369 Head Of Client Relations jobs in Singapore

On-Site Bakery Support: Visit client bakeries regularly to provide hands-on assistance in daily operations, ensuring that baking tasks are completed according to the bakery's quality standards. Assist in preparing baked goods like cakes, bread, pastries, and other items.

Training & Mentorship: Support the training and development of new bakers. Provide guidance on baking techniques, equipment use, recipe adherence, and kitchen safety. Monitor new staff's progress and offer constructive feedback.

Client Relationship Management: Act as a key point of contact between our team and client bakeries. Offer personalized support to clients to help optimize their bakery operations and improve product quality.

Quality Control & Consistency: Ensure that baked goods meet established quality standards. Monitor consistency in production and address any issues or inconsistencies immediately. Help clients troubleshoot any operational challenges that arise in the kitchen.

Recipe & Procedure Adherence: Ensure that bakery recipes and procedures are followed correctly. Provide guidance on adjustments or improvements where necessary to meet clients' needs or preferences.

Inventory & Equipment Management: Assist with monitoring inventory levels, order supplies, and help with equipment maintenance when needed. Ensure clients have the tools and ingredients required for efficient operations.

Operational Support: Help streamline bakery operations, offering advice on workflow, timing, and production schedules to improve efficiency.

Customer Support: Assist clients in understanding and troubleshooting customer issues related to bakery products. Offer recommendations and solutions to improve client satisfaction.

Health & Safety Standards: Ensure that proper health and safety standards are adhered to on-site, including cleanliness, food safety, and safe handling of baking equipment.

The primary objective of this role is to provide exceptional service and support to clients, ensuring seamless sales coordination and administrative assistance.

This position plays a vital part in the overall success of our organization, collaborating closely with internal departments and external stakeholders to drive revenue growth and client satisfaction.

• Sales coordination for assigned clients
• Data entry and management within our database
• Client data collection and file creation
• Qualification and processing of client requests
• Follow-up on invoicing and payment chasing on a daily basis
• Event planning and coordination
• Local market research and vendor relationships

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Proficiency in database management and data entry
• Ability to work independently and as part of a team
• Flexibility and adaptability in a fast-paced environment

This role offers a competitive salary and benefits package, including opportunities for career growth and professional development.

This position requires a high level of discretion and confidentiality, working closely with sensitive client information.

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Job Title: Client Support Associate

• Manage customer inquiries and create quotes.
• Process orders, generate invoices, delivery notes, and picking lists.
• Cultivate strong relationships with logistics partners for seamless delivery.
• Promote overall customer satisfaction.
• Create meeting minutes and sales team reports.
• Perform other tasks as assigned by superiors.

Requirements:

• Hold a valid O-Level or A-Level certification.
• Hold 1-2 years of experience in customer service.
• A mechanical engineering background is an added advantage.
• Demonstrate proficiency in MS Office applications.
• Possess excellent communication and interpersonal skills.
• Exhibit dynamic, hardworking, pleasant personality traits, self-discipline, and self-motivation.
• Work a 5-day week at Woodlands Spectrum 1.
• Applicants must be Singaporean citizens or possess relevant residence status.

Tell employers about your key skills:

• Sales
• Microsoft Office
• Microsoft Excel
• Outsourcing
• Interpersonal Skills
• Data Entry
• MS Office
• Customer Oriented
• Customer Satisfaction
• Team Player
• Microsoft Word
• Customer Service
• Shipping
• Mechanical Engineering

We're seeking a Customer Solutions Executive to join our team as a key player in driving business growth through exceptional client service. As a trusted point of contact, you'll proactively reach out to clients, understand their concerns, and guide them toward suitable solutions.

This role involves building long-lasting relationships, offering clear advice, and ensuring customers feel supported every step of the way.

• Proactively follow up with clients to offer assistance and support
• Understand client concerns and provide tailored solutions that meet their unique needs
• Prepare and share solutions with accurate details and documentation
• Follow up on enquiries and solutions professionally and in a timely manner
• Deliver outstanding service to strengthen long-term client relationships and drive repeat business

• Excellent communication and interpersonal skills
• Proactive and confident in reaching out to clients to identify opportunities for growth
• Self-motivated, meticulous, and able to juggle multiple tasks effectively
• A team player with a positive, solutions-focused mindset and a customer-centric approach

• Comfortable using PC and basic office software to manage client interactions and data

This is a position in Medical Aesthetic responsible for delivering exceptional customer service to achieve satisfaction.

• Follow up on warm leads to convert them into appointments for the clinic and spa
• Serve customers by greeting and directing them appropriately
• Answer phone calls in a professional manner and route calls as necessary
• Provide information about services, location, and operating hours
• Perform sales and follow-up calls with customers
• Manage reception duties, registration, and scheduling appointment bookings
• Perform other clerical receptionist duties

• Minimum GCE Ordinary Level or equivalent qualification
• Able to provide excellent customer service
• Ability to work independently and as a team player
• Excellent interpersonal and communication skills
• Ability to handle service-oriented environments
• Strong customer relations
• Ability to work confidently and proactively in a fast-paced environment

Benefits of working in this role include: the opportunity to develop strong relationships with customers, gain experience in sales and customer service, and work in a dynamic and fast-paced environment.

To be successful in this role, you will need to have: a positive attitude, excellent communication skills, and the ability to work well under pressure. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

As a Customer Support Specialist at our innovative startup unicorn, you will be dedicated to providing exceptional service to Enterprise-level Customers, particularly Healthcare Facilities. Your primary responsibility will be to address and resolve any issues raised by these clients, ensuring that they receive tailored solutions promptly to meet their specific needs.Your key accountabilities will include managing and resolving escalated queries from business customers through various channels such as phone, chat, and email. You will collaborate closely with internal teams, including legal, billing, and operations, to effectively address complex customer issues and ensure timely resolutions. It will be essential to track all customer interactions diligently and ensure that problems are resolved within established service-level agreements (SLAs). Additionally, you will be expected to deliver professional and empathetic service to enterprise clients, especially during challenging situations.To excel in this role, you should possess 3-4+ years of experience in specialized customer support, preferably in a B2B setting within a SaaS or enterprise software environment. Your track record should demonstrate proficiency in managing escalations, maintaining strong relationships with business customers, and achieving high CSAT (>90%) and QA scores in B2B environments. You must be capable of handling a substantial volume of calls and emails daily with a focus on efficient resolution and customer satisfaction. Experience with SLA management and resolving complex customer issues will be advantageous.To ensure optimal performance, you will need a reliable laptop or desktop (Chromebooks or Linux OS are not suitable), a minimum of 20 Mbps wired internet connection, a wired headset, and a quiet, distraction-free workspace with stable power and internet connectivity.In return, you can look forward to joining a dynamic and fast-paced startup that is positively impacting the lives of numerous customers worldwide. You will have the opportunity to work remotely alongside a diverse team, offering chances for personal and professional growth. Our supportive environment encourages you to develop new skills and explore various areas of the business, contributing to your overall career advancement.,

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• Client Support Specialist for Enterprises

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Customer Support Lead - SaaS Product

Client Support Specialist for Enterprises As a Customer Support Specialist at our innovative startup unicorn, you will be dedicated to providing exceptional service to Enterprise-level Customers, particularly Healthcare Facilities. Your primary responsibility will be to address and resolve any issues raised by these clients, ensuring that they receive tailored solutions promptly to meet their specific needs.Your key accountabilities will include managing and resolving escalated queries from business customers through various channels such as phone, chat, and email. You will collaborate closely with internal teams, including legal, billing, and operations, to effectively address complex customer issues and ensure timely resolutions. It will be essential to track all customer interactions diligently and ensure that problems are resolved within established service-level agreements (SLAs). Additionally, you will be expected to deliver professional and empathetic service to enterprise clients, especially during challenging situations.To excel in this role, you should possess 3-4+ years of experience in specialized customer support, preferably in a B2B setting within a SaaS or enterprise software environment. Your track record should demonstrate proficiency in managing escalations, maintaining strong relationships with business customers, and achieving high CSAT (>90%) and QA scores in B2B environments. You must be capable of handling a substantial volume of calls and emails daily with a focus on efficient resolution and customer satisfaction. Experience with SLA management and resolving complex customer issues will be advantageous.To ensure optimal performance, you will need a reliable laptop or desktop (Chromebooks or Linux OS are not suitable), a minimum of 20 Mbps wired internet connection, a wired headset, and a quiet, distraction-free workspace with stable power and internet connectivity.In return, you can look forward to joining a dynamic and fast-paced startup that is positively impacting the lives of numerous customers worldwide. You will have the opportunity to work remotely alongside a diverse team, offering chances for personal and professional growth. Our supportive environment encourages you to develop new skills and explore various areas of the business, contributing to your overall career advancement.,

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• Client Support Specialist for Enterprises

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Customer Support Lead - SaaS Product

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 350,000 employees, we provide solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.

We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between.

We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities and being the global benchmark for responsible business practice.

Performance Management

• Organize and Conduct cost benchmarking exercises and workshops to identify process and cost improvement opportunities.
• Identify service and revenue development opportunities through strategic planning with customers.
• Map workflows and document business and system processes, including interfaces with customer systems.
• Collaborate with business process managers and program managers to deliver cross-business unit initiatives and cost simulations.

Relationship Management

• Serve as the Single Point of Contact for assigned SL network customers, coordinating project activities across functions and countries.
• Work with customers and internal stakeholders to refine business and system processes for sustainable solutions.
• Explore changes to the operating model to meet evolving customer needs.
• Provide consultative advisory services.

CONTINUOUS IMPROVEMENT

• Organize and conduct cost benchmarking exercises and workshops (both customer-focused and internal) to identify areas for improvement in processes and costs through operational efficiency.
• Take ownership of identifying gaps in service and systems capability based on a comprehensive analysis of DHL capabilities versus customer requirements, and create an improvement plan.
• Identify process change needs and re-engineer or map processes to meet new business requirements.
• Proactively drive continuous improvement and cost-saving initiatives.
• Develop and roll out a relevant benchmarking framework for operational and cost improvements.

TEAM ENGAGEMENT

• Coach and mentor Program Analysts through project engagements.
• Manage a matrix-based relationship approach with the program team, functional team members, and other DHL business units.

Key Performance Indicators (KPIs) for this Position:

• Effective implementation of global/regional strategy.
• Adherence to budget and timely project completion.
• Quality of support services and customer satisfaction.
• Service performance and complaints resolution outcomes.
• Achievements in Continuous Improvement Plans, Change management and targeted initiatives.
• Tracking of cost savings, including the number of workshops and initiatives conducted.

• Minimum of 5 years in supply chain operations, with proven experience in project management and customer service environments.
• Expertise in process engineering, solution redesign, benchmarking, and operational excellence.
• Six Sigma project experience is a plus.
• Ability to operate effectively and manage people within an informal matrix structure, utilizing networking and persuasive skills.