4,037 Help Desk Specialist jobs in Singapore

Job Title: Technical Support Specialist

We are seeking a highly skilled and motivated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing technical support to our employees and ensuring the smooth day-to-day operations of our IT systems.

Key Responsibilities:

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• Provide first-line technical support to end-users via phone, email, or in person.
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• Diagnose and troubleshoot hardware, software, and networking issues.
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• Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
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• Install, configure, and maintain software applications, operating systems, and hardware components.
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• Assist in setting up and maintaining network equipment such as printers, routers, and switches.
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• Monitor system performance and ensure the availability of IT resources to users.
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• Maintain and update internal knowledge base, documentation, and user manuals.
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• Track and manage service desk tickets ensuring timely resolution and follow-up.
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• Provide training and guidance to users on IT best practices and software usage.
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• Maintain IT asset inventory and assist with hardware procurement.
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• Ensure adherence to security protocols and best practices in IT operations.
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• Assist with software updates, patches, and general system maintenance tasks.
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Requirements:

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• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
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• Proven experience as a Helpdesk Engineer, IT Support Technician, or similar role.
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• Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), and networking protocols (TCP/IP, DNS, DHCP).
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• Familiarity with troubleshooting software applications and diagnosing technical problems.
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• Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
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• Ability to prioritize tasks and manage multiple issues simultaneously.
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• Familiarity with service desk software and ticket management systems.
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• Strong attention to detail and problem-solving skills.
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• IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
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Please submit your detailed resume in MS Word format to include education level, working experiences, each employment background, reason for leaving each employment, last drawn salary, expected salary, and date of availability.

We are seeking a highly skilled Technical Support Representative to join our team. This role is responsible for providing exceptional customer service and technical support to our clients.

• Provide technical support and troubleshooting assistance to clients via phone, email, or chat.
• Resolve client queries in a timely and professional manner, adhering to our service level agreements (SLAs).
• Document all client interactions, including calls, emails, and chats, in our ticketing system.
• Maintain knowledge of our products and services to provide accurate and efficient solutions to client inquiries.

• Excellent communication and problem-solving skills.
• Strong technical aptitude, with experience in troubleshooting and resolving complex technical issues.
• Proficiency in using computer systems, software applications, and networking equipment.
• Ability to work in a fast-paced environment and prioritize multiple tasks effectively.

• Competitive salary and benefits package.
• Ongoing training and development opportunities.
• A dynamic and supportive work environment.

• Contribute to the growth and success of our company by continuously improving processes and procedures.
• Collaborate with other teams to resolve complex technical issues and improve overall customer satisfaction.

The ideal candidate will be responsible for handling customer inquiries, scheduling appointments and maintaining accurate records. He or she should have excellent communication skills in English, basic computer proficiency and prior experience in customer-facing roles.

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing division, you will be responsible for delivering exceptional service to our customers through various communication channels.

Key Responsibilities:

• Manage and resolve customer inquiries and complaints in a timely and professional manner.
• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes efficiently and accurately.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction.
• Ensure compliance with standard operating procedures and maintain accurate records.
• Provide administrative support as needed and act as backup for other team members when required.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Systematic and meticulous approach to work.
• Good initiative and desire for continuous learning.

Benefits:

• Opportunity to work in a dynamic and fast-paced environment.
• Chance to develop skills and advance in your career.
• Competitive compensation package.

How to Apply:

Interested applicants should submit their resume in MS Word format to the designated contact person.

Only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

• Microsoft Office
• Microsoft Excel
• Ability To Work Independently
• Sales Engineering
• Data Entry
• MS Word
• Cashiering
• Administrative Support
• Team Player
• Microsoft Word
• Customer Service
• Disposition
• Shipping

Deskside Support Engineers are required to work with hardware and software systems to ensure optimal functionality. They collaborate with local and global teams on various assignments and projects, offering a high level of exposure to diverse cultures and internal organizations.

The Customer Experience Representative plays a pivotal role in delivering exceptional service to our valued clients. This involves actively listening to their needs and concerns, providing personalized support, and making informed recommendations to resolve issues efficiently.

• Manage customer inquiries and provide tailored solutions
• Maintain accurate documentation for costing, claims, and vehicle history
• Assist with vehicle check-in and handle walk-in and phone inquiries professionally
• Coordinate with the Supply Chain team for spare part procurement
• Perform administrative tasks including cash collection and report preparation
• Support service recovery and foster strong customer relationships

• Minimum NITEC in Automotive Technology or related field
• At least 3 years of experience in the automotive industry
• Valid Class 3 driving license

• Excellent communication and interpersonal skills
• Ability to work independently with minimal supervision
• Team player with a customer-centric approach
• Proficient in Microsoft Office
• Vehicle inspection and diagnostic skills
• Automotive repair knowledge

We are seeking dedicated and technically skilled individuals to join us in a challenging role where you will be the first point of contact for IT support.

• Providing timely and professional assistance for all incoming technical issues.

• You will undergo a comprehensive training program, after which you will be allocated to one of two support shift schedules based on your performance.

• 1. 12-Hour Shift Rotation

Located at NCS Hub (Ang Mo Kio) or NCS Bedok, Singapore. Employment Type: Contract.

The Desktop Support Engineer plays a pivotal role in providing 24/7 support, serving as the first point of contact for troubleshooting all IT-related problems. This encompasses hardware, software, passwords, and printer issues.

• Provide phone and email support for IT-related problems.
• Perform shift-based work to support operational missions and after-duty hours on-call/emergency requirements.
• Utilize diagnostic tools, including monitoring utilities and transaction analysis software.

• Expertise in analyzing complex technical issues.
• Delivering results and meeting customer expectations through excellent communication skills.
• Achieving personal work goals and objectives by prioritizing tasks effectively.

• Strong communication and interpersonal skills.
• 2-3 years of experience in IT Service Desk and/or Call Centre roles.
• Proficiency in Microsoft operating systems, with emphasis on Windows and Office.

This role demands flexibility, analytical skills, and the ability to work effectively in a team environment. The ideal candidate will possess excellent interpersonal skills, a strong understanding of IT operations, and the capacity to troubleshoot complex technical issues.

• Technical expertise in hardware and software troubleshooting.
• Effective communication and problem-solving skills.
• Ability to prioritize tasks and manage multiple projects simultaneously.