840 Client Support jobs in Singapore

If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.

As a Client Support Analyst within the Client Onboarding & Services team, you will be a key player in our service center operations, providing exceptional customer service and support. You will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. You will also be responsible for overseeing day to day enquiry handling for our Corporate and Financial Institutions clients.

Job responsibilities

• Manage enquiries received for Corporate and FI customers with the highest service levels and optimal turnaround time

• Adhere to the department policies and procedures and drive the same value within your team

• Engage professionally in person, emails and on the phone to assist with every client need or issue

• Work independently and in a team environment to maximize productivity in a most efficient manner

• Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement

• Help align your and your team’s performance to the broader organizational goals

• Participate in team projects and governance activities

Required qualifications, capabilities, and skills

• Minimum of 1 year of relevant experience in customer service or operations

• Graduate Diploma or equivalent

• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines

• Excellent communications skills, able to effectively communicate clearly and concisely to support our clients based in Singapore / APAC / EMEA / North America

• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

• Willing to learn different functions and processes and contribute to the team as a responsible and proactive member

Preferred qualifications, capabilities, and skills

• Experience in customer service or operations (knowledge of Swift MT/MX) in a financial institution preferred

• Ability to use data to create metrics and reporting

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

• Willingness and ability to learn new technology/ tools

To apply for this position, please use the following URL:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

• Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
• Provide end-to-end support in documentation, application preparation, and submission processes.
• Assist clients in understanding visa requirements, eligibility criteria, and timelines.
• Ensure accuracy and completeness of client documentation before submission.
• Schedule and coordinate client appointments with embassies, consulates, or visa centers.
• Liaise with internal processing teams and third-party service providers as required.
• Maintain updated knowledge of immigration policies, procedures, and regulation changes.
• Provide timely updates to clients on the status of their applications.
• Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
• Maintain and update CRM or case management systems accurately.

• Bachelor’s degree in any discipline.
• 1–3 years of experience in immigration, client servicing, or administrative roles.
• Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
• Excellent communication skills
• Strong attention to detail and organizational skills.
• Ability to manage multiple cases and prioritize effectively.
• Customer-centric approach with a problem-solving mindset.
• Proficiency in MS Office and CRM tools.

• Experience working in an immigration consultancy or law firm.
• Knowledge of online visa platforms like IRCC (Canada), CEAC (US), and ICA (Singapore).

HOW TO APPLY:

Interested applicants, please click on "Apply Now." We regret that only shortlisted candidates will be notified.

EA License No: 25C2785

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R24120510

We are seeking a highly motivated and customer-focused individual to join our team as a Client Engagement Support Specialist. In this role, you will be responsible for assisting in building and maintaining strong client relationships by addressing inquiries, coordinating communication, and ensuring client satisfaction throughout their engagement.

Responsibilities:

- Serve as the primary point of contact for client inquiries and requests

- Coordinate communication between clients and internal teams to ensure timely and accurate responses

- Maintain a positive and professional relationship with clients to enhance their overall experience

- Proactively identify and address client needs and concerns to ensure high levels of satisfaction

- Collaborate with cross-functional teams to develop and implement strategies for improving client engagement

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or related field

- Proven experience in customer service, account management, or a related role

- Excellent communication, interpersonal, and problem-solving skills

- Ability to multitask and prioritize in a fast-paced environment

- Strong attention to detail and a commitment to delivering high-quality service

If you are passionate about building relationships, driving client satisfaction, and making a positive impact, we invite you to join our team as a Client Engagement Support Specialist. Apply now to be a part of our dynamic and growing organization.

Operations

• Help run daily operations for security systems (like CCTV, access control, alarm systems).
• Work with internal teams to keep projects on track.
• Monitor timelines, budget use, and manpower needs.

Client & Vendor Support

• Arrange installations and maintenance with clients.
• Handle customer questions or complaints.
• Work with vendors and subcontractors to get parts and services.

Team Support

• Help the Operations Manager oversee technicians and engineers.
• Ensure team follows safety and work procedures.
• Assist in planning staff deployment.

Documentation & Inventory

• Keep project and service records organized.
• Monitor stock levels and order parts when needed.
• Create weekly/monthly reports on project and maintenance work.

Requirements

• Diploma or NITEC in Engineering (Computer, Electrical, or related fields).
• Basic knowledge in ELV, IT, and security systems is preferred.
• At least 2 years of experience in the IT/security field.
• Able to read and understand basic AutoCAD drawings.
• Good communication and teamwork skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by rida.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SGD4,000.00/yr - SGD8,000.00/yr

We are a forward-thinking company dedicated to delivering exceptional customer service through innovative, AI-powered tools. As we grow, we’re committed to scaling our support operations both locally and offshore, treating support as a product. We’re looking for a dynamic leader with strong organizational skills to drive this vision forward.

The Role

As a Senior Support Manager, you will be responsible for scaling our support operations both locally and offshore, ensuring a seamless, high-quality customer experience. You will leverage AI-powered tools and data insights to optimize processes while leading a diverse team. This role requires exceptional organizational and leadership skills, as well as a strategic mindset to manage and expand our support function as a scalable product.

What You'll Do

Scale Operations:

• Develop and implement strategies to scale support operations both locally and offshore.
• Treat support as a product by streamlining processes, integrating AI-powered tools, and ensuring consistent service quality across all regions.
  
  

• Lead, mentor, and manage support teams, fostering an environment of continuous improvement and accountability.
• Coordinate cross-functional initiatives to ensure seamless collaboration between local and offshore teams.
  
  

• Optimize support processes using AI analytics and data-driven insights to improve efficiency and customer satisfaction.
• Develop standardized workflows and best practices for support operations across different regions.
  
  

• Oversee the resolution of escalated issues, ensuring that customer concerns are addressed promptly and effectively.
• Monitor and report on key performance metrics to maintain high service standards.
  
  

• Work closely with Product, Engineering, and Sales teams to integrate customer feedback into continuous improvement initiatives.
• Utilize data insights to communicate performance trends and improvement opportunities to senior leadership.
  
  

• 4+ years in a customer support or service management role, with experience in scaling support operations in both local and offshore environments.
  
  

• Strong organizational and leadership abilities, with a proven track record of managing diverse teams.
• Proficiency with AI-powered support tools, data analytics platforms, and support software.
• Excellent communication and strategic planning skills.
  
  

• Customer-focused with a passion for process improvement and operational excellence.
• Proactive, with a strong ability to manage multiple priorities in a dynamic, fast-paced environment.
• Collaborative and innovative, with a forward-thinking approach to support as a scalable product.
  
  

• Impact: Drive the transformation and scaling of our global support operations.
• Growth: Enjoy opportunities for professional development and career advancement in a rapidly evolving environment.
• Culture: Be part of a team that values innovation, efficiency, and customer-centric solutions.
• Competitive Package: Benefit from a competitive salary, comprehensive benefits, and a supportive work environment.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at rida.ai by 2x

Get notified about new Customer Success Manager jobs in Singapore, Singapore .

Toa Payoh, Central Singapore Community Development Council, Singapore 8 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

• Serve as the first point of contact for clients, shipping lines, transporters, and other stakeholders.
• Coordinate container releases, returns, and bookings in line with customer and operational requirements.
• Maintain accurate and up-to-date records in the depot management system.
• Ensure timely communication with clients regarding container availability, gate-in/gate-out procedures, and storage charges.
• Monitor and resolve customer issues, complaints, and inquiries in a professional and efficient manner.
• Liaise with operations, yard, and maintenance teams to track container movements and conditions.
• Generate daily and weekly reports on container inventory, movements, and service performance.
• Process documentation such as delivery orders, EIRs (Equipment Interchange Receipts), and invoices.
• Ensure compliance with company procedures, safety regulations, and customer service standards.
• Support the depot team in managing peak workloads and special client requests.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.

Customer Service & Admin Representative (Events Industry) — Be the Linchpin of Event Delivery & Customer Experience

Location: Kallang, Singapore
Work Days & Hours:
5-day work week — Tentatively Tuesday to Saturday, 1pm to 10pm
Final schedule to be confirmed based on operational needs.

Basic Salary: S$3,000 – S$,500 per month (commensurate with experience)
Plus: Annual performance bonus (typically 1 month, subject to performance)
Malaysians, Singaporeans, or PRs ONLY
Application Deadline: Friday, 11 July 2025

If you love delivering 5-star service, keeping things running smoothly behind the scenes, and being the go-to person who holds everything together — this is for you.

We are a fast-growing Event Audio-Visual Equipment Rental company. From corporate events to product launches, our work powers some of Singapore’s most exciting events. But none of it happens without a reliable, organised, and proactive Customer Service & Admin Representative — the linchpin of event delivery and customer experience.

At our core, we value openness , collaboration , humility , and empowerment — for our customers and for our people. Join us to be part of creating unforgettable experiences, together.

️ Be the linchpin that keeps operations running smoothly — from inquiries to successful event execution
️ Deliver friendly, professional customer service via WhatsApp, email, and phone
️ Prepare accurate quotes, research rates/products, and keep our rate card updated
️ Handle new leads and tender opportunities, including documentation

️ Manage bookings, venue access, and other administrative tasks
️ Coordinate with customers, venues, suppliers, freelance crew, and internal teams to ensure seamless event fulfillment
️ Assign and schedule drivers, freelancers, crew, and vehicles for order fulfillment
️ Review weekly calendars, resolve scheduling conflicts, and update all stakeholders
️ Track crew schedules, attendance, and leave
️ Follow up with customers on outstanding payments
️ Help document FAQs, improve SOPs, and contribute to automation and process improvement

Must-Have:

• Diploma in Business, Event Management, or a related field
• 1–3 years’ experience in customer service, admin, or coordination roles
• Strong attention to detail and excellent organisational skills
• Proficient with Microsoft Office, Google Workspace, and CRM tools
• Professional spoken and written English

Bonus Points For:

• Ability to communicate in Mandarin
• Experience in the events, logistics, or AV industry

You’ll Thrive Here If You Are:

• Passionate about customer service and operational excellence
• Adaptable and calm under pressure in a fast-paced environment
• A proactive problem-solver with strong multitasking skills
• A reliable team player who takes ownership and follows through

Meaningful work in the dynamic events industry
Competitive basic salary: S$3,000 – S$3,500 per month (commen urate with experience)
Annual performance bonus (typically 1 month, based on company & individual performance)
Supportive, growth-focused team culture
Immediate start for the right candidate
Opportunity to shape processes and improve operations

Sound like the role for you?
Apply now and help us deliver smooth, unforgettable experiences to our customers — with you as the linchpin behind it all.