3,753 Helpdesk Specialist jobs in Singapore

Job Description:

• Act as the main point of contact between customers and the workshop, ensuring clear and efficient communication.
• Coordinate the workflow between customers, technicians, and the parts team to support smooth service operations.
• Liaise with technicians to provide timely and accurate vehicle status updates to customers.
• Apply automotive knowledge, along with strong negotiation and problem-solving skills, to resolve issues effectively.
• Stay calm under pressure and handle difficult situations with professionalism and confidence.

Requirement:

• GCE " N" level with more than 2+ year working experience

Additional Information:

• Up to $3200
• Mon – Fri, 9am-6pm; Sat: 9am-3pm (Not Mandatory)
• Located in Ubi

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.

• Handle customer enquiries
• Provide quotations & billing to customers
• Coordinate with warehouse, transport, and port teams for smooth operations.
• Ensure all port operations related documents details are in order
• Sorting and filing of documents
• Ensuring smooth daily operations for transport department's
• Any other ad hoc duty from the HOD/ Manager.

Requirements:

• Nitec / Diploma in Logistics, Supply Chain, or related field.
• Basic knowledge of port and logistics operations.
• Good communication and teamwork skills.
• Able to work in a fast-paced environment.
• Customer-oriented and attentive to details.

About the role

Vanguard Logistics Services (Singapore) Pte Ltd is seeking motivated and experienced Seafreight Customer Service professional to join our dynamic team. In this full-time role, you will be responsible for providing exceptional customer service experience and support to our clients.

What you'll be doing

• Manage and respond to customer inquiries and requests related to seafreight shipments
• Coordinate with internal teams and external partners to facilitate seamless freight forwarding services
• Prepare and process relevant documentation for seafreight shipments
• Monitor shipment status and provide proactive updates to customers
• Assist with the resolution of any issues or concerns that may arise during the shipping process
• Maintain accurate records and data related to customer accounts and shipments
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

Customer Service

• Minimum 2 years of Customer Service experience in NVOCC or freight forwarding
• Strong understanding of seafreight operations and documentation requirements
• Excellent communication and interpersonal skills to effectively interact with customers
• Proficient in data entry
• Ability to multitask, prioritize and work under pressure to meet deadlines
• Demonstrable problem-solving and analytical skills
• Strong attention to detail and commitment to delivering high-quality service

What we offer

At Vanguard Logistics Services, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health insurance coverage
• Opportunities for professional development and career advancement
• Flexible work arrangements to maintain a healthy work-life balance
• Team-building activities and social events

About us

Vanguard Logistics Services is a leading global NVOCC, freight consolidation service provider. With a strong presence in the Commonwealth Central Region, we pride ourselves on delivering reliable and efficient services to our clients. Our team of dedicated professionals is driven by a commitment to innovation, customer satisfaction, and sustainability.

If you're ready to join a dynamic and forward-thinking organization, apply now for the Seafreight Customer Service role at Vanguard Logistics Services.

Responsibilities:

Handle customers' inquiries & requirements via email or phone.

Schedule and assign jobs to drivers.

Daily email of sign POD

Perform data entry by using WMS

Generate picking & packing list by using WMS

Submit weekly / monthly inventory reports to customers by using WMS

Preparation of necessary documents as and when is required

Communicate & coordinate with internal and external stakeholders

Requirement

Knowledge & Usage of Microsoft office

Language Knowledge of Read, Write & Spoken: English & Mandarin

Completed vaccinations

Able to work OT when is required

Passion for continuous learning and personal growth

Working Hours

5.5 working days.

Mon – Fri 8am – 5pm / Sat 8am -12noon.

Responsibilities:

• To make phone calls, send reminders and to communicate with customers for all repayment matters
• To send out over due notices for customers who may have missed repayments
• To be able to listen and understand customers' situation well in order to suggest a solution or a suitable payment plan
• To identify, recover and keep track of assigned accounts for outstanding debts
• To investigate and resolve any discrepancies for the customers
• To build good and lasting relationships with customers to avoid future issues
• To follow-up closely with customers for payment
• To provide clear and coherent explanation of loan contract terms, products and details to customers
• To answer customers' queries and to explain loan procedures over the phone
• To help in administrative duties such as photocopying and filing when necessary

Requirements:

• Education: Minimum N Level certification.
• Experience: At least 5 years of relevant working experience. In-house training will be provided.

• Skills:

• Proficient in PC usage.

• Strong communication and interpersonal skills.
• Ability to communicate effectively with Chinese-speaking customers.

• Attributes:

• Friendly, open-minded, and positive attitude.

• Self-motivated and diligent with attention to detail.

Working Hours: 10am - 7pm | 5 working days

*1 Off day on Weekday, 1 Off day on Sunday(fixed).

Responsibilities

• To coordinate with local customers in shipping arrangements and shipping documentation, as well as with overseas agents and customers.
• Candidates need to liaise with customers to prepare shipping documents and arrange shipping-related matters.
• Candidates require to do bill of lading, permit .,etc

Join Clarus Marketing Pte Ltd as a full-time Customer Service Executive We are looking for individuals who are passionate about helping people, able to handle inquiries with professionalism, and keen to grow their career in a dynamic team.

• Handle customer inquiries through phone, email, and chat
• Provide accurate product and service information
• Resolve issues promptly with professionalism and empathy
• Record and update customer interactions in the system
• Support other administrative and operational tasks when required

• Good communication and interpersonal skills
• Strong problem-solving and service-oriented mindset
• Proficiency in English (Mandarin/Malay/Tamil is a plus)
• Customer service experience preferred but not required
• Basic computer literacy (MS Office, email, CRM tools)

• Full-Time, Office-Based (Singapore)
• 5-day work week