilities:

• Provide first-level support to internal users primarily via email and occasionally over the phone.

• Log, track, and follow up on support tickets to ensure timely resolution.

• Escalate issues to the appropriate technical team when required.

• Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).

• Maintain accurate records of service requests and communications.

• Ensure a high level of customer service and follow-up.

Requirements:

• No prior technical background is required – training will be provided.

• Good communication and interpersonal skills.

• Detail-oriented and able to follow standard operating procedures.

• Basic understanding of computers and email systems is an advantage.

• Able to work independently and as part of a team.

• Singaporean only

Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice .

Beyond Secure.
AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to collaborate with confidence. Over 25,000 customers worldwide rely on the AvePoint Confidence Platform to prepare, secure, and optimize their critical data across Microsoft, Google, Salesforce, and other collaboration environments. AvePoint’s global channel partner program includes approximately 5,000 managed service providers, value-added resellers, and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit
L1 Helpdesk Support
Location:
Singapore
Employment Type:
Full-Time
Start Date:
As soon as possible
Are you someone who enjoys helping others and resolving basic IT issues? We are looking for a reliable and customer-oriented individual to join our team as an L1 Helpdesk Support. This role is ideal for someone with a service mindset and a willingness to learn, even without a technical background.
Key Responsibilities
Provide first-level support to internal users primarily via email and occasionally over the phone.
Log, track, and follow up on support tickets to ensure timely resolution.
Escalate issues to the appropriate technical team when required.
Assist with basic troubleshooting steps and common user issues (e.g., login problems, email access).
Maintain accurate records of service requests and communications.
Ensure a high level of customer service and follow-up.
Requirements
No prior technical background is required – training will be provided.
Good communication and interpersonal skills.
Detail-oriented and able to follow standard operating procedures.
Basic understanding of computers and email systems is an advantage.
Able to work independently and as part of a team.
Singaporean only
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Data Security Software Products
Referrals increase your chances of interviewing at AvePoint by 2x
Get notified about new Help Desk Support Specialist jobs in
Singapore .
#J-18808-Ljbffr

As the IT Helpdesk Technician, you will handle Level 1 issues on network, windows servers, linux unix and virtualisation tech including hyper-v, VMware within an ITIL based management environment. This is a 12 months contract (renewable) role.
Responsibilities:
First point of contact for phone calls and emails from customers and collect the relevant information to prioritise and categorise interactions.
Maintain a high level of customer satisfaction by owning issues (leveraging the wider resources to assist and following incidents through to resolution).
Maintain a thorough understanding of ITIL best practice.
Demonstrate ability to work effectively with minimum supervision and must have flexibility in accordance with the needs of the business.
Respond to automated detected events from monitoring systems, validate if the event represents an interesting event and collect relevant information to prioritise and categorise the incident.
Enter incident details and progress of incident resolution into the Incident tracking system.
Perform diagnostics on IT infrastructure including Routers, Switches, Firewalls, HP-UX, Linux, VMware, MS Windows Servers and Storage.
Undertake troubleshooting activities to either resolve the incident or identify the need for technical escalation.
Identify customer sensitive situations and instigate management escalation.
Ensure that the details of the incident and resolution are correctly recorded in the system.
Undertake other IT administration tasks.
Requirements:
Diploma in IT or related field.
Minimum three years experience in a similar role.
Professional certificate such as Networking, CCNA, ITIL, etc. would be an advantage.
Customer service oriented.
Working knowledge of networks (Routing, Switches, TCP/IP, Network Layers 1 to 7, troubleshooting).
Level 1 skills in a Server Operating System (e.g. MS Windows Server or Linux or HP UX).
Excellent communication skills (verbal, written and presentation).
Must be comfortable working in a fast-paced, demanding environment, under immense pressure.
Working hours: 12 hour rotating shift, work 2 days, rest 2 days; 8am to 8pm: 8pm to 8am.
Interested candidates are invited to send in your
Resume in MS Word Format
stating your past work experience and reasons for each leave.
We regret to inform that only shortlisted candidates will be notified.
#J-18808-Ljbffr

We are seeking a committed and customer-focused Helpdesk Support Specialist to provide first-level technical support across multiple channels.

• Opportunity to contribute to national-level digital services.
• Exposure to government IT operations and service delivery standards.
• Salary up to $3,000 + AWS.

Responsibilities:

• Respond to user queries via hotline, email, chatbot, online forms, portal, or case management systems.
• Perform basic troubleshooting based on established SOPs and user guides.
• Escalate unresolved issues to the next level of support and ensure timely resolution in accordance with Service Level Agreements (SLAs).
• Identify and escalate recurring issues or potential system gaps to the team lead for further investigation.

Requirements:

• Nitec/ Diploma in Computer Science, Information Technology, or a related field
• Minimum of 2 years of working experience in technical helpdesk operations.
• Prior experience in a government technology agency will be an added advantage
• Strong command of written and spoken English to support users effectively

Interested candidates may click on apply or apply via email to (indicating Job ID J58681 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

• At least a Diploma/Degree in Computer Science, Information System, Science, Engineering or Equivalent.

Required Competencies

1. Good knowledge of information technology, especially in the areas of SAP HCM ERP.
2. Strong writing and verbal communication skills.
3. Good team player, responsible and conscientious.
4. Resourceful, independent, responsive and pro-active.
5. Possess strong interest in investigating and identifying causes of issues, and able to propose solutions to rectify the issue.

Required Working Experience

1. At least 2 years of working experience in information technology.
2. Experience in SAP HCM ERP is preferred.
3. Experience in HR projects is preferred.

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $500 with mobile reimbursement claim max up to 80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.

Job Responsibilities

• Respond to IT requests from all emails, portal, and telephone within the agreed targets.

• Perform troubleshooting and initial diagnostics of assigned IT tickets, including remote connection to end user devices using remote access tools.

• Communicate clearly to users in a timely and polite manner and keep the end user-informed of the progress of IT requests at all appropriate times.

• Manage creation, modification, and deletion of users account management (FTP, Active Directory, file permissions) and perform clean-up projects of user profiles, files, email accounts.

• Supporting application such as Microsoft Lync/Skype for Business, conferencing tools such as GoToMeeting, Microsoft Outlook and email archiving tools.

• Provide basic PC installations and configuration tasks.

Job Requirement

• 2-3 years working experience in a computer related support or and IT operational environment.

• One or more recognised industry certification in PC, Network and Server support (Comptia A+, Server +, Network +, MCP in Windows 7/8/10/11).

• Good written and communication skills in English.

• Good interpersonal skills, with a focus on listening and questioning skills.

• Good problem-solving abilities and ability to work under own initiative.

• Maintain adequate knowledge of operating systems and application software.

• Experience with configuring and supporting any version of Windows Desktop (7, 8,10,11).

• Experience with configuring and supporting Microsoft Office 2013/2016 and/or Office 365.

• Some basis experience with supporting physical networking is desirable but not essential.

• Singaporean or Singapore PR is preferred.

Work Environment

• Office environment
• Must be able to work at customer’s site based on the assigned project deployments
• Work-life balance
• Flexible working arrangement
• Free access to office building facilities ie swimming pool, gym rooms, tennis court and BBQ pit

Salary Range : $2800 to $500 with mobile reimbursement claim max up to 80 and Corporate Grab transport account for travelling related to work purposes. There will be a 12 months' Service Commitment Bonus equivalent of 1 month salary.