64 Healthcare Liaison jobs in Singapore

Job Overview

The Medical Concierge is a key role within our organization, responsible for providing high-quality interpretation, translation, and communication services in Mandarin to patients and families.

Key Responsibilities:

• Engage with patients via multiple channels to ensure seamless communication.
• Provide patient journey support, including meeting and greeting patients upon arrival, assisting with admissions, and ensuring smooth ward transfers.
• Deliver accurate and fluent interpretation, translation, and communication in Mandarin for patients and families.
• Address general patient queries, provide assistance promptly, handle patient feedback, execute service recovery, and close service gaps before discharge.

Required Skills and Qualifications:

• Native or near-native fluency in spoken and written Mandarin (translation and interpretation).
• Prior experience in healthcare, hospitality, or customer service preferred.
• Excellent interpersonal, problem-solving, and service recovery skills.

What We Offer:

• Opportunities for professional growth and development in a dynamic environment.
• A collaborative and supportive team culture that values employee well-being.

We are seeking a skilled and detail-oriented Patient Care Coordinator to join our team. The ideal candidate will be responsible for facilitating seamless communication and coordination between patients, healthcare providers, and administrative staff to ensure exceptional patient care and satisfaction.

1. Act as the main liaison for patients, addressing inquiries and providing information about their care journey.
2. Coordinate and schedule patient appointments, ensuring optimal use of provider availability and patient convenience.
3. Advise patients on best options related to managing insurance policies for medical treatment.
4. Assist patients with insurance verification, pre-authorizations, and billing inquiries, coordinating with the billing department as needed.
5. Monitor patient progress, schedule follow-up appointments, and ensure adherence to treatment plans.

The ideal candidate should possess:

• A' Level, diploma, or university qualifications.
• At least 1 year of clerical, secretarial, or office experience.
• Proficient computer skills, including Microsoft Office.
• Proficiency in English is required to liaise with stakeholders and read relevant documents.

We are seeking a skilled Healthcare Liaison Specialist to join our team. In this role, you will provide holistic care to patients, working closely with multi-disciplinary professionals.

Your key responsibilities will include:

• Delivering individual and group therapy sessions to support patient well-being.
• Developing and facilitating workshops, training sessions, and educational programs to enhance patient outcomes.
• Supervising social work undergraduates to ensure they receive comprehensive training and guidance.
• Nurturing partnerships with healthcare professionals to advance patient-centered care.
• Conducting research to inform best practices in medical social work.

To be successful in this role, you will need:

• A Bachelor's Degree in Social Work or a Graduate Diploma in Social Work.
• A minimum of 2 years' experience as a Medical Social Worker or 5 years' experience in a non-healthcare sector.
• Registration as a Social Worker (RSW) with the relevant association is preferred.
• Candidates with a Post-Graduate Diploma in Counselling will have an added advantage.

This role offers a range of benefits, including:

• Ongoing professional development opportunities.
• A supportive and collaborative team environment.
• The chance to make a meaningful impact on patient outcomes.

Job Role Overview

We are seeking a highly skilled Patient Service Associate to join our team. As a key member of our healthcare staff, you will be responsible for delivering exceptional patient care and ensuring a seamless experience for all patients.

Key Responsibilities

Responsibilities
Attend to enquiries from private patients, internal departments, and external stakeholders.
Coordinate appointment bookings and admission requests, aligning patient preferences with clinical and operational requirements.
Serve as the main liaison for patients, doctors, and hospital teams, ensuring clear communication and seamless coordination.
Assist in direct admissions and medical air evacuations where necessary.
Chaperone VIP/VVIP patients to provide a seamless and good hospital experience.
Apply active listening and probing to understand patient needs.
Respond professionally to queries with appropriate tone, clarity, and empathy.
Handle complaints and challenging interactions with tact, applying service recovery where required.
Maintain accurate and timely updates of patient information in the system.
Support the collation of reports, statistics, and operational data.
Ensure compliance with hospital policies regarding data management, document filing, and disposal.
Identify service gaps and escalate issues with recommendations for improvement.
Propose and support initiatives to enhance productivity and care quality (e.g., faster, better, cheaper, safer).
Promote teamwork and a collaborative work environment within the hospital.
Requirements
Diploma in any discipline
Experience in healthcare or service-related industries, especially in frontline or customer-facing roles
Excellent communication, interpersonal, and coordination skills
If you are interested in any of the positions, do kindly drop your most updated resume to
Kailey Lee Jia Yueh
EA Personnel No: R
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599
#J-18808-Ljbffr

Job Overview

We are seeking a dedicated individual to join our patient support team as an Ambassador. This role involves guiding patients with directions and clinic flow, ensuring a seamless experience for all visitors.

Duties and Responsibilities

The successful candidate will be responsible for providing ushering and crowd management support, facilitating smooth patient journeys, and assisting with ad-hoc duties assigned by the department.

Requirements and Qualifications

To be considered for this role, applicants must possess excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a minimum GCE O / A / Diploma qualification.

Benefits and Opportunities

This position offers the opportunity to develop valuable skills in patient care and support, while working in a dynamic and collaborative environment.

We are seeking a dedicated Patient Service Associate to provide exceptional support to our patients. The ideal candidate will possess excellent communication skills, be able to work efficiently in a fast-paced environment, and demonstrate a high level of professionalism.

We are seeking a dedicated individual to join our patient service team.

• Provide exceptional support to patients and their families

Job Overview:

• The role of Patient Support Specialist involves providing high-quality patient care, including personal hygiene, grooming, and toileting assistance.
• This position requires assisting patients with daily living activities, such as bathing, dressing, and feeding, as well as supporting their mobility needs, including transfers and mobilization as required.
• Patient Support Specialists will also contribute to administrative tasks, like data entry and filing documents.
• Responsibilities include observing and reporting patient progress, performing duties assigned by senior staff, and maintaining a safe and clean environment.

This is a temporary contract position with the possibility of converting to permanent employment. The working schedule consists of 5 days per week, including weekends (8 hours), with 3 rotating shifts.