173 Head Of Client Relations jobs in Singapore

The Client Support Associate serves as the initial point of contact for clients, delivering exceptional service via phone and email. This role is pivotal in ensuring seamless customer experiences.

Join to apply for the
Client Support Associate
role at
Convera
The role of the
Client Support Associate
is to facilitate a positive journey for Convera clients through the efficient and timely handling of pre- and post-transaction queries (B2B payments), driving client satisfaction and retention.
This is a B2B customer service position based in our central Singapore office, with the opportunity to also work from home up to 3 days per week.
Key Responsibilities
Handling online requests from both internal and external customers in relation to pre- and post-payment queries, in accordance with agreed SLAs and quality standards.
Managing cases, emails and phone calls, occasionally.
Keying in transactions, sending customer communications and processing payments.
Accurately and completely inputting relevant information into ECM (Enterprise Case Management) and updating each time an action is carried out.
Maintaining effective relationships with Operations, Support, Dealing, Relationship Management and Account Management teams to maximize and sustain service quality.
Adhering to SLAs and following up with customers on all incoming requests.
Ensuring compliance and regulatory requirements are followed.
Building knowledge of the relevant payment platform to enable comprehensive response to queries.
Providing standard reporting to internal stakeholders on an ad‐hoc basis and more regularly where agreed.
Following the correct escalation process, if required.
Working on projects and assisting with business improvements.
Experience Requirements
Permanent Resident or Citizen of Singapore.
Experience in a busy team in a client‐facing function within the financial services sector.
Industry experience such as Money Services Business, Payment Processing or Banks is highly regarded.
Preferred – either Mandarin or Cantonese language skills.
A passion for excellence in customer service and a proven track record for embedding this passion in team culture.
Maintain and exceed personal and team targets while meeting tight deadlines.
Strong written and oral communication skills, able to clearly explain complex information to customers and internal stakeholders.
Strong problem solving and conflict resolution capabilities.
Demonstrated attention to detail through error‐free record keeping and meticulous scheduling.
Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint and the Internet.
Proactive and not afraid to speak up should you see something you don’t think looks right.
Ability to learn and adapt quickly to new technology and processes.
About Convera
Convera is a global leader in commercial payments that powers international business by moving money with ease. We provide tech‐led payment solutions to help more than 26,000 customers globally grow with confidence, from small businesses to CFOs and treasurers.
Our teams care deeply about the value we deliver to our customers, which makes Convera a rewarding place to work. This is an exciting time for our organization as we expand our team with growth‐minded, results‐oriented people who are looking to move fast in an innovative environment.
Competitive Perks and Benefits
Market competitive monthly gross salary.
Great career growth and development opportunities in a global organization.
Generous insurance (health, disability, life).
Hybrid mode (2 days at the office minimum – 77 Robinson Road, Singapore).
Paid holidays, time‐off and leave policies for life events (maternity, paternity, adoption).
Paid volunteering opportunities (5 days per year).
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Are you ready to revolutionize the future of technology?

We are seeking a Client Support Specialist to join our team in the Bedok area. As a key member of our healthcare support staff, you will play a vital role in delivering exceptional customer service to patients.

Responsibilities:

• Provide high-level customer service to patients, including greeting and registering them, scheduling appointments, and coordinating specialist consultations.
• Manage patient concerns and resolve issues in a timely manner.
• Work collaboratively with healthcare specialists to ensure seamless patient care.

Requirements:

• Minimum GCE 'N' level qualification.
• No prior experience is required as on-the-job training will be provided.
• Healthcare experience is an advantage but not compulsory.

Key Skills: CRM, Microsoft PowerPoint, Customer Experience, Administrative Work, Medicine, Customer Care, Administration, Data Entry, MS Word, Communication Skills, Customer Satisfaction, Microsoft Word, Online Research

Responsibilities
Ensure all children are signed up for GIRO.
Maintain copies of all GIRO forms to track the status of successful and rejected applications.
Obtain updates from AFD on the status of GIRO transactions twice monthly.
Follow up with parents whose GIRO deductions are unsuccessful, twice a month.
Notify the Principal about arrears to be collected from parents via NETS at the centres (Oversight).
Escalate unresolved bad debts to the relevant Cluster Operations Director and assist in recovery efforts.
Provide updates on arrears for management reports when required.
Assist the Principal during internal and external audits.
Support the Cluster Operations Directors with any additional operational tasks or special projects.
Perform any other ad-hoc duties or assignments as directed by the Supervisor.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Wecruit Pte Ltd
EA License No: 20C0270
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Job Title: Client Support Specialist – Immigration Services

Location: Tanjong Pagar
Salary range : $3,000 to $3,500 + Incentive + Bonus

Job Summary:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their Asia, US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

Key Responsibilities:

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

Requirements:

• Bachelor’s degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills (spoken and written English).
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.

Job Summary:
We are seeking a proactive and customer-focused
Client Support Specialist
to manage and assist clients throughout their
US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.
Key Responsibilities:
Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
Provide end-to-end support in documentation, application preparation, and submission processes.
Assist clients in understanding visa requirements, eligibility criteria, and timelines.
Ensure accuracy and completeness of client documentation before submission.
Schedule and coordinate client appointments with embassies, consulates, or visa centers.
Liaise with internal processing teams and third-party service providers as required.
Maintain updated knowledge of immigration policies, procedures, and regulation changes.
Provide timely updates to clients on the status of their applications.
Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
Maintain and update CRM or case management systems accurately.
Requirements:
Bachelor’s degree in any discipline.
1–3 years of experience in immigration, client servicing, or administrative roles.
Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
Excellent communication skills
Strong attention to detail and organizational skills.
Ability to manage multiple cases and prioritize effectively.
Customer-centric approach with a problem-solving mindset.
Proficiency in MS Office and CRM tools.
Preferred Qualifications:
Experience working in an immigration consultancy or law firm.
Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).
HOW TO APPLY:
Interested applicants, please click on "Apply Now." We regret that only shortlisted candidates will be notified.
EA License No: 25C2785
EA Personnel: Lee Zhi Hui (Christine)
EA Personnel Reg No: R
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Your Key Responsibilities: You will support our Relationship Managers (RM) and Assistant Relationship Managers (ARM) in their day-to-day matters e.g. transactions and other related administrative work, to ensure smooth running of the operations and adherence to quality client experience.

Your tasks will include, but not limited to:

1. Support and file all relevant email transactions into the archival system.

2. Monitor relevant correspondences. Keep a record log based on SOP requirements.

3. Be well verse with the relevant internal SOP, and act as the go-to person to address queries adequately.

4. Contribute to quality client experience. Collect regular feedback from RMs and ARMs on journey experience and areas of improvement.

Requirements

1. Minimum GCE ‘O’ level

2. Meticulous and detail oriented

3. Good team player

4. Good communication and interpersonal skills

5. Digitally savvy

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOL Singapore Pte Ltd • RCB No. E • EA License No. 01C4394 • EA Registration No. R (Derrick Tiew Yong Han)

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Client Service Support

· Attending to clients's enquiries, issues, requests, complaints and etc via emails and phone

· Proactive in following up with clients and internal teams until closure of tickets

· Tickets to be raised for resolution, follow up, or actions to be taken by different teams internally

· Ad hoc job requests (performing typesetting, data sorting and mail merge) for clients

· Creating sales order and invoices to clients for ad hoc mailings

· Namecards' printing requests occasionally

· Other ad hoc duties when required

Vendors Management

· Stock Management (quarterly)

· Replenishment of stationery

· Checking of pricing

· Create of sales order

Procedures

· Uploading procedures to Intranet

· Printing hardcopies for filing

Able to work in a fast pace environment. Knowledge in CRM tools and Odoo is a plus. Able to multi-task and fast learner.

5 days work week

Work Life Balance

Working Location: Tai Seng