996 Helpdesk Specialist jobs in Singapore

We are looking for an experienced IT Helpdesk Support Engineer to support and maintain critical application systems, ensuring smooth operations and high system availability. Join our dynamic team and contribute to significant government projects !

• Opportunity to develop skills in software development, troubleshooting, and application support.
• Be part of a team ensuring mission-critical applications run smoothly.
• Competitive salary and benefits package. (Basic + Bonus)

Responsibilities:

• Provide multi-channel support by handling customer inquiries via hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Job Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting, and basic networking concepts (e.g. CCNA-level knowledge) would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

We are looking for an experienced IT Helpdesk Support Engineer to support and maintain critical application systems, ensuring smooth operations and high system availability. Join our dynamic team and contribute to significant government projects !

• Opportunity to develop skills in software development, troubleshooting, and application support.
• Be part of a team ensuring mission-critical applications run smoothly.
• Competitive salary and benefits package. (Basic + Bonus)

Responsibilities:

• Provide multi-channel support by handling customer inquiries via hotline, email, online forms, chatbot, portal, and case management system.
• Perform basic troubleshooting in accordance with standard operating procedures (SOPs) and user guides.
• Escalate complex or unresolved issues to the appropriate teams, ensuring timely resolution within the defined Service Level Agreement (SLA).
• Maintain accurate and timely records of all customer interactions and follow-ups in the CRM system.
• Monitor and highlight recurring issues or trends to the team leader for proactive resolution.

Job Requirements:

• ITE, NITEC, or Diploma in Computer Science or a related field.
• Minimum 2 years of experience in a Technical Helpdesk or IT Support role.
• Prior experience supporting government-related projects.
• Strong verbal and written communication skills.
• Familiarity with firewall configurations, IP address whitelisting , and basic networking concepts (e.g. CCNA-level knowledge) would be an added advantage.
• Detail-oriented with a high level of accuracy in logging and managing customer interactions.
• Proactive in identifying and escalating recurring issues or potential problem trends.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

We are seeking a committed and customer-focused Helpdesk Support Specialist to provide first-level technical support across multiple channels.

• Opportunity to contribute to national-level digital services.
• Exposure to government IT operations and service delivery standards.
• Salary up to $3,000 + AWS.

Responsibilities:

• Respond to user queries via hotline, email, chatbot, online forms, portal, or case management systems.
• Perform basic troubleshooting based on established SOPs and user guides.
• Escalate unresolved issues to the next level of support and ensure timely resolution in accordance with Service Level Agreements (SLAs).
• Identify and escalate recurring issues or potential system gaps to the team lead for further investigation.

Requirements:

• Nitec/ Diploma in Computer Science, Information Technology, or a related field
• Minimum of 2 years of working experience in technical helpdesk operations.
• Prior experience in a government technology agency will be an added advantage
• Strong command of written and spoken English to support users effectively

Interested candidates may click on apply or apply via email to (indicating Job ID J58681 for faster processing).

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.
• Delete personal data as it is not required at this application stage

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781

IT & Security specialist. Microsoft Azure / EntraID / Intune / Active Directory

Part Time / Full Time.

Essential: Impeccable English, M365 Skills, Astute, Diligent, quick study.

Location: Singapore

Salary: $4000-$6000pm

Singaporeans & PR's only, CANNOT SPONSOR

Opsec Cyber are a boutique Cyber Security consultancy offering secure cloud infrastructure, incident response & recovery as well as forensic investigation services. We require talented operatives to assist our clients with all aspects of this service offering.

Microsoft 365 Management:

Administering and managing Microsoft 365 services, including Office 365, SharePoint Online, and Microsoft Teams including voice.

Administer & monitor EntraID, Intune and Active Directory

Implementing and maintaining security and compliance features in Microsoft 365.

Managing user identities and roles, ensuring proper access and security protocols.

Azure Cloud Services:

Administering and managing Microsoft Azure AD.

Administering and managing Microsoft Azure services.

Active Directory:

Administering and managing Microsoft Active Directory services.

General IT & Networking:

Assisting end users with desktop issues, Microsoft Office and other applications.

Troubleshooting network issues

Security and Compliance:

mplementing and managing security measures for cloud services.

Ensuring compliance with data protection laws and regulations.

Assisting with regular audits and risk assessments.

This role requires a deep understanding of Microsoft's cloud offerings, strong problem-solving skills, and the ability to work effectively in an individual team environment.

Responsibilities

Monitor and resolve helpdesk tickets from multiple clients

Constantly maintaining customer confidence.

Work efficiently and methodically.

Occasional subcontracting deployments.

Occasional overseas deployments.

Qualifications

Excellent verbal and written communication skills in fluent or native English. This is non-negotiable.

Other local languages useful but not required.

Eligible to work without visa in the country they live. (e.g. Singaporean citizen or PR).

Certifications are not necessary for this role but won't hurt.

What we offer

100% Flexible working environment.

On the job training.

Unlimited leave.

Personal development opportunities in cyber security & forensics.

Customer Support | Technical Support Specialist ELP Aviation Customer Support Specialists are members of a techno-functional team specialized in providing end user support and customer service for ELPs suite of custom software solutions for various airlines. Customer Support Specialists will be pivotal in ELPs software implementation, ensuring that our products, once delivered to the customer, are performing at a high level. Troubleshoot problems, provide resolutions to tier 1, and certain tier 2 issues, escalate when required, and provide excellent customer service.ResponsibilitiesDiagnose and resolve technical issues related to both the customers user interface and the companys back-end databaseServes as customers primary point of contact by way of ELPs Customer Support system, email, and phoneProvide regular updates to customers on their support requests and follow incidents through to resolutionDocument own work, including test reports and functional specifications for small or medium complexity systemsMaintain customer configurations, assessing and resolving issues in collaboration with the Business SME and Development teamsJob Requirements2-5 years of hands-on experience in a technical support roleProficiency in English, both written and verbalFamiliarity with Test Management and Defect Management toolsStrong communication skills, with the ability to clearly articulate ideas and issuesAbility to work independently with minimal supervisionExcellent organizational and planning skills, with the ability to adapt to new technologies quicklyProficient in Microsoft Word, Microsoft Excel, JIRA, and ConfluenceExperience in the aviation or airline industry is preferred but not requiredBasic understanding of programming languages (SQL, MongoDB, Node.js, Crystal Reports) is a plus but not mandatoryJob Type: Full-timeWork Location: Remote,

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• Customer Support | Technical Support Specialist

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Technical Support Specialist Related Jobs

We are seeking a proactive customer support to support our sales department in achieving targets and delivering excellent service. The role involves assisting with customer inquiries, preparing quotations, processing orders, and maintaining accurate sales records. You will also help coordinate promotional activities, monitor inventory, and provide administrative support to the sales team.

Requirements:

Sales/marketing background preferred

Strong communication and organizational skills

Proficient in MS Office and basic sales software

Ability to work well in a fast-paced environment

Join us to grow your career in a dynamic sales environment

Join to apply for the Customer Support Specialist role at HubSpot

Join to apply for the Customer Support Specialist role at HubSpot

Who are we? ️

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

Who are we? ️

HubSpot is a leading customer relationship management (CRM) platform that helps scaling companies grow better. Today, tens of thousands of customers worldwide use our marketing, sales, and customer success software to power their businesses.

But growth at HubSpot isn’t just about our customers - it’s about our people, too. We’re building a company where growth-minded individuals can do their best work, develop their skills, and build rewarding careers. In Singapore, our office is located in the CBD, but you choose the work style that suits you best: remote, flex, or in-office.

What’s the role?

As a Customer Support Specialist at HubSpot, you’ll be at the heart of helping businesses grow better. You’ll handle inbound customer inquiries across all product lines and channels - guiding them, solving challenges, and helping them get the most out of HubSpot’s tools.

This is more than support - it’s about delivering a human-centered, consultative experience that empowers customers, removes roadblocks, and helps them achieve their business goals. Whether you’re passionate about technology, curious about business growth, or eager to build a career in customer experience, this role offers you the opportunity to learn, grow, and make an impact every single day.

In This Role, You Will

• Communicate with customers via primarily live chat, phone and email to resolve issues with empathy and efficiency, adapting to changing volumes of inquiries.
• Apply structured troubleshooting to test, recreate, and investigate technical queries, helping customers get back on track quickly. ️
• Identify and diagnose software issues, while also providing feedback that shapes a better product experience.
• Leverage internal resources and continuous learning to stay ahead of product updates in a fast-moving industry.
• Use your business acumen in customer interactions - identifying opportunities for growth and connecting customers with Sales when relevant.
• Deliver tailored solutions that not only fix immediate issues but also help customers maximize long-term value with HubSpot.
• Collaborate cross-functionally with teams like Customer Success and Product to support retention and customer growth.
• Be a trusted advisor and role model by showcasing HubSpot’s HEART values in every customer interaction.
  
  

• Are fluent in English.
• Have a growth mindset - motivated to learn, adapt, and develop a career in customer support and technology.
• Are curious problem-solvers with strong communication skills, able to balance technical troubleshooting with business insight.
• Are performance-oriented, consistently delivering high-quality service to a wide variety of customers.
• Thrive in a dynamic, collaborative environment and are comfortable with change, ambiguity, and autonomy.
• Are eager to receive coaching and feedback, seeing it as a pathway to growth.
• Are able to understand and utilize documented knowledge, as well as utilize current and emerging technologies to provide best in class support.
• Have interest in building technical knowledge & acquiring in-depth knowledge about our product and related technical concepts. ️
• Embody our HEART values and contribute positively to HubSpot’s culture.
• Working hours: 8:00 am – 5:00 pm Singapore time. (Overtime and holiday shifts are optional; shifts may adjust based on business needs.)
  
  

• Choice of Remote, Office, or Flex work style.
• Structured new hire training & onboarding.
• Employee Stock Purchase Plan.
• Education allowance up to USD $5,000 annually.
• Private health insurance allowance.
• Free eBooks library & continuous learning support.
• Annual fitness reimbursement.
• Five-year sabbatical – a paid 4-week leave to recharge! ️
• Generous caregiver leave (16 weeks primary, 6 weeks secondary).
  
  

• HubSpot Careers
• Life at HubSpot on Instagram
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Software Development

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JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES

• Handle customer’s queries, service requests and sales enquiries.

• Manage customer issues and ensuring timely resolution.

• Manage customer requests and enquiries through various media.

• Obtain and maintain records of contacts, accounts and orders.

• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.

• Prepares Sales Quotations and Delivery Orders.

• Perform any others ad-hoc duties & responsibilities as assigned.

• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS

• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.

• Fresh graduates in related fields will also be considered.

• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.

• Good interpersonal and time management skills.

• Independent, meticulous and responsible with good working attitude.

Company description:

National Healthcare Group Polyclinics

Job description:

What you'll do as a Customer Support Associate!

Serving as the voice of our institution, you will be integral to deliver exceptional customer service. You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.

You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Profile description:

Skills crucial to success in this role!

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette
• Passion for service excellence
• Computer literate, with good typing and active listening skills
• Ability to attend to enquiries from Mandarin-speaking customers will be an advantage
• A strong team player and able to work in a fast-paced and dynamic environment
• Able to commit to 5.25 days (Alternate Saturday) workweek schedule; Staff will be rostered to work on half day Saturday schedule

Note:

• This position will be required to undergo training at Woodlands Polyclinic for 3 to 4 months.
• This position will ultimately be based in StarHub Green (Nearest MRT: Macpherson).
• Candidates with relevant years of experience could be considered for a senior role.

Preferred Qualification!

• GCE 'O'/'A' Level or Diploma (Polytechnic)

Why you should join us!

National Healthcare Group Polyclinics is under the National Healthcare Group, a leader in public healthcare in Singapore and recognized at home and abroad for the quality of its medical expertise and facilities. Become a part of the group where you will be offered a diversity of career options and advancement opportunities in different institutions within the NHG clusters.

We care for our employees and foster a culture anchored on our core values as shown below:

People-Centredness: We value diversity, respect each other and encourage joy in work.

Integrity: We commit ourselves to the highest standards of ethical conduct.

Compassion: We care with love, humility and empathy.

Stewardship: We are responsible for the care of our people, patients and population. We ensure our employees' wellbeing is taken care of while giving their best at work.