298 Help Desk Analyst jobs in Singapore

Position

The ideal candidate should possess a strong background in IT support L1/L2, excellent problem-solving skills, and a proactive attitude. The candidate should exhibit good verbal and written communication skills for efficient and smooth interaction with internal clients and other team members in both Singapore and Paris hubs. In addition, the candidate should also be willing to learn the tools and technologies used within the company.

The position requires autonomy and reliability in performing duties while maintaining good communication and relationships with the rest of the Global IT ecosystem as well as the ability to work on multiple topics concurrently.

Main responsibilities:

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readdressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA), weekend and on call

Qualifications and Profile

• Bachelor's degree in computer science or related field, with relevant industry certification, will be an advantage.
• This position requires a minimum of 4+ years of experience in supporting or developing applications .

Mandatory:

• Possesses strong analytical, logical and problem-solving skills
• Technical background:Basic knowledge of application servers
  Basic knowledge of scripting / programming languages (PowerShell, C#, Java)
  Understand concepts of IT Production environment and deployment process/pipelines.
  Experience in administering DEVOps pipeline technologies (Jenkins, JIRA, Nexus, TFS)
  
• Excellent communication skills with the ability to convey technical concepts to non-technical users.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Ability to multi-task and work independently with minimal supervision
• Proactive style of working, organizational skills & Team player mindset.

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Certification in ITIL, Cybersecurity is a plus
• Programming or scripting skills for automation purpose is a plus

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | VO UYEN AI LINH | Registration No: R22109232

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA .

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Job Description

The Desktop Support role is for a StarHub subsidiary. This role refers to the provision, management, and maintenance of a managed workstation (desktop, laptop) environment and associated peripherals devices. The service is focused on providing and maintaining a reliable, functional desktop and desktop peripherals solution set for all end users to connect to corporate services and make productive use of in performing their daily work tasks. The services include:

• Prepare and maintain standard hardware specifications and standard operating environment (SOE) specifications and images.
• Provide access to standard Hardware images and Software, as needed to support operations.
• Coordinate and manage all Third Parties that provide maintenance-related support for Hardware and Software used in conjunction with the Services.
• Perform changes in accordance with Change Management procedures and scheduling same to minimize disruption to customer business.
• Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
• Provide interactive support to walk-in cases at two corporate office locations. NOTE: The resource would report to this office on each workday (Home Base). The resource would be free to
  
  
  

• Prepare and maintain standard hardware specifications and standard operating environment (SOE) specifications and images.
• Provide access to standard Hardware images and Software, as needed to support operations.
• Coordinate and manage all Third Parties that provide maintenance-related support for Hardware and Software used in conjunction with the Services.
• Perform changes in accordance with Change Management procedures and scheduling same to minimize disruption to customer business.
• Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
• Provide interactive support to walk-in cases at two corporate office locations. NOTE: The resource would report to this office on each workday (Home Base). The resource would be free to
  
  
  

• Provide onsite assistance and support to when required.
• Maintain Asset Inventory Listing and updating of Asset including affix asset Tag.
• Provide support for all in-scope desktop software.
• Provide remote or onsite support for SOE, desktop, laptop, and peripheral device support requests that cannot be resolved by the Level 1 Service Desk.
• In the event Software must be replaced to conduct a repair, restore the environment to the previous state including configuration and data.
• Application desktop client software installation, configuration, and testing as part of the standard SOE software list
• Maintain, configure, and support Mobile Device Management System (i.e., Intune/Workspace ONE UEM) for device policies, application settings and software application delivery on
  
  
  

• Perform install, Move, add, change (IMAC) request.
• Perform Backup procedure in accordance with Change Management guidelines.
• Perform transfer and recovery of user data.
• Perform Asset Disposal in accordance with customer provided asset disposal policy and/or procedure & engage 3rd Party suppliers for the removal and secure disposal.
• Perform Data Wiping/ Purge of data /software in accordance with customer SOP
• Ensure the support service is meeting the SLA.
• Proper escalation of events for system monitoring to SDM, Centre Manager, Supervisor and customer.
• Any other assigned IT task/ activities.
  
  
  

• NITEC/Higher NITEC/Diploma in Information Technology/Information System/Computer Science.
• Business IT or other relevant disciplines.
• Good to have ITIL 3 or 4 Foundation Certified.
• 2 to 3 years IT outsourcing experience with proven track records preferred
• Strong knowledge of Call Management, Ticket Management and Escalation Management.
• Strong knowledge of SOP and KB creation.
• Strong IT Services Management experience.
• Strong customer service focus.

• Seniority level Entry level

• Employment type Contract

• Job function Information Technology
• Industries Telecommunications

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This role will be located in Singapore , working on-site primarily at our office located at Expo (DT35/CG1) fully sheltered from the MRT.

POSITION OVERVIEW

• As a member of the Global IT Operations, the primary objective of this role is to provide comprehensive technical support for servers and LAN & WAN infrastructure across the organization. This includes ensuring the ongoing stability, functionality, and alignment of IT systems with corporate standards.

• An addition key focus of the role is supporting the Asia Pacific Distribution Centre (APDC), particularly in the integration of IT hardware and software systems with the Warehouse Management System (WMS) and other key technologies.

• The support issues will vary, requiring a flexible approach to prioritize and address the needs of internal customers effectively. Overall, your role is critical in maintaining smooth IT operations and ensuring an excellent user experience for Future Electronics employees globally.

RESPONSIBILITIES

• Serve as first-line support for core IT infrastructure and network systems within the Asia Pacific region.

• Maintain and support systems at the Asia Pacific Distribution Centre, including (but not limited to) WMS, ensuring consistent uptime and performance.

• Administer and monitor network security solutions, including anti-virus, firewall, VPN, and internet usage policies.

• Define, maintain, and test Disaster Recovery and Backup strategies in line with business continuity requirements.

• Provide technical support to clients, troubleshooting hardware and software issues, including escalated tickets from support staff.

• Mentor Support analysts, providing guidance on best practices, training, and support to help them develop their technical skills and improve service delivery.

• Ability in diagnosing and resolving IT-related problems, involving networks, servers, operating systems, applications, and other IT infrastructure components.

• Proactively monitoring of IT equipment (including but not limited to network, servers, UPS, storage, temperature monitoring device) connectivity and status through the monitoring tools, notifications, and alerts, ensuring that the connectivity is always up.

• Perform a variety of network problem analysis and monitoring tasks, monitor network management systems, and respond appropriately to requests and problems.

• To produce and maintain systems documentation for the Support teams and provide training as necessary.

• Ensure system, processes, and methodologies are followed to enable effective monitoring control and support of service delivery. This will ensure that the SLA are met or exceeded.

• Lead departmental representative in IT projects. (Planning, scheduling, coordinating, and implementing)

• Liaise with third-party vendors and service providers to resolve technical issues, coordinate service requests, and ensure timely resolution of IT-related problems.

• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution; make recommendations for improvements.

• Maintaining clear and effective communication with clients to ensure timely resolution of technical issues and a positive client experience.

• To augment the support activities of the Support teams.

• Additional duties or projects assigned by the management may be required at times.

QUALIFICATIONS

• A Diploma or Degree qualification in Information Technology or relevant field of study is required for this position.

• Professional certifications like: Cisco Certified Network Associate (CCNA) , Microsoft Certified: Azure Fundamentals , Microsoft Certified: Azure Administrator , Certified Information Systems Security Professional (CISSP) will be an added advantage.

EXPERIENCES

• At least 5 years of hands-on experience in supporting server environment and LAN & WAN infrastructure.

• Proficiency in troubleshooting hardware and software issues including but not limited to: Microsoft Windows, Microsoft Office suite. Experience with IT support tools and ticketing systems.

• Strong knowledge of the following software and systems:

• Windows Server, Citrix, Active Directory, Azure administration, TCP/IP, LAN & WAN, Layer 3 network switches, Cisco routers, Terminal Servers, NAS, MFA, Android and IOS devices, Palo Alto Firewall, VMware, VxRails, GPO.

• Possess good understanding of Networking Protocols and Fundamentals.

COMPETENCIES (KNOWLEDGE, SKILLS, ATTITUDES)

• Highly organized, able to work under pressure and maintain extensive attention to detail.

• Strong communication skills, both verbal and written, for interaction with end-users to understand and resolve their technical issues effectively.

• Possess excellent interpersonal skills.

• Possess good analytical thinking for diagnosing technical problems, identifying root causes, and implementing solutions in a timely manner.

• Strong problem-solving skills to identify and resolve technical issues efficiently, as well as to anticipate and mitigate potential risks.

• Ability to work under own initiative as well as working collaboratively with team members and users to resolve technical issues.

• Meticulous in documenting issues, solutions, and procedures for maintaining accurate records and facilitating knowledge sharing within the IT team.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Uphold a high standard of customer service, professionally addressing client queries whilst meticulously logging all cases with detailed information.

• Demonstrating professionalism, reliability, and a commitment to providing high-quality support services for building trust with team members and end-users.

About Us

Do you have a keen and methodical eye for solving complex puzzles? Are you confident in handling numbers? Do you enjoy navigating data to create meaningful tables and graphs? If so, the role of an Application Support Analyst (ASA) might be perfect for you!

As an ASA, you will be essential in maintaining data integrity, collaborating with Software Developers to ensure smooth business operations, and providing quality service to end users. Join us and become part of our team!

What an Application Support Analyst does at Titansoft

• Design reporting systems with web applications to gather and present data
• Integrate web applications with database or API-driven back-ends
• Detect, restore, and proactively prevent data anomalies in databases and data warehouses
• Devise and implement automated processes to streamline user tasks
• Create visual metrics for business performance
• Collaborate with team members to solve challenging problems
• Perform tasks assigned by supervisors

What we look for in an Application Support Analyst

• Diploma/Bachelor's Degree in Computer Science, IT, or related fields. Fresh graduates and self-taught programmers are welcome!
• Strong analytical and problem-solving skills to manage data anomalies
• Ability to work independently and be proactive
• Attention to detail and commitment to high-quality work
• Excellent communication skills and team spirit
• Willingness to travel occasionally

• Basic knowledge of C#, SQL, .NET Framework, Databases, TDD
• Understanding of industry best practices like TDD and Clean Code

• 18 days of annual leave, increasing with tenure
• Competitive salary and bonuses
• Flexible working hours
• Comprehensive insurance
• Wellness and recreational funds
• Fully stocked pantry
• Learning and development programs
• Fun company events and outings

Discover why working at Titansoft is a unique experience. Join us!

In a nutshell

This gig is all about ensuring, monitoring the smooth operation and continually improving all the organization’s applications and software systems. It will involves collaborating with various departments, troubleshooting technical issues, and maintaining a high level of customer satisfaction. This is a crucial role in enhancing the overall efficiency and effectiveness of the IT services.

A day in the life

• Provide first-level technical support for end-users experiencing application-related issues, including troubleshooting, problem identification, resolution, and escalation as necessary.

• Collaborate with cross-functional teams, including developers, system administrators, and business stakeholders, to diagnose and resolve complex technical problems in a timely manner.

• Understand how our membership management system works.

• Monitor the performance and availability of applications, promptly identifying and addressing potential issues to ensure uninterrupted service.

• Manage and prioritize support requests through a ticketing system, ensuring accurate documentation and timely resolution.

• Develop and maintain a thorough understanding of the organization's applications, configurations, and processes to effectively address user inquiries and provide accurate solutions.

• Coordinate with external vendors and third-party support teams to resolve issues and ensure optimal functioning of third-party applications.

• Assist in the implementation of application updates, patches, and enhancements, ensuring minimal disruption to users while maximizing system performance.

• Contribute to the creation and maintenance of support documentation, user guides, and knowledge base articles to empower users and streamline support processes.

• Collaborate with the IT team to identify opportunities for process improvement, automation, and efficiency gains in application support and management.

• Participate in on-call rotations to provide after-hours support when necessary.

To land this gig… and your ongoing mindset

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.

• Proven experience (1-3 years) working in application support or a related technical role.

• Strong knowledge of software applications, web applications (.net), operating systems, and database systems.

• Microsoft SQL Server experience is Mandatory.

• Proficiency in troubleshooting technical issues, analysing logs, and diagnosing problems effectively.

• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users.

• Experience with ticketing systems like Freshdesk, Service Now, BMC required and IT service management practices.

• Ability to work collaboratively in cross-functional teams and independently as needed.

• Strong analytical and problem-solving skills, with a keen attention to detail.

• Adaptability and willingness to learn about new technologies and applications.

• IT certifications (e.g., ITIL, CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.

• Familiarity with scripting languages or automation tools is a plus.

What success looks like

• Be Yourself – be who you really are

• Go Together – work together as one team

• Work Hard – jump in and get your hands dirty

• Dream Big – reach for the sky

And the additional key result areas for you…

• Brand Standard – be the ambassador to VA DNA

• Employee Experience – connect and collaborate with stakeholders… in a way that maximises employee engagement

• Member Experience – champion the member experience to maximise love levels

• Financial Performance – surpass profit expectations, boost memberships and control consumables

What we offer you

• One of the world’s most recognised and exciting brands

• A culture that’s all about making exercise irresistible

• Performance incentive and a place on the management team

• A free membership for you (and your buddy) to workout at our clubs

• Discounted personal training

• Special deals with our retail and service partners

• Work/life balance with flexible options

• Paid parental leave to spend time with your new little human

• Regular personal and professional development

• Confidential 24-hour support via our employee assistance program

• Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.

Join to apply for the IT Support Analyst role at Ebiquity plc

Join to apply for the IT Support Analyst role at Ebiquity plc

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Department: Production

Employment Type: Permanent - Full Time

Location: Singapore

Description

Job title: IT Support Analyst

Position Reports to: IT Service Delivery Manager

Location: Singapore (onsite and remote)

What Is The Purpose Of The Role

To provide the first and second line point of contact between the business and the IT department for incident and service request management for the APAC region.

Key Responsibilities

• To log all incidents and service requests in the Ebiquity IT service management tool, Manage Engine. The interactions can take place through multiple channels e.g. phone, email, face-to-face or IM
• To regularly check the unassigned queue in the ITSM tool and promptly and accurately reassign tickets to the relevant resolver group
• Responsible for, deploying, configuring, supporting user devices (Laptops, workstations, smart devices, printers)
• Work closely with third-party IT service providers to maintain effective relationships and ensure high-quality support delivery
• To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
• To carry out the following daily checks: Service Desk (Manage Engine), Backups. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
• Troubleshooting / repairing Laptops, and installations
• To carry out user administration (e.g., new starter account creation/leaver)
• To provide input to process documentation
• Creating, modifying and restoring backups
• Restarting Azure VMs and services
• Troubleshooting and modifying web proxy rules
• Working with our MDR provider and resolve security threats
• Adding devices to Intune/Autopilot
• RMM Tool - Utilise the tool to troubleshoot and support user devices
• Using cloud dashboards to trouble shoot Wi-Fi, switch and firewall connectivity
• Troubleshooting VPN client issues
  
  

• Minimum 2 years experience
• Good technical knowledge of Windows operating systems
• Knowledge of WI-FI, network switches, firewalls
• Windows Server 2012 to 2019 administration experience
• Active Directory and Entra administration and management
• Microsoft product support (Excel, Outlook, Word, PowerPoint)
• Microsoft Office 365 support and administration
• Support of mobile devices with MDM
• Strong communication skills
• Good customer service skills
• Good analytical/problem-solving skills, especially in continual service improvement
• Ability to work well under pressure with an eye for detail
• Passion for technology
• Willingness and enthusiasm to learn is essential with a can-do approach
• Self-motivated and organised
• Must be a team player
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Advertising Services

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Geylang, Central Singapore Community Development Council, Singapore 1 month ago

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Qualifications and Profile

• Relevant experience in application support (e.g., around 4 years or equivalent proficiency), preferably with exposure to the banking industry.

Skills

• Solution-oriented business focused with a mindset to constantly improve production quality and stability.
• Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
• Excellent analytical skills.
• Ability to multitask and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managed Operations & Business.
• Problem-Solving mindset with orientation towards Continuous Improvement.
• Functional knowledge of similar kinds.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Department: Production

Employment Type: Permanent - Full Time

Location: Singapore

Job title: IT Support Analyst
Position Reports to: IT Service Delivery Manager

Location: Singapore (onsite and remote)

What is the purpose of the role:

To provide the first and second line point of contact between the business and the IT department for incident and service request management for the APAC region.

• To log all incidents and service requests in the Ebiquity IT service management tool, Manage Engine. The interactions can take place through multiple channels e.g. phone, email, face-to-face or IM
• To regularly check the unassigned queue in the ITSM tool and promptly and accurately reassign tickets to the relevant resolver group
• Responsible for, deploying, configuring, supporting user devices (Laptops, workstations, smart devices, printers)
• Work closely with third-party IT service providers to maintain effective relationships and ensure high-quality support delivery
• To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
• To carry out the following daily checks: Service Desk (Manage Engine), Backups. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
• Troubleshooting / repairing Laptops, and installations
• To carry out user administration (e.g., new starter account creation/leaver)
• To provide input to process documentation
• Creating, modifying and restoring backups
• Restarting Azure VMs and services
• Troubleshooting and modifying web proxy rules
• Working with our MDR provider and resolve security threats
• Adding devices to Intune/Autopilot
• RMM Tool - Utilise the tool to troubleshoot and support user devices
• Using cloud dashboards to trouble shoot Wi-Fi, switch and firewall connectivity
• Troubleshooting VPN client issues

• Minimum 2 years experience
• Good technical knowledge of Windows operating systems
• Knowledge of WI-FI, network switches, firewalls
• Windows Server 2012 to 2019 administration experience
• Active Directory and Entra administration and management
• Microsoft product support (Excel, Outlook, Word, PowerPoint)
• Microsoft Office 365 support and administration
• Support of mobile devices with MDM
• Strong communication skills
• Good customer service skills
• Good analytical/problem-solving skills, especially in continual service improvement
• Ability to work well under pressure with an eye for detail
• Passion for technology
• Willingness and enthusiasm to learn is essential with a can-do approach
• Self-motivated and organised
• Must be a team player

We are a global fast-growing company which offers a variety of opportunities for you to develop your skill set and career.
Growth in an international environment, working in a highly collaborative and multidisciplinary team.

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Direct message the job poster from Ad Astra Consultants

Position Summary

The Consultant role focuses on implementing AppDynamics solutions to meet customer business needs. Working closely with the AppDynamics technical team, Project Managers, and customer teams, the Consultant executes technical components of the engagement under the guidance of senior team members. The role involves deploying and configuring enterprise software, troubleshooting issues, and ensuring successful customer adoption of AppDynamics products.

Key Responsibilities

• Execute technical implementation tasks based on the solution architecture.

• Collaborate with AppDynamics technical leads, Project Managers, and customer stakeholders to ensure timely delivery of solutions.

• Deploy, configure, and troubleshoot AppDynamics products within customer environments.

• Work with a variety of platforms, application stacks, and operating systems (Linux/Windows).Skilled in basic shell scripting.

• Provide technical guidance to customers on using AppDynamics effectively.

• Document implementation processes and provide knowledge transfer to customer teams.

• Report any product-related issues to R&D or Customer Support as required.

Critical Experiences (What Do You Need?)

• Fluent in English with strong communication skills.

• 3+ years of technical IT experience, including:

o Java or .NET language familiarity.

o Deploying and configuring enterprise software.

o IT Operations and Application Support.

• Experience/Understanding of application frameworks like J2EE, LAMP, or Microsoft .NET

• Familiarity with APM tools like AppDynamics, RiverBed, New Relic, CA APM, DynaTrace, Splunk, or DataDog is a plus.

• Basic understanding of infrastructure layers, such as OS, disk, network, and storage and cloud systems.

• Ability to quickly learn new application frameworks in customer environments.

• Application monitoring background and debugging knowledge.

• Consulting or Professional Services experience ·

• Communicate with the customers/stakeholders to gather requirements and propose relevant technical solutions.

Background

• Bachelor’s degree in computer science or a related field, or equivalent work experience.

• Passion for technology and learning.

• Programming knowledge is an advantage.

Success Behaviors (What Does Success Look Like?)

• Strong written and verbal communication skills.

• Effective in collaborating with internal teams and customers.

• Quick learner who can adapt to new technical areas.

• Delivers technical solutions on time while addressing customer concerns.

• Represents AppDynamics confidently and professionally.

Certifications (Good to have)

• Seniority level Associate

• Employment type Contract

• Job function Information Technology
• Industries IT Services and IT Consulting

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Johor Baharu, Johore, Malaysia 16 hours ago

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