876 Helpdesk Support jobs in Singapore

Join our team to manage admin tasks and provide first-level technician support in a friendly, fast-paced environment.

Customer Service Technician Support - Monday to Friday

Working Hours: 1:00 PM – 10:00 PM

Alternate Saturday - 9am to 9pm

Key Responsibilities:

• Filing, data entry, and document management
• Handling simple documentation for incoming/outgoing goods
• Providing first-level technician support and follow-up
• Assisting with ad-hoc admin tasks

We're Looking For:

• Basic computer skills (Excel, Word)
• Good communication & organization skills
• Responsible, detail-oriented, independent
• Immediate start preferred

**If you are shortlisted, training will be conducted on a weekday from 9:00 AM to 6:00 PM on your preferred day and time.

Apply now on MyCareersFuture

Position Overview

We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.

This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.

Key Responsibilities

Infrastructure & Network Support

Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.

Oversee back-end server operations to ensure optimal performance and reliability across all locations.

Security Management

Administer and manage anti-virus solutions, specifically Trend Micro and Apex One Office Scan systems.

Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.

Service Desk Operations

Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk-in requests, and both onsite and remote assistance.

Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.

Technical Support & Deployment

Manage front-end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.

Provide technical assistance for hardware and software setup, configuration, and problem resolution.

Asset & Vendor Management

Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment.

Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.

Documentation & Reporting

Create clear technical documentation and user manuals with step-by-step instructions.

Maintain work-in-progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.

Additional Support

Configure and support online video conferencing systems to facilitate effective communication across the organisation.

Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.

Required Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field
• Minimum 2-3 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows operating systems, particularly Windows 11
• Experience with network troubleshooting (LAN/WiFi)
• Familiarity with ITSM platforms and ticketing systems
• Knowledge of anti-virus management systems (Trend Micro preferred)
• Understanding of hardware and software troubleshooting methodologies

Preferred Qualifications

• Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
• Experience with server administration
• Knowledge of video conferencing systems
• Asset management system experience
• Previous experience in government or public sector environments

Key Competencies

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal abilities
• Customer service orientation with focus on user satisfaction
• Ability to work independently and manage multiple priorities
• Attention to detail and commitment to documentation
• Willingness to travel between multiple office locations
• Adaptability to changing technology environments

We are looking for HelpDesk Support Engineer and your role is defined as below:

Role

• Monitor and observe system alerts or out of the normal system behaviours.
• Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalate.
• Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
• Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
• Manage the life cycle of incident tickets from creation, update, escalation to closure.

Technical Skills required

• Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
• Work in teams of 12 hours rotation shifts that spans across weekends and public holidays.
• Able to follow documented work instructions and procedures.
• Strong written and verbal command of the English language.

Responsibilities:

Software Technical Services

• System software maintenance: Routine maintenance, installation, upgrades of Windows operating systems; using guides and configuration services,and system image creation and maintenance
• Application Software Services:OFFICE series software; IE series software and other business software systems installation, maintenance, and upgrades
• User Guidance Services:Resolve client issues with commonly used software operation, hardware problems encountered, and provide basic training
• Virus Protection Maintenance:Installation of antivirus software, updates for antivirus databases, and removal of viruses from client terminals

Hardware Maintenance Content

• Hardware installation, debugging, network configuration, peripheral installation, and driver installation
• Detection, localization, and troubleshooting of hardware faults
• Providing hardware repair and delivery services
• Ensuring stable operation of hardware (hard drives, motherboards, memory, etc.) through routine maintenance to extend hardware lifespan
• Providing irregular guidance and training on hardware usage, software operation, and internet use based on customer needs and actual conditions to enhance customers' computer skills and efficiency
• Assisting in the numbering and registration of existing equipment, and compiling statistics on maintenance rates and costs

Network Issues

• Terminal network connections
• Terminal network troubleshooting
• Network connections and troubleshooting from switches to terminals
• Support of Office Network, Shared Drive, Wireless, and VPN connectivity

Helpdesk Service Content

• Handle tickets assigned by the Call Center and complete them on time
• Address other Helpdesk tasks as per the client's work arrangements

Requirements:

• Possess a college diploma or bachelor's degree in computer science or a related field, minimum 2 years of relevant work experience.
• Familiar with various Windows operating systems, printing systems and computer hardware (desktop computers, laptops, etc.)
• Familiar with general network hardware and capable of performing basic troubleshooting and configuration tasks
• Ability to support Office Network, Shared Drive, Wireless, and VPN connectivity
• Familiar with the configuration of various application software
• Have good communication skills and the ability to plan and organize work.

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a) Incident and Problem Management:

(i) Application Support

* Install other 3-party applications upon request

* Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.

* Making support request to issues related to Microsoft Office 365 platform.

* Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.

* Escalation to L2 Support.

(ii) General Support

* Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

* Printer Related Support: Install, Configure, Escalate to Vendor.

* Monthly Random Laptop Checks

* User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

* Corporate SIM Card assignment, maintain Mobile number listing.

(iii) Network Support

* Fault reporting: VPN, Internet Connection

* Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

* Meraki Device Admin, device whitelisting, blacklisting, etc.

* Sophos Central Admin, Device and user group assignment, etc.

* Ruckus Admin, reset Ruckus APs, adjust settings, etc.

* Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

(iv) Cybersecurity Support

* Send Staff Advisory

* Create KnowBe4 User

* Daily Firewall Security Checks

* Daily Sign-In Checks

(v) 3CX Support

* Assign extension, install and configure 3CX app, maintain extension listing etc

b) Asset Management:

* Asset Issuance, Loan Issuance, Track and maintain asset listings.

* To assist in stock-taking exercise, if required.

* Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

c) Service Progress Reports

* Daily Sign-In Logs Report

* Daily Firewall Security Checks Report

* Daily Helpdesk Ticket Report

* Weekly Helpdesk Ticket Report

* Monthly Helpdesk Ticket Report

* Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff

* Yearly User Licensing Report

* Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.

* Monthly First Response Time Report (Amount of time between a support

ticket submission and the first response from the helpdesk)

* Monthly Resolution Time Report (Time it takes to resolve an issue)

Roles and Responsibilities

First-Level Troubleshooting:

The Help Desk must provide first-level troubleshooting for issues, diagnosing software or hardware failures and determining the root cause of problems.

Once the root cause is identified, the Help Desk is responsible for resolving the issue or escalating it to second or higher-level support staff if needed.

Liaising with Third-Party Vendors:

If the equipment is under warranty or a maintenance contract, the Help Desk is expected to coordinate with third-party vendors for the replacement of parts or rectification of faults.

Competency Level

a) Good at Operating Systems and Desktop Support (Microsoft Windows)

b) Be able to speak clear and good conversational English

c) Possess good telephony skills

d) Understanding Computer Hardware and Peripherals

e) Network Fundamentals and Troubleshooting

f) Essential Cybersecurity knowledge

g) IT Service Management and Help Desk Operations

Job Type: Full-time

Pay: $3, $3,150.00 per month

Work Location: In person

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback, making a direct impact on both operations and service quality. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibility:

System Monitoring and Incident Management

• Monitor and observe system alerts or unusual system behaviours.
• Follow incident isolation procedures to identify and verify faults before applying problem resolution scripts or escalating issues.
• Manage the full lifecycle of incident tickets, from creation and updates to escalation and closure.
• Perform post-change system health checks to ensure changes do not cause undesirable behaviours.

Reporting and Documentation

• Consolidate records for reporting, monitoring, analytics, or audit purposes.
• Maintain accurate documentation of incidents, system changes, and operational procedures.

Operational Improvement

• Review and verify the accuracy of operational scripts, and suggest improvements.
• Contribute to continuous improvement initiatives to enhance system reliability and operational efficiency.

Must Have

• A Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Must have 2–5 years of relevant experience.
• Willingness to work in 12-hour rotational shifts, including weekends and public holidays.
• Ability to follow documented work instructions and procedures accurately.
• Good written and verbal command of English.
• Basic understanding of IT systems and troubleshooting principles.

Good to Have:

• Experience with Singapore Government Project will be advantageous.
• Experience in customer service or a technical support role is preferred.
• Knowledge of cloud-based environments (e.g., AWS, Azure) is an added advantage.
• Knowledge handling ticketing system (e.g., JIRA, SNOW) is an added advantage.

Certificate Preferred:

• Must have ITIL 4 Foundation certification.

At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability. In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly. You will also contribute to continuous improvement by reviewing scripts and providing feedback, making a direct impact on both operations and service quality. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibility:

End-User Computing & IT Support

• Provide daily IT support to staff via email, phone, remote access, and in person at the HQ and site offices.
• Troubleshoot and fix computer issues, including hardware, software, and network problems.
• Set up and support laptops, desktops (Windows 11), printers, and video conferencing systems.
• Ensure all helpdesk tickets are resolved quickly and properly logged in the system.
• Create and update simple user guides and IT documentation.

System & Database Administration

• Help set up and maintain company databases (MySQL, PostgreSQL, MongoDB).
• Monitor database and server performance and make improvements when needed.
• Perform regular backups and support recovery processes in case of system issues.
• Apply software updates and security patches for both systems and databases.

Security & Asset Management

• Assist in managing antivirus software and ensuring all devices are protected.
• Help keep IT equipment records up to date, including tagging and asset disposal.
• Work with vendors on equipment setup, repair, and maintenance.

Reporting and Documentation

• Maintain up-to-date WIP and incident resolution reports.
• Create user-facing technical guides and contribute to internal runbooks for consistent issue resolution.

User Support & Experience

• Provide first-line support for applications used across agencies (email, productivity suites, collaboration tools).
• Proactively identify recurring issues and suggest improvements to knowledge base or processes.

Compliance & Security Alignment

• Ensure patching, antivirus, and system updates align with IM8 and government security standards.
• Participate in endpoint security audits and compliance checks.

Collaboration & Stakeholder Engagement

• Liaise with government agencies, vendors, and internal teams to resolve escalated issues.
• Provide feedback to improve ITSM workflows and escalate systemic issues for root cause analysis.

Must Have

• A Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
• Must have 2–5 years of relevant experience in IT support or database administration
• Willingness to work in 12-hour rotational shifts, including weekends and public holidays.
• Ability to follow documented work instructions and procedures accurately.
• Good written and verbal command of English.
• Basic understanding of databases (MySQL, PostgreSQL, MongoDB).
• Basic understanding of IT systems and troubleshooting principles.

Good to Have:

• Experience with Singapore Government Project will be advantageous.
• Experience in customer service or a technical support role is preferred.
• Knowledge of cloud-based environments (e.g., AWS, Azure) is an added advantage.
• Knowledge handling ticketing system (e.g., JIRA, SNOW) is an added advantage.

Certificate Preferred:

• Must have ITIL 4 Foundation certification.

• Monitor and respond to system alerts and abnormal behaviours.
• Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.
• Consolidate records for reporting, monitoring, analytics, and audit purposes.
• Perform system health checks after changes to ensure stability and prevent issues.
• Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.

• Good experience in IT helpdesk or support engineering.
• Strong knowledge of incident management processes and ITIL practices.
• Familiarity with system monitoring tools and troubleshooting procedures.
• Ability to work in a fast-paced environment with strong problem-solving skills.

Job Description:-

Escalation to L2 Support. General Support

Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.

Printer Related Support: Install, Configure, Escalate to Vendor.

Monthly Random Laptop Checks

User Administration: Staff On-boarding, Staff Off-boarding, Password Reset, Group email, Microsoft Admin Portal, Entra Admin Center, Intune, Azure AD, etc.

Corporate SIM Card assignment, maintain Mobile number listing.

Network Support

Fault reporting: VPN, Internet Connection

Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network (VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.

Meraki Device Admin, device whitelisting, blacklisting, etc.

Sophos Central Admin, Device and user group assignment, etc.

Ruckus Admin, reset Ruckus APs, adjust settings, etc.

Cisco Email System support, e.g. Blacklist or whitelist domain, Email tracing, Email policies settings, etc.

Cybersecurity Support

Send Staff Advisory

Create KnowBe4 User

Daily Firewall Security Checks

Daily Sign-In Checks ( 3CX Support, Asset Management)

Asset Issuance, Loan Issuance, Track and maintain asset listings.

To assist in stock-taking exercise, if required.

Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.

Requirements:-

• Diploma Holders in IT
• Experience in Helpdesk Support is preffered

• Date Posted

September 6, 2025
- Location

Islandwide
- Offered Salary:

$2800 - $3000 / month
- Experience

1
- Qualification

Diploma
- Position Level

Executive
- Number Of Vacancies

5