4,708 Help Desk Specialist jobs in Singapore

This role is responsible for providing technical assistance and support to users in a fast-paced IT environment.

• Key responsibilities include system administration, user account management, and troubleshooting hardware, software, and network issues.
• Provide timely and effective resolution of problems, ensuring minimal disruption to business operations.
• Work collaboratively with the Network team to maintain a stable and secure network environment.
• Assist with the installation, configuration, and deployment of computer systems, laptops, printers, and other IT equipment.
• Manage user permissions and access rights in various systems and applications.
• Troubleshoot network connectivity issues and implement security best practices to ensure reliable and secure IT operations.

Besides technical expertise, this role requires excellent problem-solving skills, a customer-focused attitude, and strong communication skills to interact effectively with end-users.

• Technical background in IT, including experience with Microsoft Azure and Microsoft 365.
• Strong knowledge of system administration, network architecture, and security best practices.
• Excellent problem-solving and analytical skills to troubleshoot complex technical issues.
• Ability to work independently and as part of a team to achieve common goals.
• Effective communication and interpersonal skills to interact with end-users and other stakeholders.

We are seeking a skilled and proactive IT professional to manage and support our organization's day-to-day IT infrastructure and systems.

This includes managing service requests, creating shared mailbox accounts, user access management, certificate issuance/renewal requests, and software/application packaging.

Job Opportunity:

This is an exciting opportunity to directly work in a health services sector as a Support Engineer.

Key Responsibilities:

1. Provide technical support for application-related issues and perform daily service health monitoring, server maintenance, and resiliency improvements.
2. Deliver new and improved capabilities in systems monitoring, recovery, and stability aspects of the system.
3. Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, and daily health checks.
4. Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities.
5. Monitor Service level dashboards, perform daily health monitoring, system capacity review, and allocation of adequate capacity.
6. Defect fixes and resiliency-related improvements.
7. Assist in training new staff as well as customers on the technical side of the system and functionalities.
8. Assist in investigation (L1/L2 support) for user-reported issues.
9. Able to write and comprehend complex SQL and Automation scripts.
10. Able to perform shift work.

Requirements:

1. Diploma/Bachelor's degree in computer science or other highly technical, scientific discipline.
2. 2-4 years of Technical/Application Support experience on multi-technology platforms.
3. ITIL v3/v4 certification and strong service-oriented experience/background preferred.
4. Experience in IT Service Operations preferred.
5. Strong knowledge and understanding of the IT industry environment and business needs.
6. Proven experience supporting Web/Mobile/Client-based applications.

Why Work with Us:

• Opportunity to grow your career in a dynamic and innovative environment.
• Competitive salary and benefits package.
• Professional development opportunities.

Job Title: Technical Support Specialist

We are seeking a highly skilled and motivated Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to staff members, ensuring they have the necessary tools and resources to perform their duties efficiently.

• Fault Reporting and Resolution: Investigate and resolve technical issues related to hardware, software, and network infrastructure.
• Technical Assistance: Provide hands-on support to staff members, including installation, configuration, and troubleshooting of various systems and applications.
• Network Management: Monitor and maintain network infrastructure, ensuring seamless connectivity and data transmission.
• Asset Management: Manage and track IT assets, including hardware and software inventory, and ensure compliance with organizational policies.
• Documentation and Reporting: Maintain accurate records of technical issues, resolutions, and user feedback, and provide regular reports to management on technical performance and trends.

• Technical Knowledge: Proficiency in Windows operating systems, Microsoft Office applications, and common software tools.
• Analytical and Problem-Solving Skills: Ability to analyze complex technical issues and develop effective solutions.
• Communication and Interpersonal Skills: Excellent verbal and written communication skills, with ability to work effectively with staff at all levels.
• Time Management and Organization: Strong time management and organizational skills, with ability to prioritize tasks and meet deadlines.

The successful candidate will enjoy a competitive salary package, comprehensive training and development opportunities, and the chance to work with a dynamic and supportive team.

This is an exciting opportunity for a motivated and technically skilled individual to join our team and contribute to the success of our organization.

This position plays a vital role in ensuring top-notch customer service, providing technical and non-technical support, and maintaining detailed user request logs.

• Efficiently respond to user queries while ensuring excellent customer service.
• Provide technical and non-technical support for Singapore users.
• Maintain clear, concise, and professional communication with users, technical teams, and management.

• Identify opportunities to enhance Help Desk processes and workflows.
• Contribute to the development and implementation of Help Desk policies and procedures.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Easily maintain the knowledge base / FAQ to avoid dependency on support teams.
• Implement processes to consolidate and manage all service requests flowing to IT.

• Tertiary degree in technology from a recognized institution.
• IT Certification (Optional): ITIL Foundation, Microsoft Certified, CompTIA A+

• 5–8 years of experience in a Help Desk or IT support role with at least 2 years in lead position, preferably in a financial institute.
• Experience supporting Japanese-speaking users, Japan-based financial institute preferred.
• Azure DevOps, Application Support
• (Good have) Exposure to MAS technology risk management framework, overall risk awareness, and IT Infrastructure within a financial institute.

• Proficiency in ITS tools (e.g., ServiceNow, Jira).
• Strong customer service skills, problem-solving abilities, and ability to work under pressure.
• Collaborate across organization and external providers to solve complex problems creatively.

Job Summary

We are seeking a highly skilled and experienced Help Desk Specialist to join our team. The successful candidate will provide technical support to employees via phone, email, or in-person for hardware and software issues.

Duties and Responsibilities

• Provide technical assistance to end-users with hardware and software problems


• Resolve IT-related issues encountered by employees onsite and remotely


• Assist with computer setup, installation, configuration, and maintenance


• Manage user accounts, permissions, and system access


• Evaluate and escalate complex issues to senior IT staff when necessary


• Manage the company's internal systems and ensure database access and internet connectivity


• Install antivirus software and maintain software subscriptions


• Train users on best practices for IT security and safety precautions


• Maintain IT inventory and software subscription records

Requirements

• Bachelor's degree in Computer Science or Information Systems


• Minimum 2 years of experience in Windows Server Systems Administration


• Strong troubleshooting and repair skills for PC/Notebooks


• Analytical and problem-solving abilities


• High degree of professionalism and confidentiality


• Ability to work independently and outside regular hours


• Possess self-motivation and diligence

Benefits

The successful candidate will have the opportunity to work in a dynamic and challenging environment with a competitive salary and benefits package.

Job Summary

The Help Desk Specialist is responsible for responding to customer inquiries via phone and/or email related to Autonomous Vehicles. This includes processing bookings, attending to feedback and complaints, and maintaining customer records.

About the Role

• Provide exceptional customer service via phone and/or email
• Process bookings for Autonomous Vehicles
• Address customer service feedback and complaints in a timely manner
• Maintain accurate and up-to-date customer records

Requirements

• GCE "O' Level / Diploma in any discipline"
• Proficient in Microsoft Office
• Possess strong interpersonal and hearing skills
• Experience in an operational environment
• Good customer service skills

Key Skills

• Customer Service
• Microsoft Office
• Interpersonal Skills
• Administration
• Data Entry

This is a dynamic opportunity for a highly organized and detail-oriented individual to join our team as an Admin Support. The selected candidate will be responsible for providing exceptional administrative support, maintaining data integrity, and ensuring seamless office operations.

• Perform accurate data entry of customer records and account opening documents.
• Provide general administration support in a fast-paced environment.

To succeed in this role, the ideal candidate should possess excellent Microsoft Office skills, including Excel and Word, as well as strong interpersonal and problem-solving abilities.

• Leadership
• Interpersonal Skills
• Microsoft PowerPoint
• Independence

Job Overview

We are seeking a highly skilled and experienced professional to fill the role of Customer Service Support Specialist . This individual will be responsible for providing exceptional customer service, ensuring timely order fulfillment, and maintaining accurate records.

Key Responsibilities:

• Order Processing: Prepare and disseminate quotations for equipment spare parts, scrutinize customer purchase orders for accuracy and completeness, and generate internal job orders.
• Collaboration: Work closely with production, project managers, logistics companies, and other departments to expedite order fulfillment and prepare shipping documents.
• Customer Communication: Serve as the primary point of contact for customers, addressing inquiries and providing information on products, services, and order status.
• Documentation: Obtain Certificate Of Origin (COO) positions from government agencies and maintain accurate sales reports, including tracking sales performance and forecasting.
• Analysis: Analyze sales data to identify areas for improvement and support strategic decision-making.

Requirements:

• Educational Background: Bachelor's degree in Business Administration or related field.
• Professional Experience: Minimum 3 years of experience in customer service or related field.
• Skills: Excellent communication and problem-solving skills, proficiency in obtaining COO positions, and ability to work in a fast-paced environment.

Benefits:

• Competitive Salary: We offer a competitive salary and benefits package.
• Opportunities for Growth: We provide opportunities for career growth and professional development.