3,024 Guest Services jobs in Singapore

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process in-room dining food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Assists reservations team with noting down restaurant reservations
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with The Westin brand quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group's signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
• Support and contribute to COMO's sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Facilitate smooth check-ins and check-outs for guests.
• Deliver exceptional front desk services to ensure guest satisfaction.
• Efficiently assign rooms and handling administrative tasks.
• Process guest payments with attention to detail and professionalism.
• Collaborate with bell service and staff management to ensure seamless operations.
• Serving as a knowledgeable resource for guests, providing information on hotel facilities and room ammenities.
• Accommodating both general and unique requests to enhance the guest experience.
• Skillfully defusing conflicts or tense situations with guests to maintain a harmonious environment.
• Support and contribute to COMO’s sustainability goals by implementing environmentally responsible practices within your roles and departments.

Job Requirements

• Diploma in Hotel Management or equivalent.
• Working knolwedge with OPERA cloud would be an added advantage
• Exceptional interpersonal skills to effectively interact with guests and colleagues.
• Excellent written and verbal communication skills to convey information clearly and professionally.
• Patience and good listening skills to understand and address guests' needs effectively.
• Flexible with rotating shift, including overnight shift and working on weekdays and public holidays.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning

activities. Make sure that all cleaners follow the established cleaning procedures and standards.

2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.

3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.

4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of

contact for addressing any complaints or feedback from hotel guests.

5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.

2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as

working at heights and lifting up to 20 kg.

3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and

afternoon shifts each week, and to work overtime as needed.

4. Proficient in basic office software and willing to handle paperwork tasks.

5. Requires long hours of standing and the ability to work in a fast-paced environment.

6. Able to communicate in English and Mandarin for effective daily communication with team members.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

We are seeking an organized and experienced professional to fill a key role in our hotel operations team. The successful candidate will be responsible for ensuring the highest standards of cleanliness and service in our hotel rooms.

• **We regret to inform that only shortlisted candidates with relevant experience will be contacted**

• Performing check-ins and check-outs efficiently.
• Ensuring accurate and timely entry of all reservations.
• Handling guest inquiries and complaints in a professional manner.
• Providing excellent customer service to meet guests' expectations.
• Following up on email inquiries in a timely fashion.
• Collaborating closely with Housekeeping and Maintenance Department to achieve shared objectives.
• Carrying out duties assigned by the Hotel Manager as required.

• A degree in Hospitality, Tourism, or Hotel Management, or equivalent qualification is essential.
• A minimum of one year's work experience is required.
• An entry-level specialization in Hotel Management or Tourism Services is preferred.

Job Opportunity:

We are seeking a skilled Guest Relations Officer to join our team at the Carlton City Hotel Singapore. This role reports to the Duty Manager/Senior Duty Manager and is responsible for ensuring the smooth operation of the Front Office areas, including Reception and the Club Lounge.

The successful candidate will be responsible for:

• Greeting guests warmly upon arrival and ensuring a smooth check-in/check-out process
• Providing feedback to Management on established guests' preferences to ensure a high return percentage on return guests' ratio
• Training and guiding junior staff and monitoring their performance
• Handling guest inquiries and requests, both in person and over the phone
• Providing information about hotel services, amenities, and local attractions

Key Responsibilities:

To succeed in this role, you will need to be customer service oriented, have excellent communication skills, and be able to work effectively in a team environment.